NTT DATA BUSINESS SOLUTIONS LIMITED

NTT DATA Business Solutions - SAP Customer Identity and Access Management for B2C & B2B

SAP CIAM offers a core B2C solution as well as a B2B add-on. For B2C, it enhances customer engagement across various platforms, personalises experiences using first-party data, and protects against fraud. For B2B, it accelerates market entry with efficient onboarding, simplifies partner management, and reduces business risks.

Features

• Unified customer profile management, including groups, subscriptions/registered accounts
• Centrally managed screens, consent, profiling, global-login and single sign-on
• Identity flow builder for straightforward creation of user journeys
• Simple onboarding, self-service registration, back-office integration, and permission groups
• Delegated administration reduces overhead for partner/customer access management
• Policy-based access-control manages and enforces user-authorisation for increased security
• No code and low code deployment
• Flexible integrations
• Passwordless authentication to reduce vulnerability to cybersecurity attacks
• Capture/store/manage, and enforce consent for audit readiness and trust

Benefits

• Accelerate value generation with efficient identity management
• Utilise first-party data to enhance customer loyalty
• Create engaging customer interactions throughout their lifecycle
• Enhance protection with advanced, real-time security measures
• Offer passwordless authentication for a seamless user experience
• Utilise AI and machine learning for risk-based authentication
• Address traffic-spikes and data residency with a scalable solution
• Automate customer consent changes for compliance
• Ensure fast response times even during high traffic
• Build with the capacity for enterprise-level scalability and demands

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Info-solutions-uk@bs.nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

217428941136704

Contact

Philip Newman
07554555951
Info-solutions-uk@bs.nttdata.com

About your service

• Service categories:

  Applications

  Customer relationship management

  • Marketing campaign management
  • Digital commerce
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Can also be an extension to SAP Customer Data Cloud
• Cloud deployment model: Public cloud
• Service constraints: Rate limits for client-side calls are significantly lower than for server-side calls. When making a server-side call, make sure you include appropriate security credentials, otherwise the call will be treated as a client-side call for purposes of rate usage. ; ; Load tests and/or security scans may not be performed on the platform without prior coordination with the Support team. ; ; Failure to coordinate these types of tests in advance will cause SAP to treat these tests as malicious, automatically triggering security measures which can cause service interruptions to the production systems.
• System requirements:
  • Modern HTML5 compatible web browser
  • Internet Connection
  • Access to the cloud service URL via any corporate firewalls

