NEXUS FUSION LIMITED

Nexus Fusion Droplet NeverTrust™ containers

Nexus Fusion provides Droplet NeverTrust™ containers cloud technology to ensure secure delivery of x86 apps to supported OS on any cloud. With trust in none, all inbound traffic is blocked, safeguarding clients' app layers and achieving top cyber accreditation, even with outdated software.

Features

• Discovery: Understand and analyse the client’s existing landscape
• Roadmap / Design: Collaborate with client to scope requirements/timetable
• Delivery: Maintain communication and transparency based on agreed milestones
• Support: Ensure and provide ongoing support as required
• Consultancy: Provide professional services to support the client’s evolving needs
• Software as a service: including project management; backup; web-based email
• Infrastructure as a service: To manage cloud-based SaaS tools
• Platform as a service: Cloud-based development environment
• Security services: Providing a comprehensive range of cyber-security solutions
• RecyclingTechnology to meet the sustainable needs of our client

Benefits

• True understanding and delivery of our client’s requirements
• Delivery on time/on budget using robust project management methodologies
• Peace of mind and delivery assurance provided by SLA/KPI reporting
• Customer focussed service, providing honesty, transparency and professionalism throughout
• Partner focussed approach to build long term relationships with clients
• Vendor agnostic
• Meeting and exceeding sustainable guidance and regulation

£162.00 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Abdul@nexusfusion.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

217316590271390

Contact

Abdul Begg
07891061901
Abdul@nexusfusion.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None identifiable
• System requirements:
  • Droplets run any application without modification
  • Droplets run on ANY OS, anywhere
  • Droplets support legacy applications and execute faster

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Nexus Fusion directly and indirectly offer a comprehensive range of support services including but not limited to, incident management, technology and solutions support, break fix, telephone support and logistics. Nexus Fusion’s core service desk is manned 8.30 - 18:00 GMT with global business hours (24 x 7) available to clients as required. Nexus Fusion also partners with best in breed support providers to enable a comprehensive support service, 365 days per year. Nexus Fusion provides a single point of commercial interaction to provide robust, financially backed Service Level Agreement (SLA) and Key Performance Indicators (KPI)s
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Language automation is kept non-technical and the chat support is easy to use and navigate.
• Onsite support: Yes, at extra cost
• Support levels: Nexus Fusion and our network partners offer a range of support levels from Level 1 through Level 3. Tier 1 (Level 1 Support): Function: Often the first point of contact for customers experiencing technical issues. Responsibilities: Resolving basic technical problems. Methods: Phone, email, live chat, and other communication channels. Staffing: Frontline support staff. Tier 2 (Level 2 Support): Function: Handles more complex issues escalated from Tier 1. Responsibilities: In-depth troubleshooting, diagnosis, and resolution. Methods: Phone, remote assistance, and collaboration tools. Staffing: Skilled technicians with specialized knowledge. Tier 3 (Level 3 Support): Function: Deals with the most challenging and critical issues. Responsibilities: Investigating root causes, advanced troubleshooting, and providing long-term solutions. Methods: Collaboration with development teams, deep technical expertise. Staffing: Highly specialized experts.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding is as simple as engaging with us to enable the deployment of the containers to your environment. We are able to offer pre-engagement consultancy, including advice, guidance and migration services in support of our SaaS services through the use of our Lot 3 Support services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: We would encourage users to engage with us prior to the end of the engagement as the use of containers affects the location of and how the applications used are managed. Users will be able to remove containers and deploy to a pre-existing container solution though we do not recommend this.
• End-of-contract process: 90 days prior to the end of contract, the end of contract processes should be discussed with us to ensure maintaining an operational system without interruption.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Same functionality provided but optimised for mobile devices for ease of access.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Online ticketing support accessibility
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Language automation is kept non-technical and the chat support is easy to use and navigate
• API: No
• Customisation available: Yes
• Description of customisation: Run apps on virtualised private/public cloud, or bare metal.; Develop apps for cloud and device with universal accessibility.; Droplet containers complement VDI systems.; Droplet containers are portable.; Droplet containers run on various device platforms without modification

Scaling

• Independence of resources: This service is provided in the clients environment and hence subject to the infrastructure specifications in place and can be scaled up and down providing a complete flexible and true SaaS model with elastic services.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Droplet Computing Ltd

