SkillSet Limited

Off-the-shelf eLearning courses

Our diverse range of off the shelf eLearning courses includes customisable and engaging learning content to address your online learning needs. Training topics include health and safety, business skills, and compliance eLearning. Our off-the-shelf courses are available with a range of hosting options, (including self-hosted), frequent updates, and rapid delivery.

Features

• Regular legislation updates to the off the shelf eLearning courses.
• Full training support with an accessible online help desk.
• eLearning content created in collaboration with industry experts.
• Access off the shelf eLearning from multiple devices.
• SCORM compliance for seamless LMS integration.
• Editable eLearning courses for tailored training experiences.
• Track learner progress either with your LMS or SkillSet's LMS.
• Learning content reviewed and updated annually for relevance.
• Easily translatable into other languages for global reach.
• Engaging eLearning content including videos, animations, interactions and assessments.

Benefits

• Diverse off-the-shelf eLearning course catalogue.
• Solve learning challenges with quick, easy implementation.
• Comprehensive solution for learning compliance and soft skills development.
• Engaging learning content with interactive elements and knowledge checks.
• Customise the eLearning to match your brand image and style.
• Excellent customer satisfaction with 100% recommendation rate.
• Create bespoke content to complement existing off-the-shelf courses.
• Flexible LMS hosting options for your off-the-shelf eLearning.
• Effortlessly tailor and distribute off the shelf learning materials.
• Release new content and eLearning updates according to your schedule.

£4.39 a user a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.deed@skillset.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

216596542800553

Contact

Paul Deed
01252810061
paul.deed@skillset.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Content must be hosted in a platform such as a learning management system (LMS), if completion tracking is required. This can either be supplied as part of the contract or you can use your own LMS.
• System requirements:
  • Current web/mobile browser
  • Internet Connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support Response Times. Priority 0/1 issues: we provide a response within 1 hour during business hours (8:30am-5:30pm, UK time excluding bank holidays), with restoration and resolution targets depending on priority. Priority 2/3 issues: response within 2 working days during business hours (8.30am-5:30pm, Mon-Fri excluding bank holidays). Resolution timeframes are linked to our quarterly maintenance releases. Weekend support is available but may incur additional costs. 24/7 support is available at an additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Web chat needs to be tested in the context in which it is deployed and we test with each individual client.
• Onsite support: Yes, at extra cost
• Support levels: Standard Support: available during UK office hours (08:30-17:30). Contact us via email, telephone, or our Freshdesk ticketing system. Extended Support: we offer customisable extended hours, including 24/7/365 telephone access and on-site support upon request. Extended Support costs: dependent on your specific needs and expected usage.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: SkillSet will provide review links for customers to review and request amendments and additions. Once updated, if clients are using their own LMS, we will provide SCORM files for upload. We will upload all courses and user details into a SkillSet-provided LMS. We prioritise a smooth user experience for both administrators and end-users. We provide training options including webinars, in-depth guides, and videos for administrators and managers. Moodle’s intuitive design makes it accessible to end-users without requiring formal training. Additionally, we provide user tours directly within Moodle. These tours offer step-by-step guidance through the system's key features or specific pages, aiding new users and aligning with your business processes. Users can access these tours at any time. SkillSet ensures seamless onboarding for your team, empowering them to use Moodle effectively from the start.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Clients using SkillSet's LMS can easily extract their data at any time (including the end of contract) using Moodle's built-in tools. This process can be automated or adjusted for manual intervention based on your preferences. Depending on your Moodle setup, users may also be able to directly download certificates and reports relevant. If applicable, at the end of the contract (or upon request), we'll provide you with a full backup of your Moodle site. This comprehensive backup includes all configuration, user data, and learning content, allowing you to replicate your Moodle site elsewhere or use it for historical reference. We can also provide reports containing specific data, including users, completions, course lists etc. Clients using their own LMS will, of course, have complete control of data at all times.
• End-of-contract process: Clients using a SkillSet LMS will be provided with all their data (including users, usage and course completions). When the account is closed data will be securely removed from our servers.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None, the software is optimised for use on mobile or desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Moodle is a comprehensive learning management system designed to support online, in-person, and blended learning experiences. Its user-friendly interface makes it easy for educators to build engaging courses and for learners to navigate their learning journey. Extensive documentation and constant improvements ensure Moodle remains intuitive for everyone. Its flexible design allows for custom plugins and integrations, enabling you to create a learning experience tailored to your specific needs. Our eLearning content, created in Articulate Rise, offers intuitive navigation with built-in menus, progress bars, and clearly defined topics, enhancing the overall learning experience.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Both SkillSet's off-the-shelf eLearning content and Moodle platform are WCAG 2.1 Level AA compliant. Moodle's mobile app and browser application have been audited by Moodle HQ and achieved WCAG 2.1 Level AA accreditation. We use Articulate Rise as our primary eLearning development tool. Articulate places a strong emphasis on accessibility features, including screen reader compatibility, keyboard navigation support, and adherence to WCAG guidelines. All of our courses undergo thorough testing, ensuring complete functionality using screen readers and keyboard-only navigation. This verifies that users with disabilities can interact with and benefit from our content without barriers.
• API: Yes
• What users can and can't do using the API: Our courses are SCORM-compliant and so can be launched from any learning management system including our Moodle-based LMS. SkillSet uses a REST API plugin to enable seamless and secure data exchange between your systems and Moodle, enhancing efficiency and automation. Any API integrations will be priced separately.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our off-the-shelf courses offer significant customisation options. You can personalise the courses with your organisation's branding (logo, colours, fonts), add industry or company-specific scenarios, and integrate your own materials and links. We provide user-friendly tools for reviewing and requesting changes, ensuring full version control. These customisation features are accessible to authorised staff within your organisation. Site administrators of dedicated SkillSet learning management systems have full control over its appearance, allowing them to customise colours, fonts, and imagery to match your organisation’s branding. Users can also select colour schemes, including high-contrast options for accessibility. Site administrators can optimise navigation to prioritise core activities, ensuring a seamless user experience with minimal clicks. Teachers and managers can create, edit, and delete courses, activities, and programmes. Learners have the flexibility to personalise their dashboards with widgets and adjust their notification preferences.