User support

• Email or online ticketing support: Yes
• Support response times: Response times based on priority of the incident raised. Initial response times based on priorities outlined below. ; ; P1 – IRT: within 1 hour of case submission ; ; P2 – IRT: within 4 hours of case submission ; ; P3 – IRT: within 1 business day of case submission ; ; P4 – IRT: within 2 business days of case submission
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: SAP Preferred Success is an enhanced support offering provided by SAP over and above Enterprise Support. See separate Lot Listing for details. ; ; NTT DATA Business Solutions can provide a fully tailored application and technical management support service having been providing support services to the SAP community since 1989, unique in the market. A global SAP certified partner, we offer the benefit of global capabilities with local presence. ; ; Global SAP PCoE Certification which ensures adherence to standards set by SAP. NTT DATA Business Solutions are ISO9001 and ISO27001 certified providing assurance of quality for our flexible support models that are flexible to demands from the customer. ; ; See separate Lot 3 Listing ‘NTT DATA – SAP Cloud Support Services’ for pricing details.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: For new customers to SAP, onboarding to the service is generally undertaken as an activity during an implementation project, where the SAP application is personalised to the customer. ; ; Further details can be found here: https://support.sap.com/en/product/onboarding-resource-center/emarsys.html ; ; Skills transfer is provided through a combination of ; ; in-project coaching, ; ; structured self-learning through the SAP Learning Hub, ; ; on-line help within the application ; ; SAP Best Practice set-up and test scripts ; ; Click-through tutorials available from within the application. ; ; Other application specific learning tools. ; ; Full documentation for the service is available on-line to customers once subscribed. ; ; Additional training can be provided through the implementation process, such as classroom training, at additional cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: During the subscription term, the customer can access its Customer Data at any time. The customer may export and retrieve its customer data in a standard format. Export and retrieval may be subject to technical limitations, in which case SAP and the customer will find a reasonable method to allow the customer access to customer data. ; ; Before the subscription term expires the customer may use SAP self-service export tools (as available) to perform a final export of customer data from the cloud service. ; ; Applications are provided for the collation and provisioning of extracted data.
• End-of-contract process: It is the customer’s responsibility to extract the data prior to the contract termination. ; ; At the end of the agreement, SAP will delete the customer data remaining on servers hosting the cloud service, unless applicable law requires retention. ; ; Where a customer requires additional support from SAP or a partner for the data extraction then additional costs will apply.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: SAP utilises a HTML5 responsive web design for the User Interface. This supports use across a wide range of modern browsers through desktop, laptop and mobile devices. ; ; Generally, the majority of the content available in the web-based UI for the applications also operates on the mobile device and the web-Apps are typically mobile enabled. Some of the more detailed graphical drill-down analysis is not supported on mobile devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The SAP web-UI provides rich content to the user, enabling them to complete their activities effectively and efficiently, and providing an engaging blend of transactional and analytical content. ; ; Embedded SAP WalkMe contextual help capabilities are available for SAP Emarsys as part of the solution and additional functionality can be procured, if required, as part of additional licences and capabilities. ; ; Joule for SAP Emarsys is an AI assistant that allows users to use simple, natural language and commands to quickly find useful information, complete tasks, and navigate the solution without needing complex menus or commands.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Access is role and permission based, enabling all users to utilise the same user interface whilst only seeing information that is contextually relevant to them. ; ; The System Interface is accessible from any modern web browsers on laptops, desktops and mobile devices. Device OS specific apps are also available from the appropriate App Stores for iOS and Android. ; ; SAP provide accessible themes as part of their Accessibility Standards adherence and undertake extensive user group collaboration and testing of accessibility features such as high contrast, use of iconography and screen readers.
• API: Yes
• What users can and can't do using the API: SAP offers a comprehensive set of standard APIs for SAP Emarsys to support both inbound and outbound integrations involving with both SAP and non-SAP applications. ; ; APIs generally support Create, Read, Update, and Delete (where appropriate). ; ; Full documentation of the open APIs is available on-line for customers in the SAP Business Accelerator Hub at api.sap.com. ; ; In the SAP Business Accelerator Hub, a try out function, using a Sandbox environment, is available for trialling the API. ; ; Separate Dev and Test tenants support the testing of configuration, enhancement and integration, including the use of the APIs.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The product supports the concept of configuration and extensions – both of which are sympathetic to the upgrade cycles of the cloud solution, and do not impact upgrades of the solution. ; ; Configuration supports typically enhancements made to the following objects or areas: definition of values for dropdowns, setting of flags to control how processes will operate within the service, theme/branding, business rule configuration, workflows, integrations and process design. ; ; Extensions support the addition of customer specific fields, or business logic to add extra capability to the service. ; ; Customers will be responsible for the development of custom fields related to the customer requirements for the solution and at NTT DATA Business Solutions we typically work closely with our customers to assist with any queries or any assistance required in this area.

Scaling

• Independence of resources: SAP applications are designed to be highly scalable. Data centre and server infrastructure, based on proven SAP reference architectures, ensures scalability and consistent performance. ; ; For all Public Cloud products, SAP continuously monitors and adapts resources to meet load demands. In Private Cloud, monitoring and adaptation are carefully tailored to each customer. ; ; Server infrastructure and Cache infrastructure (both Application server global and program local), minimises load on central components, especially the database. Application web servers are added automatically if the load becomes compromised. We provide a comprehensive, detailed security and infrastructure guide on this topic.

Analytics

• Service usage metrics: Yes
• Metrics types: Service Usage is monitored at the user access level for license compliance purposes. Available service metrics are available to subscribers of the service from the SAP portal (SAP for Me) via Real-time dashboard.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SAP

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: All data at rest is encrypted using AES-256 standards. The service runs on a global multi-cloud infrastructure (utilizing AWS, Azure, and Google Cloud Platform depending on the region). Encryption keys are managed by SAP (Service Managed Keys) to ensure high availability and seamless rotation. The "Data Store" and "Identity Storage" components are fully encrypted, and the physical infrastructure complies with SSAE-18 / ISAE 3402, ISO 27001, and SOC 2 standards.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data can be exported or extracted in several different ways. For day-to-day analysis and understanding of business data, data can be exported from most functions in the service via an Excel / CSV / XML / JSON type download capability. ; ; For extended export – APIs can be used to read data from the cloud service. This can be a combination of standard REST / SOAP APIs or OData APIs for larger volumes of data.
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Connectivity is provided over HTTPS and supports TLS 1.2 / 1.3. Additional Access controls can be put in place to limit the connectivity via IP / Network range
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: SAP ensures end-to-end encryption of data in transit using TLS 1.2 and secures data at rest with AES-256-bit encryption. Within the SAP Emarsys environment, SAP manages cloud networking by establishing trust boundaries and has built-in network-level DDoS protection enabled.

