ESRI (UK) LIMITED

GIS Cloud Consultancy and Transition Services

Esri UK’s Cloud Support services are designed to help you plan, setup or migrate and manage your cloud-based spatial GIS solutions. We help determine the best approach, plan, develop and deploy your cloud solution and get ongoing support. We offer packaged or day-rate services and monthly fees for managed services.

Features

• Determine the best approach for your online spatial service
• Choice of spatial models - 100% cloud or hybrid approach
• Choose and design cloud hosting infrastructure and software architecture
• Standard architectures for developing, testing and production environments
• Working with Esri UK’s consultants to configure and/or develop solutions
• Client-side and server-side performance tuning of ArcGIS systems
• Establish GIS Strategy - Data Drill Workshops and Linear Referencing
• Digital Environmental Impact Assessment Surveys
• Phase 1 Habitat (Sweet, Collector)
• 3D GIS – Spatial Fly-Throughs, Terrain, Viewshed, Line of Sight

Benefits

• Cost: Reduced cost of ownership through Esri roadmap alignment
• Best practice: To increase efficiencies and optimise investment
• Experience: Access to broad experience from Esri UK programmes
• Assurance: Design Authority review with senior Esri UK experts
• Validation: Check solutions via agile beta, analysis, design, build
• Assistance: Optimise solution implementation for you and your partners
• Knowledge: Transfer knowledge to build your next Esri mapping solution
• Understanding: Analyst workshop to map your problem to solution
• Prototype: Infrastructure and consultants to prototype alongside your team
• Aesthetics: Improved end user experience of spatial online GIS services

£500 to £67,670 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@esriuk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

218957448066634

Contact

Clare Bean
01296 745500
info@esriuk.com

Planning

• Planning service: Yes
• How the planning service works: Typically, we adopt a Discovery-Alpha-Beta-Live phased planning process. This provides a structure and ensures we can define and measure deliverables and achieve expected outcomes.; We first help buyers to understand and assess organisational needs: business requirements, deployment scenarios (such as prototyping, development or production) and required service levels (availibility and performance).; We then advise on appropriate cloud hosting options based on commodity cloud providers, typically Amazon and Microsoft Azure (including common deployment patterns taking into account security, data provenance and mission criticality). ; We then help assess and choose appropriate technology solutions/configurations and plan for deployment. ; Once a solution has been specified we help plan the installation, configure, test and transition users to the service. ; Once a solution has been specified we help plan the installation, testing and transition of users to the service.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • ArcGIS in the Cloud (G-Cloud Software Service)
  • ArcGIS Online (G-Cloud Software Service)

Training

• Training service provided: Yes
• How the training service works: We provide a range of training including: Scheduled Training (instructor-led traditional classroom courses are taught at Esri UK training facilities throughout the United Kingdom); Virtual Training (instructor-led virtual training is delivered in real time over the internet and allows you to take a training course from the convenience of your own desktop); Onsite Training (instructor-led onsite training will enable GIS professionals to extend their knowledge and learning conveniently); One2one Training (instructor-led one2one training is tailored to your needs to maximise GIS capability within your organisation).; We can also provide Training Needs Analysis and bespoke training as required.
• Training is tied to specific services: Yes
• Services the training service works with:
  • ArcGIS in the Cloud (G-Cloud Software Service)
  • ArcGIS Online (G-Cloud Software Service)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Once a cloud solution has been selected and/or designed, we provide Professional Services to complete or assist in the migration to this service. This may include cloud infrastructure provision, installation and configuration. We can help migrate data, set up services and applications on the ArcGIS platform and train administrators and users as required. Deployment can be via day-rate or packaged services depending on the solution required. Training can be via scheduled courses or bespoke as required.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • ArcGIS in the Cloud (G-Cloud Software Service)
  • ArcGIS Online (G-Cloud Software Service)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance and performance testing is carried out in accordance with our ISO9001 certified Quality Management System. This provides processes for appropriate technical and project governance, risk and issue management, testing and configuration and release management. Acceptance criteria and testing are defined in advance in accordance with the business requirements and the software services designed and measured against these criteria. Quality is continually tested at each phase of deployment. We help buyers design test strategy and plans appropriate to the service being provided, covering functionality, performance (under load), availability (resilience and failover) and operational procedures including backup and restore.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Please see Esri UK's GIS Managed Cloud Services in G-Cloud Support

