INTELOGY LIMITED
Microsoft 365 Managed Incident Support Service
Protect your project investment in Microsoft 365 with break/fix incident management support.
Post-project SLA guarantees for response and resolution, for confidence in the lifecycle of a solution.
Complete audit trail through professional ticketing system, no jargon approach to providing assistance.
Features
- Bespoke post deployment care to suit your business operations flawlessly
- Expert Microsoft 365 Support consultants on call when you need
- Support in full compliance with ITIL
- Monthly usage reports and analysis for a more cost-effective strategy
Benefits
- Microsoft 365 support from Microsoft 365 specialists and certified developers
- Maximise value from your Microsoft 365 investment
- Microsoft 365 support will save time and maximise efficiency
- Effective fixes and troubleshooting for Microsoft 365
- Microsoft 365 support will streamline and fine tune your services
- Proven experience with supporting numerous public sector organisations
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 15
Service ID
2 1 9 6 7 7 4 7 3 2 6 5 7 6 2
Contact
INTELOGY LIMITED
Andrew Tomlins
Telephone: 02037473506
Email: info@intelogy.co.uk
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
Service scope
- Service constraints
- This service provides an allowance for incident support based on Microsoft 365 products and services, and solutions developed using these. Other products and services are not included. It is not suitable for change requests, development, transformation or project delivery. Requests for service are fulfilled remotely.
User support
- Email or online ticketing support
- Yes
- Support response times
- Response times are dependant on the priority level assigned to the ticket. Priorities are set based on industry standard severity and impact classifications. P1 - Urgent: within 2hrs P2 - High: within 4hrs P3 - Normal: within 10hrs P4 - Low: within 12hrs Responses are provided weekdays 8am - 6pm.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- --We can provide remote 1st, 2nd, and/or 3rd level support for Office 365 users post-deployment. --All services are delivered by a full-time team of cloud support engineers, managed by our Service Delivery Manager. --This is complemented by Practice Specialists from the Technical Delivery team. The UK based IT helpdesk provides support to customers 9:00-17:00, Monday to Friday via phone, email, and our website. Extended cover is available 8.00-18.00; and out of hours by arrangement. --The majority of queries and issues we receive can be resolved remotely by our Service Desk, ensuring a fast, efficient response.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior data architect | £1,450.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,300.00 | £875.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £700.00 | |
| Senior data engineer | £950.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £850.00 | |
| Senior delivery manager | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,250.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £750.00 | |
| Senior developer | £1,000.00 | £850.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 94fe1d5d-42c6-4fd1-9e8a-4354344ecdb4
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 2ea592d2-831b-45df-8786-117854e250a0
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@intelogy.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.