Scaling

• Independence of resources: AWS Cloudwatch monitors the hardware devices for any failure conditions or extended periods of excess load. The support team are notified when thresholds are breached, providing time to increase required resources. We also monitor the availability of all public web front-ends with, again, immediate notifications to our support team.

Analytics

• Service usage metrics: Yes
• Metrics types: Reports are available to show a range of usage metrics covering logins, user activity, time spent on the site etc. Reporting is entirely customisable and we work with clients to provide the information that they deem necessary.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There are two main ways to export your data from a SkillSet-hosted Moodle site. 1) End-users can easily request a copy of all their personal data directly from their Moodle profile. Once approved, they receive a text-format file. 2) For larger-scale data extractions, managers or other designated users can use reports to export user information in CSV format. These can be customised to include all required data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • ODS
  • XLS
  • JSON
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Where a client is using their own LMS, SCORM files are sent securely to them. We use TLS 1.2+ to secure the data contained in SkillSet Moodle systems. All data storage is on encrypted volumes. Access to the hosting environment is restricted to individual, authorised users and requires multi-factor authentication.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We use the AWS Cloud Services due to its resilience and capacity. AWS commits to a monthly uptime of at least 99.95%. We offer varying levels of support, starting with UK business hours. We provide 24 hour support for business critical systems. This allows access to a member of our support staff at all times.
• Approach to resilience: We prioritise swift recovery. Through nightly backups, we can restore your site to a new instance within 2 hours, minimising disruption. This approach balances resilience and cost-effectiveness for most clients. For clients whose LMS is mission-critical, we offer a fully resilient architecture. This includes load balancing, multiple web servers across AWS availability zones, distributed storage, and a resilient database solution, ensuring maximum uptime and seamless operation. This would be designed and costed based on the client’s specification. Across all hosting tiers, we use AWS CloudWatch to monitor key metrics like CPU, storage, and memory. This allows us to detect potential issues early, proactively safeguarding your system's availability.
• Outage reporting: AWS Cloudwatch monitors the hardware devices for any failure conditions or extended periods of excess load. The support team are notified when thresholds are breached. We also monitor the availability of all public web front-ends with immediate notification to our support team. Currently, we do not have automatic notification of outages direct to client contacts via dashboard, or API. Customers would be notified by email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Moodle provides a number of authentication plugins. Integrations include, but are not limited to: OIDC, OAuth2, SAML, LDAP, Shibboleth, and SSO options for third party services such as Microsoft Azure AD, on-premises AD, Facebook, Google, LinkedIn, Joomla CMS and Wordpress CMS.
• Access restrictions in management interfaces and support channels: User authentication methods are flexible, including username/password, MFA, and integration with external identity providers, all tailored to client needs. Moodle's robust, role-based access control framework allows us to restrict configuration screens based on agreed user roles. Access to infrastructure management interfaces is strictly limited to authorised SkillSet personnel via VPN with multifactor authentication. Server command line/SFTP access uses public key authentication. Our information security manager and technical director oversee permissions in accordance with our ISO27001-accredited process.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification
• ISO/IEC 27001 accreditation date: 22/05/2024
