PIVOTL LIMITED

Data-First Artificial Intelligence (AI) and Large Language Model (LLM) Service

Our Data-First AI and LLM service enables public sector organisations to harness the power of tools to deliver better citizen outcomes. By providing strategic guidance, technical expertise, and capacity-building support, we empower organisations to leverage AI and LLM technologies responsibly and effectively, driving innovation and improving citizen experiences.

Features

• Strategic support on AI strategy, AI transformation and service redesign
• Benchmarking, implementation of AI tooling in legacy and new services
• Future target operating model, job roles, hiring support around AI
• Design, development, implementation, maintenance for general AI Artificial Intelligence
• Natural language processing NLP, optical character recognition OCR, RPA automation
• Design, development, implementation, maintenance for generative Large Language Model/LLM tooling
• GPT, Azure, SageMaker, AWS, Anthropic Claude, Llama, Gemini, Open Source
• Design, development, implementation, maintenance for machine learning / ML
• Agentic workflow, multi agent collaboration, mixture of experts models
• Delivery capability security, infonomics, engineers, integration, data scientists, ethical advisors

Benefits

• Creating data first and AI transformed organisations
• Understanding of NLP, LLM, RPA, OCR, blended to transform processes
• Hands on AI solution delivery by experts increasing productivity
• Service and users over technology approach
• Average increase/saving is 30-50% current cost of processing/operating
• Enabling fraud / error / trend detection for organisations
• Working with experts in business case creation & benefits tracking
• Increase in accuracy through use of orchestrated AI agentic workflows
• Increase in higher value work & job satisfaction for teams
• Redefining roles, benchmarks and advising on future target operating models

£500 to £1,600 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@bepivotl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

216128821923597

Contact

bids@bepivotl.com
07760889506
bids@bepivotl.com

Planning

• Planning service: Yes
• How the planning service works: PIVOTL provide a complete planning support service. Our process provides a step-by-step method to deliver a full stack data service, foundations, engineering, analytics & AI. We work with our customers during the onboarding process to enable the delivery of a cloud native service. ; ; To fully understand the scope and needs of the services to be delivered, we offer a planning discovery service delivered in an agile iterative manner. The discovery will identify existing service state, future state needs, technology, process and people needs as well as implementation and post implementation support service requirements.; ; The planning process is designed to control scope, maximise the value of outcomes and provide risk mitigation.; ; Cloud migration planning can be run as a standalone engagement or as part of the discovery phase of a larger project. Our planning approach is outlined below and enables a customer to migrate workloads in-house or engage a third-party supplier.; ; We will run workshops to fully understand your vision, goals, requirements, and constraints.; ; We assess your workloads and provide a delivery approach through workshops/meetings/interviews, which covers workloads to be migrated, infrastructure services needed, architecture designs, delivery plans with constraints/assumptions/risks, acceptance criteria, non-functional requirements, team and skills needed, and estimated budgets.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure, Microsoft 365, Data Factory, Microsoft Synapse, Microsoft Fabric
  • AWS
  • GCP
  • Databricks
  • Other scaled cloud data and software platforms

Training

• Training service provided: Yes
• How the training service works: To ensure that clients and end-users of any service we deliver receive a smooth handover, we provide service documentation that describes the service, user documentation, and technical documentation. This is created from the outset and maintained as an ongoing concern via Wiki’s or specified collaboration tools. In addition to maximising the benefits of the service, it can be used as part of knowledge transfer and handover to ensure the client is fully prepared to operate the service. ; ; Knowledge transfer sessions can be a mixture of group sessions or one to ones, depending on the needs of the organisation and internal support teams. During knowledge transfer the following elements are covered: service documentation, technical documentation, runbooks, handover sessions with support staff, peer to peer working, pairing, show and tells, and informal lunch and learn sessions.; ; Where appropriate, we also provide user training via group workshops, one to one sessions, and through documented user guides, training videos, or e-learning solutions.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure, Microsoft 365, Data Factory, Microsoft Synapse, Microsoft Fabric
  • AWS
  • GCP
  • Databricks
  • Other scaled cloud data and software platforms

