POLARISOFT THE ANYWHERE COMPANY LIMITED

The Anywhere Platform featuring KPIAnywhere

The Anywhere Company (TAC) provides a beautifully uncomplicated SaaS business management platform with modules for corporate performance management, project and portfolio management, governance, risk and compliance and product development. Our innovative approach improves decision-making and ensures that activities align to overall management strategy with the least risk and maximum benefit.

Features

• Automated infographic reporting, metric creation, scorecard and executive dashboards
• Easy to use and navigate with role-based landing pages
• Easy integration capability with other IT Systems using APIs.
• Powerful planning and analysis capabilities for creation of roadmaps
• Maturity management to align roadmap with organisational readiness
• Embedded flexible, tailored and configurable planning and performance management framework
• Historic KPI performance reporting
• Specify tangible business outcomes to keep focused on strategic goals
• Measure portfolio progress towards strategic goals via creation of KPIs
• Identify which portfolio items offer best ROI for your strategy

Benefits

• Flexible and cost effective pricing model
• Workflow based system provides full audit trail
• Improve customer service via consistent performance monitoring
• Easily identify areas where performance is not meeting targets
• Monitor performance trends for better forward planning
• Provides greater transparency and accountability
• Enables visualisation of organisational performance at all levels
• Embeds a performance culture of continuous improvement in your organisation
• Easy to use interface facilitates high adoption and greater efficiency
• Achieve greater organisational maturity

£8.00 to £55.00 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sgemmell@theanywherecompany.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

217001647514677

Contact

Scott Gemmell
+44 (0) 7825 909 660
sgemmell@theanywherecompany.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Browser: Microsoft Edge, Chrome, Firefox or Safari

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Hosting and Hosting Support will be provided 24/7; other services will be delivered between 9am-5pm (GMT).; ; First-contact response times based on your chosen severity level for each case. We're committed to providing a response within the timeframes shown below:; ; Critical : (Application is unavailable or unresponsive) 30 Minutes; ; Urgent: (Application is available, but normal business usage is unachievable) 1 Hour; ; High: (Impacts normal business usage; work around exists) 4 Hours; ; Normal: (Not working as expected but has only minor impact on normal business usage) 12 Hours; ; Low: (Not working as expected but has no impact on current usage) 24 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: All systems have been tested with current client base who include assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: The Anywhere Company (TAC) provides standard support and maintenance of all solutions on the Anywhere platform such as KPIAnywhere, and is included as part of the annual SaaS subscription. This includes provision of a technical account manager. ; ; In addition, TAC offers a series of optional value-added managed services. These comprise:; ; Business Support:; Built in facility for end users to raise usage specific questions via chat, email and support tickets.; 'How to' support for end users to improve maturity and data quality.; ; User & Data Administration:; TAC team provides support for the management of new, change and leaving users of the Anywhere system. Maintain and administer your master data e.g. roles, resource pools, cost categories.; ; Changes & Enhancements Programme:; Keeping your system in line with evolving business needs.; ; Industry standard change process, managed and implemented on a monthly and/or quarterly basis by Senior Consultants. Each monthly/quarterly release based on capacity of delivery. We work with our customers in order to prioritise the requirements per release. ; ; PMO Compliance:; Chasing Data – Our team will chase project status reports and timesheets to ensure you have the highest quality and accurate project, programme, portfolio and financial data.; ; Annual cost is based on user volume.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As part of the implementation process and cost TAC provides 1 week of post go-live support which can be delivered remotely or in some circumstances on-site. In addition, TAC provides 'Super-User' training as part of the on-boarding process for up to 5 users at no extra charge. For an additional charge TAC can offer end user training either on-site or remotely based on different user roles. As part of the implementation costs TAC provides a series of standard online user guides. Should the customer wish to create their own user guides reflecting their own internal processes, TAC can customise these for an additional charge.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: TAC provides the customer with a database export at contract end.
• End-of-contract process: There are no off-boarding costs to take in to account. TAC provides the customer with all data required or destroys any data not required on contract termination and in close consultation with the customer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Polarisoft provides its customers with a customer portal which allows them to seek assistance, raise tickets and access useful information.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: As part of our annual service review Polarisoft undertakes testing of the customer portal to ensure it complies with accessibility standards.
• API: Yes
• What users can and can't do using the API: The Anywhere platform supports integration with third party software. Many standard integrations exist; additional integrations can be scoped and implemented on a project by project basis.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Look and feel, user interface, configuration of entities and workflows and reporting.

