TXP TECHNOLOGY LIMITED
User Research
User Research offering is to engage with users on very early stage of product strategy to map needs and problems to be solved. Recognise service users and define proto-personae to define user research strategy and users’ sampling to conduct continuous user research through qualitative and quantitative research and usability engineering.
Features
- Specialisms in qualitative and quantitative research
- User research and analysis based on demographical data
- Understanding of who the service users are
- Understanding of proto-personae
- Validation of proto-personae and design of personae
- Recommendations for the Service Design and Product Strategy
- Product strategy enhanced by ongoing usability testing and iterative improvement
- Experience of working within the GDS Service Standard
Benefits
- Vast understanding of who the organisation services users are
- Recognition of the service users’ problems and needs
- Early definition of Personae(proto-personae), robust research strategy and sampling size
- Flexibility of research to be aligned to current delivery stage
- Evidence based agile delivery with continuous input from user research
- Early recognition of users with accessibility needs
- Early recognition of users with assisted digital needs
- Research done within GDS Service Standard
- Reporting aligned to the GDS Service Assessment
- Promotes a culture of inclusivity and recognition of user needs
Government Digital and Data Roles
Business architect
| £1,050.00 |
£850.00 |
| £1,200.00 |
£1,000.00 |
Data architect
| £1,628.00 |
|
| £1,628.00 |
|
| £1,628.00 |
|
Enterprise architect
| £1,628.00 |
|
Network architect
| £1,370.00 |
|
Security architect
| £1,370.00 |
|
| £1,370.00 |
|
| £1,628.00 |
|
Solution architect
| £1,370.00 |
|
| £1,628.00 |
|
Technical architect
| £1,370.00 |
|
| £1,370.00 |
|
| £1,370.00 |
|
| £1,370.00 |
|
| £1,628.00 |
|
Chief data officer
| £2,310.00 |
|
Chief information security officer
| £2,310.00 |
|
Chief technology officer
| £2,310.00 |
|
Cyber security audit and assurance
| £1,370.00 |
|
| £1,628.00 |
|
Analytics engineer
| £1,480.00 |
|
Data engineer
| £1,250.00 |
|
| £1,450.00 |
|
| £1,500.00 |
|
Data governance manager
| £1,155.00 |
|
| £1,320.00 |
|
Business analyst
| £963.00 |
£693.00 |
| £1,117.00 |
|
| £1,205.00 |
|
| £1,227.00 |
|
Delivery manager
| £627.00 |
|
| £1,100.00 |
|
| £1,287.00 |
|
| £1,287.00 |
|
Product manager
| £627.00 |
|
| £924.00 |
|
| £1,045.00 |
|
| £1,166.00 |
|
| £1,370.00 |
|
Programme delivery manager
| £1,166.00 |
|
Quality assurance testing (QAT) analyst
| £748.00 |
£600.00 |
| £897.00 |
£704.00 |
| £1,056.00 |
|
Test engineer
| £627.00 |
|
| £748.00 |
£600.00 |
| £897.00 |
£704.00 |
| £1,056.00 |
|
Test manager
| £1,056.00 |
|
| £1,370.00 |
|
Development operations (DevOps) engineer
| £462.00 |
|
| £594.00 |
|
| £836.00 |
£671.00 |
| £1,100.00 |
£787.00 |
| £1,500.00 |
|
| £1,166.00 |
|
| £1,500.00 |
|
| £1,166.00 |
|
| £1,500.00 |
|
Frontend developer
| £836.00 |
|
| £1,100.00 |
|
| £1,166.00 |
|
| £1,500.00 |
|
Software developer
| £462.00 |
|
| £594.00 |
|
| £836.00 |
|
| £1,100.00 |
|
| £1,500.00 |
|
| £1,166.00 |
|
| £1,500.00 |
|
| £1,166.00 |
|
| £1,500.00 |
|
Content designer
| £1,045.00 |
|
Interaction designer
| £924.00 |
|
Service designer
| £1,276.00 |
|
User researcher
| £1,155.00 |
|
Standards and certifications
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ISO/IEC 27001 certification
-
Yes
-
ISO/IEC 27001 accredited by
-
LRQA
-
ISO/IEC 27001 accreditation date
-
Monday 8 September 2025
-
What the ISO/IEC 27001 doesn’t cover
-
Not applicable.
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
ISO 9001 certification accredited by
-
LRQA
-
ISO 9001 accreditation date
-
Monday 8 September 2025
-
What the ISO 9001 doesn’t cover
-
Not applibale.
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
No
-
Cyber Essentials Alternative
-
None of the criteria
-
Cyber essentials plus
-
Yes
-
Cyber Essentials Plus Certificate Number
-
Ebd7792a-51a0-4478-ab24-17c96ebfaaa8
-
Other security certifications
-
No
Social value
-
Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
-
Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
-
Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
-
Mission: Make Britain a clean energy superpower
-
To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
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Mission: Break down barriers to opportunity
-
By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
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Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
-
Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
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Understanding of the issues affecting the development of new skills by target cohort
-
Understanding of issues relating to entering the contract workforce
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Mission: Build an NHS fit for the future
-
That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
-
Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
Service documents
Request an accessible format
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email the supplier at
bids@txp.co.uk.
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