THOUGHTWORKS, LTD

Artificial Intelligence in the Public Sector

We help you evaluate, plan and migrate the right Artificial Intelligence (AI) solution by:
Managing risks and governance approach. Helping you navigate ethical concerns so you build transparency, trust and privacy to meet user needs. Help evaluate to pick the right model for you. Build, run and manage your implementation.

Features

• Building production quality models that go beyond proof of concept
• Aligns data, technology and capabilities to better meet user needs
• Discovery based approach to understand needs and existing landscape
• Our repeatable process understands risk, ethical and responsible technology needs
• Privacy and transparency first approach
• Identifies the optimal approach to deliver outcomes (LLM, ML etc).
• Leverages Product ownership to deliver continuous data governance and quality
• Outcome based Incremental delivery backed by data and insights
• Agnostic expertise across data cloud services, tools, languages and practices
• LLM Model evaluation and measurement

Benefits

• Reduce your risk by quickly building responsible, ethical solutions quickly
• Empower users by building tools that meet user needs
• Identifies data and technology to deliver the right solution
• Identifies data quality issues that can reduce effectiveness of models
• Reduces upfront investment risk, with delivery through incremental value/benefits
• Work together with user research to
• Incrementally evolve human/AI interactions to optimise outcomes and needs
• RAG/Model evaluation and assessment
• Continuous Integration automation and deployment reduces cost of change
• Goes beyond proof of concept with production models and data

£475 to £1,670 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@thoughtworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

219088487830975

Contact

Matt Simons
020 3437 0990
bidteam@thoughtworks.com

Planning

• Planning service: Yes
• How the planning service works: Our teams use a discovery approach to understand objectives, constraints, manage risk and evaluate possible solutions. This allows them to create clarity and alignment, focus on needs and strategic outcomes.; ; We plan for delivery, enablement and platform development in partnership with you. This takes into account Data Science, Tech and Product perspectives and we will work to identify data ownership and data quality improvements to build a better solution.; ; We work with you as part of a co-sourced team to ensure we can also upskill your people and transition the solution to you.; ; Through this process we identify and assure the development of ways of working, roles and stewardship/ownership which cover all of the areas required to develop a suitable approach. ; ; We will identify and prioritise those areas which will have a significant impact over time. ; ; Assumptions are tested and validated through tests and then in delivery at the earliest opportunity, to mitigate risks and release value. ; ; Our teams bring experience in delivery of disciplined agile practices in the cloud, data science, AI and engineering to help you deliver quicker.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Collaboration is key to the way we work and through partnering with you and ensuring knowledge transfer is part of daily delivery activity we enable our client’s teams to build their own capability and skills.; Your team members will be paired up with Thoughtworks team members in similar roles. This allows them to benefit from shared experience and domain knowledge in a positive environment where they can ask questions and learn on the job.; This collaborative learning can be supported and supplemented through formal and informal methods where applicable. These can include workshops, literature and “bite size” zoom sessions.; Part of our way of working is ensuring the client teams we work with are left with the knowledge, experience and confidence to continue evolving the system at when our engagement ends.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will help you identify the right cloud based solution, working with stakeholders like ethics, security, governance, service delivery and data owners to minimise delivery risk.; ; We will plan and coordinate the activities to manage the migration:; ; - Identifying data needed and tooling required to migrate existing data and transform it using automated pipelines to ensure a repeatable process and reduce risk.; ; - Testing and validating the migration process and stages; - Identify rollback/continuity plans; ; We will provide context and key considerations to inform decisions on architecture and how best to make use of cloud services, allowing for future evolution of the platform. We will also help you understand cost and trade-off implications of solutions.; ; This service supports developing appropriate approaches to maintaining and migrating from existing data repositories and processes, within an effective governance framework to manage across the migration period. ; ; The approach also supports clear development of cloud-based architectures which make the most of cloud capabilities, without unintentionally becoming constrained by pre-packaged cloud services and capabilities.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Your solution will have our quality approach embedded into its delivery. Minimising error and maximising quality, we use automation extensively for technical testing, ensuring repeatability and removing bias. Our quality analysts are part of the development process from early on, analysing requirements and encouraging a testing mindset during development. They help select appropriate evaluation tools for the models behind the AI components and ensure those evals are run and monitored continuously. Frequent touch points between quality analysts and developers allows for quick reactions when defects occur, saving time and money by effecting fixes early on. We bring extensive experience in performance (often coupled with zero-downtime tests), security, data migration and operational testing to add to standard functional quality assurance processes. Enabling time and money savings, we can help build appropriate tests ensuring your service is behaving as it should, taking into account any non-functional requirements. We ensure services and systems are highly observable and well monitored so any uncaught or operational issues are detected in the live service, minimising disruption and downtime.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our DAMO managed service capability delivers continuous service evolution, enhancement and improvement alongside traditional support services. Using cutting edge tooling and approaches, our engineering teams aim to make all your services “zero maintenance” over time, improving user experiences and significantly reducing support costs.; ; We are happy to support services that we have helped deliver on the cloud, via this service or via our Managed Cloud Services offering, also available in GCloud14.