Scaling

• Independence of resources: Every customer is set up in their own separate Virtual Private Cloud (VPC) that may contain one or more Anywhere Platform solution servers. Each customer has at least 2 dedicated application servers to provide resilience in case of failure. These scale up dynamically according to demand.

Analytics

• Service usage metrics: Yes
• Metrics types: TAC provides a monthly performance report to the customer outlining: ; ; Performance against Service Level Agreements; Average Page Load Speed; Number of active users versus contracted users; Any tickets raised, open and those dealt with and closed; Scheduled Releases
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Export is possible to a variety of formats:; - PDF; - Powerpoint; - Excel; - CSV
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • Powerpoint
  • CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.9% service uptime
• Approach to resilience: At a basic level, resilience in the Anywhere platform service is maintained by separating the database tier and application server tier into separate Availability Zones which are themselves isolated from each other. The benefit of this approach is that should one Availability Zone become unavailable then failover involves rebuilding that component (database or application server) in another zone which will allow us to resume normal service quicker than having to rebuild the entire architecture. Rebuild of the component involves re-launch of the component from a virtual image and then restoration of data from the most recent back-up.; ; The reliability of the AWS infrastructure is sufficient for most customers to adopt the standard resilience approach described above. Further resilience is available at both Application Server and Database tiers if required. Application Servers can be clustered so that should one node in the cluster become unavailable, users are still able to access the application through another node. At the database level there are options to replicate data to a mirrored standby database. In the event of the primary database becoming unavailable, the standby database can be made the primary so that service can continue uninterrupted.
• Outage reporting: Our solution is constantly monitored and the customer receives email alerts and phone call in the event of an outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces and support channels require username/password
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau (UKAS Management Systems)
• ISO/IEC 27001 accreditation date: 15/07/2021
• What the ISO/IEC 27001 doesn’t cover: There are no exceptions stipulated on our ISO27001 certification
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 06/11/2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: None
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow an internally developed set of policies and processes. Information Security as a whole is owned by the Chief Technology Officer (CTO). Some key points relating to our policies and processes:; 1) We benchmark our processes against those provided by the Center for Internet Security (CIS); 2) Policies and processes are documented in the employee handbook provided to all employees; 3) We subscribe to ISO newsletters and provide relevant updates to employees.; 4) Deployment of changes to the Anywhere service are managed using a digitized workflow which incorporates management approval steps.; 5) 3rd party tools are used to perform periodic vulnerability scans against an updated database of threats. Any weaknesses are then documented and managed through our change management process.; 6) A digitized process is in place for managing the process of employees leaving the organisation; 7) Both TAC and our supplier (Amazon Web Services) is certified to ISO 27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any changes to the Anywhere platform solutions, whether they be configuration changes or architectural changes, will follow a Systems Development Lifecycle. We use a standard waterfall approach involving: Analysis, Design, Build, QA and Deploy. Built into this lifecycle are 2 key review stages carried out by our Architecture Review Board:; • Architectural Review during design stage; • Security and code review during the QA stage.; ; Changes are to Production environments are deployed using the Anywhere Deployment Management solution which provides a full audit trail of changes made and enforces stage gate approvals via a digitized workflow
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: TAC conducts vulnerability scans against the base build of every product release. Scans are also carried out in response to specific scenarios such as the notification of a new threat or a security incident.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Operational monitoring of the solution is provided by TAC. TAC use 2 sets of monitoring capability to alert us to any issues in the service:; 1. Infrastructure issues are monitored using Amazon Cloudwatch; 2. End-user availability of the service is monitored using tools independent from AWS
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The Anywhere service is backed by a digitised Incident Management process to ensure correct classification and timely resolution of any incidents. The incident management process is integrated with service monitoring tools so that the process is initiated as soon as an incident is detected.; ; Security incidents are tracked as a distinct classification for reporting purposes as well as for driving an appropriate incident response.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The Anywhere Company maintains an Environment Management System aligned to industry standards. We are committed to minimising the environmental impact of its operations through the adoption of sustainable practices and continual improvement in environmental performance. ; ; The Senior Management Team fully support the environment management system and require all our staff, whether permanent or temporary, partner organisations, suppliers and contractors to do the same.; ; The Anywhere Company’s objectives for environment management are as follows: ; • Be conscious of the environment beyond our immediate operations and to take steps to prevent pollution and to minimise environmental harm and nuisance.; • Be proactive in minimising our production of waste and reusing or recycling materials. ; • Develop sustainable supply chains by using suppliers wherever appropriate that have environmental standards compatible with our own. ; • Work in partnership with external stakeholders to develop our corporate social responsibility. ; • Minimising the environmental impact of business travel.; • Reducing the consumption of resources such as paper and plastic by keeping records and information digitally where possible. ; • Continually reassessing changing technology, business requirements and best environmental practices.; • Ensuring all employees are kept informed of their environment management responsibilities throughout the period of their employment ; • embed a culture of measurement and continuous improvement; • implement environmental controls that are pragmatic, effective and measurable.; ; TAC is committed to becoming Carbon Net Zero well ahead of the 2050 target date set by the government. This includes:; ; 1) Ensuring all our suppliers are carbon net zero, including energy providers to our premises.; 2) Reduction in staff travel, in particular flights in favour of remote conferencing.

