EXTRAC AI LIMITED

ExTrac

ExTrac is a sovereign UK decision intelligence capability. We detect risks in the physical world, online, and where the two intersect by ingesting expert-curated data streams and using AI to make sense of these at scale. Insights are delivered through our SaaS platform, open-source intelligence (OSINT) reports, and APIs.

Features

• Automated threat and risk event detection
• Customisable threat and risk alerts
• Threat and risk level forecasting
• Narrative, topic, and theme detection and modelling
• AI analyst co-pilot (Co-Analyst)
• Advanced data analytics capabilities
• Automated data visualisation tools
• Available via a secure web portal or API
• Bespoke threat and risk intelligence reporting
• Secure and compliant by design

Benefits

• Access high-relevance threat data, curated by human domain experts
• Receive live threat alerts about risks that your organisation faces
• Detect and track emerging risks via a real-time threat map
• Forecast future threat and risk levels
• Detect and model hostile strategic communications campaigns and narratives
• Leverage ExTrac's AI-powered intelligence 'Co-Analyst' to save time and resources
• Build custom threat intelligence dashboards to reflect unique risk profiles
• Expand data coverage based on your evolving requirements
• Access historical threat data and trend analysis

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oliver.bond@extrac.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

219152525990007

Contact

Oliver Bond
N/A
oliver.bond@extrac.ai

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Anomaly Detection AI Software Services
  • Personalize AI Software Services
  • Forecast AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Software Licenses

User support

• Email or online ticketing support: Yes
• Support response times: Within 4 hours, often quicker
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: We have a dedicated customer success team that provides email, telephone and onsite support to our customers. The majority of training and ongoing support is done virtually as the platform is very intuitive to use, but onsite support is also provided as required at no cost if the location is within the UK and the requirement is reasonable.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All ExTrac uses are provided with initial training and unlimited ongoing support from a named customer success representative. Training is provided virtually as standard, though can be conducted onsite if required.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The platform does not use or store any user data.
• End-of-contract process: At the end of the contract, if access is no longer required by the user, their access permissions are removed.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: N/A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The ExTrac mobile application provides access to the Co-analyst AI assistant and real-time alerts functionality, enabling users to query intelligence and receive notifications on the go. The mobile app does not include dashboard visualisation features. Both the mobile and web-based platforms provide access to the same underlying data, ensuring consistency across all user touchpoints.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The ExTrac platform enables users to access and analyse comprehensive data through flexible interfaces. Users can build custom dashboards to visualise, explore, and export data across multiple formats, including text, images, and video content. The Co-analyst AI assistant (ExTrac’s domain specific AI model) allows the user to draw insights from the data using natural language prompts. User can also set up real-time alerts through the web platform. In addition, the service also offers a RESTful API for programmatic access, enabling users to retrieve data through GET requests using any programming language. All data access is read-only.
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Users can obtain an API key by contacting [info@extrac.ai](mailto:info@extrac.ai). The API operates as a read-only service, meaning users cannot make changes to the data. Users can request data from the service by providing input parameters and specifying desired output content. There are limitations to what users can do through the API, which are determined based on the account's specifications at the time of key request. These limitations may include monthly quotas for data retrieval from specific endpoints, restrictions on accessed data types, and limits on the volume of data fetched per request. If users need to adjust these limits, they may contact us directly.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: ExTrac offers customisable contracts that allow clients to request tailored threat and risk coverage. They can access specific system components, obtain particular data coverage or types, or receive our service through a single method—whether via an API, web application, or reports delivered by email or other tools.

Scaling

• Independence of resources: ExTrac's data hosting and compute infrastructures has been designed with scalability in mind and can be dynamically adjusted based on levels of platform usage.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: The platform does not use or store any user data.
• Data export formats: Other
• Other data export formats: Users do not export data.
• Data import formats: Other
• Other data import formats: Users do not import any data.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The standard ExTrac Service Level Agreement commits that ExTrac will use all reasonable endeavours to ensure that the uptime of cloud services is at least 99% during each calendar month. ExTrac commtis to clients that, for any working day where services are unavailable for 25% of the workday or more, one full day will be credited to the Contract term. A working day is defined as 0900-1700 based on the time zone of the jurisdiction where the Contract is held. An outage is defined as one or more core platform capabilities being unavailable.
• Approach to resilience: ExTrac leverages an ephemeral, auto-healing infrastructure with a strong focus on resilience. We utilize Terraform to manage our infrastructure as version-controlled code, enabling us to recreate the entire environment within hours if necessary. For backend and API services, we rely on Kubernetes, which ensures high uptime, automated scaling, and self-healing capabilities. This combination of tools allows us to maintain a robust, fault-tolerant service that swiftly adapts to challenges and minimises downtime.
• Outage reporting: ExTrac utilises Incident.io to maintain a status page that provides real-time system updates internally.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Users authenticate to the ExTrac platform using a combination of username/password and two-factor authentication (2FA). All users are required to enable 2FA on their accounts to ensure secure access to the service. The authentication process involves users first entering their credentials, followed by a second factor verification step using an authenticator app or other approved 2FA method.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ExTrac operates according to a documented cyber, data, and information security policy that is reviewed every six months or on an ad hoc basis following changes to system architecture or regulations in any of the jurisdictions where ExTrac operates. All ExTrac team members receive training on this policy as part of onboarding, including training on the identification of the full range of cyber and information threats, and are required to complete refresher training on an annual basis. The policy covers information classification and handling, password management procedures, management and security of individual IT devices, regulation of the use of removable media, regulation of the use of authorised software and applications, erasure of systems and safe disposal of IT assets, information security incident response procedures, acceptable use of social media, and identification of insider threats. Adherence to ExTrac policies is monitored by individual line managers with the oversight of the IT department and the executive team.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Any changes to services, features or infrastructure relating to the production release of the SaaS platform are put through the following processes: 1. Change request raised via our internal task management system. 2. Request moved to triage and discussed with internal stakeholders. 3. If approved, engineering tasks are created, approved and scheduled. 4. A detailed record of changes made are tracked via tasking software and their related code Pull Requests.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Assessment: (a) Vulnerability assessments are conducted on all software products and systems; (b) these assessments include automated scanning tools, internal manual testing, and external audits; (c) The assessments are performed by certified personnel or third-party experts. Information: Threat data is drawn from up to date vulnerability testing software, leveraging systems such as VulnHub & OWASP. Critical patches are prioritised for immediate deployment and applied within our SLA guidelines.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: ExTrac implements a range of proactive security measures to ensure the security and integrity of our systems, including AWS Web Application Firewall. ExTrac also leverages monitoring and observability toolings, such as Wiz and Intrude, to proactively monitor our API and AWS Cloud Front service logs for potential compromises. The ExTrac incident response policy defines how vulnerabilities are dealt with depending on the level and SLA.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: ExTrac operates a documented Incident Response Protocol which details processes for declaring, classifying, escalating, communicating, and learning from security and engineering incidents. This is managed via the incident.io platform. Incidents can be declared by either internal stakeholders or users (via email or phone with the ExTrac Customer Success team). Following declaration of an incident, a response team is immediately identified, the impact evaluated, and a plan put in place for communicating updates to the user base. Regular updates are provided to users until the incident is resolved. After-action reports are produced for every incident and lessons learned are shared internally.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Burea
• ISO/IEC 27001 accreditation date: Wednesday 30 April 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 58047410-773f-4df9-8b16-144dd73db49a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ed86172c-b73f-4f18-b01a-2e7ce9267561
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oliver.bond@extrac.ai. Tell them what format you need. It will help if you say what assistive technology you use.