Digital Modus Ltd

Local Government - Land Charges

Land Charge related solutions for Local Authorities. Built on Salesforce's Public Sector Solutions suite to streamline customer applications through any channel. Delivered via intuitive tools to capture all required information with efficient case management, progress tracking, communications, and flexible payment fulfilment.

Features

• Application forms for Land Charge related processes
• Scalable platform for digital omnichannel interactions, Self-service, phone and Face-to-face
• Contact-reduction features for organisational efficiency
• Enhanced customer experience through seamless communication
• Decreased demand on contact centres for operational smoothness
• Configurable case management aiding review and fulfilment processes
• File and document management to support case evidence
• Data and AI drive informed strategic decisions
• Real-time data reporting and dashboards
• 2-way Integration capability via open APIs

Benefits

• Flexible low code. Meets the need of every council’s requirements
• Features that reduce unnecessary contact, easing organisational workload
• Delivery cases faster with more robust reviews and transparency
• Enhanced customer experience with seamless communication across channels
• Decreased demand on contact centres for smoother operations
• Real-time reporting provides valuable transparency for the council
• Increased efficiency and productivity for contact centre and back-office teams
• AI analysis for informed strategic decisions and enhanced service
• Consistent, personalised customer engagement across touchpoints
• Integrated systems for enhanced operational functionality

£4,000 an instance a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalmodus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

220222463454965

Contact

G-Cloud Team
0800 088 6080
frameworks@digitalmodus.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Core Salesforce platform
• Cloud deployment model: Public cloud
• Service constraints: Salesforce products offer robust functionality with minimal constraints. However, buyers should be aware of scheduled maintenance windows and communicate in advance to minimise disruption. Additionally, while our support team is adept at addressing a wide array of issues, it's important to note that support may be limited to specific device configurations, ensuring optimal performance and compatibility.
• System requirements:
  • Any device with an internet connection and a browser
  • Supported by a range of internet browsers
  • Mobile phones using the Salesforce mobile app

