Glemnet Ltd

Barracuda Log Security 24 X 7 Detection & Response

Barracuda MSP Log Security Monitoring is a managed security that collects, aggregates, and normalizes log data from hundreds of sources for AI-enabled analysis using BMSP’s analytics platform, SIEM, threat intelligence, and 24/7 365 SOC. Identify threat-like behavior in your systems such as impossible logins, multi-factor bypass & coordinated attacks.

Features

• SIEM Analysis
• AI Analytics Engine
• Multi-tenancy dashboard
• Deployment of physical or virtual appliance
• Compliance Tool

Benefits

• Prevent Cloud Infrastructure Attacks
• Prevent Unauthorized Access
• Stop Anomalous Privilege Escalation
• Prevent Third-Party Violations
• Prevent Compromised User Credentials
• 24X7X365 Security Operations Center as a Service
• Extend your Security team

£14.50 to £14.50 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rparsons@glemnet.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

218131427948116

Contact

Roger Parsons
02086390230
rparsons@glemnet.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Ability to install a virtual appliance on the network
  • Hyber v or VMware or other

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Proactively Research Threats SKOUT SOC experts are skilled in threat research and the art of the identification of suspicious activity known in the industry as "Threat Hunting." Escalate Priority Incidents Ready 24x7x365, SKOUT SOC experts are trained in straightforward explanations of security findings. Priority Alarms / Alerts are escalated to you according to your designated escalation call tree. Respond for Remediation When an escalated incident requires remediation, SKOUT SOC experts are available to provide remote remediation assistance and advice.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Proactively Research Threats SKOUT SOC experts are skilled in threat research and the art of the identification of suspicious activity known in the industry as "Threat Hunting." Escalate Priority Incidents Ready 24x7x365, SKOUT SOC experts are trained in straightforward explanations of security findings. Priority Alarms / Alerts are escalated to you according to your designated escalation call tree. Respond for Remediation When an escalated incident requires remediation, SKOUT SOC experts are available to provide remote remediation assistance and advice.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A dedicated onboarding Technical consultant is available at no additional cost, in addition, the user has the option to easily deploy the API directly from the dashboard.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At the expiration or termination of your service with Barracuda, Barracuda generally stores customer data for 30 days post-termination to allow additional time for you to manually export your data or renew your subscription. After this 30-day retention period, Barracuda will fully disable the account and commence deletion of all customer data at its discretion, including any cached or backup copies.
• End-of-contract process: At the expiration or termination of your service with Barracuda, Barracuda generally stores customer data for 30 days post termination to allow additional time for you to manually export your data or renew your subscription. After this 30-day retention period, Barracuda will fully disable the account and commence deletion of all customer data at its discretion, including any cached or backup copies.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: No

Scaling

• Independence of resources: Data in the Barracuda Cloud is stored in a proprietary storage system developed and managed by Barracuda. This system maintains two copies of customer data to provide redundancy. In the United States, the two copies are stored in separate data center locations. Outside of the United States, the two copies are stored within the same location on separate storage systems.

Analytics

• Service usage metrics: Yes
• Metrics types: SKOUT Log Security Monitoring comes with a web-based customer security dashboard with following components:; Multitenancy; SKOUT Partners who manage multiple accounts (also referred as End Customers) can select which account they want the whole dashboard to work in addition to being able to see all customers’ data at once. ; Security Incidents Visualization; All Security Incidents that are stored in the SKOUT’s Ticket System are pulled into the dashboard database and are available to the customers in a variety of views.; ; Incidents are shown as a timeseries bar chart having aggregated number of alarms and alerts. ; Incidents Map
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Barracuda