Service scope

• Service constraints: This is a consultancy service intended to help buyers optimise their experience with data and AI focused delivery and understand ethical concerns regarding data privacy, AI usage etc. ; ; Therefore our service is relatively free of constraints and is guided almost entirely by your needs.; ; Scope and duration to be agreed at time of engagement

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We will work with you as part of the service to understand and agree SLAs.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We will leverage your existing departmental web chat
• Web chat accessibility testing: We will leverage your existing departmental web chat and testing
• Support levels: Support is provided during service development during working hours by the delivery team as part of the overall DevOps approach to the engagement, with response times to be agreed during initial engagement. We are happy to explore any additional needs at the outset of the service.; ; Our DAMO managed service capability delivers continuous service evolution, enhancement and improvement alongside traditional support levels 1-3. Using cutting edge tooling and approaches, our engineering teams aim to make all your services “zero maintenance” over time, improving user experiences and significantly reducing support costs.; ; We will work with you as part of the service to understand your needs and plan and agree the scope of the support service you require, including costs. ; ; All accounts are supported by an account manager and are staffed with engineers with the appropriate skills and experience to suit your needs.; ; The service is to mature enablement for whole lifecycle ownership of products and systems. Therefore ongoing user support should not be specified as an outsourced service.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Thoughtworks is committed to helping address all aspects of social responsibility, including our industry’s carbon footprint and contribution to climate change. We have developed a responsible tech playbook which considers sustainability and environmental impact of tech solutions alongside other aspects of corporate responsibility (see https://www.thoughtworks.com/en-gb/about-us/social-change/responsible-tech-playbook; our Building Responsible Cloud Services GCloud offering). We are working in partnership with multiple clients on solutions in the greener and cleaner energy space, and of course we monitor and take steps to reduce our own carbon footprint in line with our carbon reduction plan. ; Our cloud services can help fight climate change by reducing the carbon impact of legacy (non-cloud) services, by optimising cloud services to reduce carbon impact, and by using the cloud to develop solutions whose purpose is to reduce carbon impact. Our Social Impact Leads will help us to shape a relevant and impactful social value offer for you, aligned to your requirements and scaled appropriately to fit with the scope and size of any engagement. We will provide a clear plan, agree success metrics, and report our activities and benefits against the relevant MAC sub-criteria.

  Covid-19 recovery

  The UK has faced a disruptive period as a result of the pandemic, and whilst we have adapted, there are ongoing health, economic and social impacts. Thoughtworks helped the NHS to stabilise the 111 service when it was under significant pressure in the early days of the pandemic, and we are committed to supporting our public services in targeted recovery plans in areas such as well-being, education and skills development, employment, economic inequality etc. Our Social Impact Leads will help us to shape a relevant and impactful social value offer for you, aligned to your requirements and scaled appropriately to fit with the scope and size of any engagement. We will provide a clear plan, agree success metrics, and report our activities and benefits against the relevant MAC sub-criteria.

  Tackling economic inequality

  Our past activities in this area have included; - Creating new jobs e.g. 20 jobs in the North East to support public sector clients; - Supporting training in disadvantaged areas e.g. sponsoring career changers on IT courses, mentoring, career talks, and interview training; - Providing work experience opportunities under contracts e.g. paid placements and internships; - Providing training to our supply chain to help them enter new markets and win business independent of Thoughtworks; Our Social Impact Leads will help us to shape a relevant and impactful social value offer for you, aligned to your requirements and scaled appropriately to fit with the scope and size of any engagement. We will provide a clear plan, agree success metrics, and report our activities and benefits against the relevant MAC sub-criteria.

  Equal opportunity

  Thoughtworks strongly believes in equal opportunities, inclusion, and the value of diversity. We have a large body of knowledge and training assets, as well as active communities and dedicated leaders in our business, who are in high demand to support clients in developing strategies to mirror Thoughtworks’ own success in building our diverse team. In past engagements we have offered social value programmes creating employment opportunities for those who face barriers to employment e.g. sponsoring 6 students from disadvantaged/minority backgrounds through university. Our Social Impact Leads will help us to shape a relevant and impactful social value offer for you, aligned to your requirements and scaled appropriately to fit with the scope and size of any engagement. We will provide a clear plan, agree success metrics, and report our activities and benefits against the relevant MAC sub-criteria.

  Wellbeing

  We recognise the huge range of factors that can impact physical and mental wellbeing and resilience, from diet, exercise and sleep quality to financial worries, psychological safety, work opportunities, and access to services – and often these intersect. Thoughtworks provides holistic support, wellbeing programmes, sign-posting and training to our own consultants in these and other areas, and can help you develop offerings either within your own organisation, or targeted towards specific communities. Our Social Impact Leads will help us to shape a relevant and impactful social value offer for you, aligned to your requirements and scaled appropriately to fit with the scope and size of any engagement. We will provide a clear plan, agree success metrics, and report our activities and benefits against the relevant MAC sub-criteria.

Pricing

• Price: £475 to £1,670 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@thoughtworks.com. Tell them what format you need. It will help if you say what assistive technology you use.