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Containers do not affect the use of apps and the native data repositories - they therefore are not constraining in a user being able to use their apps pre-containerisation.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: We can deploy to a buyer's network obviating the need for data transmission.
• Data protection within supplier network: Other
• Other protection within supplier network: We can deploy to a clients network thereby obviating the need for protecting data as these are inherited attributes of the clients operating environment.; Containers isolate critical resources, maintaining stability and security.; Droplet NeverTrust™ adds another layer of protection.; Achieve full compliance and reduce risk scores with self-contained Droplet server container to run legacy systems securely.; This provides for 1 level above "ZERO TRUST" negating risk for penetration and affects on the network

Availability and resilience

• Guaranteed availability: Droplets is executed on clients' environments and therefore available as per existing operational SLA's.
• Approach to resilience: Droplet Containerisation Technology is designed for resilience through several key features:; ; 1. **Security by Default**: Droplet employs a "trust no one" approach, blocking all inbound traffic by default. This stringent security measure fortifies the system against potential threats.; ; 2. **Flexible Deployment**: It enables secure delivery of x86 applications to various supported operating systems or cloud platforms. This flexibility ensures adaptability to different environments, enhancing resilience.; ; 3. **Cyber Accreditation**: By prioritizing security and adhering to rigorous standards, Droplet helps clients achieve the highest levels of cyber accreditation. This accreditation validates the resilience of the system against cyber threats.; ; 4. **Regular Penetration Testing**: Droplet undergoes regular penetration testing by customers and partners, ensuring continuous evaluation and improvement of its security measures. This proactive approach enhances resilience by identifying and addressing vulnerabilities promptly.; ; In summary, Droplet Containerisation Technology's resilience is achieved through its robust security measures, adaptability to diverse environments, adherence to stringent standards, continuous evaluation, and proven reliability in safeguarding critical infrastructure.
• Outage reporting: There are no requirements for outage reporting as containers are executed on the client's infrastructure.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to all service interfaces (for consumers and providers) is constrained to authenticated and authorised individuals.; ; Remote management access is authenticated and directly associated to authorised individuals rather than group accounts.; ; All managed systems monitored and access logged and tracked for auditing purposes
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Droplet Computing is Cyber Essentials + certified
  • Nexus Fusion being assessed for Cyber Essentials + Q2 2024

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Security Essentials and Cyber Security Essentials + (in progress)
• Information security policies and processes: Nexus Fusion has a comprehensive set of security policies and processes. It is our intent to progress an application for ISO27001, in the meantime we are cognoscente of and align our policies and procedures to best practice as contained in ISO 27002 and our isms.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Supplier-defined controls will result in the containers inheriting the platform applications - no actions are required for the containers to seamlessly operate and 'contain' apps or data changed within the environment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Supplier-defined controls
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: MSS UK Protective Monitoring process is aligned with ISO27001:2013 control A.12.4 which details:; ; • Event Logging; • Protection of log information; • Admin & operator logs; • Clock synchronisation; • Incident Management
• Incident management type: Supplier-defined controls
• Incident management approach: Pre-defined supplier processes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Nexus Fusion are committed to fighting climate change and protecting the environment. Our company is also one of the UK’s leading IT equipment recyclers, processing and recycling more than 400,000 devices to date, significantly reducing the UK’s carbon footprint. Nexus Fusion strives to reduce our own carbon footprint and employ robust environmental policies (Nexus Fusion are accredited with ISO Environmental Standard 14001:2015). Similarly, we make significant investment into a number of UK and global green initiatives. Nexus Fusion are also a provider of smart building management solutions, helping our customers significantly reduce their own carbon footprints.

  Covid-19 recovery

  To generate employment and re-training options for those affected by COVID-19 job losses, Nexus Fusion is committed to offering opportunities regardless of prior sector experience, welcoming individuals impacted by the pandemic or any other reason.; To aid individuals and communities in managing and rebounding from COVID-19 repercussions, especially for those most affected or in need of shielding, Nexus Fusion collaborates with customers who utilize our Recycling Service, ensuring refurbished equipment is provided to charities, albeit not directly related to the COVID-19 situation.; To assist organizations and businesses in navigating and recuperating from COVID-19 effects, especially in implementing new service delivery methods, Nexus Fusion’s Recycling Service has emerged to address these requirements.; To promote the physical and mental well-being of individuals impacted by COVID-19, thus alleviating pressure on health and care services, Nexus Fusion’s robust COVID-19 Policy includes provisions to support its employees in this regard.; Nexus Fusion’s comprehensive COVID-19 Policy extends support to its employees, including measures to enhance workplace conditions conducive to the COVID-19 recovery effort, such as effective social distancing. Our Home Working Policy serves as the ultimate solution for effective social distancing, offering remote work options to roles suitable for off-site tasks. This strategy remains effective, while tailored solutions were also implemented for roles necessitating on-site presence.

