Gradian Systems Ltd

Broadcom/Symantec Email Security Service (ESS)

Email security service filters unwanted messages and protects your mailboxes from targeted attacks. The service has self-learning capabilities enriched with Symantec intelligence to deliver highly effective and accurate email security. Encryption and data loss prevention help you control sensitive data.

Features

• Supports Microsoft Office 365 and Google Apps
• Protection against spam, malware, phishing and targeted attacks
• Email Security Service has Enforced TLS Encryption
• 100% protection from Viruses as defined in the SLA
• Granular policy-based Data Protection to control sensitive data
• Dependable service from the cloud - 100% Availability SLA
• Supported by email security experts, accessible 24/7

Benefits

• Reduces complexity.
• Increases employee productivity while reducing the risk of security breaches.
• Enforce usage policies, reduce data loss and maintain regulatory compliance.
• Enables rapid implementation, delivers predictable costs, reduces total cost ownership.
• Ensures the highest quality of service delivery.
• 24/7 access to a dedicated team of email security specialists.

£1 a user

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

219301027556295

Contact

Stuart Case
07770 377936
stuart.case@gradian.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None.
• System requirements: The service does not require any specific system requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please see Gradian's Support Guide attached.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Please see Gradian's Support Guide attached.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Gradian possess the skills and support to configure, deploy, support and run this service on your behalf. These services can be found under Gradian's Professional Service and Gradian's Managed Configuration Service. Alternatve support options can be found under Gradian's Technical Account Service Plan (T.A.S.P) and Gradian Support for Symantec Products.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats: PowerPoint
• End-of-contract data extraction: The reporting data can be exported in CSV format, no data will be held after end of contract.
• End-of-contract process: Symantec will stop processing SMTP email for the customer domain and reject all emails. The customer therefore needs to reconfigure their MX records to route traffic to an alternative source.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All detection is carried out in a cloud environment so there is no difference in service regardless of the endpoint being used.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The portal is a web based management console. As the administrator for the organization you can configure various security settings. Administrators log in using a portal administrator account. Password policy settings ensure that your portal user accounts are controlled with a time-limited password expiry date and a set limit of password re-use.
• Accessibility standards: None or don’t know
• Description of accessibility: Administered through a web based management console, the console provides role based access controls. Permissions can be set as follows: - No access / Read only / read write access to service configurations - Access to reporting information - Access to specific domains - Access to specific services The console also supports 2 factor authentication to secure access. All changes to configuration are logged. The management console provides the ability for customers to configure and manage the service, access reports, and view data and statistics as part of the service.
• Accessibility testing: Unknown.
• API: No
• Customisation available: Yes
• Description of customisation: The administrator can customize email security policies (e.g. anti-spam, data protection), end user alerts and email disclaimers.

Scaling

• Independence of resources: Email Security.cloud is a globally hosted and load balanced solution, operating across three datacenter clusters in EMEA. The service operates at 40% load during normal operations, meaning an entire datacenter could be lost without affecting service.

Analytics

• Service usage metrics: Yes
• Metrics types: Gradian can help provide reports on all features within the Portal. Should you require definitive and granular reports beyond 1st and 2nd line capability, Symantec have a dedicated Reporting Team who can help as part of the service
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Broadcom/Symantec

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data at rest is stored in the Amazon cloud.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Via a report through the console or email/email attachment. Dependant on add ons they may also do so through an api.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Platform is available on a twenty-four (24) hours/day by seven (7) days/week basis and is monitored for availability and service capacity.
• Approach to resilience: Buyers are provided with their own instance of the Email Security Services, Redundant data center clusters to balance availability in the event of outage.
• Outage reporting: Scheduled maintenance and emergency outages reported to customer by Symantec.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Must be logged into the web app to access these features, and have the appropriate user-role in the Platform.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds Register
• ISO/IEC 27001 accreditation date: 23/05/2016
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Data centers SOC 2 type 2 reports
  • ISO27001 compliant

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: All staff are required to read and comply with our security policies. Staff are trained in line with our security practices. Our Chief Security Officer reports directly to Symantec's General Counsel. Our policies and processes include, but are not limited to, security, incident response, business continuity, secure software development and supply chain risk management. External versions of a number of our policies are available here: https://www.symantec.com/about/customer-trust-portal
• Information security policies and processes: We have an ISMS committee who are responsible for day to day management of the ISMS system. That committee is headed by a senior manager who is responsible for compliance and customer assurance. That committee reports to a governance committee responsible for all applicable standards compliance, which then reports to the business owner of the service.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow a multi-stage process. Our DevOps process drives change management, including the development cycle, testing, quality assurance and staging, prior to deployment into production deployment
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec'c Software Security Group works with the impacted team(s) to: Recreate the environment and issue within Symantec’s labs for an expedited resolution. Facilitate a prompt and accurate response. Avoid delays in new Symantec releases.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We follow a multi-stage process. Our DevOps process drives change management, including the development cycle, testing, quality assurance and staging, prior to deployment into production deployment
• Incident management type: Supplier-defined controls
• Incident management approach: Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Gradian are very proud to be an equal opportunity employer.

Pricing

• Price: £1 a user
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.