Sundown Solutions Ltd

O365 & Azure Migration Consultancy

Proven, repeatable and reference-able expertise delivering M365/Azure across large scale complex environments, providing consultancy and outcome based delivery for all elements of M365 / Azure, in particular Architecture best practice, Change / UA, Engineering, Assessment & Remediation, Technical Delivery and 24x7 Technical Escalation Support.

Features

• SME's Office 365 / Azure / Modern Workplace / SQL
• O365 / Azure automation & Orchestration Design & Delivery Framework
• Our MCM MCSA staff are former Microsoft escalation engineer employees
• Security Auditing and Governance Planning & Execution
• Custom scripted Development - Migration Tooling/Processes, Apps, Solutions
• IDAM / Federation Design & Delivery Framework
• All work is compliant with WCAG 2.0 AA standard
• M365/Azure MCT Training & Adoption Change process
• All Staff resident and security vetted in the UK
• M365 / Azure 24x7 Technical Service Desk Support

Benefits

• Microsoft Certified Masters and MVPs responsible for delivering each project
• Mitigate associated risk aligned to high complex M365
• Cyber Essentials Certified delivery organisaton
• DSP Toolkit Compliant, delivering peace of mind across security landscape
• ISO27001 Technical Service Desk 24x7x365
• Adkar practitioners delivering robust change programme including UA
• ICO Registered
• References available across multiple Public verticals, NHS, Bluelight, local/central Govt.,
• Large Enterprise experience - 100k seats +++

£250 to £825 a unit a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

216277518614804

Contact

Tony Boyle
07973747850
tony@sundownsolutions.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: Support for all devices connected to the internet
• System requirements: Internet Connected device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to all queries in real time - with a 24/7 call back facility with a 15 minutes SLA outside of core UK working hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Tested with JAWS screen readers
• Onsite support: Yes, at extra cost
• Support levels: We provide all online and email support for our Extranets to providers and local authorities free of charge.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: He provide a full on-boarding guide and process that walks the customer through the entire process.; ; We also work with the customer in real time during the on-boarding.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Data can be extracted by CSV file and the whole DB can be given to the customer on request if required
• End-of-contract process: The transfer of data via CSV or DB is included in the cost - the customer just needs to choose the format they wish to receive their information in.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile app is tailored to device screen size to allow for better viewing
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Full online webchat
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Tested with JAWS
• API: Yes
• What users can and can't do using the API: The API can be used for integration by the customer to retrieve occupancy information for other systems and partners - this allows customers to use real time data for analytic and system integration purposes.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: A full customisation phase is included in the price so customers can determine which fields and terminology is required for their areas as well as any custom fields that are required for that particular area

Scaling

• Independence of resources: We provide a true multitenant environment with full data and resource partitioning

Analytics

• Service usage metrics: Yes
• Metrics types: We provide usage metrics and reporting. We also have a proprietary product that the customer can use to view traffic to their tenant
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: We utilise full drive and blade encryption as standard (Bit locker) and SQL DTE Encryption for all DBs. We also use our own patented GB Patented Encryption (Sundown Encryption GB2522096); ; We are Cyber Essentials Certified and Pen Test monthly
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Customers can export their data using Excel, APIs, RESTful interfaces and also request a physical copy via USB (encrypted) disk
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • SQL DB
  • RESTful API
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • RESTful API support
  • Direct SQL Attach

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our SLA is 24/7 365 with the following criteria:; ; Severity 1 – Response within 4 hours; Used for important cases, that require an immediate fix. The definition of a sev 1 can be termed as:; “All users, cannot get to, access or use some of their data”; ; Severity 2 – Response within 8 hours; Used for standard issues that require investigation; “Some users, cannot get to, access or use some of their data”; ; Severity 3 – Response within 3 days; “Usually a request for information, training, or infrastructure work”
• Approach to resilience: We have two separate UK locations - Altham and Cornwall secured by site to site link with AoG in place and dedicated connections.; ; More data is available upon request
• Outage reporting: We utilise our public dashboard, social media presence and email alerts including resolution reports