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response & Resolution times are dependent on the severity of the issue. Standard response: Critical <1hrs, High <2hrs, Medium <4hrs, Low <8hrs. Standard resolution: Critical <8hrs, High <2 working days, Medium <4 working days, Low <6 working days. The actual response time will generally be much faster. The solution is built on Salesforce, which offers its own standard support. Basic support taps into the Salesforce user community with a 2-day response time, upgradable to 1 hour with a support plan upgrade.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Following on from your internal first-line support, Digital Modus works alongside you to ensure swift resolution of any issues. Tickets can be raised 24/7 against the support portal or support email. Response and Resolution are Monday through Friday, 9 am to 5 pm, excluding bank holidays. If extended support hours or 24x7 resolution are required, this can be optionally provided.; ; Tickets are managed within our Support Portal on Salesforce, and a status dashboard is made available on the Portal to named Council users (for security purposes). We do not store any PCI or PII data apart from the originator’s name. On resolution, or for more information, an email is sent to the originator of the confirmation ticket.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Digital Modus tailors training content to your organisation's needs, ensuring it addresses unique challenges. Our curriculum covers technical aspects and industry best practices for service desk management, enhancing customer support, incident management, and service delivery optimisation. We offer flexible training delivery via virtual sessions to minimise disruptions. Our training types include end-user training focusing on product usage skills, training the trainer programs to create internal trainers, admin training covering system configuration, and citizen training for user-friendly system navigation. Training approaches include live Online Workshops with Q&A sessions, Bite-sized Pre-Recorded Videos for quick learning, and guidance through Salesforce Trailhead for basic administration, empowering your team to manage tasks confidently and pursue further certifications. Salesforce Trailhead offers interactive Learning Paths with modules and quizzes, ensuring effective skill development.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Google Docs
  • Word
  • PPT
• End-of-contract data extraction: There are several Export Services utilities, including weekly export, data loader, APIs, EAI tools, etc. Below, we describe the methods to export data from Salesforce: Direct Export: Data can be exported directly into CSV (comma-separated values) files or Excel files with a button click. This can be done from either a standard or custom list view or a report. This is the most common method utilised by end users. Excel Connector: Salesforce provides an Excel Connector for pushing and pulling data from Excel to Salesforce and vice versa. Salesforce API: Data can be exported to and from the system through the API at any time or via several built-in features. Salesforce Data Loader: Data Loader is a free client application for the bulk import or export of data. Use it to insert, update, delete or export Salesforce records. Partner Tools: TMany pre-integrated partner tools, some of which you may already own, can be leveraged. Examples includeInformatica, Pervasive, CastIron, Boomi, etc.
• End-of-contract process: For requests made within 30 days after the effective termination date or expiration of the Subscription Agreement, Salesforce will make your data available for export or download. Once the export has been completed, an email will be sent to you containing a link to download a .zip file containing multiple .csv (spreadsheets) files, each representing your Salesforce objects. Your data on disk is flagged within the database and set to inactive status, which can be referred to as a "soft delete." This data is no longer available or accessible to the application but is backed up in the full database backup process. The data remains in this state for 180 days; this is done if the customer decides to resume services or needs the data for a legal reason. At 180 days, the data is marked for deletion ("hard delete") and will be deleted after 30 more days. Once this "hard delete" is executed, the customer data is physically deleted and non-recoverable from the database. Following the purge, the data will remain on backup for 90 days before being overwritten and unrecoverable.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is meant to run on both types of devices. As the screens may contain more information than can fit on one screen, it is recommended that the UX is designed for both types of devices
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Salesforce aims to ensure that individuals with disabilities can use their products following accessibility standards such as:; WCAG (Web Content Accessibility Guidelines): Salesforce strives to adhere to the WCAG standards, particularly WCAG 2.1 AA, a widely recognised international standard for web accessibility.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: VPAT (Voluntary Product Accessibility Template): Salesforce provides VPATs for its products, which document how their products conform to various accessibility standards.
• API: Yes
• What users can and can't do using the API: Salesforce API offers extensive functionality for integrating and interacting with Salesforce data and processes, subject to platform constraints and user permissions. Users can perform various actions using the Salesforce API, including querying, updating, creating, and deleting records, managing metadata, executing workflows, and accessing analytics. However, API usage is limited by data access permissions, rate limits, and restrictions on certain operations, like bulk data manipulation. Additionally, some features may require specific API versions or additional permissions.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: System administrators can leverage extensive customisation options within the system. This encompasses: - Database schema extensions: Adding new fields to existing tables and creating entirely new tables if necessary. - Screen layout adjustments: Supporting new fields or tables by modifying screen layouts, introducing new screens to the user interface (UI), and removing redundant elements. - Data validation rules: Implementing rules to uphold data integrity and quality. - Workflow automation: Incorporating pre- and post-commit logic workflow steps to trigger additional updates and actions in response to data changes. - User management: Managing user permissions and roles.; - Document and email template modification: Modifying and extending all document and email templates to align with specific needs. All modifications are facilitated through an intuitive UI, emphasising a ""clicks not code"" approach for seamless changes.; Moreover, users have the autonomy to personalise their system experience further. This includes: - Customising their view: Re-ordering UI elements and setting defaults according to individual preferences. - Report and dashboard creation: Allowing users to generate ad-hoc reports and dashboards unless restricted by system administrators.

Scaling

• Independence of resources: Salesforce is committed to providing excellent service reliability and offers a service level commitment of 99.7% general availability. It maintains a dedicated Trust Site where you can access real-time information about service uptime and performance: https://trust.salesforce.com/. Trust Site provides transparent and up-to-the-minute updates on the availability and reliability of Salesforce services. Their commitment to providing dependable services is reflected in their transparent reporting on this platform, ensuring confidence in its reliability.

Analytics

• Service usage metrics: Yes
• Metrics types: Our solution on Salesforce provides a range of service metrics, encompassing both customer-facing and internal indicators. Customer satisfaction, response time, resolution time, first contact resolution rate, and agent efficiency are key metrics for assessing service effectiveness and customer experience. Additionally, internal metrics such as case backlog, agent utilisation, and knowledge base utilisation offer insights into operational efficiency and resource allocation. These metrics enable organisations to track performance holistically, identify areas for improvement, and optimise service delivery processes for enhanced customer satisfaction and operational excellence.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Encrypted
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The Salesforce Platform offers diverse import/export options for your data management: Salesforce Data Loader: Allows bulk import/export of data, supporting insertion, updating, deletion, and CSV file handling. Reports to Excel / CSV: Easily export selected report data to Excel or comma-delimited format. Salesforce API: Facilitates seamless data exchange with the system through APIs or built-in features. Dataloader.io: A MuleSoft-powered data loading service for robust data management. Partner Tools: Utilize pre-integrated partner tools for enhanced data handling and integration.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Standard HTTPS TLS/SSL encryption is used for data in transit protection.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Salesforce employs additional data protection measures beyond TLS (version 1.2 or above) for secure communication between buyer and supplier networks. These measures include encryption at rest and in transit, network firewalls, multi-factor authentication, role-based access controls, and regular security audits and monitoring. These layers of protection ensure comprehensive safeguarding of data throughout its lifecycle, maintaining confidentiality, integrity, and availability for both buyers and suppliers utilising the Salesforce platform.

