Master Data Management (MDM) as a Service / Citizen Index
Master Data Management (MDM) can help increase the value and usability of your data assets through a live, single view. Agilisys and Infoshare work in partnership to deliver transformative Master Data Management capabilities across public services, including Policing, Health and Local Government.
Features
- Master Data Management (MDM) for public services, including:
- Police/Policing, Local Government/Authorities, Healthcare
- Central master citizen repository/index with real-time business integration
- Master Data Management for reconciliation of customer consents and permissions
- Evidence-based data matching supporting real-time Single Golden View of:
- Citizen, nominal, patient, person of interest/at risk, location, organisation, employee
- Master Data Management for data matching and data quality assurance
- Data asset history and audit trail
- Supports Management of Police Information (MoPI) Retention, Review, Disposal (RRD)
- Multi-agency data sharing capabilities
Benefits
- Enables multi-agency data sharing
- Evidence based rules-based processing automatically cleanses and matches siloed data-sources
- Easily searchable, cross-referenced, trusted citizen or patient master data
- Enhanced identification of vulnerability for early intervention and/or multi-agency strategies
- Enables online self-serve capabilities
- Underpins Customer Relationship Management (CRM)
- Reduces call-handling times and unnecessary contact time
- Enhanced identification of fraud and error, for example benefit fraud
- Reduced data re-entry and manual processing
- Master Data Management, Data Quality as a Service/Citizen index
Pricing
£3,500 a unit a month
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
2 1 6 2 1 3 7 2 9 0 7 2 1 0 0
Contact
Agilisys Ltd
Gemma Teagle
Telephone: 07792 169644
Email: info@agilisys.co.uk
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- Infoshare ClearCore
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- None
- System requirements
- Vary depending on the solution provided
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We aim to respond to all email enquiries within 5 working days. If you do not have a principal contact, please direct your query to info@agilisys.co.uk
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
-
We provide the implementation, training and documentation for the solution as part of the core engagement and then handover the solution to client owners to maintain, so do not have an ongoing technical account manager after this handover.
Support and guidance is offered on a call off basis for additional iterations
and work, subject to an agreed statement of work - aligned to existing G-Cloud rates. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Each implementation begins with user requirements validation, solution refinement and configuration. Training packages are available to end users for a) using the solution and b) engaging with the support services.
Training courses are available onsite or via web meeting and detailed training documentation is provided as standard. - Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
- MS Word if required
- End-of-contract data extraction
- Clients have full control / access of all their data throughout the contract. Any hosted data can be achieved and returned at the end of the contract - although data is typically already hosted within client system.
- End-of-contract process
- Costs for deletions and systems decommissioning may be required.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Chrome
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- As part of our additional offer, we develop a bespoke MS Power Platform based interface to surface the information from Infoshare ClearCore in an intuitive manner, tied to the business decisions and user requirements defined as part of this engagement.
- Accessibility standards
- None or don’t know
- Description of accessibility
-
Microsoft Power Platform provides broad flexibility in the accessibility of the design and we develop these bespoke for each client, dependent on their user requirements and end-business decisions.
As such, functionality described in WCAG is built up as required. - Accessibility testing
- We have not undertaken specific interface testing with users of assistive technology, but ensure we follow best practice for visualisation and accessibilty for those with sight difficulties and embed deep user acceptance testing within our project delivery .
- API
- Yes
- What users can and can't do using the API
- All software service functions are available via the API
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Customisation via python hooking points throughout / All data quality and data matching rules are customisable
Scaling
- Independence of resources
- Microsoft maintain a whitepaper titled 'Tenant Isolation in Microsoft Office 365' available at http://aka.ms/Office365TI. This addresses tenant isolation both for reasons of security and assurance that the activities of another customer will not adversely affect any other.
Analytics
- Service usage metrics
- Yes
- Metrics types
- On request - priced separately / Provided via Elastic Stack
- Reporting types
-
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Infoshare
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- Never
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Data can be imported and exported via CSV or via any ODBC compliant channel or XML via API
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- Database table via ODBC
- XLM via API
- Data import formats
-
- CSV
- Other
- Other data import formats
- XML via API, ODBC compliant channels
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection between networks
- For data in transit, all customer-facing servers negotiate a secure session by using TLS/SSL with client machines to secure the customer data. This applies to protocols on any device used by clients, such as Skype for Business Online, Outlook, and Outlook on the web. See also the whitepaper 'Content Encryption in Office 365' http://aka.ms/Office365CE
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection within supplier network
- The whitepapers 'Tenant Isolation in Microsoft Office 365' http://aka.ms/Office365TI and 'Content Encryption in Office 365' http://aka.ms/Office365CE are detailed and worthy of review.
Availability and resilience
- Guaranteed availability
- The solution is integrated with the Microsoft Platform, Providing the local Microsoft infrastructure remains available, then the solution should also be available.
- Approach to resilience
- Information available on request.
- Outage reporting
- The solution can be configured to report any outages by whatever means are preferred locally, within the capabilities of the Microsoft Platform, Natively ClearCore sends log reports to Windows event log. More detailed reporting and alerting available separately at additional cost.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Other
- Other user authentication
- Active Directory login is our preferred approach.
- Access restrictions in management interfaces and support channels
-
This can be achieved at multiple points within the solution architecture, both as part of ClearCore and the PowerPlatform front end.
Access management restrictions and applications will be defined and applied as part of the engagement. - Access restriction testing frequency
- Never
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Other
- Description of management access authentication
- Active Directory Logins
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyd's Register
- ISO/IEC 27001 accreditation date
- 28/05/2021
- What the ISO/IEC 27001 doesn’t cover
- The scope of this approval is applicable to: The Information Security Management System of Agilisys Ltd, including business support services, contracted Managed IT Services and Cloud Services delivered to our clients in accordance with Statement of Applicability.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- CSA CCM version 3.0
- ISO/IEC 27001
- Information security policies and processes
- We have defined security policy which adheres to cyber essentials and ISO 270001, which is regularly tested with our staff through mandatory training to ensure compliance and rigour.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
ClearCore Configuration Repository in development
Wider change controls for front-end are available upon request. - Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Available upon request.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Available upon request.
- Incident management type
- Undisclosed
- Incident management approach
- Available upon request.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Equal opportunity
-
Equal opportunity
Agilisys is an equal opportunities employer
Pricing
- Price
- £3,500 a unit a month
- Discount for educational organisations
- No
- Free trial available
- No