Availability and resilience

• Guaranteed availability: Standard availability service level for this service is 99.9% ; ; The service credit will be 2% of the Monthly Subscription Fees for the affected subscription-based Cloud Service or the monthly Cloud Credits (as defined in the Order Form) consumed for the affected consumption-based Cloud Service, for each 1% below the System Availability SLA, not to exceed 100% of the fees paid or Cloud Credit consumed by the Customer for the relevant Month for the affected Cloud Service ; ; Downtime is defined as Total Minutes in the Month during which the production version of the Cloud Service is not available, except for Excluded Downtimes. ; ; Excluded Downtime is defined as the Total Minutes in the Month attributable to a Maintenance Window; or any Major Upgrade Window for which the Customer has been notified at least 5 business days in advance; or unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised.
• Approach to resilience: SAP designs its services and supporting data centre architecture to be highly resilient, providing minimum availability to the end user of 99.9% as standard. Data Centre resilience measures are available on request, under NDA.
• Outage reporting: Outage information is published and available to SAP customer in the SAP Trust Centre via the SAP for Me Customer Portal. This provides visibility and details of both current and historic availability, for each SAP application.; ; Email alerts for planned and unplanned system availability impacting events are also issued to subscribers of the affected applications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: The administrative console supports Single Sign-On (SSO) via SAML 2.0, allowing federation with corporate directories. Native Two-Factor Authentication (TFA) is available for console users who are not federated. Access is governed by granular permission groups and IP-based restrictions.
• Access restrictions in management interfaces and support channels: Support staff require a User ID and Password for the customer specific instance of the service, which remains under control of the customer at all times. System access by user ID is auditable.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: SAP are certified according to the following security policies: ; ; ISO 9001: Based upon quality management principles including strong customer focus and with the involvement of top SAP management with the ultimate goal of continual improvement. ; ; ISO/IEC 27001: Provides a holistic, risked-based approach to security and a comprehensive and measurable set of information security management practices. ; ; ISO 22301: Protects business operations from potential disruption, i.e. extreme weather, fire, natural disaster, theft, IT outage, and more. ; ; BS 10012: Includes employee security awareness training, risk assessments, data retention, and disposal. ; ; ISO/IEC 27018: Guidance for cloud service providers to protect personally identifiable information (PII). Supports ISO/IEC 27001 by recommending information security controls for protecting personal data in the public cloud. ; ; ISO/IEC 27017: Codes of practice for information security controls for cloud services. Supports ISO/IEC 27001 by providing guidance on cloud-specific information security controls. ; ; Further information available upon request or can be accessed at www.sap.com/corporate/en/company/security.html
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All processes/policies are defined following industry standards. The majority of these are internal and are audited in our SOC2 audit, which is undertaken twice a year and available to customers on request. Most products within the SAP suite will have at least a non-production and production environment. The production environment is locked down for direct changes, so configuration/code changes must be completed in non-production, tested and release prior to being moved to production. A full audit log is available of all changes created. This will typically have a 2-system landscape, segregating development/test and production capabilities.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: SAP’s vulnerability management program monitors the cybersecurity emergency response (CERT) advisory services. A CERT advisory is an alert that provides information on discovered vulnerabilities. SAP uses the Common Vulnerability Scoring System (CVSS), for assessing the severity of computer system security vulnerabilities. CVSS assigns severity scores to vulnerabilities, allowing responders to prioritise responses and resources according to threat. Vulnerabilities are communicated to the responsible LoB/business unit on a regular basis, where an implementation plan is created, based on the level defined on the CVSS rating. Scanning is carried out on a weekly basis as well as regular proactive security patching.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Scanning and monitoring is completed on a regular basis, the Vulnerability Advisory Services (VAS) team is responsible for monitoring vulnerabilities and providing the criticality and priority rating in alignment with the LoB/business units. Additionally, VAS is accountable for publishing/updating SAP CERT notifications, or SCNs, for all relevant vulnerabilities containing the latest criticality and priority rating. Each day, VAS ingests the daily NIST vulnerability feeds and monitors software vendors’ Web sites relevant to SAP’s environment to identify new vulnerabilities. SAP will identify vulnerabilities that may not have a Common Vulnerabilities and Exposures (CVE) designation, with responses aligned to the CVSS.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: All processes and policies are defined following industry standards. Most of these are internal and audited in our SOC2 audit which is made twice a year and available to the customer.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Tuesday 28 October 2025
• What the ISO/IEC 27001 doesn’t cover: UK Delivery & Customer Success division only are covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Monday 23 June 2025
• What the ISO 9001 doesn’t cover: UK Delivery & Customer Success division only are covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 142464cf-9a84-4402-8b19-fd145bce34a8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7beb12d1-310f-4c78-a37f-1235786af23a
• Other security certifications: Yes
• Any other security certifications: ISO 20000-1

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Info-solutions-uk@bs.nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.