Agilisys Ltd

Master Data Management (MDM) as a Service / Citizen Index

Master Data Management (MDM) can help increase the value and usability of your data assets through a live, single view. Agilisys and Infoshare work in partnership to deliver transformative Master Data Management capabilities across public services, including Policing, Health and Local Government.

Features

  • Master Data Management (MDM) for public services, including:
  • Police/Policing, Local Government/Authorities, Healthcare
  • Central master citizen repository/index with real-time business integration
  • Master Data Management for reconciliation of customer consents and permissions
  • Evidence-based data matching supporting real-time Single Golden View of:
  • Citizen, nominal, patient, person of interest/at risk, location, organisation, employee
  • Master Data Management for data matching and data quality assurance
  • Data asset history and audit trail
  • Supports Management of Police Information (MoPI) Retention, Review, Disposal (RRD)
  • Multi-agency data sharing capabilities

Benefits

  • Enables multi-agency data sharing
  • Evidence based rules-based processing automatically cleanses and matches siloed data-sources
  • Easily searchable, cross-referenced, trusted citizen or patient master data
  • Enhanced identification of vulnerability for early intervention and/or multi-agency strategies
  • Enables online self-serve capabilities
  • Underpins Customer Relationship Management (CRM)
  • Reduces call-handling times and unnecessary contact time
  • Enhanced identification of fraud and error, for example benefit fraud
  • Reduced data re-entry and manual processing
  • Master Data Management, Data Quality as a Service/Citizen index

Pricing

£3,500 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 1 6 2 1 3 7 2 9 0 7 2 1 0 0

Contact

Agilisys Ltd Gemma Teagle
Telephone: 07792 169644
Email: info@agilisys.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Infoshare ClearCore
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None
System requirements
Vary depending on the solution provided

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond to all email enquiries within 5 working days. If you do not have a principal contact, please direct your query to info@agilisys.co.uk
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
We provide the implementation, training and documentation for the solution as part of the core engagement and then handover the solution to client owners to maintain, so do not have an ongoing technical account manager after this handover.

Support and guidance is offered on a call off basis for additional iterations
and work, subject to an agreed statement of work - aligned to existing G-Cloud rates.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Each implementation begins with user requirements validation, solution refinement and configuration. Training packages are available to end users for a) using the solution and b) engaging with the support services.

Training courses are available onsite or via web meeting and detailed training documentation is provided as standard.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
MS Word if required
End-of-contract data extraction
Clients have full control / access of all their data throughout the contract. Any hosted data can be achieved and returned at the end of the contract - although data is typically already hosted within client system.
End-of-contract process
Costs for deletions and systems decommissioning may be required.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
As part of our additional offer, we develop a bespoke MS Power Platform based interface to surface the information from Infoshare ClearCore in an intuitive manner, tied to the business decisions and user requirements defined as part of this engagement.
Accessibility standards
None or don’t know
Description of accessibility
Microsoft Power Platform provides broad flexibility in the accessibility of the design and we develop these bespoke for each client, dependent on their user requirements and end-business decisions.

As such, functionality described in WCAG is built up as required.
Accessibility testing
We have not undertaken specific interface testing with users of assistive technology, but ensure we follow best practice for visualisation and accessibilty for those with sight difficulties and embed deep user acceptance testing within our project delivery .
API
Yes
What users can and can't do using the API
All software service functions are available via the API
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customisation via python hooking points throughout / All data quality and data matching rules are customisable

Scaling

Independence of resources
Microsoft maintain a whitepaper titled 'Tenant Isolation in Microsoft Office 365' available at http://aka.ms/Office365TI. This addresses tenant isolation both for reasons of security and assurance that the activities of another customer will not adversely affect any other.

Analytics

Service usage metrics
Yes
Metrics types
On request - priced separately / Provided via Elastic Stack
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Infoshare

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be imported and exported via CSV or via any ODBC compliant channel or XML via API
Data export formats
  • CSV
  • Other
Other data export formats
  • Database table via ODBC
  • XLM via API
Data import formats
  • CSV
  • Other
Other data import formats
XML via API, ODBC compliant channels

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
For data in transit, all customer-facing servers negotiate a secure session by using TLS/SSL with client machines to secure the customer data. This applies to protocols on any device used by clients, such as Skype for Business Online, Outlook, and Outlook on the web. See also the whitepaper 'Content Encryption in Office 365' http://aka.ms/Office365CE
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
The whitepapers 'Tenant Isolation in Microsoft Office 365' http://aka.ms/Office365TI and 'Content Encryption in Office 365' http://aka.ms/Office365CE are detailed and worthy of review.

Availability and resilience

Guaranteed availability
The solution is integrated with the Microsoft Platform, Providing the local Microsoft infrastructure remains available, then the solution should also be available.
Approach to resilience
Information available on request.
Outage reporting
The solution can be configured to report any outages by whatever means are preferred locally, within the capabilities of the Microsoft Platform, Natively ClearCore sends log reports to Windows event log. More detailed reporting and alerting available separately at additional cost.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Other
Other user authentication
Active Directory login is our preferred approach.
Access restrictions in management interfaces and support channels
This can be achieved at multiple points within the solution architecture, both as part of ClearCore and the PowerPlatform front end.
Access management restrictions and applications will be defined and applied as part of the engagement.
Access restriction testing frequency
Never
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Other
Description of management access authentication
Active Directory Logins

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register
ISO/IEC 27001 accreditation date
28/05/2021
What the ISO/IEC 27001 doesn’t cover
The scope of this approval is applicable to: The Information Security Management System of Agilisys Ltd, including business support services, contracted Managed IT Services and Cloud Services delivered to our clients in accordance with Statement of Applicability.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
We have defined security policy which adheres to cyber essentials and ISO 270001, which is regularly tested with our staff through mandatory training to ensure compliance and rigour.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
ClearCore Configuration Repository in development

Wider change controls for front-end are available upon request.
Vulnerability management type
Undisclosed
Vulnerability management approach
Available upon request.
Protective monitoring type
Undisclosed
Protective monitoring approach
Available upon request.
Incident management type
Undisclosed
Incident management approach
Available upon request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Equal opportunity

Equal opportunity

Agilisys is an equal opportunities employer

Pricing

Price
£3,500 a unit a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.