Service scope

• Service constraints: Esri UK services support Esri's ArcGIS Platform.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target response times:; P1 - 2 hours - System inoperable. No users can run application.; P2 - 2 hours - Critical component inoperable preventing “full production” use of system although other areas of system can be used.; P3 - 4 hours - Elements of system not providing the functionality as expected or intermittent failures in system processing. In all cases, system can be used for “full production”.; P4 - 8 hours - Problem does not impact use or productivity of system but is frustrating to use, or there is an error in documentation.; 09:00-17:30 GMT Monday-Friday excluding English Bank Holidays
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Please see the Esri UK Standard Support Policy in the Terms and Conditions document

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds Register
• ISO/IEC 27001 accreditation date: 19/11/2023
• What the ISO/IEC 27001 doesn’t cover: All controls covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Theme: Fighting climate change ; For over 50 years, Esri has been committed to the conservation of our planet and invested in geographic information system (GIS) solutions that help protect it and advocate for its care. Esri UK echoes the corporate commitment. We are dedicated to using geography and mapping datasets to drive interactive applications across the public and private sector, many of which are contributing to environmental protection at national and local levels. To support Buyer initiatives in line with the Social Value Model Outcomes, we will:; • Deliver additional environmental benefits through our Environmental Policy and associated activity including maintaining ISO 14001 certification. In accordance with the UK Government’s Procurement Policy Note 06/21, Esri Holdings, which includes Esri UK, has published its Carbon Reduction Plan which details: emission reduction targets; carbon reduction projects (completed and future); forecast of reduction in carbon emissions to 2030; declaration and sign off by board. In our own right, Esri UK has signed up to the SME Climate Hub and has committed to halve greenhouse gas emissions and reach Net Zero emissions before 2030, against a baseline taken in 2019. To continue our progress to achieving Net Zero, we will: decrease carbon emissions by 34% over the next five years to 700 tCO2e; procure all electricity used at Esri UK from renewable resources; and move more company vehicles to be Electric Vehicles (EV) with only a small number of plug-in hybrid electric vehicle (PHEV) by the end of 2024.; • Influence environmental protection and improvement by educating our staff and supply chain partners. When engaging supply chain partners, we will assess their carbon reduction commitments, as appropriate to their size and the scope of work and include relevant KPIs in their sub-contracts. We will assess performance at operational reviews and an annual audit.

  Covid-19 recovery

  Theme: COVID-19 recovery ; Esri UK has proactively supported the nation with it COVID-19 programmes and will continue to do so in line with the Social Value Model Outcomes. We will:; • Support employment, training and return to work through our well-established recruitment and personal development processes that are designed to follow best practice equality, diversity and inclusivity. We support the Armed Forces Covenant, run graduate schemes, a black geographer scholarship and work placements for GIS or geography students.; • Support people and local recovery through our charity donations and volunteering activities. Our Non-Profit programme provides heavily discounted Esri software for charitable organisations.; • Support organisations and businesses to recover through Esri’s Disaster Response Program (arcgis.com). This provides a free six-month subscription to anyone responding to a disaster and we offer free access to DRP data to help support disaster response including bespoke area reports for specific demographics.; • Optimise health and reduced demand on public services by supporting our staff to have minimal stress through good balance in their work and home lives. The company offers health insurance and an Employee Assistance Programme. To further support mental wellbeing and inclusion,, we run company events (virtually where necessary) and fortnightly sessions to raise awareness of a range of issues such as stress, resilience and meditation. ; • Improve workplace conditions by adopting a ‘flexible-first’ approach allowing all staff to continue working from home some days of the week while re-establishing our office presences in Aylesbury, Cambridge and Edinburgh.

