EVERYCLOUD SECURITY LIMITED

Acronis Cyber Protect Cloud

Acronis Cyber Protect Cloud provides device and cloud-environment backups, combined with AI-based anti-malware, antivirus, and endpoint protection management in one single platform. Fully scalable

Features

• Granular Cloud backup, disaster recovery, Microsoft365 backup, OneDrive, Sharepoint, Mailbox
• Endpoint Detection and Remediation; Encrypted backups
• Antivirus and Anti-malware, ransomware protection
• Vulnerability scanning, patch management, workstation and VM protection
• Remote desktop and remote assistance; hardware inventory
• Forensic backups, workstation backup, flexible backup policies
• Customisable retention and deletion policies
• Centralised web-based management console, customisable widgets and reporting
• Role-based administrative access to the management console
• Various deployment methods; single agent, LAN, AD

Benefits

• Centralised management in a simple to use, single interface
• Lightweight device agent: minimal BAU disruption when connecting to console
• Single agent for all features avoids multiple installs on devices
• Cloud-environment backup is conducted entirely in the cloud
• Workstation and device backup can be scheduled out of hours
• Minimal staff time needed for setup
• Scalable up to multi-site organisations
• Rapid recovery and restore for quicker RTO

£36 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@everycloud.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

219330114756268

Contact

Paul Richards
02078872824
contracts@everycloud.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Backup can be used for standalone machines but can also be used as a cloud to cloud backup solution in tandem with solutions such as M365, Google Workspace, etc.
• Cloud deployment model: Private cloud
• Service constraints: There is no official maintenance schedule, however customers will always receive sufficient warning notifications via email in advanced of any planned maintenance.; No specific hardware configuration limitations.
• System requirements:
  • Company firewalls must allow access to backup servers
  • Management console accessible through supported browsers
  • Windows, MacOS, Various VM OS, iOS and Android

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SevD: <24 hours; SevC: <8 hours; SevB <4 hours; SevA: <4 hours; Sev0: <1 hour;; ; SevD: Minor Issue / Question;; SevC: Moderate Issue;; SevB: High Level Issue / Time-Sensitive;; SevA: Critical / Business-down issue.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: "Support Included:; ; Customer Care: product functionality questions, questions covered in Acronis software User’s Guide;; Handling known issues (Knowledgebase Documentation), for instance issues with VSS;; Basic troubleshooting of unknown/undescribed issue before escalating to Acronis Support: Checking available solutions/workarounds in Acronis KB Analyzing collected error message/log files per Acronis KB; Defining an issue and explaining its symptoms; Collecting error message(s) or error output; Defining an action or outcome you expect from the product; Strict following escalation template while escalating the issue to Acronis Service Provider Support.; Service Provider is to monitor whether suggested troubleshooting steps are being performed by the end-user to the full extent and whether requested information is provided in the sufficient amount.; ; Service Provider to handle any escalations to Acronis product support team.; ; Technical Account Managers are provided at any additional cost."
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Professional Services, Virtual Kick-Off Sessions, KB, Online Training (Self-Paced and Instructor-Led)
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: User data is not stored. Backup data is stored for 6 months after contract termination.
• End-of-contract process: Access to the service is terminated by the service provider if there has been no renewal agreed within the determined renewal period. Backup data is stored for 6 months after contract termination.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Users access all features of the service via a single point of management within a web browser.
• Accessibility standards: None or don’t know
• Description of accessibility: The admin dashboard is a responsive web app which adheres to any device accessibility settings the user has enabled. Any imagery contains alt-text which is descriptive in the case where an image is not purely graphical. ; All information provided by imagery is also provided by text-values.
• Accessibility testing: Thorough testing completed by internal quality assurance teams as well as external testing completed by customers and other external users.
• API: Yes
• What users can and can't do using the API: Alerts, Tasks, Account Management, Agent-Related Information / Details, Resource and Policy Management
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Tenants are logically separated. Capacity management and monitoring.

Analytics

• Service usage metrics: Yes
• Metrics types: Storage capacity, number of devices, type of devices, number of advanced licenses.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Acronis International GmbH

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users cannot export their data as no user data is stored. Backup data cannot be exported as each backup vendor uses a proprietary format for backups.
• Data export formats: Other
• Other data export formats: None
• Data import formats: Other
• Other data import formats: None