Availability and resilience

• Guaranteed availability: Salesforce is committed to delivering high availability to ensure uninterrupted access for users. Availability is an impressive 99.7%, backed by stringent Service Level Agreements (SLAs). This means that our platform will be operational and accessible to users for at least 99.7% of the time within any contractual period. Furthermore, Salesforce takes proactive measures to minimise downtime and maximise system reliability. This includes employing redundant infrastructure, implementing automated failover mechanisms, and conducting regular performance optimisations and capacity planning exercises. By continuously monitoring systems and promptly addressing issues, Salesforce strives to uphold its commitment to delivering a highly available and reliable service.
• Approach to resilience: Our solution is built upon the Salesforce platform. Salesforce's approach to resilience encompasses various facets, including the design of its data centre infrastructure. Firstly, Salesforce's data centre infrastructure is architected with redundancy at its core. They employ geographically distributed data centere strategically located to mitigate the impact of regional disruptions such as natural disasters or network outages. This distributed architecture enhances fault tolerance and ensures continuous operation even if one data centre encounters issues. Moreover, Salesforce implements redundant systems and failover mechanisms within each data centre. Critical components like servers, networking equipment, and power supplies are duplicated to minimise single points of failure. Automated failover processes swiftly redirect traffic and workload to functioning components in the event of hardware failures or other incidents, thus maintaining uninterrupted service for users. Additionally, Salesforce conducts rigorous testing and simulations to validate its resilience measures regularly. These exercises enable Salesforce to identify vulnerabilities and fine-tune systems for optimal performance and reliability.
• Outage reporting: Salesforce maintains a robust outage reporting system to communicate any service disruptions promptly. Firstly, a public dashboard at https://trust.salesforce.com/ serves as a centralised hub for monitoring service status and reporting outages. This dashboard offers real-time visibility into the Salesforce platform's operational status, enabling users to stay informed about any ongoing incidents and track their resolution progress. Furthermore, Salesforce leverages email alerts to promptly notify affected users about any outages or service disruptions. These alerts contain detailed information about the outage's nature, impact, and estimated resolution timelines, empowering users to take appropriate actions and plan accordingly.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Salesforce supports SSO using OAuth, OpenID, Kerberos and SAML. Salesforce currently supports Okta, Duo, Azure AD and AWS SSO, although it could be integrated with any other Identity Provider compliant with SAML/OAuth2. In addition, when there is an authentication mechanism in place, Salesforce can delegate authentication to an external LDAP or Active Directory server, so there is no need to define users in the built-in user management system, and the LDAP/AD system would provide the role for the user, which would be used to constrain the user’s access to any database or view within the data virtualization server
• Access restrictions in management interfaces and support channels: Role-based security provides restrictions to services, data and features. Login and Access is controlled through SSO or MFA
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Salesforce supports SSO using OAuth, OpenID, Kerberos and SAML. Salesforce currently supports Okta, Duo, Azure AD and AWS SSO, although it could be integrated with any other Identity Provider compliant with SAML/OAuth2. In addition, when there is an authentication mechanism in place, Salesforce can delegate authentication to an external LDAP or Active Directory server, so there is no need to define users in the built-in user management system, and the LDAP/AD system would provide the role for the user, which would be used to constrain the user’s access to any database or view within the data Virtualisation server

