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Sundown Solutions Ltd

O365 & Azure Migration Consultancy

Proven, repeatable and reference-able expertise delivering M365/Azure across large scale complex environments, providing consultancy and outcome based delivery for all elements of M365 / Azure, in particular Architecture best practice, Change / UA, Engineering, Assessment & Remediation, Technical Delivery and 24x7 Technical Escalation Support.


  • SME's Office 365 / Azure / Modern Workplace / SQL
  • O365 / Azure automation & Orchestration Design & Delivery Framework
  • Our MCM MCSA staff are former Microsoft escalation engineer employees
  • Security Auditing and Governance Planning & Execution
  • Custom scripted Development - Migration Tooling/Processes, Apps, Solutions
  • IDAM / Federation Design & Delivery Framework
  • All work is compliant with WCAG 2.0 AA standard
  • M365/Azure MCT Training & Adoption Change process
  • All Staff resident and security vetted in the UK
  • M365 / Azure 24x7 Technical Service Desk Support


  • Microsoft Certified Masters and MVPs responsible for delivering each project
  • Mitigate associated risk aligned to high complex M365
  • Cyber Essentials Certified delivery organisaton
  • DSP Toolkit Compliant, delivering peace of mind across security landscape
  • ISO27001 Technical Service Desk 24x7x365
  • Adkar practitioners delivering robust change programme including UA
  • ICO Registered
  • References available across multiple Public verticals, NHS, Bluelight, local/central Govt.,
  • Large Enterprise experience - 100k seats +++


£250 to £825 a unit a day

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

2 1 6 2 7 7 5 1 8 6 1 4 8 0 4


Sundown Solutions Ltd Tony Boyle
Telephone: 07973747850

Service scope

Software add-on or extension
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
Support for all devices connected to the internet
System requirements
Internet Connected device

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to all queries in real time - with a 24/7 call back facility with a 15 minutes SLA outside of core UK working hours
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Tested with JAWS screen readers
Onsite support
Yes, at extra cost
Support levels
We provide all online and email support for our Extranets to providers and local authorities free of charge.
Support available to third parties

Onboarding and offboarding

Getting started
He provide a full on-boarding guide and process that walks the customer through the entire process.

We also work with the customer in real time during the on-boarding.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Data can be extracted by CSV file and the whole DB can be given to the customer on request if required
End-of-contract process
The transfer of data via CSV or DB is included in the cost - the customer just needs to choose the format they wish to receive their information in.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Differences between the mobile and desktop service
Mobile app is tailored to device screen size to allow for better viewing
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Full online webchat
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Tested with JAWS
What users can and can't do using the API
The API can be used for integration by the customer to retrieve occupancy information for other systems and partners - this allows customers to use real time data for analytic and system integration purposes.
API documentation
API documentation formats
  • HTML
  • Other
API sandbox or test environment
Customisation available
Description of customisation
A full customisation phase is included in the price so customers can determine which fields and terminology is required for their areas as well as any custom fields that are required for that particular area


Independence of resources
We provide a true multitenant environment with full data and resource partitioning


Service usage metrics
Metrics types
We provide usage metrics and reporting. We also have a proprietary product that the customer can use to view traffic to their tenant
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
We utilise full drive and blade encryption as standard (Bit locker) and SQL DTE Encryption for all DBs. We also use our own patented GB Patented Encryption (Sundown Encryption GB2522096)

We are Cyber Essentials Certified and Pen Test monthly
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Customers can export their data using Excel, APIs, RESTful interfaces and also request a physical copy via USB (encrypted) disk
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • SQL DB
  • RESTful API
Data import formats
  • CSV
  • Other
Other data import formats
  • RESTful API support
  • Direct SQL Attach

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Our SLA is 24/7 365 with the following criteria:

Severity 1 – Response within 4 hours
Used for important cases, that require an immediate fix. The definition of a sev 1 can be termed as:
“All users, cannot get to, access or use some of their data”

Severity 2 – Response within 8 hours
Used for standard issues that require investigation
“Some users, cannot get to, access or use some of their data”

Severity 3 – Response within 3 days
“Usually a request for information, training, or infrastructure work”
Approach to resilience
We have two separate UK locations - Altham and Cornwall secured by site to site link with AoG in place and dedicated connections.

More data is available upon request
Outage reporting
We utilise our public dashboard, social media presence and email alerts including resolution reports

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
Other user authentication
We also encrypt user logon data utilising our own GB Encryption Patent (Sundown Encryption GB2522096)
Access restrictions in management interfaces and support channels
Separate management accounts for vetted and cleared staff only - more info available upon request
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
July 2020
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • ISO9001
  • ISO27001

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
DSP Toolkit Compliant (National Data Guardian Standards)
Information security policies and processes
We have policies for Information and Security governance, Business Continuity Plans, Cultural Awareness, Risk Management as well as Personal and Physical security.