  Equal opportunity

  TAC acknowledges its obligations towards its employees, stakeholders and the communities in which we work and operate. Our company wishes to carry out work and to do business in an ethical fashion. ; We recognise that our business and livelihood is dependent upon our customers. Every employee is responsible for ensuring that customer contact is professional and appropriate. ; All staff members share a responsibility for ensuring that the relationship we have with any of our clients, colleagues, shareholders, contracts or associates are conducted with high standards of honesty, integrity, openness and professionalism. We apply the same standards to the communities in which we live and work. ; • We will always operate in a way that safeguards against unfair business practices. ; • We believe that a responsible approach to developing relationships between companies and the communities they serve, global or local, is a vital part of delivering business success. ; • When carrying out our business, in consultation with our clients, we will determine the environmental, social and economic issues. ; We provide equal opportunities to all existing and prospective employees recognising that our reputation is dependent on the quality, effectiveness, and skill base of our employees. We are committed to the fair and equitable treatment of all our employees, customers, contractors, sub-contractors, suppliers, members of the public and other parties engaged with the Company’s business, and specifically to prohibit discrimination on the grounds of race, religion, sexual orientation, nationality, or ethnic origin. ; Opportunities are available to disabled persons in accordance with their abilities and aptitudes on equal terms with other employees. ; We aim to eliminate discrimination on any grounds and promote equality of opportunity in the supply chain. ; We will ensure that our customers and vendors are able to work together in confidence and be treated with respect by each party.

  Wellbeing

  At The Anywhere Company we believe that doing good business also means doing good for the community. Our ethos aligns with the CCS’s as evidenced in our business policies, the diversity of our staff, and the makeup of our management team. When we opened our doors in 2006, we set out to create an organisation to foster the development of each and every one in our employee-owned business through mentorship programmes, on-the-job training and educational opportunities. Over the years employees at all levels in our organisation have ranged from a diverse group of cultural and economic backgrounds and countries. ; By implementing The Anywhere Platform many opportunities will be enabled for the public sector community. One of the core pillars of the platform is maturity management. This focuses on helping organisations grow in their business maturity through the up-skilling of individuals. Another of the pillars is collaboration; removing barriers to success by improving the engagement and communication of your teams, regardless of their experience level. Additionally, by training on the platform and related fundamental subject matter, the public sector community will improve their vocational skills and knowledge, making a distinct impact on their long-term careers.; The Anywhere Company is a small progressive company, but we take our corporate social responsibility seriously. On that basis we align ourselves with charities that are making efforts to reduce social inequality across the four nations of the UK. The Anywhere company has been working with Buttle UK as our principle charitable cause which we support on an ongoing basis as part of our community engagement strategy. Buttle helps thousands of children and young people from disadvantaged backgrounds across the UK providing grants for living costs and temporary accommodation. Links to Buttle’s activities can be viewed here. ; https://buttleuk.org/

Pricing

• Price: £8.00 to £55.00 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The Anywhere Company undertakes a guided trial with the customer for assessment purposes. This involves a consultant-led series of hands-on sessions which are typically role-based and enable the customer to undertake a comprehensive live evaluation of the solution as it is supposed to be used. Live support is provided.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sgemmell@theanywherecompany.com. Tell them what format you need. It will help if you say what assistive technology you use.