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 02/11/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our information security framework encompasses robust policies and processes to safeguard data integrity and confidentiality. Reporting structure involves designated security officers overseeing compliance. Regular audits, employee training, and technology controls ensure policy adherence. Continuous monitoring and updates maintain effectiveness amidst evolving threats, fostering a secure environment.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Salesforce has formal processes for placing a system into production. This procedure includes a build checklist, server hardening checklist and pre-production testing. Baseline configurations for servers, network devices, and databases are consistent with industry-accepted CIS (Center for Internet Security) system hardening guidelines. Change control procedures are required by the company’s Change Management Policy and include steps for testing, review, authorization, communication, verification, and back-out procedures. All changes to the infrastructure components are tested in a dedicated environment using production class equipment before being deployed into production. Changes are reviewed and approved by Technical Operations management prior to deployment to production.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Digital Modus utilises industry-standard tools for automated reviews of our solution components. For non-critical patches, we offer swift deployment to customer environments upon availability and remedies for insecure environment configurations. Salesforce employs multiple tiers of vulnerability management, comprising directive, preventive, detective, and responsive controls. Critical infrastructure patches are prioritised for deployment during off-peak hours whenever feasible, ensuring seamless integration without downtime and minimal disruption to customers.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Salesforce Shield and Threat Detection team monitors the Salesforce services 24x7 for threats and unauthorized intrusions via the latest technology, industry analysis and tooling, and in collaboration with the Security Incident Response teams. Extensive logging and monitoring is conducted across all Salesforce Services and environments (at application, network and database layers). All suspicious activities are flagged and reported to Salesforce CSIRT for investigation, management, communication, and resolution of security events and incidents in line with the NIST Incident Response model.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Salesforce has a formal Incident Management Process that guides the Salesforce Computer Security Incident Response team in investigation, management, communication, and resolution activities. Salesforce will promptly notify the customer in the event of any security breach of the Service resulting in an actual or reasonably suspected unauthorised disclosure of Customer Data. Notification may include phone contact by Salesforce support, email to the customer's administrator and Security Contact and public posting on trust.salesforce.com. Salesforce.com is a member of the prestigious Forum of Incident Response and Security Teams (FIRST) and complies with the FIRST framework and best practices for incident response.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Digital Modus is committed to spearheading environmental sustainability in the digital professional services realm. Our journey began with a mission to operate as a net-zero business, minimising environmental impact and advocating for global reductions in greenhouse gas emissions. This dedication is ingrained in our core operating principles: We embrace a Cloud-First Approach, leveraging cloud technologies to help clients transition to sustainable, cloud-based solutions, thereby reducing physical infrastructure and energy consumption. Adopting a Virtual Operational Model, we have eliminated the need for physical office spaces, significantly reducing our energy usage while supporting high staff productivity and lowering our carbon footprint. Sustainable Supply Chain Management is a priority, as we meticulously assess suppliers and partners to ensure alignment with our environmental goals. Our Employee Engagement and Training initiatives include CPD Accredited and IOSH Approved Environmental Awareness training for all team members, fostering a culture of active environmental stewardship through staff volunteering activities. Strategic Carbon Management is integral to our efforts, involving measures such as reducing air travel, promoting energy-efficient transportation, and monitoring partners' emission reduction targets. We aim for absolute emission reductions through internal initiatives and consider strategic carbon offsets. Our environmental responsibility is validated by the ISO 14001 Environmental Management System (EMS) Certification, affirming our commitment to responsibly managing environmental impacts. Target Commitments include achieving Net Zero Carbon Emissions by 2027, significant emission reductions through ongoing initiatives and supplier monitoring, and fostering an organizational culture valuing and acting upon environmental responsibilities. Through these principles, Digital Modus not only sets an example in environmental stewardship but also delivers digital solutions aligned with the sustainability goals of the UK public sector.

  Covid-19 recovery

  As a nascent SME employer, Digital Modus has ensured that we met all the Government guidance around safe working through the pandemic period. As we exit the severe impact phase of COVID-19, we are creating additional COVID-19 safe employment. Where possible, we ensure that the employment opportunities we create are suitable for those returning to the workplace after the impact of COVID-19 by offering the flexibility of contracted hours and location. As a professional services consultancy, we have taken the decision to not have a "bricks and mortar" presence, this helps with creating a workplace condition where disease transmission amongst colleagues is minimal. Our employees all work from home when not on site. They are encouraged when being asked to work on-site, to understand the site-specific COVID-19 regulations and to take a view on whether the environment is currently safe to enter. We have regular touchpoints with all employees on their wellbeing and ask that they consider how they might best support our healthcare services through judicious use. We encourage our people to have a sense of community and to engage with their specific community to see what they can do to help by providing community support services and for example regular engagement with neighbours & their local communities.