These are enforced and checked using the relevant technological devices where possible (Checkpoint firewall logs, server logs, pen testing, IR Sensors, CCTV, anti tamper devices, flood sensors, motion trackers) and all instances are reported to the responsible member for that area - in the main reporting directly to line managers and then CTO - and ultimately to the Managing director.

Specifically with regards to information security we ensure that all logs are automatically scanned against defined patterns stated in our IS policy.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use a development operations model and standard CAB meetings for code drops and artefact alterations which must first go before the CAB board and be agreed by the CTO - all versions and artefacts are tracked through SharePoint versioning and audit controls within TFS and Visual Studio online:

Code —Code development and review, version control tools, code merging;
Build —Continuous integration tools, build status;
Test —Test and results determine performance;
Package —Artefact repository, application pre-deployment staging;
Release —Change management, release approvals, release automation;
Configure —Infrastructure configuration and management, Infrastructure as Code tools;
Monitor — Applications performance monitoring, end–user experience.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As we are an internet facing service we treat all patches as ZERO day and implement immediately - we often have to deal with regressions in those patches because of this, but can not afford for immediate patches to exploits to not be applied.

Our Cyber Essentials certification as a base line for Penetration testing Plus Sunblast IPS logs. Internal Nessus scan monthly on all products and services as well as Nessus OWASP scans against all sites.

We are BCS Members,MS Gold Partners as well members of EC council. Registered with/receive all their alerts from NHS CareCERT
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We utilise scanning on the wire via checkpoint appliances, scanning on interaction with our web services and scanning on access for all content. We have an enterprise IPS license with Checkpoint, MalwareBytes, and Symantec Endpoint Protection Manager for our servers & devices.

Alerts or incidents raised go through our 24/7365 service desk covered by SLA:

Severity1 – Response within 4 hours - Used for important cases, that require an immediate fix.
Severity2 – Response within 8 hours - Used for standard issues that require investigation
Severity3 – Response within 3 days - Usually information, training, or infrastructure work
Incident management type
Supplier-defined controls
Incident management approach
All "anomalies" are reported to our 24/7 365 service desk - usually via email if picked up on scan.

We have a tiered SLA approach to these rules and react accordingly.

Users can call the same mechanism using the help desk number to report incidents.

Incident reports are provided no later than 10 working days after the incident - these are delivered via email.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

We use consolidated data centres resident in the UK that utilise energy from all sustainable sources.
Covid-19 recovery

Covid-19 recovery

We are very fortunate that our business is digital and as such (with government assistance) we have managed to scale significantly during the pandemic (winning the 2021 Red Rose award for Lancashire scale up business of the year) whilst ensuring that all of our staff work remotely in the safety of their own homes. We support our customers in the implementation of modern working practices within their organisations which support secure, dispersed and mobile working when and if required.
Tackling economic inequality

Tackling economic inequality

We are a 100% UK Sovereign company including our entire supply chain and utilise a salary and compensation package that greatly exceeds the current living wage. We engage actively within our local communities and provide expertise, resources and funding to local grassroots causes including currently sponsoring 37 grass roots teams. We have developed proven pathways for entry to the IT industry, with apprenticeships, placements, internships alongside experienced roles all supported by our inhouse Sundown Academy. Education of the industry and opportunities available to school leavers is vital to us all here at Sundown Solutions. We align all our vacancies with our strategy to educate and develop young talent with regular engagement in local schools and colleges.
Equal opportunity

Equal opportunity

When an employee is onboarded they complete our standard Equality, Diversity and Inclusion questionnaire which is then reviewed by their line manager and HR representation. We also conduct an annual Equality, Diversity and Inclusion Survey in support to support this initial activity. The yearly survey is completely optional and although staff are encouraged to complete it is not a mandatory requirement. It allows us to monitor how well we are performing in ensuring that we are an inclusive, equal and diverse workplace. More importantly, it gives us a further platform for progress and accountability. It is also an opportunity to step back and celebrate the work we’ve done as an organisation to create an environment where people are encouraged to be themselves and to speak up about the issues that matter to them. Championing inclusion and diversity, and role modelling the right behaviours must happen at all levels and corners of our organisation. This is vital if we are to really create an organisation where the principles of equality, fairness and inclusivity are woven into our DNA – whether that’s how we recruit, how we communicate or anything else. There is a particular responsibility on the leadership tiers within our service towers to lead the way in this work. This makes it important that our management team commit to investing their time into understanding what needs to be done and take personal responsibility for making sure it happens when areas of adjustment or improvement are identified.


We have a full staff health and wellbeing package that ensures our employees physical and mental health is catered for and this also includes full death in service and medical coverage.


£250 to £825 a unit a day
Discount for educational organisations
Free trial available
Description of free trial
Initial Consultation free of charge

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.