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: PIVOTL provide a complete setup and migration service. Our process provides a step-by-step method to deliver a full stack data service, foundations, engineering, analytics & AI. We work with our customers during the onboarding process to enable the delivery of a cloud native service. ; ; To fully understand the scope and needs of the services to be delivered, we use our planning discovery service to define the setup and migration process. The discovery identifies existing service state, future state, technology, process and people needs as well as implementation and post implementation support service requirements.; ; The setup and migration process outlines detailed steps required to deliver the service, control scope, maximise the value of outcomes and provide risk mitigation.; ; Pivotl helps customers migrate to (or between) cloud service providers using a delivery approach that takes the scale and complexity of the migration into account. We assess cloud requirements in detail via workshops/meetings/interviews, providing cloud architecture designs. We set up and configure the infrastructure and migrate a service to prove the concept before we fully migrate production workloads and manage the service. We offer fully managed services, or we will provide a detailed handover once services have been thoroughly tested and verified.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure, Microsoft 365, Data Factory, Microsoft Synapse, Microsoft Fabric
  • AWS
  • GCP
  • Databricks
  • Other scaled cloud data and software platforms

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: PIVOTL provide complete quality assured and tested support services. ; ; Our agile teams are scaled and structured to provide delivery with pace and agility, ensuring our services are secure, compliant and appropriate. The quality assurance and testing phases of projects is critical to delivering successful, reliable value driven outcomes. The whole QA cycle forms an integral part of our delivery methodology, ensuring that our services deliver the needs of the users and that the services are fit for public consumption.; ; We build upon the planning service and set-up and migration service that were designed to fully understand the scope and needs of the services to be delivered.; ; Pivotl helps customers perform quality assurance and performance testing when performing cloud migrations to mitigate risks. From the outset of the project, we will establish quality and performance criteria, and depending on whether the customer has a testing framework in place, we will create one and set up the different methods of testing. Once tests are in place, they will be run throughout the migration build to ensure thresholds are satisfied and workload performance meets expectations. Our use of automation ensures any new changes do not introduce issues.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: PIVOTL provides support services for services we provide for customers. Individual support agreements are defined on service by service basis. The levels of support provided are tailored to the needs of clients.; We provide support via email, ticketing, webchat, telephone, and secure remote connectivity. We use ITSM and lifecycle management solutions, such as ZenDesk, ServiceNow, Jira, and Azure DevOps.; ; Our standard support services operate Monday to Friday, 9am to 5pm UK time, excluding national holidays. Additional support services can be provided outside of standard support hours, including out of hours, weekends and national holidays.; ; Response time for support requests vary depending on the severity and criticality of support requests raised. All details will be documented in the GCloud call off contract.; ; Our dedicated support team support customers across multiple sectors and regions. Supporting mission critical workloads for delivered solutions across cloud, software and data programs. Although our standard multi tier support package operates within UK office hours, this can be extended to provide 24x7 support if required.; ; The PIVOTL team supports multiple cloud, software, data and cyber platforms. For example, Azure, AWS, GCP, Snowflake, DataBricks, DataFabric, and Python/R/Scala/SQL.; ; We use proactive monitoring and alerting services triggering automated responses and workflows.