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: We also encrypt user logon data utilising our own GB Encryption Patent (Sundown Encryption GB2522096)
• Access restrictions in management interfaces and support channels: Separate management accounts for vetted and cleared staff only - more info available upon request
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TUV
• ISO/IEC 27001 accreditation date: July 2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO9001
  • ISO27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: DSP Toolkit Compliant (National Data Guardian Standards)
• Information security policies and processes: We have policies for Information and Security governance, Business Continuity Plans, Cultural Awareness, Risk Management as well as Personal and Physical security.; ; These are enforced and checked using the relevant technological devices where possible (Checkpoint firewall logs, server logs, pen testing, IR Sensors, CCTV, anti tamper devices, flood sensors, motion trackers) and all instances are reported to the responsible member for that area - in the main reporting directly to line managers and then CTO - and ultimately to the Managing director.; ; Specifically with regards to information security we ensure that all logs are automatically scanned against defined patterns stated in our IS policy.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use a development operations model and standard CAB meetings for code drops and artefact alterations which must first go before the CAB board and be agreed by the CTO - all versions and artefacts are tracked through SharePoint versioning and audit controls within TFS and Visual Studio online:; ; Code —Code development and review, version control tools, code merging;; Build —Continuous integration tools, build status;; Test —Test and results determine performance;; Package —Artefact repository, application pre-deployment staging;; Release —Change management, release approvals, release automation;; Configure —Infrastructure configuration and management, Infrastructure as Code tools;; Monitor — Applications performance monitoring, end–user experience.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As we are an internet facing service we treat all patches as ZERO day and implement immediately - we often have to deal with regressions in those patches because of this, but can not afford for immediate patches to exploits to not be applied.; ; Our Cyber Essentials certification as a base line for Penetration testing Plus Sunblast IPS logs. Internal Nessus scan monthly on all products and services as well as Nessus OWASP scans against all sites.; ; We are BCS Members,MS Gold Partners as well members of EC council. Registered with/receive all their alerts from NHS CareCERT
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We utilise scanning on the wire via checkpoint appliances, scanning on interaction with our web services and scanning on access for all content. We have an enterprise IPS license with Checkpoint, MalwareBytes, and Symantec Endpoint Protection Manager for our servers & devices.; ; Alerts or incidents raised go through our 24/7365 service desk covered by SLA:; ; Severity1 – Response within 4 hours - Used for important cases, that require an immediate fix.; Severity2 – Response within 8 hours - Used for standard issues that require investigation; Severity3 – Response within 3 days - Usually information, training, or infrastructure work
• Incident management type: Supplier-defined controls
• Incident management approach: All "anomalies" are reported to our 24/7 365 service desk - usually via email if picked up on scan. ; ; We have a tiered SLA approach to these rules and react accordingly. ; ; Users can call the same mechanism using the help desk number to report incidents. ; ; Incident reports are provided no later than 10 working days after the incident - these are delivered via email.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We use consolidated data centres resident in the UK that utilise energy from all sustainable sources.
• Covid-19 recovery:

  Covid-19 recovery

  We are very fortunate that our business is digital and as such (with government assistance) we have managed to scale significantly during the pandemic (winning the 2021 Red Rose award for Lancashire scale up business of the year) whilst ensuring that all of our staff work remotely in the safety of their own homes. We support our customers in the implementation of modern working practices within their organisations which support secure, dispersed and mobile working when and if required.
• Tackling economic inequality:

  Tackling economic inequality

  We are a 100% UK Sovereign company including our entire supply chain and utilise a salary and compensation package that greatly exceeds the current living wage. We engage actively within our local communities and provide expertise, resources and funding to local grassroots causes including currently sponsoring 37 grass roots teams. We have developed proven pathways for entry to the IT industry, with apprenticeships, placements, internships alongside experienced roles all supported by our inhouse Sundown Academy. Education of the industry and opportunities available to school leavers is vital to us all here at Sundown Solutions. We align all our vacancies with our strategy to educate and develop young talent with regular engagement in local schools and colleges.
• Equal opportunity:

  Equal opportunity

  When an employee is onboarded they complete our standard Equality, Diversity and Inclusion questionnaire which is then reviewed by their line manager and HR representation. We also conduct an annual Equality, Diversity and Inclusion Survey in support to support this initial activity. The yearly survey is completely optional and although staff are encouraged to complete it is not a mandatory requirement. It allows us to monitor how well we are performing in ensuring that we are an inclusive, equal and diverse workplace. More importantly, it gives us a further platform for progress and accountability. It is also an opportunity to step back and celebrate the work we’ve done as an organisation to create an environment where people are encouraged to be themselves and to speak up about the issues that matter to them. Championing inclusion and diversity, and role modelling the right behaviours must happen at all levels and corners of our organisation. This is vital if we are to really create an organisation where the principles of equality, fairness and inclusivity are woven into our DNA – whether that’s how we recruit, how we communicate or anything else. There is a particular responsibility on the leadership tiers within our service towers to lead the way in this work. This makes it important that our management team commit to investing their time into understanding what needs to be done and take personal responsibility for making sure it happens when areas of adjustment or improvement are identified.
• Wellbeing:

  Wellbeing

  We have a full staff health and wellbeing package that ensures our employees physical and mental health is catered for and this also includes full death in service and medical coverage.

Pricing

• Price: £250 to £825 a unit a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Initial Consultation free of charge

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.