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Target value is 99.9% uptime for the service. No defined recompense structure.
• Approach to resilience: Available upon request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: User-defined Role-Based Access Control
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Andrew Launn, EMEA System Certification Director for BSI
• ISO/IEC 27001 accreditation date: 03/10/2018
• What the ISO/IEC 27001 doesn’t cover: See the certification scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 05/06/2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: See the certification scope.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • HDS France (Health Data Hosting)
  • HIPAA
  • ISO 50001
  • ISO ISO 9001
  • Uptime Institute Data Center Tier 3
  • AICPA SOC 1 and 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 22301, ISO/IEC 9001, SSAE 16, Types 1&2, PCI DSS, HIPAA
• Information security policies and processes: Acronis security program based on ISO27001, policies are developed in accordance to this standard's requirements.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All changes go through formal change management process. Including, if required risk assessment, security approvals, roll back plan, management and operations approvals.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We do daily vulnerability scans, have a bug bounty program and perform periodical 3rd party penetration tests. 9.0 - 10.0 CVSS - 7 days hot-fix and W/A are required.; 7.0 - 8.9 CVSS - 30 days hot-fix or nearest update, if update is within 3-4 weeks.; 4.0 - 6.9 CVSS - 90 days next minor version or update.; 0.1 - 3.9 CVSS - 180 days next major version or update.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: 24/7 monitoring, SecOps, IPS/IPS, Logs. Incident management process based on 7 stages: ; 1. Preparation.; 2. Identification.; 3. Containment.; 4. Eradication.; 5. Recovery.; 6. Lessons learned.; 7. Notification.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Acronis’ Network Operations Center (NOC) takes the lead on incident identification and response, identifies the root cause of a problem, and contacts the appropriate internal incident response team to triage the technology incident.; The incident response team is comprised of a carefully selected group that may include representatives from our Information Security and Compliance Department, Data Center Operations, Architecture, and Product Development teams, as well as our Public Relations and Communications teams.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  EveryCloud are committed to conducting business in a manner which causes minimal damage to the environment. EveryCloud encourages proactiveness by employees in respect of this commitment and all managers are required to consider any reasonable suggestions made by employees, whose aim is to minimise the environmental impact of the company’s activities. We support this by using more virtual meetings, minimising the requirement to travel, striving for a paperless office, and promoting the cycle to work initiative.

  Covid-19 recovery

  "EveryCloud are committed to helping local communities to manage and recover from the impact of COVID-19 by undertaking a range of activities around the ‘return to work’ process for our employees. Offering various opportunities for work experience to local universities and colleges in the area and the use of apprenticeships to address gaps within the current workplace. Through our partnership with Everton Football Club we support Everton in the Community’s launch of an innovative education STEAM programme for schools across Merseyside – combining football with robots for schools to engage and motivate young people from disadvantaged areas and transform the way children learn about technology by donating ipads.; EveryCloud supports an employee-led volunteering initiative to tackle loneliness in the elderly community by hosting afternoon teas and providing a social space for the local community three times a year and allowing employees time for volunteering in local schools and with photography projects.; EveryCloud also have a Trustee on the Board of Greater Sport which is a charity focused on changing lives through sport and physical activity uniting communities and creating more equal and inclusive places to enable the community to come together to lead happier, healthier and more fulfilled lives."

  Equal opportunity

  EveryCloud have a Trustee on the Board of Greater Sport which is a charity focused on changing lives through sport and physical activity uniting communities and creating more equal and inclusive places to enable the community to come together to lead happier, healthier and more fulfilled lives.; Through our Board of Directors EveryCloud are a regular judge for the Northern Power Women Awards and sit on the Northern Power Women Board which is dedicated to accelerating gender equality and social mobility. EveryCloud also has a director presence on the Inclusive Companies Awards supporting organisations to create more inclusive workplaces. Specialising in male advocacy for gender balance; and equity for ethnic minorities. Inclusive Companies exists to challenge the lack of diverse representation within UK based organisations and to assist employers in fostering a truly inclusive environment within which they recognise and value the differences of each employee.; Through our partnership with Everton Football Club we support Everton in the Community’s launch of an innovative education STEAM programme for schools across Merseyside – combining football with robots for schools to engage and motivate young people from disadvantaged areas and transform the way children learn about technology by donating ipads. words max.

  Wellbeing

  EveryCloud is committed to providing a working environment which promotes and maintains the health and wellbeing of its staff and all other personnel engaged in work on projects. EveryCloud recognises the importance of investing in the health and welfare of its staff by providing a physical and social environment which is conducive to teaching, learning, living, and working. The company will foster an ethos associated to fairness, inclusion & respect towards all our employees and have an appointed employee to oversee the wellbeing within the work place. EveryCloud have committed to the ‘Six Standards within The Mental Health at Work Commitment’ which we follow to improve and support the mental health of our employees.; EveryCloud is committed to raising awareness of mental health and encouraging healthy discussion by boosting employee’s knowledge and skills so they can better manage their mental health and improve their ability to support that of others. Mental health is embedded in our induction and training, and all staff are given information on how best to manage mental health; support is available as per our Mental Health at Work Policy. EveryCloud has an appointed Mental Health Champion who is committed to regularly organising company events, promoting healthy eating and changing the way that our employees think and act about mental health.; EveryCloud has a healthy work hours policy and supports a full campaign to allow staff to take lunch breaks and allows additional time out of the working day to attend all family and volunteering events. Staff are encouraged to take their full annual leave entitlement and to avoid working at weekends with time in lieu given for attendance of events outside of working hours.

Pricing

• Price: £36 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full access to the requested features of the solution for a period of up to 30 days.
• Link to free trial: https://www.everycloud.co.uk/contact

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@everycloud.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.