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JYOCHAN LIMITED

User Researcher

Our User Research service improves your platform's usability by deeply understanding user challenges and needs. We employ advanced techniques to ensure inclusive and high-quality experiences, following GDS principles from discovery through live phases. Our approach integrates user feedback continually, aligning with both user needs and project goals.

Features

  • Adheres to GDS standards in user research techniques
  • Develops detailed user personas and profiles
  • Conducts user research tailored for assistive technology
  • Adapts research methods to fit senior leadership availability
  • Facilitates engaging stakeholder workshops and user testing sessions
  • Uses data analysis to drive usability improvements
  • Develops clear, user-focused improvement roadmaps
  • Ensures accessibility by testing with users having low digital skills

Benefits

  • Adheres to GDS standards in user-centered research
  • Identifies user journeys and pain points accurately
  • Enhances experiences for users with assistive technologies
  • Boosts customer satisfaction and digital engagement
  • Agile user research aligns with project life cycles
  • Develops strategic roadmaps for continuous user experience improvement
  • Validates design concepts through real user feedback
  • Reduces operational costs by improving user interfaces
  • Transfers skills and knowledge, empowering your team

Pricing

£700 to £1,200 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@jyochan.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 2 0 1 9 2 1 2 0 1 9 8 4 3 7

Contact

JYOCHAN LIMITED Kalyan Kakaraparthi
Telephone: 07438367074
Email: admin@jyochan.com

Planning

Planning service
Yes
How the planning service works
Our User Research service is essential for planning and implementing digital services that align with both user needs and organizational goals. We begin with meticulous project planning using agile methodologies, followed by comprehensive discovery and analysis to gather critical user insights. This process ensures that each stage, from design to execution, is informed by solid data and user feedback. Our method facilitates smooth transitions to cloud solutions, ensuring they are secure, user-friendly, and tailored to meet user expectations and business needs. We maintain transparent communication and regular updates to keep all stakeholders aligned and informed throughout the project.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Our User Research aims to develop easy-to-use cloud services that generally don't require much training. However, if training is needed, we work closely with clients to create tailored training plans that may include interactive sessions, job shadowing, and coaching, both in-person and remotely.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our User Research service guides your cloud migration by analyzing your needs and developing a tailored strategy. We ensure your system is ready for the new content and support your team throughout the process. Focused on improving user experiences, we manage secure, compliant data transfers and address potential usability risks associated with new interfaces and connectivity. Our approach simplifies the migration, maintains data security, and minimizes disruptions, ensuring a smooth transition to cloud services.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our User Research service boosts quality assurance by focusing on user-centered testing throughout development. We use both automated and manual tests, including checks for usability and accessibility, to meet strict standards like GDS and WCAG 2.2 AA. By prioritizing real user feedback and accessibility, our researchers ensure that the final product is not only technically robust but also easy and reliable for everyone to use. This method ensures our products are secure, user-friendly, and fully compliant with regulatory expectations.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Scope, constraints, and assumptions are established and agreed upon during the initial service discovery phase.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Based on the agreed SLAs
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We work closely with our clients to provide the necessary support depending on their needs:- Core working hours for our team are Monday to Friday 09:00 to 17:00 hrs excluding Bank Holidays

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Equal opportunity
  • Wellbeing

Equal opportunity

Our firm is dedicated to fostering an inclusive workplace by implementing fair hiring practices and supporting diversity initiatives. We ensure equal opportunities for advancement, believing that a diverse workforce enhances our service delivery and innovation.

Wellbeing

We prioritize employee and community wellbeing through robust health programs, flexible working conditions, and active engagement in community well-being initiatives. These efforts are aimed at creating a supportive environment that promotes overall health and social cohesion.

Pricing

Price
£700 to £1,200 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@jyochan.com. Tell them what format you need. It will help if you say what assistive technology you use.