  Tackling economic inequality

  Theme: Tackling economic inequality; Esri UK will proactively tackle economic inequality in line with the Social Value Model Outcomes. We will:; • Support entrepreneurship, growth and business creation through our network of over 100 partners including start-ups who specialise in adding value to ArcGIS through technology and industry or function expertise.; • Manage every partner in accordance with our robust Supply Chain Management Policy (Annex L of our ISO-certified Integrated Management System) which includes regular relationship reviews, information sharing to upskill their teams and management mentoring where appropriate. This will also increase supply chain resilience and capacity.; • Support diverse employment through our recruitment policy based on equality and inclusivity from job advert to appointment. This involves unconscious bias training and screening candidates according to their skills and experience and not personal characteristics. We will target deprived areas and under-represented groups through specialist forums. Where appropriate, we allow additional time to complete candidate recruitment tasks, change the interview format and/or location and/or present information differently. ; • Provide a flexible and progressive workplace that aligns to the five foundational principles of quality work: fair pay (all staff are paid above the Living Wage); participation; progression; voice; and autonomy.; • Provide education and training by investing in learning, development and progression opportunities for our employees. ; • Maintain our Schools Programme providing free GIS software, data and lesson materials for every school in the UK to support teaching of the national curriculum. We have a similar programme giving universities access to ArcGIS software. ; • Offer school and student placements to encourage more people into the technology industry to address skills shortages.; • Ensure robust cyber security on our projects through implementation of best practice and Government-backed certification schemes. We will cascade this through our supply chain by assessing, monitoring and auditing.

  Equal opportunity

  Theme: Equal opportunity; Esri UK is an equal opportunity employer and we proactively create an inclusive working environment. We embrace diversity and disability with zero tolerance towards inequality or discriminatory behaviour. On every contract, to align with the Social Value Model Outcomes, we will: ; • Advertise job opportunities widely, targeting specific areas and under-represented groups.; • Promote equal opportunity for careers in GIS through our schools programme and graduate intake, boosted by our Scholarships Programme for black and mixed black heritage students. ; • Remove unconscious bias by training interviewers and screening candidates according to their skills and experience and not personal characteristics. ; • Support disabled candidates by allowing additional time to complete candidate recruitment tasks, changing the interview format and/or location and/or presenting information differently. ; • Provide a flexible and progressive workplace that aligns to the five foundational principles of quality work: fair pay (all staff are paid above the Living Wage); participation; progression; voice; and autonomy.; • Provide education and training by investing in learning, development and progression opportunities for all employees.; • Remove barriers to development or progression by, for example, running formal Occupational Health assessments; supplying suitable technology; giving subsidies for visual impairment. ; • Offer our flexible-first working model, specifically allowing disabled staff to work from home. We conduct a thorough risk assessment and provide equipment and training where required.; • Support our active Diversity, Equity and Inclusion Group that comprises staff and senior leaders from across the business and oversees a comprehensive programme to be an equitable and inclusive place to work. Part of this group’s remit is to run a series of companywide awareness sessions including topics such as racial equity, allyship, neurodiversity, and mental health.; • Maintain our Modern Slavery Statement.; • Support the Armed Forces Covenant.

  Wellbeing

  Theme: Wellbeing; Esri UK fosters a culture which supports people’s wellbeing, creating an environment of psychological safety in which people are actively encouraged to come forward if they need help. On every contract, to align with the Social Value Model Outcomes, we will:; •Set clear objectives and expectations, then agree with the appointed employee or contractor their work location, hours, ways of working, training, equipment and any other requirements that will make their work-life balance as stress-free as possible. ; •Promote a remote-first working model and provide full flexibility for staff to fulfil their roles, tasks and hours to suit their personal lifestyle and responsibilities such as child or other family care. ; •Encourage a ‘work in working hours’ culture and encourage everyone to take their annual leave.; •Train everyone in the workforce to understand the importance of recognising and sharing their own and others’ physical and mental challenges.; •Offer Vitality health insurance and Medicash to all staff, as well an Employee Assistance Programme.; •Support the community with two volunteering days per employee per annum for a charity of their choice and an additional three volunteering days for company-backed schemes such as canal-clearing and tree-planting.; • Run company events (virtual and in person) and fortnightly awareness sessions covering topics such as stress management, resilience and meditation. ; • Maintain a partnership with Mind (the mental health charity) who run regular webinars for employees, contractors and line managers, covering how to recognise that someone is struggling with mental health, how to have a conversation around someone's mental health and resources for anyone suffering.; • Address actual mental or physical health issues quickly and sensitively to surface the cause beneath any outward symptoms. ; • Run a comprehensive annual survey to check staff satisfaction with inclusion, belonging, mental health, physical, psychological safety, managerial support and wellbeing.

Pricing

• Price: £500 to £67,670 a unit a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@esriuk.com. Tell them what format you need. It will help if you say what assistive technology you use.