Ocucon Ltd


SaaS for video and CCTV redaction. The service ensures compliance with GDPR by allowing the user to protect the identities of individuals shown in CCTV footage by automatically blurring those not relevant to a SAR.


  • Video redaction
  • Video pixelation
  • GDPR compliance
  • CCTV redaction
  • CCTV pixelation
  • Subject access requests


  • GDPR compliance
  • Secure
  • Web based
  • Quick and easy to use


£25.00 to £75 a licence a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.gardner@ocucon.com. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

2 1 8 4 3 3 2 2 0 0 8 1 9 9 4


Ocucon Ltd Simon Gardner
Telephone: 0191 2242444
Email: simon.gardner@ocucon.com

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
  • Optimised for Google Chrome
  • No specific hardware requirements
  • High speed internet connection (upload and download)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 2 hours 0900-1700 Monday to Friday. Other SLA times and weekend coverage available by separate negotiation.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
As a self-service SaaS platform, minimal support is required. However, first and second line user support is available 0900-1700 Monday to Friday by email ticket and telephone within the UK.
Support available to third parties

Onboarding and offboarding

Getting started
Full user documentation, online demos and educational resources are provided to get users started with the software. User accounts can be created by the designated administrator for your organisation.
Service documentation
Documentation formats
End-of-contract data extraction
When the subscription ends, users can access their data by contacting our customer support team. Deleted CCTV data from the system by the users is unrecoverable.
End-of-contract process
This is a true SaaS solution with no additional costs and as such there are no end of contract costs.

Using the service

Web browser interface
Supported browsers
  • Firefox
  • Chrome
Application to install
Designed for use on mobile devices
Service interface
User support accessibility
None or don’t know
Customisation available
Description of customisation
For large volume clients, we have the ability to brand and customise to the buyer's corporate style guidance and image. Bespoke subscription packages can also be created to discount for large or unlimited use. There is also an option to host the service in the customer's infrastructure if required.


Independence of resources
The system is able to adapt to workload changes by provisioning and de-provisioning resources automatically. Meaning that peak demand from one user cannot impact the performance of the software across all users.


Service usage metrics
Metrics types
Number of active users
Number of transactions
Number of available minutes
Type of subscription
Purchase information and invoices
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
On completion of the redaction, users are able to download their video directly to their local computer.
Data export formats
Other data export formats
Data import formats
Other data import formats
  • AVI
  • MP4
  • MKV
  • MOV
  • FLV
  • SSF
  • VOB
  • OGV
  • 3g2

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
A financially backed SLA credits the user in the scenario where the service fails to correctly process the video file(s).
Approach to resilience
In order not to breach the NDA signed with our Tier3 data centre; this information is available on request.
Outage reporting
A private dashboard is available to all users. Email alerts will be sent to all users ahead of any planned maintenance.

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Full granular User level Access Control (UAC) is implemented throughout the software. This ensures that there are user-based access control rules and logic to separate user, admin and reporting functions.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
CSA STAR accreditation date
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Ocucon has adopted ISO27001 for Information Security and conducts regular training to ensure that staff members remain current and aware of best practice and company security policy. All Software Engineers have line responsibility for security within their development teams, reporting to the CTO who is the responsible Officer for security.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Product development is conducted in a non-production (staging and testing) environment with a comprehensive version control system providing full rollback and reversion capacity, along with pre-deployment version release notes. The system allows complete control of pre-staging and pre-deployment testing and detailed notation and archive storage of all versions and iterations of the software as it progresses through development lifecycle for Digital by Default software development
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threats are assessed by: robust internal whitehat vulnerability testing (periodically conducted), user reported threats and independent external penetration testing. Patches are deployed within 1 business day for critical patches.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Internal whitehat testing is coupled with external vulnerability and compromise monitoring and explicit proactive testing to form a multi-layered compromise monitoring system. Our response to a compromise is always [1] immediate disclosure [2] rapid patch and hotfix development followed by [3] slower deep analysis of the root cause of the compromise and an engineering review meeting to ensure the compromise is not a broader issue within the software.
Incident management type
Supplier-defined controls
Incident management approach
Pre-defined processes exist for common events including, but not limited to, DOS and DDOS attacks, network saturation and MITM attacks.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Our cloud based service reduces the need for users to purchase additional more powerful hardware, which is often a requirement for application based software packages needed to redact CCTV. While enabling multiple users to access the system, from multiple locations, also reduces the carbon footprint of the solution, Ocucon are also in the process of offsetting this total carbon footprint, including the data centre that will be completed by August 2022.


£25.00 to £75 a licence a month
Discount for educational organisations
Free trial available
Description of free trial
We can provide access to the service with reduced functionality to enable users to experience the software.
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.gardner@ocucon.com. Tell them what format you need. It will help if you say what assistive technology you use.