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MLC PARTNERS LIMITED

Professional Project and Programme Management Support Service

MLC provides project and programme management support for NHS EPR and clinical systems implementations. We support governance, planning, PMO, RAID, dependencies, stakeholder coordination, training management, needs analysis, scheduling, readiness reporting, go-live support and adoption monitoring across platforms including RiO, Epic, Cerner, Nervecentre, SystmOne and EMIS Web.

Features

  • NHS EPR project and programme management support
  • PMO, governance, planning, RAID and dependency management
  • Training management for EPR and clinical systems
  • Training needs analysis by role and service
  • Role-based training plans, scheduling and reporting
  • Super-user and floorwalker mobilisation support
  • Stakeholder coordination across clinical, digital and supplier teams
  • Readiness reporting for training, services and go-live
  • Cutover, go-live and early life support planning
  • Experience across RiO, Epic, Cerner and Nervecentre

Benefits

  • Strengthens EPR programme delivery and governance
  • Improves training readiness before clinical system go-live
  • Reduces delivery risk through structured programme controls
  • Improves visibility of training progress and gaps
  • Aligns training with roles, services and workflows
  • Mobilises super-users and floorwalkers effectively
  • Coordinates clinical, digital, supplier and training teams
  • Supports safer transition to new EPR systems
  • Strengthens internal capacity during implementation peaks
  • Accelerates stabilisation and post-go-live adoption

Pricing

£350 to £1,800 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at consultancy@mlcpartners.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 2 0 0 7 2 2 1 2 4 4 9 1 6 1

Contact

MLC PARTNERS LIMITED Simon Shobrook
Telephone: 02033711853
Email: consultancy@mlcpartners.co.uk

Planning

Planning service
Yes
How the planning service works
We can provide support with all planning and change management implications with the implementation of cloud hosting or cloud software including project planning, project controls, risks, issues, assumptions and dependencies and developing and managing project management offices.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We can provide support with all planning and change management implications with migration to the cloud or between cloud services including project planning, project controls, risks, issues, assumptions and dependencies and developing and managing project management offices.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Our service has no significant constraints.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond to all queries within four working hours. Standard working hours and Monday to Friday 8.30am to 5.30pm.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide access to our specialists for queries from 8.30am to 5.30pm Monday to Friday by telephone or email. Outside these hours, on request we can provide mobile telephone numbers for account managers.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

Fighting climate change

MLC Partners is committed to fighting climate change. We minimise the carbon footprint of our teams when delivering services by using locally-based resources and maximising the use of public transport, coupled with remote and hybrid working where this is possible. For our head office teams, we also deploy a hybrid working model and have active plans to reduce the impact of our operations, such as reducing paper use in offices, using online invoicing systems, using Cloud-based IT systems to reduce local power consumption and promoting recycling wherever possible.

Tackling economic inequality

We always seek to create oppportunities for employment both within our growing head office function and through our service provision. We are based in London and many of our team are drawn from London boroughs which include some of the most deprived areas in the country.

Equal opportunity

We are fully committed to equal opportunities. We appoint staff and consultants purely based on merit, irrespective of any protected characteristic. We actively track the diversity profile of all of our resources placed with customers.

Pricing

Price
£350 to £1,800 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at consultancy@mlcpartners.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.