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The operational processes and controls that govern access to and use of customer data in the Barracuda Cloud are regularly verified. Barracuda regularly performs sample audits to attest that access is only for legitimate business purposes. Strong controls and authentication help limit access to customer data to authorized personnel only. When access is granted, whether to Barracuda personnel or our subcontractors, it is carefully controlled and logged, and revoked as soon as it is no longer needed.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.99% Guaranteed availability Proactively Research Threats SKOUT SOC experts are skilled in threat research and the art of the identification of suspicious activity known in the industry as "Threat Hunting." Escalate Priority Incidents Ready 24x7x365, SKOUT SOC experts are trained in straightforward explanations of security findings. Priority Alarms / Alerts are escalated to you according to your designated escalation call tree. Respond for Remediation When an escalated incident requires remediation, SKOUT SOC experts are available to provide remote remediation assistance and advice.
• Approach to resilience: Data in the Barracuda Cloud is stored in a proprietary storage system developed and managed by Barracuda. This system maintains two copies of customer data to provide redundancy. In the United States, the two copies are stored in separate data center locations. Outside of the United States, the two copies are stored within the same location on separate storage systems
• Outage reporting: Email & Dedicated published Dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Barracuda uses a defense-in-depth strategy and proprietary hardened software and operating systems to protect data and services. Barracuda conducts regular inspections to ensure the security of its systems.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 17/11/2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Barracuda Networks understands the importance of your data and takes steps to secure and protect it while in our cloud. Our policies regarding data ownership and protection are focused on providing you with confidence that your data remains secure and under your sole control. We follow ISO 27001.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Barracuda understands that security and data protection services must work exceptionally well. Our customers need connectivity and must have their systems stay secure. Barracuda has implemented protocols and controls to resume our operations in the event of a catastrophic event with the target of minimal downtime and maximum efficiency to minimize impact on our customers. Each of our functional areas is ready to meet the challenges of disruption by having evaluated, mitigated, and planned their specific responses to a variety of possible scenarios.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The severity of the vulnerability. You can change this value, based on your organization's perception of the Severity. Refer to Vulnerabilities or click the Help icon on the Vulnerabilities on page for information on changing the Severity
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Fully managed Office 365 Monitoring means our automated advanced search & detection technology is backed by SKOUT’s team of certified security analysts. These experts in the SKOUT Security Operations Center (SOC) manage, tune and monitor our systems and your business's data 24x7, 365 days a year to ensure you are protected. SKOUT's SOC Team protects your business with the combination of machine and human analysis.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: An Emergency Response Team (“ERT”) . Members of the ERT generally include the heads of IT, Facilities, Human Resources, Operations, Engineering, and Technical Support working in conjunction with. applicable local site leadership. ERT is responsible for collecting, evaluating, disseminating, and monitoring incident information and addressing issues requiring resolution. The ERT also tracks the current and potential implications of the incident and the status of resources assigned to the incident. The ERT will have daily meetings led by the General Counsel while the catastrophic situation is ongoing to discuss the issues, statuses, actions, and communications. responses.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Glemnet under SCCS has undertaken an action plan (published carbon reduction plan) on how we can reduce our environmental impact. Whilst we don’t produce any products directly, we do undertake several recycling initiatives to ensure waste products are recycled where possible: ; • Paper – aim to work as a paperless company, meaning any hard paper documents are scanned and then placed into the shredding bin’s located on site, shredded and disposed of securely via a third party company. ; • Plastic– This is collected from site and recycled. ; • Print Cartridges – This is collected from site and recycled. ; • Staff commuting – Glemnet with SCCS adopts a 'green travel plan' for staff commuting to work. This means that we encourage staff to use public transport, car share and walk/cycle to work schemes. Glemnet do not manufacture products directly as we are a reseller, thus reducing the number of raw materials needed to produce devices. ; As part of environmental promise, we offer all our customers the option to recycle devices, which can be done through a selected third party. ; Glmenet with SCCS also aims towards ensuring we are always working in accordance with the procedures of ISO 14001 - Environmental Management System. SCCS operates an Environmental Management System within our office and as part of that process, SCCS is rolling out improved energy efficiency measures to reduce impact on the environment and our carbon footprint: ; • Lighting – moving all lighting towards LED, which if more efficient for the environment, as well as cost saving. ; • Implementing Smart metering into our office facility. • Air Conditioning – Units are being changed to newer, more energy efficient models. ; • Additional Heaters – Heaters within the office are only used in extremes of temperature to prevent large fluctuations in temperature. .