  Tackling economic inequality

  At Nexus Fusion, we are dedicated to tackling economic inequality through targeted policies and initiatives. We understand the profound impact that economic disparities can have on individuals, communities, and society at large. Therefore, we are committed to fostering a more equitable economic landscape by implementing the following measures:; Promotion of Fair Wages: We ensure that all employees receive fair wages reflective of their skills, experience, and contributions. Regular reviews of our compensation structure help identify and address any disparities.; ; Equitable Hiring Practices: We provide equal employment opportunities to individuals from diverse backgrounds, including those historically marginalized or underrepresented. Our hiring processes prioritize fairness, transparency, and freedom from bias.; ; Investment in Employee Development: We support the professional growth of our employees through training, mentorship, and educational opportunities. By investing in our workforce, we empower individuals to reach their full potential and contribute meaningfully.; ; Supplier Diversity Initiatives: We embrace a diverse supplier base without restrictions, ensuring our products and services meet client needs. By diversifying our supplier network, we create economic opportunities for a wider range of entrepreneurs and businesses.; ; Regular Evaluation and Improvement: We regularly assess the effectiveness of our economic equality policies and initiatives, making adjustments based on feedback from employees and stakeholders. This ongoing evaluation ensures that our efforts continue to have a meaningful impact.; ; Through these initiatives, Nexus Fusion is committed to driving positive change and fostering a more inclusive and equitable economic environment.

  Equal opportunity

  Equal opportunity policy (extract from the current Policy) PURPOSE We wholeheartedly support the principles of equal opportunity in employment and are opposed to all forms of unfair or unlawful discrimination. We will treat all job applicants, employees, customers, contractors and suppliers in the same way, regardless of any protected characteristic (age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including nationality, ethnic or national origin), religion or philosophical belief, sex or sexual orientation). We seek to promote equal opportunity in job adverts and recruitment, induction, employment, pay and benefits, training and career development (including promotions), terms and conditions of service, and also when managing any grievance or disciplinary issues. This policy can also apply to relationships with suppliers and contractors, as well as to potential employees. The responsibility for observing the law and operating this policy lies with the Managing Director, but the policy can only work effectively with the support and commitment of all colleagues. We believe that everyone has the right to be treated fairly and with dignity and respect at work, and to work without fear of discrimination, bullying or harassment. We welcome diversity amongst our staff, sub-contractors and visitors, recognising that individuals from a wide range of backgrounds and experience can contribute a wealth of experience to achieving our objectives. We will regularly review this policy to ensure its continuing compliance with relevant employment legislation and the continuing success of its implementation by: • ensuring there are no suspected practices in breach of this policy. • ensuring that selection for promotion, training, work allocation etc. is carried out in a non-discriminatory manner. • promoting a harmonious working environment and eliminating discrimination and harassment.

  Wellbeing

  WELL-BEING POLICY STATEMENT At Nexus Fusion, we highly value our employees as our most valuable asset. Recognizing the paramount importance of their health and well-being, it is both a moral imperative and a strategic business decision for us to prioritize supporting our employees in managing their well-being effectively. Our dedication to well-being is in full alignment with key legislation, including the Health and Safety at Work Act 1974 and The Equality Act 2010, which acknowledge mental health and well-being as inherent risks that must be addressed. We understand that well-being is multifaceted, encompassing physical, psychological, and social aspects that collectively contribute to a healthier life. It is our fundamental duty to safeguard the well-being of our employees, actively working to reduce stigma and discrimination in the workplace. To fulfil our commitment, Nexus Fusion pledges to: Conduct comprehensive risk assessments to minimize potential threats to physical and mental health. Appoint a designated well-being lead from our senior leadership team to spearhead well-being initiatives. Foster a positive mental health culture that encourages open and supportive conversations among employees. Provide accessible mental health training programs aimed at equipping employees with tools for managing their own well-being. Promote positive mental health through transparent communication of our policy and regular updates. Establish and uphold management practices that facilitate a healthy work-life balance, acknowledging the impact of personal choice and lifestyle. Ensure the promotion and maintenance of physical, mental, and social well-being across all departments and levels of our organization. Maintain safe, healthy, and secure working environments conducive to employee well-being. Make reasonable accommodations for employees with disabilities to enable their full participation in the workplace. By steadfastly adhering to these principles, Nexus Fusion fosters a supportive, inclusive, and thriving work environment where the well-being of our employees is paramount.

Pricing

• Price: £162.00 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free Proof of Concept and value will be provided for end-users to evaluate over a period as agreed with the project owners.
• Link to free trial: Upon request

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Abdul@nexusfusion.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.