SAP SuccessFactors HCM Suite
TalenTeam is the highest rated SAP SuccessFactors partner globally with a 100% focus on their market leading cloud based HCM solution. TalenTeam are a Gold level Value Added Reseller with SAP recognised expertise across the suite offering the full spectrum of products and related services.
Features
- Covers all HR processes from hire to retire
- Actionable intelligence thru real time reporting
- Mobile ready
- Automated processes
- Aritifical Intelligence
- Compliance to GDPR and UK legislation
- Talent areas: Recruiting, Onboarding, Performance, Learning, Succession, Compensation
Benefits
- Significantly improve the employee experience
- Automation and machine learning to reduce administration
- Increased employee satisfaction and engagement
- Higher employee retention
- Drive better business results
- Integrated Talent Management
- Secure SaaS/cloud solution
Pricing
£51 to £143 a person a year
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
2 1 7 2 2 8 1 8 9 4 9 5 8 4 6
Contact
TalenTeam Limited
Rob Salmon
Telephone: 07899920810
Email: rsalmon@talenteam.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- N/A
- System requirements
-
- Desktop Browser, IE 11, Edge, Firefox, Chrome, Safari
- Mobile Browser
- Network bandwidth Recommended connection speed 300 - 400 kbit/s
- Screen resolution XGA 1024x768 (high color) or higher
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Technical support is available 24/7/365 for Mission critical P1 & P2 issues.
For P3 & P4 issues support is avialable Monday to Friday 8 am to 6 pm (Local Time Zone), excluding local holidays .
P1 Response: within 1 hour
P2 Response: within 4 hours
P3 Response: within 1 business day
P4 Response: within 2 business days - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Technical Support is provided by SAP and included in the annual subscription cost of the software which is resold by TalenTeam.
TalenTeam also offer an optional and enhanced support package at additional cost. With TalenTeam support a dedicated support account manager is assigned and typical use cases are small config changes, how to questions, new release overviews etc. Hours are purchased upfront and can be used as needed. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
SAP Training guides and support is made available through the SAP SuccessFactors user community.
TalenTeam provide specialist, onsite training for administrators with user documentation. We also have our own customer community to encourage networking and sharing of best practices. - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Data can be extracted using the data export option via csv
- End-of-contract process
- At the end of the contract unless otherwise notified by the customer within the cancellation period the contract will auto renew on an annual basis. There are no additional costs.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Currently SAP have more than 2,000 customers taking advantage of our mobile apps all over the world. In a multi-device, multi-screen world we think about mobile not just as a way to expand access to your most critical HR systems but also as an opportunity to enable people to work differently. We are so confident about the transformative power mobile HR can have in your organization that we want to make it really easy for customers like you to try, experiment, and see it for yourself.
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- Yes
- What users can and can't do using the API
- https://api.sap.com/
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- SuccessFactors is a SaaS offering that allows a lot of flexibility through configuration of the service. New objects can also be added as well as User Interface in order to build new business processes. (this is done via the extension center that allows to build Objects, rules, workflow and UI without coding). Extension through coding (not change of the Software but extension) via the SAP Cloud Platform which is an Platform as a Service completely integrated with SAP SuccessFactors
Scaling
- Independence of resources
- SAP SuccessFactors was designed and developed, from the outset, to be a highly scalable application. SuccessFactors also uses the concept of “PODS,” from a hardware perspective. A POD is a fault tolerant cluster of application & DB servers designed, as a scalable unit, to provide core processing and data storage services for fixed increment of customers.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Dashboards and reports are available within the customer community tools that details service up time and planned outages
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- SAP SuccessFactors
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Other
- Other data at rest protection approach
- AES 256 bits encryption
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Reporting and Integration tools are available within the solution to allow admin users to export data down to field level or create data files that can be used for integration purposes
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- XML
- Excel
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- XML
- Excel
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
99.5% System Availability percentage during each Month
for productive versions
Credit 2% of Monthly Subscription Fees for each 1% below SLA,
not to exceed 100% of Monthly Subscription Fees - Approach to resilience
- This information is available upon request
- Outage reporting
- Outages are reported using e-mail alerts as well as public dashboard available in the user community
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Via IP Filtering, 2 Factor Authentication. and other information can be provided on request
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- https://www.sap.com/uk/about/trust-center.html
- ISO/IEC 27001 accreditation date
- https://www.sap.com/uk/about/trust-center.html
- What the ISO/IEC 27001 doesn’t cover
- https://www.sap.com/uk/about/trust-center.html
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- https://www.sap.com/uk/about/trust-center/certification-compliance.html
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
This information can be provided upon request
Public information are our Data processing Agreement and Security policies available here: https://www.sap.com/corporate/en/company/security.html
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
All processes and policies are defined following best industry standards.
Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
All processes and policies are defined following best industry standards.
Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
All processes and policies are defined following best industry standards.
Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
All processes and policies are defined following best industry standards.
Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
Equal opportunityEqual opportunity
The HCM Suite, by it nature, identifies and records all of an individuals' attributes (including, but not limited to: skills, competencies, abilities, knowledge, certifications and preferences) and therefore allows employers to asses employees by these attributes regardless of their personal differences.
Pricing
- Price
- £51 to £143 a person a year
- Discount for educational organisations
- No
- Free trial available
- No