  Tackling economic inequality

  Digital Modus is committed to tackling economic inequality through a comprehensive approach, leveraging our agility and innovation as a small-to-medium sized enterprise (SME). Emerging during the COVID-19 pandemic, we embarked on a mission to disrupt the UK public sector marketplace with pioneering technologies, thereby generating substantial employment opportunities nationwide. Our remote working model enables us to offer diverse career paths, welcoming individuals from varied backgrounds across the UK. This approach ensures that geographical constraints do not hinder career progression, enriching our talent pool and bolstering local economies. Collaborating with fellow SMEs, we strengthen not only our service portfolio but also contribute to the broader SME sector's resilience. Diversity and inclusivity are core principles, extending to our network of professional service contractors who benefit from sustainable employment and development opportunities. Partnering with SMEs from diverse backgrounds enhances our solutions by incorporating a range of perspectives and ideas, fostering a resilient supply chain. Adhering to the Equality Act 2010, our recruitment, promotion, and compensation processes reflect our unwavering commitment to fairness and equal opportunity. We implement rigorous measures to combat modern slavery in our operations and supply chain, upholding ethical standards throughout our business dealings. Additionally, our workplace prioritizes the well-being of our employees, fostering an inclusive environment where well-being is central to our operations. Digital Modus aims not only to drive economic growth and community development but also to set ethical standards and promote social responsibility in the SME sector. Our efforts are geared towards creating a more equitable society, benefiting both the public sector and society at large.

  Equal opportunity

  Digital Modus is committed to fostering a societal impact through innovative technology and fair and equitable resource deployment. Our core mission is to empower customers across the UK public sector to positively influence social, environmental, and economic dimensions, enhancing the lives of the citizens their services are delivered to. Our recruitment processes are bias-free, focusing solely on skills, qualifications, and experience. This, coupled with our virtual-first approach, fosters a diverse workforce crucial for innovation. We actively encourage applications from individuals with disabilities, aiming to bridge the employment gap by offering skill development and career advancement opportunities. Additionally, we champion flexible working arrangements to accommodate diverse needs, ensuring accessibility and sustainability in careers at Digital Modus. We collaborate with third-sector organisations to diversify our supply chain, enhancing business resilience and backing community initiatives. Each employee has a customised progression path, nurturing personal growth. We value feedback, conducting regular surveys to refine our equality and diversity initiatives, ensuring they meet the evolving needs of our workforce. We reinforce our commitment through clear policies on Recruitment & Selection, Diversity & Inclusion, and Modern Slavery, backed by regular staff training. Our dedication to fostering an inclusive workplace culture is ingrained in our business values. We strive to create an environment where diversity is celebrated, and everyone has equal access to opportunities, ensuring that each individual feels valued and respected. Digital Modus believes that true commitment to diversity and inclusion requires a holistic approach that spans policies, practices, and culture. By implementing these strategies, we not only enhance our operational effectiveness but also contribute to a more equitable society.

  Wellbeing

  As a start-up that was created during the COVID-19 pandemic, we recognize the critical importance of physical and mental wellbeing in the workplace. Digital Modus has implemented comprehensive measures to support our employees' holistic health, fostering a strong culture of care and resilience within our organisation. We prioritise comprehensive wellbeing support, offering platforms and channels for employees to discuss wellbeing topics. Partnering with a service provider, we provide a robust wellbeing assessment tool with insights and resources for effective wellness management. Our Senior Management team actively engages with employees, emphasising the importance of breaks and personal activities for recuperation. In terms of employee benefits, we provide extensive health coverage, including private medical, dental, and health insurance for employees and their families. Additionally, our Employee Assistance Programme offers counselling and support for various concerns. We promote a flexible and family-friendly work environment, offering enhanced leave entitlements and supportive maternity and paternity benefits. Our commitment extends to providing ergonomic workspaces and opportunities for career growth and skill development. We foster inclusivity and engagement, valuing diverse perspectives and maintaining an open work environment. Furthermore, we encourage community engagement through volunteering and social activities, with provisions for paid time off. Continuously seeking feedback, we are dedicated to evolving our policies and practices to better serve our employees. At Digital Modus, we believe that nurturing employee wellbeing is not only beneficial for individual staff members but also crucial for the overall success and sustainability of our business and our customer's success. By implementing these holistic wellness strategies, we ensure that our team remains resilient, engaged, and motivated.

Pricing

• Price: £4,000 an instance a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer free trials based on the specific needs of each customer. We will agree on a trial that lasts for a minimum of 1 week. Potential customers should contact us at www.digitalmodus.com/freetrial
• Link to free trial: http://www.digitalmodus.com/freetrail

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalmodus.com. Tell them what format you need. It will help if you say what assistive technology you use.