INTEGRITY360 LIMITED

BeyondTrust Password Safe Cloud

BeyondTrust Password Safe unifies privileged password and privileged session management, providing secure discovery, management, auditing, and monitoring for any privileged credential, enabling complete control and accountability over privileged accounts.

Features

• Automated Discovery and Onboarding
• Privileged Credential and Password Management
• Privileged Session Management
• Just In Time Access Control
• Secure SSH Key Management
• Secure Application Credentials
• Extensible API
• Privileged Threat Analytics
• Team Passwords

Benefits

• Discover applications/assets with auto-onboarding of privileged accounts
• secure and manage privilged credentials including automatic password rotation
• Monitor /manage privileged sessions for compliance and forensics
• Just-in-Time access based on who, when and what
• secure the use of and manage rotation of SSH keys
• Eliminate hardcoded credentials to close backdoors to critical systems
• Automation via an extensive set of 3rd party integrations
• Measure asset characteristics and user-behaviours and detect suspicious activities
• Securely store non managed credentials in an auditable environment

£137.90 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

215892541758496

Contact

Davide Poli
02083721000
bidreviewboard@integrity360.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: BeyondTrust Privileged Remote Access ; BeyondTrust Endpoint Privilege Management ; BeyondTrust Remote Support ; ITSM Integration ; SIEM Integration ; IAM integration
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: UK and EU based data centres are available. No service constraints.
• System requirements:
  • Windows Server for installation of Resource Broker if full SaaS
  • Virtual Infrastructure or Cloud Infrastructure if self hosting Appliance

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The content of an Incident as supplied initially is used to identify the incident Severity Level using Table 1 below as a guide.; Severity Levels range from Severity Level 1 (Critical) to Severity Level 3 (Low Priority). In collaboration with you, we will make a; reasonable determination of the Severity Level of your incident and respond accordingly. The Severity Level may also be adjusted; as the Incident progresses towards resolution.; ; Severity 1 : First response within 30 minutes; Severity 2 : First response within 24 hours; Severity 3 : First response within 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Access to the web chat channel for Support is via a link on our website
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Standard : Included with the Cloud Service offering; Technical Account Manager (additional cost) : BeyondTrust Technical Account Managers (TAMs) help ensure you are receiving maximum value from your BeyondTrust investment. BeyondTrust TAMs are senior technical resources who will partner with you to gain an in-depth knowledge of your businesses privileged access needs and map them onto your Password Safe platform. Your Beyond trust TAM will become your trusted advisor and your advocate within BeyondTrust and is uniquely positioned to provide a proactive approach to the support and ongoing operation of your BeyondTrust investment.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: BeyondTrust Password Safe's Cloud Service enables customers to receive enablement training services as part of their acquisition. Further user and administrative training is available at additional cost. All course descriptions can be viewed on the website. For self-service, beyondtrust.com/docs delivers a comprehensive archive of documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the services agreement, customers are able to receive any data stored in the cloud envrionment by coordinating with BeyondTrust's Customer Support team.
• End-of-contract process: On the last day of the services agreement, data is permanently destroyed per NIST SP 800-88.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API can be used to assist integration with 3rd party tools and applications as well as providing a way to integrate a portion of the BeyondInsight and Password Safe functionality into your own; applications.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: BeyondTrust Password Safe has comprehensive authentication/authorisation options which customers can configure to their requirements. Customers can also create their own platforms and plugins for extending the out of the box platforms for account management and password rotation. The Password Safe solution also allows the customer to add their own applications for privileged session management. In addition, the API services can be utilised to integrate into the customer's broader defence-in-depth strategy.

Scaling

• Independence of resources: BeyondTrust's Cloud services team actively monitor customer's environments and provision resources as required.

Analytics

• Service usage metrics: Yes
• Metrics types: Licence utilisation, User Activity, Automated Sytem Activity, etc.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: BeyondTrust

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: All data in Password Safe Cloud, except for session recordings, is stored in Azure SQL databases with transparent encryption enabled.; Session recording files are stored in Azure data storage resources allocated specifically to each customer. These files are encrypted using; the standard application level encryption leveraging a customer's unique data encryption key.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Via the available API
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Via Analytics and Reporting
  • Via the available API
  • Word
  • Excel
  • PDF
  • TIFF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: TXT (Address Groups)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Available on Request
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Available on Request

