VOICEPOWER LIMITED

Philips SpeechLive

Philips SpeechLive is a secure cloud-based dictation and transcription workflow platform hosted in Microsoft Azure UK. Users can create, upload, route, transcribe and manage dictation via browser, desktop-app or mobile apps. SpeechLive supports digital dictation, speech-to-text, workflow routing, and optional professional transcription services. VoicePower provides licensing, and first-line UK support.

Features

• Cloud-based dictation and transcription platform hosted in Microsoft Azure.
• Browser, desktop and mobile apps for secure dictation access.
• Workflow routing for authors, assistants and transcription teams.
• Built-in speech recognition for instant speech-to-text.
• Optional professional transcription services on demand.
• User and workflow management via admin dashboard.
• Secure audio storage with AES-256 encryption.
• Activity metrics and basic usage reporting.

Benefits

• Create and manage dictation from any location or device.
• Speed up document creation with integrated speech recognition.
• Improve team productivity with streamlined dictation workflows.
• Reduce transcription delays using automated routing.
• Enhance accuracy with professional transcription options.
• Increase mobility with secure mobile dictation apps.
• Simplify collaboration across clinical or administrative teams.
• Reduce administrative workload through faster document turnaround.
• Minimise IT overhead with cloud-based delivery.
• Improve visibility through usage metrics and activity insights.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vicky@voicepower.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

215503765514507

Contact

Vicky Humberstone
01423 870476
vicky@voicepower.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Document
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: SpeechLive integrates with other software, such as:; ; Philips SpeechExec; ; Foot pedals; ; Dictation devices; ; External transcription tools; ; It also integrates with Microsoft 365 and supports upload from many third-party systems.; ; BUT it can fully operate on its own through:; ; Browser interface; ; Desktop app; ; Mobile app; ; Built-in speech recognition; ; Built-in workflow tools
• Cloud deployment model: Public cloud
• Service constraints: Requires stable internet connection. Browser-based access or optional desktop application. Mobile apps on iOS/Android. Service availability subject to Azure and Philips maintenance windows.
• System requirements:
  • Modern web browser: Chrome, Edge, Firefox or Safari.
  • Stable internet connection for cloud access.
  • Windows or macOS for optional desktop app.
  • IOS or Android for mobile dictation app.
  • Microphone or dictation device for recording.
  • Organisation Microsoft account optional for authentication.