  Covid-19 recovery

  Covid-19 had a big impact on the world and many businesses and as such, Glemnet and SCCS, much like everyone else, had to adapt on how we worked throughout this period. ; As an information technology business, we were already equipped with things such as Teams, work mobiles, work laptops etc so the transition from office to home working didn’t have a large impact on our business like it might have on other businesses. ; Our recovery to Covid-19 has been very smooth in the sense that we are now working as a hybrid business, meaning that staff have the flexibility to work 2 days in the office and 3 days from home. By reducing the number of staff within the office, we are able to spread desks out further and provide less contact with large numbers of people which we believe helps prevent the spread of Covid and other illnesses. ; We continue to provide hand sanitising stations throughout the office, and have cleaners come in on a regular basis. By implementing hybrid working as a permanent process, this also helps with the environmental aspect of the business as staff are not having to come into the office every day, meaning less travel is required, thus reducing our carbon footprint as a business. ; SCCS have supported hundreds of charities and voluntary organisations in recovering from the impacts of Covid but also managing and leading that response. ; This includes explaining and supporting the implementation of solutions in the short, medium and long term. The deployment of Microsoft Teams Voice, Cloud Telephony solutions and mobiles on a short term contract have all helped customers support the recovery from Covid and are set to support any ongoing requirements.

  Equal opportunity

  Glemnet under SCCS has undertaken an action plan (published carbon reduction plan) on how we can reduce our environmental impact. Whilst we don’t produce any products directly, we do undertake several recycling initiatives to ensure waste products are recycled where possible: ; • Paper – aim to work as a paperless company, meaning any hard paper documents are scanned and then placed into the shredding bin’s located on site, shredded and disposed of securely via a third party company. ; • Plastic– This is collected from site and recycled. ; • Print Cartridges – This is collected from site and recycled. ; • Staff commuting – Glemnet with SCCS adopts a 'green travel plan' for staff commuting to work. This means that we encourage staff to use public transport, car share and walk/cycle to work schemes. Glemnet do not manufacture products directly as we are a reseller, thus reducing the number of raw materials needed to produce devices. ; As part of environmental promise, we offer all our customers the option to recycle devices, which can be done through a selected third party. ; Glmenet with SCCS also aims towards ensuring we are always working in accordance with the procedures of ISO 14001 - Environmental Management System. SCCS operates an Environmental Management System within our office and as part of that process, SCCS is rolling out improved energy efficiency measures to reduce impact on the environment and our carbon footprint: ; • Lighting – moving all lighting towards LED, which if more efficient for the environment, as well as cost saving. ; • Implementing Smart metering into our office facility. • Air Conditioning – Units are being changed to newer, more energy efficient models. ; • Additional Heaters – Heaters within the office are only used in extremes of temperature to prevent large fluctuations in temperature. .

  Wellbeing

  Glemnet with SCCS can confirm that in 2021, amidst the presence of COVID-19, we rolled out an opportunity to our employees to become a Mental Health First Aider’s. ; We are pleased to say that several staff wanted to be involved with this and as such, we teamed up with St. John’s Ambulance and put selected staff members on a week’s course to become qualified FAQ Level 3 Mental Health Workplace First Aiders. ; Both the physical and mental health of all our employees is at the forefront of our business as we understand how important it is for our employees to be well, and to feel happy and comfortable in the workplace. ; Since implementing mental health workplace first aiders, we have also made several changes internally to assess and improve the mental health and well being of all staff. ; These changes include but not limited to: ; • Fresh Fruit available every morning in the office ; • Dedicated zone’s and times that a mental health first aider is available should anyone wish to speak with one of them. ; • Well-being weeks which include various activities for the staff members to enjoy. ; • Posters added to all the communal area’s with support numbers should someone feel the need they need to speak with someone. In addition to the above, the mental health first aiders have been trained to look out for the common signs and symptoms of someone who may be struggling with their mental health and how to deal with this situation.

Pricing

• Price: £14.50 to £14.50 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full 30-day evaluation

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rparsons@glemnet.com. Tell them what format you need. It will help if you say what assistive technology you use.