Availability and resilience

• Guaranteed availability: 99.9% during any calendar month (Excluding any Excused Downtime)
• Approach to resilience: BeyondTrust host Customer’s instances in primary and secondary SSAE 18 Type II or ISO 27001 certified (or equivalent) data centers in the geographic regions specified on the Order Form for the Subscription Term. Each data center includes full redundancy (N+1) and fault tolerant infrastructure for electrical, cooling and network systems.
• Outage reporting: A Customer Portal is provided which provides outage and maintenance information. In the even of any unscheduled outage, the Customer would be notified directly.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Other user authentication: Users can be added to the system as local users, AD users, LDAP users or any combination. 2FA is supported through RADIUS or inbuilt TOTP meaning that most 2FA solutions are available for use with the solution. The solution operates through a full RBAC system meaning management is just a role (or collection of roles) which can be assigned to appropriate groups of users.
• Access restrictions in management interfaces and support channels: BeyondTrust has implemented both least privilege and RBAC throughout the corporate and cloud environments. All activity is logged, monitored, and audited per our security program.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Users can be added to the system as local users, AD users, LDAP users or any combination. 2FA is supported through RADIUS or inbuilt TOTP meaning that most 2FA solutions are available for use with the solution. The solution operates through a full RBAC system meaning management is just a role (or collection of roles) which can be assigned to appropriate groups of users.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Aprio, LLP
• ISO/IEC 27001 accreditation date: 24/08/2020
• What the ISO/IEC 27001 doesn’t cover: Out of the controls within ISO 27001 only two items were not applicable and those are:; ; A8.3.3 – Media Handling; BeyondTrust does not transfer physical media; A14.2.7 – Outsourced Development; BeyondTrust does not outsource software development.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 17/03/2017
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self-certified, Level 4
• PCI DSS accreditation date: 07/07/2021
• What the PCI DSS doesn’t cover: BeyondTrust's solutions/development practices.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: https://www.beyondtrust.com/security/industry-certifications

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Privacy Shield, ISO 27001, ISO 27701, SOC 2 Type 2.; https://www.beyondtrust.com/security/industry-certifications
• Information security policies and processes: BeyondTrust has a formal Information Security Management System (ISMS) which is certified under ISO 27001, ISO 27701, and aligned to the standards identified within NIST SP 800-53. This ISMS serves as the foundational baseline of security requirements our organization must adhere to ensure confidentiality, integrity, and availability of corporate data. The structure of this ISMS encompasses the requirements for various departments within BeyondTrust regarding best security practices and is managed/reviewed by the Governance, Risk, and Compliance (GRC) Team and approved by the Governance, Risk, and Compliance (GRC) Committee.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: A process to formalize each Change Request, change approval, change implementation and pre- and post-implementation testing of the Information Systems affected by the change. The policy's reviewed and approved by the GRC Committee. This policy addresses change management within the organization for all critical business systems and processes and are submitted for review/approval to the CAB. All changes to a production environment/system are required to submit a change request per policy. These requests must contain a summary of what is being recommended, a risk assessment must be completed based on impact, test criteria, a back out plan, and management approval.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: BeyondTrust maintains a formal Vulnerability Management Plan that addresses vulnerabilities discovered through vulnerability scanning and penetration testing. This plan is approved by the GRC Committee and is reviewed annually or as needed. The plan sets forth specific timeframes for finding mitigations based upon criticality.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: BeyondTrust uses a vulnerability management solution in our cloud environment(s). The solution scans at least every 24 hours and submits its findings back to the main console as well as to our SIEM. This includes IAM misconfigurations, authentication, lateral movement, data at risk, neglected assets, network misconfigurations, and vulnerabilities. All of the items listed above are alerted to the BeyondTrust InfoSec team, analyzed, and acted on based on validity and criticality.
• Incident management type: Supplier-defined controls
• Incident management approach: BeyondTrust has a formal Cybersecurity Incident Response Plan (CIRP) that is reviewed/tested annually, or as required, and approved by the GRC Committee. This plan addresses all facets of incident response within the organization for all critical business systems and processes.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Equal opportunity:

  Equal opportunity

  As a global leader in cyber security, our people are the single greatest asset we have at BeyondTrust. Every day, there are new problems to solve, challenges to overcome and opportunities to make a difference in the security of our customers. As an industry leader, we are committed to going beyond for the talented, exceptional people that comprise the global BeyondTrust team.
• Wellbeing:

  Wellbeing

  The BeyondTrust Culture Committee leads the BeyondGiving program, providing volunteer opportunities and other ways to give back. In 2020, BeyondGiving recipients included:; ; CALM - Suicide prevention organization in the UK; Fire Disaster Relief charities in Australia; Leukemia and Lymphoma Society; “Movember” in support of Men’s Mental Health; A variety of food banks in the local communities where we have offices

Pricing

• Price: £137.90 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Available via Website
• Link to free trial: https://www.beyondtrust.com/password-safe

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.