User support

• Email or online ticketing support: Yes
• Support response times: Yes – acknowledgement within 24 hours (Mon–Fri 09:00–17:00 UK)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support included: email/phone support, 24h acknowledgement, next-business-day response.; Enhanced training/support available via Lot 3.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: VoicePower provides onboarding assistance to help buyers begin using Philips SpeechLive. This includes setting up the SpeechLive tenant, creating user accounts, configuring basic workflow options and ensuring users can access the browser, desktop or mobile apps. We provide guidance on installing the optional desktop app and connecting Philips dictation devices where required.; ; Standard onboarding includes access to online user documentation, quick-start guides and links to Philips’ help resources.; ; Full training, workflow consultation and ongoing optimisation are not included with the software purchase but are available separately under Lot 3 (Cloud Support). This allows buyers who require additional support—such as structured remote training sessions, onsite training, or workflow design—to purchase these services when needed.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract their own data directly from Philips SpeechLive before the contract ends. Administrators and authorised users can download audio files, completed transcripts and workflow information from the SpeechLive interface in standard formats such as WAV, MP3, DSS, DS2, DOCX or TXT.; ; SpeechLive does not store clinical or document content beyond the files uploaded by the organisation, so there is no complex data extraction process. All exported data is saved locally by the buyer for retention under their own policies.; ; Once the contract terminates and accounts are disabled, any remaining data held in SpeechLive is deleted by Philips in accordance with Microsoft Azure data sanitisation processes. There is no access to data after account closure, so buyers should extract any required files prior to termination.
• End-of-contract process: At the end of the contract, buyer access to Philips SpeechLive is disabled and all associated user accounts are closed. Buyers can download any audio files, transcripts or workflow data before the contract ends, as SpeechLive does not retain document content beyond the files uploaded by the organisation. After termination, remaining data is securely deleted by Philips in accordance with Microsoft Azure’s sanitisation procedures. No data can be retrieved once accounts are disabled.; ; The contract price includes access to the SpeechLive platform, cloud storage, workflow features, speech recognition (if purchased as part of the SpeechLive Speech-to-Text package), browser and mobile access, and standard VoicePower support.; ; Additional costs apply for optional services such as:; – user training or workflow consultancy (Lot 3); – onsite support; – professional transcription services; – premium hardware such as dictation devices or foot pedals; – enhanced support or configuration beyond standard onboarding.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The SpeechLive mobile app provides secure dictation creation, upload and workflow submission directly from iOS or Android devices. Users can record, edit, attach images and send dictations to assistants or transcription services.; ; The desktop and browser versions include additional features such as full workflow management, administrative controls, detailed routing settings and access to speech recognition within the desktop environment.; ; The mobile app focuses on fast dictation capture on the move, while the desktop and browser interfaces provide the full management and configuration capabilities.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: SpeechLive provides a modern web-based interface accessible through standard browsers, offering secure access to dictations, workflow routing, team inboxes and basic activity metrics. Users can upload, create and manage recordings, assign tasks and configure simple workflow rules.; ; An optional desktop app is available for Windows and macOS, providing local speech recognition integration and enhanced file handling. Mobile apps for iOS and Android support quick dictation capture and upload.; ; The interface is designed for ease of use, with intuitive navigation and role-based access to features.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Philips SpeechLive interfaces are designed to meet WCAG 2.2 AA. VoicePower supplements this with customer-led testing during onboarding to validate real-world use with assistive technologies.
• API: Yes
• What users can and can't do using the API: Philips SpeechLive provides an API for approved integration partners, but it is not designed for buyers to configure or manage their own service. The API allows authorised development partners to integrate SpeechLive with external systems such as document management tools or workflow applications, subject to Philips’ approval.; ; Users cannot set up SpeechLive through the API. Account creation, user management, licensing, workflow routing and configuration must all be performed through the SpeechLive administrative interface. Buyers therefore cannot provision users, change roles or alter workflow structures using the API.; ; Users also cannot modify core service behaviour—such as transcription engine settings, storage policies or security configurations—through the API.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Buyers can configure routing rules, workflows, roles, user groups and team structures. Core platform cannot be customised.

Scaling

• Independence of resources: Philips SpeechLive is hosted on Microsoft Azure, which provides automatic scaling, load balancing and multi-tenant isolation. Azure allocates compute and storage dynamically, ensuring one organisation’s usage cannot affect another’s performance. Real-time monitoring and distributed infrastructure maintain consistent service responsiveness, even during peak demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Philips SpeechLive provides basic usage metrics through the administrator dashboard. These include the number of active users, dictation volumes, file status, workflow activity and storage usage. Administrators can view which users are creating or processing dictations, monitor workflow queues and check the activity of authors and assistants. Additional usage information, such as historical activity reports, can be requested through VoicePower if required.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Accredited reseller of Philips Speech Processing Solutions (PPS).