• What the ISO/IEC 27001 doesn’t cover: There are no exemptions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our information security policy is provided to all staff and forms part of our ISO27001(2022) compliance. It covers, but is not limited to, any systems or data attached to the company’s computer or telephone networks, any systems supplied by the company, any communications sent to or from the company and any data that is owned by the company held on external systems. The company will ensure that: - information is always available to those who need it and there is no disruption to business. - confidentiality is not breached. - the integrity of information is maintained. - appropriate legal, regulatory and contractual clauses are complied with. - the management team continually improve security.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We hold ISO27001 accreditation and manage configuration and changes through processes controlled by our quality management system. All source code is tracked within Git or Subversion as part of our continuous integration pipeline. Customers initiate changes to learning content through a support ticket to ensure all changes are tracked and suitably authorised.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We proactively assess potential threats through regular vulnerability scanning and penetration testing. We stay informed about security risks via trusted sources like the Moodle community, security bulletins, and our internal threat monitoring. We follow ISO27001 processes for evaluating and deploying critical patches in a timely manner, with bi-monthly reviews ensuring all systems are protected. Results from penetration tests are applied across all our Moodle sites to strengthen security for everyone.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring processes include continuous vulnerability scanning and intrusion detection systems to identify potential compromises early. If a potential compromise is detected, we immediately escalate the issue to our information security manager. Resolution procedures strictly adhere to our ISO27001 approved process. We guarantee a response to all incidents within one working hour.
• Incident management type: Supplier-defined controls
• Incident management approach: We follow an ISO27001-approved process for incident management, ensuring structured and effective responses. Users can conveniently report incidents via email, phone, or a support ticket. We use predefined processes to streamline resolution. We provide customers with detailed incident reports, including response times, and discuss them during service review meetings. Our robust incident management approach is regularly assessed as part of our ISO27001 certification.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  SkillSet and the Latitude 91 group continue to strive to meet demanding environmental, social, and sustainability commitments, aiming to be the best business we can be. As members of the SME Climate Hub (www.smeclimatehub.org), we are committed to achieving net-zero status by 2050 and halving baseline emissions by 2030. Our office practices promote recycling, public transport, and electric car leasing. Sensor-controlled lighting and remote work policies further reduce our environmental impact.

  Equal opportunity

  We champion diversity and inclusion. Our commitment is reflected in our longstanding equal opportunity policies and a workforce where:; 40% of our staff are female; 25% of the board are female; 30% of our staff are from diverse ethnic backgrounds.; 40% are over 50. ; ; Flexible work arrangements cater to diverse needs, including caregivers. Our company leadership extends this commitment to the community, exemplified by our current support for Ukrainian refugees. While not directly part of our G-Cloud service, these values signal our approach to responsible business, aligning with socially conscious clients.

  Wellbeing

  Our company supports remote working and allows flexible working hours to meet employee needs. HR conducts weekly check-in calls with staff. Directors actively cultivate open channels of communication to foster transparency, trust, and collaboration, nurturing a positive and productive work culture. Our annual anonymous staff satisfaction surveys consistently reflect high levels of employee contentment and commitment.

Pricing

• Price: £4.39 a user a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.deed@skillset.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.