Daemon Solutions
Atlassian Consultancy (Inc. Jira and Confluence)
Consultancy support for Atlassian tools, including Confluence, Jira (formally Jira Software and Jira Work Management), Jira Service Management, Atlas and Trello. Areas of consultancy - general support, installation and configuration, POCs, best practice, products and apps/add-ons, training, licensing and bespoke custom configurations.
Features
- General Support
- Installation and Configuration
- Migration onto AWS
- Bespoke Atlassian Solutions
- POC
- Best Practice
- Atlassian Products
- Atlassian Marketplace Apps (add-ons)
- Atlassian Licensing
- Collaboration
Benefits
- Consultancy provided by an Atlassian Partner
- Consultancy delivered by certified Atlassian Consultants
- Consultancy delivered by an AWS partner
Pricing
£800 to £1,800 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@dae.mn.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 1 7 5 3 1 4 3 3 3 3 2 2 0 8
Contact
Daemon Solutions
Jon Moss
Telephone: 08000463987
Email: sales@dae.mn
Planning
- Planning service
- Yes
- How the planning service works
- Service includes a discovery session to confirm the consultancy requirements, this may include a design thinking discovery workshop based on the complexity of the work. We will produce a statement of work outlining the proposed piece of consultancy. Once approval of the work has been received the start date will be scheduled in.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Atlassian Software
- Atlassian Products
- Atlassian Marketplace Apps (add-ons)
- Jira (Jira Software and Jira Work Management)
- Jira Service Management
- Confluence
- Crowd
- Atlassian Access
- Atlas
- Atlassian Cloud and Atlassian Data Center
Training
- Training service provided
- Yes
- How the training service works
- Our Atlassian Training service offers bespoke training of Atlassian products. Please see our Atlassian Training Service for further details.
- Training is tied to specific services
- Yes
- Services the training service works with
- Atlassian
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Analysis and design of customer key requirements. Migration path creation and AWS Infrastructure design. We use automation to migrate onto an existing or new AWS private cloud Infrastructure. Our AWS Atlassian migration service can migrate applications onto cloud rapidly. Our migration utilises our best practice and experience of being an AWS and Atlassian partner.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- AWS
- Atlassian Cloud
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Automated and manual testing are used throughout our installation, configuration and migration services. We utilise automation where possible to improve timescales, reduce risk and maintain quality.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security design
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- Dedicated Atlassian SME Support is provided via our Atlassian SME Support service.
Service scope
- Service constraints
- Cloud infrastructure, software, and license costs are not included in this service.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- Monday-Friday 9-5 normal office hour support is available Technical account manager is provided for each major account
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Atlassian
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 16/08/2021
- What the ISO/IEC 27001 doesn’t cover
- NA
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At Daemon a core part of our mission is “to leave the world a little better than we found it”, and our commitment to the environment and fighting climate change is a core part of this and that is why one of our company objectives is to have a measurable societal impact. The area of fighting climate change factors into how we engage both with our clients and all of our employees. With our clients we aim to lead by example, educating them about responsible, energy-efficient usage of technology and encouraging the adoption of new cloud technology with the potential to decrease emissions. For our employees we incentivise environmentally friendly behaviour through cycle-to-work and electric vehicle purchase schemes, avoiding unnecessary travel via remote work, and we are on track to soon be mitigating or offsetting 100% of our carbon emissions as an organisation.Covid-19 recovery
Throughout the Coronavirus pandemic, Daemon has been supporting businesses to mobilise, stabilise and return to work. Now, in the post-COVID-19 recovery, we're helping them find opportunities while becoming stronger – including building resilience to navigate future shocks. To meet the challenges posed by the pandemic, we supported businesses to react in agile and decisive ways. As we move into the next phase, now is the time for businesses to seek out and seize the opportunities emerging in the recovery.Tackling economic inequality
Social purpose is woven into Daemon’s fabric. From creating new businesses and new employment opportunities to improving education and training, Daemon is committed to tackling economic inequality at root. Our overriding vision is to help lower the unequal distribution of income and opportunity between different groups in society.Equal opportunity
Here at Daemon we are proud of the diverse & inclusive nature of our business. We always strive to ensure that everything we do is inclusive to everyone regardless of our collective range of diversity and we are committed to encouraging this approach and eliminating any discrimination. Daemon will always endeavour to; Provide equality, fairness and respect for all. Never discriminate. Oppose all forms of unlawful discrimination. Daemon is committed to; Taking equality, diversity and inclusion seriously and for it to be a strategic priority. Encouraging equality, diversity and inclusion within the company. Creating a working environment that promotes dignity and respect for all training people in their rights & responsibilities to themselves & others. Appointing champions to help promote and focus on equality, diversity and inclusion within the company. Continually reviewing all relevant policies & procedures. This means Daemon will offer everyone; equal opportunities, including training, development & progress. Fair decisions without prejudice. A happy, safe and inclusive working environment.Wellbeing
Our objective is to promote and develop initiatives that: encourage a more comprehensive and inclusive approach to health and wellbeing in the Daemon community. We aim to share initiatives regularly at bi-weekly cascades and other company briefings. At Daemon we aim to: Attract and retain the best talent. Optimising productivity, Increasing social interaction and engagement, building and Maintaining a positive workplace culture. Promote being active/healthy, communicate and collaborate. We have regular socials/hubs / quarterly days, we have the well-being workflow in Slack aiming to promote a healthy day, and we have mental health first aiders.
Pricing
- Price
- £800 to £1,800 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@dae.mn.
Tell them what format you need. It will help if you say what assistive technology you use.