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their data directly from the Philips SpeechLive interface. Administrators and authorised users can download audio recordings, completed transcripts and workflow items at any time through the browser or desktop application. Files can be saved locally in standard formats, including WAV, MP3, DSS, DS2, DOCX and TXT.; ; There is no charge for exporting data, and no specialist tools are required. All exports are initiated and controlled by the buyer, who retains responsibility for storing and managing the data once downloaded.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Philips SpeechLive is hosted in Microsoft Azure and provides a platform availability target of 99.5% uptime, excluding planned maintenance. Azure’s resilient multi-zone infrastructure and continuous monitoring help maintain this availability level.; ; Philips monitors the service and manages incident response, while VoicePower provides first-line support and escalation.; ; If availability falls below the guaranteed level, buyers may receive service credits in accordance with Philips’ terms, applied to future billing. These credits are the sole remedy for availability shortfalls. VoicePower does not provide a separate uptime SLA, as overall availability is controlled by Philips and Azure.
• Approach to resilience: Philips SpeechLive is hosted in Microsoft Azure, which provides high resilience through redundant infrastructure, multi-zone deployment, load balancing and automatic scaling. Azure datacentres include diverse power, networking and fault-tolerant hardware to maintain service continuity.; ; SpeechLive benefits from Azure’s continuous monitoring and automatic failover to minimise disruption during component or service failures. Philips manages platform-level resilience and disaster recovery within the Azure environment. More detailed information is available on request.
• Outage reporting: Philips SpeechLive reports outages via a public status dashboard at status.speech.com, which shows service health and incident updates. Email alerts are also sent to registered administrators and buyers receive notifications through VoicePower. A dedicated API is not provided. VoicePower monitors the dashboard and escalates any major disruption, while buyers may contact support directly for further incident details and post-incident reports.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to the SpeechLive administration interface is restricted to authorised administrators using unique authenticated accounts. Role-based access controls limit each user to the functions appropriate to their role, such as user management or workflow configuration. No platform-level or backend access is available to buyers or VoicePower.; ; VoicePower’s support tools are accessible only to approved staff, with all access authenticated and logged. Customer information is viewed strictly on a need-to-know basis when resolving support requests. No anonymous or unauthorised access is permitted for management or support activities.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: VoicePower operates a structured security governance framework aligned to ISO 27001 principles and supported by our Cyber Essentials Plus certification. For cloud services such as Philips SpeechLive, VoicePower follows the security and data-handling requirements defined by the software manufacturer and Microsoft Azure.
• Information security policies and processes: VoicePower follows a formal Information Security Management approach aligned to ISO 27001 principles and supported by our Cyber Essentials Plus certification. We maintain documented policies covering access control, acceptable use, data protection, incident management, vulnerability management, supplier management and change control.; ; A named board-level director oversees information security, approves policies and monitors risk. Compliance is enforced through internal reviews, staff training, secure access procedures and controlled change-management processes.; ; Day-to-day adherence to policies is managed through defined operational processes. For cloud services such as SpeechLive, VoicePower follows all security and data-handling requirements set by Philips and Microsoft Azure.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: VoicePower follows a documented configuration and change-management process covering all internal systems and support procedures. Service components are recorded and tracked through their lifecycle using configuration records and version control.; ; Any proposed change is reviewed for operational and security impact before approval. Changes are assessed for potential risks, tested where appropriate and implemented through a controlled and auditable process.; ; For cloud services such as Philips SpeechLive, platform changes are managed exclusively by Philips within Microsoft Azure. VoicePower does not alter the hosted service but follows our own internal controls when supporting customers.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: VoicePower follows a structured vulnerability management process aligned with Cyber Essentials Plus. We assess potential threats by monitoring vendor security advisories, government threat bulletins and automated update notifications.; ; Vulnerabilities are evaluated for relevance and severity, and patches are applied promptly based on risk—critical updates are deployed as soon as practicable, while routine updates follow our scheduled maintenance process.; ; For Philips SpeechLive, all platform-level vulnerability management, patching and security updates are carried out by Philips and Microsoft Azure. VoicePower does not modify or patch the hosted service.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: VoicePower uses protective monitoring processes aligned with Cyber Essentials Plus. Potential compromises are identified through security logs, endpoint protection alerts, vendor security notifications and reports of suspicious activity from users.; ; When a potential issue is detected, it is logged, reviewed immediately by our support team and escalated for investigation. We act quickly to contain and resolve incidents, with same-day response to high-priority events.; ; For Philips SpeechLive, platform-level monitoring and incident detection are performed by Philips and Microsoft Azure, with VoicePower managing customer communication and escalation.
• Incident management type: Supplier-defined controls
• Incident management approach: VoicePower follows a documented incident-management process covering common events such as login issues, workflow problems and integration errors. Users report incidents through our support email or phone line, where all issues are logged and prioritised.; ; Incidents are investigated by our support team and escalated to Philips where platform-level action is required. Users receive updates throughout the process, and on resolution we provide a summary of findings.; ; Formal incident reports are available on request for significant issues or where buyers require documented evidence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Philips SpeechLive offers a 14-day free trial providing access to the cloud-based dictation platform, browser and mobile apps, basic workflow features, and speech recognition where enabled. The trial excludes professional transcription services, advanced support, and long-term data retention. Access automatically ends after 14 days unless a subscription is purchased.
• Link to free trial: https://voicepower.co.uk/form-try/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A64adbd5-ce88-4032-a691-b0c908d720a6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A21eb540-eb39-4196-ba55-d1772e741bd8
• Other security certifications: Yes
• Any other security certifications: PENS Test

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vicky@voicepower.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.