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The Audience Agency

Audience Answers - Feasibility and commissioning support services

The Audience Agency's G-Cloud 14 Audience Answers Cloud Support Service offers expert feasibility and commissioning support services , providing comprehensive cloud support including research, consultancy, and training for feasibility studies, policy definition, strategic planning, investment analysis, commissioning, and implementation plans, focusing on technical requirements, data standards, and risk management.

Features

  • Policy and strategy driver definition
  • Feasibility and options analysis
  • Investment case
  • Business and technical requirements
  • Requirements and specifications for procurement documentation
  • Platform Customisation Guidance
  • Technical Architecture Design
  • Service Blueprint Creation
  • Governance and Monitoring Frameworks
  • Creating comprehensive user training plans.

Benefits

  • Empowers organisations with comprehensive data and insights
  • Strengthens investment cases, enhancing potential for securing funding.
  • Ensures that strategies and policies are effective goals.
  • Identifies potential risks early, allowing for proactive management strategies.
  • Provides tailored solutions that fit the specific needs.
  • Optimises the use of resources through precise requirements/specifications.
  • Facilitates smooth integration of new systems with existing infrastructure.

Pricing

£660 to £780 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nina.douglas@theaudienceagency.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 1 9 1 8 1 8 5 8 1 1 4 6 6 8

Contact

The Audience Agency Nina Douglas-Bain
Telephone: 020 7407 4625
Email: nina.douglas@theaudienceagency.org

Planning

Planning service
Yes
How the planning service works
1. Needs Assessment: Engage with stakeholders to understand specific business goals, data types, volume, and usage patterns. This involves workshops and interviews to identify and prioritise requirements.
2. Architecture Design: Design a scalable, secure, and robust cloud architecture tailored to the specific needs of data management and analytics. This includes choosing between public, private, or hybrid cloud models based on the data sensitivity and compliance requirements.
3. Vendor Selection: Help in selecting cloud service providers and software vendors that align with the organisation's budget, performance, and operational needs. This involves comparative analysis of different services like AWS, Azure, or Google Cloud Platform.
4. Data Governance and Compliance: Establish a governance framework that ensures data quality, security, and compliance with relevant regulations (GDPR, etc.). This includes setting up roles and responsibilities for data access and audits.
5. Implementation Planning: Develop a phased implementation roadmap to ensure minimal disruption to existing operations. This involves detailing the migration strategies, integration with existing systems, and the provisioning of training for the IT team and end-users.
6. Monitoring and Optimisation: Plan for continuous monitoring of the system’s performance and regular optimisation checks to adapt to changing needs and technologies.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training involves a structured approach designed to equip users with the necessary skills and knowledge to effectively utilise the platform. Here's how we facilitate this training:
1. Interactive Workshops: Conduct hands-on workshops focusing on practical use cases tailored to your organisation's needs. These sessions allow users to interact directly with the software, learning through real-time feedback and guidance.
2. Webinars and Online Tutorials: Offer a series of webinars and self-paced online tutorials covering basic operations to advanced features. These resources are accessible 24/7, enabling users to learn at their own pace.
3. Documentation and User Guides: Provide comprehensive documentation and step-by-step user guides. These materials include screenshots, FAQs, and troubleshooting tips to assist users in navigating the software efficiently.
4. Support and Q&A Sessions: Set up regular Q&A sessions and provide ongoing support to address user queries and challenges. This ensures users receive help when needed and remain productive.
This multi-faceted training strategy ensures that all users, regardless of their technical proficiency, can effectively leverage the Audience Answers software to achieve their organisational goals
Training is tied to specific services
Yes
Services the training service works with
Audience Answers

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
To support cloud hosting or software services effectively, The Audience Agency leverages a dedicated community and support team alongside a robust ticketing system. Here's how it works:
Dedicated Support Hours: Our community & support team is available from Monday to Friday, between 10:00 AM and 6:00 PM. During these hours, clients can reach out via phone or email to receive real-time assistance. This accessibility ensures that any immediate concerns or issues can be addressed promptly.
Expertise and Guidance: Our team not only provides technical support but also offers guidance on how to best utilise our services and apply them effectively within your operations. Whether it's troubleshooting or strategic advice, our experts are ready to help.
Ticket Management System: We employ a sophisticated support ticket system that allows us to track, prioritise, and manage inquiries and issues effectively. This system ensures that every ticket is logged, monitored, and resolved according to its urgency and impact, providing a systematic approach to problem resolution.
Progress Tracking: The ticket system also enables us to keep users informed about the status of their requests. Users can track the progress of their issues from reporting to resolution, ensuring transparency and accountability in the support process.

Service scope

Service constraints
Our services are specifically designed for the arts, culture, place, creative, and heritage sectors, focusing on the unique needs and challenges of these fields. This specialisation allows us to provide tailored solutions that enhance engagement, manage collections, and support cultural preservation. However, this focus may limit applicability for industries outside these sectors, as the tools and strategies are optimised for the specific workflows, regulatory requirements, and audience engagement strategies prevalent in the arts and heritage domains.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are 48 working hours between Monday to Friday (unless they are marked as urgent when it is will be 24 hours).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Our integrated support offering is designed to provide comprehensive assistance tailored to the Buyers needs. This support package includes:
• Dedicated Account Manager: You will have a Dedicated Account Manager who oversees your project from start to finish, providing personalised support and ensuring that all your requirements are met efficiently.
• 24/7 Access to our ticketing system: Our dedicated support system with FAQs and support documentation is available around the clock and our support team are able to assist within the hours of 9am to 6pm Monday to Friday.
This premium level of support is priced as a percentage of your overall service cost, but additional support can be charged at the SFIA day rates.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Wellbeing

Covid-19 recovery

In the context of COVID-19 recovery, our user research and engagement services focus on harnessing cultural data to help arts and culture organisations navigate the post-pandemic landscape. By analysing trends and impacts, we can identify resilient strategies that enable these institutions to reconnect with their audiences, innovate in their offerings, and secure necessary funding. Our data-driven insights also guide organisations in reconfiguring physical spaces and digital presence to align with new health guidelines and audience expectations, ensuring a safe and engaging cultural experience.

Tackling economic inequality

Addressing economic inequality within the arts and culture sectors involves using data to uncover and tackle disparities in access and participation. Our services support organisations in understanding the demographic and socio-economic composition of their audiences and the broader community. This insight allows for the development of programs and policies that are inclusive and equitable, ensuring that cultural enrichment benefits a diverse range of participants. Additionally, we provide data that can help argue for targeted funding and resources, aiming to level the playing field and foster a more inclusive cultural landscape.

Wellbeing

Enhancing community wellbeing through arts and culture is a crucial focus of our data services. By analysing engagement patterns and feedback, we help organisations to craft experiences that promote mental health and overall wellbeing. This includes identifying therapeutic aspects of cultural participation and tailoring programs to serve as powerful tools for healing and social connection. Our insights aid in creating initiatives that address specific community needs, such as programs for seniors, youths, and marginalised groups, ensuring that the arts remain a vital part of maintaining and enhancing community health and happiness.

Pricing

Price
£660 to £780 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nina.douglas@theaudienceagency.org. Tell them what format you need. It will help if you say what assistive technology you use.