Service scope

• Service constraints: No Constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response time for support requests vary dependant on the severity and criticality of support request raised. Our response times are as follows: P1 15 Minutes, P2 30 Minutes & P3 60 Minutes. All details will be documented in the GCloud call off contract.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Pivotl uses Microsoft Teams for web and assistive chat, which is frequently tested with assistive technology users.
• Support levels: PIVOTL provide ongoing support services for all of the services we provide and the solutions that we implement for our customers. Individual support agreements can be defined on a service by service basis. The levels of support service provided are based upon the need of our clients and tailored appropriately. ; ; We can provide support via email, ticketing, telephone, webchat and also secure remote connectivity services. ; ; Our standard support services operate 24 hours, 7 days a week.; ; Response time for support requests vary dependant on the severity and criticality of support request raised. All response times will be documented in the support contract.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Assessment Bureau
• ISO/IEC 27001 accreditation date: 09/02/2024
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We measure our carbon emissions every three months and report our progress against our Carbon Reduction Plan. We are currently establishing our baseline emissions. Once captured, we will develop and publish our carbon reduction plan and plan to achieve Net Zero in alignment with the SBti pathway and standard.; ; Our workforce is entirely remote, making minimal/shared use of physical infrastructure. We use cloud-based carbon tracking software to monitor/measure emissions.; ; We offset significant emissions caused by decisions that are unavoidable for business reasons. We create green space through offsetting and tree planting in Scotland following Woodland Carbon Code which ensures the woodland is new planting. The planting projects are certified to ISO standards by UK Accreditation Service (UKAS) accredited third party.; ; From an air quality perspective, we encourage staff to use public transport, trains. Staff can access an Electric Vehicle where they need to drive. We discourage flying, offsetting where it's required by clients.; ; We will incentivise employees to power their homes using renewable energy via 100% renewable energy tariffs from UK 100% renewable energy companies.; ; We will be moving to a net zero pensions provider, changing our procurement strategy working only with suppliers who share our commitment to the planet, offsetting our historical footprint, removing future emissions via carbon dioxide removal projects, not avoidance offsets.; ; Environmental impact is part of our technology strategy, building in sustainability to design and build data solutions for clients. Native cloud technologies, like serverless, are not only cost effective, carry less overhead, providing rapid value, reducing the amount of resource needed and scaled on demand. We expose this as an assessment criteria to our clients. We embed and test against a carbon calculator as part of our build pipelines to help make improvements, where viable, and promote a more sustainable ecosystem.

  Covid-19 recovery

  From inception, Pivotl has operated in alignment with the 5 principles of The Good Work Plan and the 6 Standards of the Mental Health at Work commitment. In terms of broader wellbeing initiative people suffering from Long Covid, and the economic impact this can have on them, forms part of our Invisible Illness initiative as outlined in section 4. We offer roles, contracts and work experience to those suffering from chronic ill health and our working pattern and style means they are easily able to work with us at a location, time and method that allows them to successfully (re) integrate into productive economic life.; ; All our work is informed by structured, extensive user research. In each case we engage with the local communities, researching their needs in order to ensure that strategy and delivery direction are informed by the outcomes of this research. Our goal is to have maximally diverse teams on each build - diverse teams give us the best chance of incorporating different, non-exclusionary perspectives into our code. Where this has not been sufficiently achieved, we will work with our client to ascertain an approach to incorporate more inclusive representation to the work - normally in the form of a part time involvement in review of project design and outputs or greater emphasis placed on a particular element of user research. ; ; We encourage our workforce to spend time volunteering on charitable initiatives that are important to them, and we allocate them a number of days a year to do so. Through this program colleagues have worked with Hearing Dogs, LDUK and The Sunflower House which is a local community project providing appropriate facilities for different community groups to come together including for the long term unemployed to gain useful experience through appropriate volunteering opportunities.

