eAppSys Limited

eAppSys Oracle R12 E-Business Suite Support Services

eAppSys Services comprises a purpose built templated accelerated services which include Implementation, development, Upgrade, Support, Reporting, Integration, Enhancements, Training, Data Migration and Consultancy. These Services all designed specifically to facilitate the rapid and agile delivery of Oracle SaaS application Services for ERP, HCM, EPM for UK Public Sector.

Features

• Shared Services Model, 24x7 Global Coverage
• Affordable, fixed fee model for Oracle R12 E-business support
• UK aligned Working hours
• Stringent Service Line Agreements
• Application support services
• Tailored support services specific to client requirements
• Multi-Line Support Service via Web Based Portal

Benefits

• Proven approach for the support of Oracle cloud Services
• Complete service lifecycle engagement
• Flexible Support model
• Improve efficiency through standard business processes
• Ongoing Functionality Enhancement support
• Knowledge transfer through education and continuous training

£400 to £1,150 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at praveen.baddam@eappsys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

219617876927065

Contact

Praveen Baddam
+447939260630
praveen.baddam@eappsys.com

Planning

• Planning service: Yes
• How the planning service works: EAppSys Oracle R12 E-Business Support Services provides a detailed planning service as part of Support service we provide. We would assess the metrics based on No. of users, concurrent users, Data volumes, complexity of integrations, Third party systems involved , The transaction volume on a given day/hr etc., and provide a detail plan.; Our seasoned cloud experts will use their experience to provide the client with suggestions & advice regarding the planning in Impact assessments, Costing, Fit-Gap analysis, Risks & Mitigation's, Best practices, Proven methodologies and infrastructure planning.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Oracle HCM Cloud
  • Oracle ERP Cloud
  • Oracle EPM Cloud
  • Oracle Talent Management Cloud
  • Oracle Learning Cloud
  • Oracle SCM Cloud
  • Oracle Service Cloud
  • Oracle Performance Management Cloud
  • Oracle Ebuisness Suite On premise

Training

• Training service provided: Yes
• How the training service works: EAppSys offers Training Services that can be tailored to the specific clients needs. This training can be for Users/Train the Trainers/Lead SME's/other. To ensure the quality, All our trainers are trained practitioners. We deliver the trainings from client locations, Our offices or remotely via online tools.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Oracle HCM Cloud
  • Oracle ERP Cloud
  • Oracle EPM Cloud
  • Oracle Talent Management Cloud
  • Oracle Learning Cloud
  • Oracle Service Cloud
  • Oracle Performance Management Cloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: A key part of our planning which includes understanding the your current IT requirements during discovery phase and providing all options for companies migrating to the cloud to enable new levels of digital services/processes across the organization. we manage the Journey to Cloud migration by our implementation, enhancing applications, building new cloud applications, migrating legacy data, cloud support services and by training.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Oracle ERP Cloud
  • Oracle HCM Cloud
  • Oracle EPM Cloud
  • Oracle Talent Management Cloud
  • Oracle Learning Cloud
  • Oracle SCM Cloud
  • Oracle Service Cloud
  • Oracle Performance Management Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: AppSys is an ISO9001 registered organisation and our services comprises Testing & Quality Management, Control procedures and processes for our data migration framework. We provide test plans for each testing phase ( SIT, UAT, Dry Run, Live) , utilizing Oracle Visual Studio Builder, Jira to plan and track all test scenarios and defects. Providing Management reports and self assessment report at end of each phase or each milestone. With regards to the performance/ infrastructure/ patching of cloud applications will be provided by Oracle.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security testing
  • Other
• Other security services:
  • Identity Management
  • Application data security
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Oracle Cloud Support Services;; Oracle Cloud Applications Application Support;; Understanding new release functionality;; SaaS & PaaS Technical Configuration Support;; Customizations and Enhancements deployments;; Cloud Administration across platforms;; Third-Party Systems Integrations;; Cloud Analytics Integration (OBIA and Other third party tools);; Liaising with Oracle for periodic upgrades and testing;; Incident management as per SLA adherence and dashboards;; Knowledge Management;; Knowledge Transition;; Training and Tier 2/3 support and Tier if required

Service scope

• Service constraints: We work remotely during UK working hours. If required, we can extend this to cover other geographical areas or other flexible hours which can tailored to each individual client requirement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Business Support Services - 09:00 - 17:00 Monday to Friday. ; Weekend and Bank Holiday can be supported if agreed prior. ; Severity/Priority 1 Response within 30 mins ; Severity/Priority 2 Response with in 2 hours; Severity/Priority 3 Response within 4 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Support levels: All of our support is provided and priced based on the requirements of the customer. The Service is supported by a support team including Account Service Managers.; we offer below commercial models; Fixed price/ On demand/ Pay As you go; (see Pricing Template)

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 15/02/2024
• What the ISO/IEC 27001 doesn’t cover: Except for A8.30 - Outsourced Development, ISO 27001 certification covers all other Annex A requirements from the ISO27001:2022 Statement of Applicability
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ICO Certification

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  Creating job opportunities, to counter unemployment. Assisting employees, their family members and connected communities affected or vulnerable, in managing and recovering from the impact of COVID-19. Adapting to new working methods necessitated by the pandemic in the form of WFH, hybrid models, social distancing, entry points health-check to address the physical and mental health needs of those affected by COVID-19, aiming to reduced the burden on healthcare.

  Equal opportunity

  We holds the belief that innovation flourishes through inclusion. Our vision of the future hinges on harnessing the varied backgrounds, perspectives, and abilities of individuals. This commitment drives us to cultivate a workplace that fosters excellence for everyone. When every voice is acknowledged and respected, we are propelled to surpass previous achievements

  Wellbeing

  We encourage work-life balance to maintain/ enhance the health and wellbeing, including physical and mental health, of the workforce. Encourage staff, suppliers, customers, and communities involved to support health and wellbeing, including physical and mental health.

Pricing

• Price: £400 to £1,150 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at praveen.baddam@eappsys.com. Tell them what format you need. It will help if you say what assistive technology you use.