  Tackling economic inequality

  Pivotl works with a diverse supply chain, UK start-ups, academic bodies, NFP’s. Our founders’ mentor other digital businesses led by executive directors from underrepresented backgrounds.; ; We operate to the principles of the Good Work Plan. Team members are offered Fair, Decent working conditions and high-quality work. They can progress and develop. We offer structured career pathways, transparent grades, pays, progression pathways. Employees have clear, concise, compliant, contracts and job descriptions. Contracts describe clearly their contractual arrangement with Pivotl, we make provisions for each status. We publish part time workers business hours and contractors are notified of their IR35 status. Contractors are an extension of our talent community, this community is curated, nourished and managed. We have shared comms channels; we ensure that corporate communications are shared where appropriate. We use lightweight tools for time and expense management enabling contractors to easily track time, we pay them within 30 days - often less. Staff and contractors work on innovative technologies. Our CTO is responsible for ensuring that all teams have the right blend of skills, and we have various training/development actions in place to address gaps.; ; Pivotl’s founders have been co responsible for some of the most innovative and transformation events in the UK public sector of the last 20 years including co-authoring the G Cloud Strategy, early use of public cloud in delivery of public services, publishing of spend data and design the world’s first “low code council”. This innovation and desire to use data and technology to enhance public service experience and productivity persists in our work today.; ; One of NEDs, Jessica Figueras, is the Vice-Chair of Trustees at the UK Cyber Security Council. Cyber runs through all our work and we are accredited with Cyber Essentials Plus and ISO27001.

  Equal opportunity

  Pivotl supports people who suffer from Invisible Illnesses and Disabilities. Invisible Illnesses covers a range of conditions that cause significant physical and mental health problems for sufferers, their symptoms are not visually obvious to society. These include conditions such as Endometriosis, Lyme and other Tick-Borne Disease, Fibromyalgia, Colitis and several mental health conditions. Barriers to employment and full economic participation are very high for those with Invisible Illnesses, there is little medical research, treatment options and financial support.; ; Each year we sponsor, contribute and support a fundraising campaign related to some aspect of invisible illness. In FY 23/34 we are supporting Lyme Disease UK (LDUK). LDUK are the UK’s leading charity whose goal is to raise awareness of tick-borne disease, manage a community of sufferers to help with sign posting and sharing as well as advice and practical opportunities to re-engage in the workplace. We support LDUK, offering pro bono financial, strategy and technology advice and support. We support them financially through fundraising - this year Pivotl is a sponsor of a crew rowing the Talisker Atlantic Challenge for LDUK.; ; 2% percent of Pivotl’s equity (shareholding) is committed to charities that work with the Invisible Illness Community. ; ; We offer direct opportunities to those with Invisible Illnesses both in our employee base and our supply chain. Our working practice, tooling and supportive, open culture create an environment where those with these challenges can thrive both logistically and culturally. This year we have commissioned video design and marketing from a neuro divergent individual from an underrepresented group, an ongoing content creation partnership with a lady with brain injury and work experience for a school pupil suffering from Lyme Disease.; ; Although we are below the required legal threshold to do so this year, we will be publishing our first annual, modern slavery statement.

  Wellbeing

  High performance is cherished but we recognise that we don’t live in a perfect meritocracy; we don’t each get to start from the same place. We need to consciously make effort for people from underrepresented groups to achieve equality rather than only equality of opportunity. We have clear job descriptions with published salaries on our website, job adverts run through gender neutralising language software, a gender balanced board, gender pay gap measurement and unconscious bias training.; ; We have provision in place to support people with invisible disabilities/illnesses to (re)-enter the workforce. We are primarily home based and support people who have specific requirements of workplace setting, workstation physiotherapy assessments, budgets allocated for office equipment and support for software and tools to help people with disabilities to work. ; ; We have a Mental Health at Work plan which is owned by a Board Member. We survey and review staff and project members quarterly to monitor their mental health.; ; We use tools for internal communication, but staff are invited to come together in person. We monitor time sheets and other productivity tools to check for risk of burn out. We foster an environment for these conversations to take place, promoting events and discussions on mental health. ; ; Our managers are trained in aspects of mental health in the workplace incorporated at induction, reviews, return to work and exit interviews. We signpost a variety of resources that support our team members with mental health. We have offered bespoke support to individual staff such as sabbaticals, pay advances, interest free loans and adapted working arrangements.; ; Whilst working with clients we support local communities through technology events, talks and meet ups. We have spoken in schools about careers in technology and entrepreneurship, we have run technology meets ups focused on engaging younger people in an engineering career.

Pricing

• Price: £500 to £1,600 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@bepivotl.com. Tell them what format you need. It will help if you say what assistive technology you use.