NICE SYSTEMS UK LIMITED

NICE Investigate Digital Evidence Management Solution (SaaS)

NICE Investigate Digital Evidence/Asset Management Solution (DEMS/DEAMS) provides single view of all digital evidence/assets with existing integrations for BWV, public submissions, CSI photos, 999/101 /radio recordings, DIR, RMS, C&C, CCTV, and forensics enabling the automation and collection, analysis, sharing of digital evidence to CPS, HMCTS, Defence, other CJ/Law Enforcement agencies.

Features

• Automatic collection of evidence from local data silos, MOPI compliant
• Business Portal for community to register cameras, upload CCTV
• Automatic transcoding/transcription/translation of video audio recordings for playable format
• Interactive visualisation of evidence on maps and timelines
• Media processing – automated redaction, transcoding, clips, highlights, and bookmarks
• One-Click evidence Sharing with CPS, HMCTS, Defence
• Analytics Increasing Case Insights including parsing of documents and forms
• Complete activity, chain of custody tracking & Audit logs
• Share evidence with 3rd parties e.g. other agencies
• Collection from the Public including Appeals Portal and Mobile upload

Benefits

• Improve efficiency with a single view of all digital evidence
• Quick ingestion of Public sourced digital evidence from Police Appeals
• Helps with Disclosure & Improved admissibility of evidence in courts
• Automated evidence acquisition and consistent import processes
• Improved operational efficiency – digitisation of evidence transforms processes
• Remove physical touch of evidence for officers and CPS
• Time savings in the collection analysis investigation and sharing process
• Media processing – automated redaction, transcoding, clips, highlights, and bookmarks
• Provide users with 'Suggestions' for Digital evidence from data sources
• Improves the citizen experience within the Criminal Justice Process

£130.00 to £250.00 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.perkins@nice.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

220746163958081

Contact

Richard Perkins
07785503405
richard.perkins@nice.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Windows
  • Linux
  • IOS
  • Safari
  • Android with HTML5 browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: NICE offers a variety of response times, depending upon the critical nature of the issue being reported and the contract terms. Depending on the impact of the issue, critical issues are responded to within one hour and then longer, lower impact issues within; one business day. NICE offers contracts which have 24 x 7 support, Monday-Friday 0830 -1730 support and also the ability to tailor your own support contract
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: NICE provides 3 levels of support: * Standard (Monday - Friday, 0830 to 1730) * Comprehensive (24 x 7) * Tailored (where the client can design their own support package from NICE). Support is managed via the NICE Account Manager and NICE Technical Account Manager. Your NICE Account Manager will be happy to provide you with further information relating to the different levels of service and associated costs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We will provide, online training and/or 'train-the-Trainer' training, see separate services offering.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: HARD COPY
• End-of-contract data extraction: We will provide an open standard data export on a physical media.
• End-of-contract process: Exit services are an add-on to the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The web-pages use reactive layout that auto adapts to the display for the full application.; We also include a mobile web app for mobile devices for specific targeted functionality.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Customers can facilitate integration to source systems via the NICE API. This is achieved by developing their side of the API and making the call to NICE Investigate via the API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: User can customize searches, tile lay-out, filters, display order, data fields, types and names.

Scaling

• Independence of resources: Each user organisation is assigned ring-fenced resources for their sole use.

Analytics

• Service usage metrics: Yes
• Metrics types: Users can have usage, activity, audit & storage reports
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: SFTP is used to transfer data from the customer to NICE.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Web compliant media formats
• Data import formats: Other
• Other data import formats: Users can upload files in any format

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9 excluding planned down-time
• Approach to resilience: The service provides full duplication in a physically separate data centre with a hot stand-by.
• Outage reporting: Email- alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: We use RBAC for maintenance and deployment services
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Description of management access authentication: Test

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SII - Standards Institute of Israel
• ISO/IEC 27001 accreditation date: 18th June 2007
• What the ISO/IEC 27001 doesn’t cover: Our accreditation covers all elements
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • CJIS Ready
  • ISO27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All information, security policies and controls are based on the ISO 27001 guidelines. NICE has a dedicated board member responsible for Governance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: In-house configuration and change management procedure in compliance and audited to ISO 9001 & ISO 27001
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have a process of monitoring security alerts from our suppliers and integrate their security as required and when available.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Delivered by Microsoft Azure protective monitoring process as well as supplier defined controls.
• Incident management type: Supplier-defined controls
• Incident management approach: NICE's Incident management policy is a detailed document and will be made available upon request. The scope of this policy is to provide guidelines for implementing cyber and information security incident response process to ensure a consistent, unified and effective approach to the management of incidents and adverse events with a negative consequence to NICE operation. The policy includes: * Incident response process of cyber and information security incidents *Incidents use cases and containment activities * Incident declaration The following use cases: * Data Breach/ leakages * Critical infrastructure denial of services * Malware attack * Ransomware * Physical events

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At NICE we have an ongoing commitment to improving our operations in order to help cut energy use, reduce the use of plastic and generation of waste, encourage recycling, and lower our carbon footprint. ; ; Our goal is to increase the awareness of the need to preserve the environments in which we operate and to minimize any environmental impact from our activities and products.; ; Complying with ISO14001, applicable environmental legislation, regulations and the majority of customer requirements;; Striving towards prevention and continual reduction of any adverse environmental effects from our activities and products;; Demonstrating continual improvement of environmental objectives and fostering environmental awareness among NICE personnel and promoting internal communication of this policy.; ; Monitoring of energy use through BMS (Building Management System), in addition to monitoring of energy efficiency on an ad-hock basis through an external auditor;; Environmental Training: All New hires are provided environmental training;; All Electric and Electronic equipment is disposed of by complying with WEEE Directive in the EU and local directives in all other jurisdictions, in addition to waste management and monitoring in our facilities;; The majority of data centers we currently use have reported on using renewable energy and applicable target setting. We have also received an exemption from reporting our electronic waste under Israeli regulation due to minimal amounts of e-waste (below 1 ton).; Suppliers are contractually obligated to comply with our Supplier Code of Conduct which includes environmental related commitments. Critical suppliers undergo an initial due diligence questionnaire, annual monitoring and audits.; Although the manufacture of hardware in our products is now minimal, we have adopted responsible End-of-Life policies for the applicable products to ensure ease of dismantling, removal of hazardous materials and our participation in take-back schemes of hardware manufacturers.

  Equal opportunity

  NICE focuses on recruiting top talent globally, placing an emphasis on hiring the best without any prejudice. The recruitment process itself concentrates on the person behind the skills and capabilities, ensuring that candidates from all sectors of society, including minority groups, have a fair and equal chance at being employed at NICE.; ; We provide an inclusive workspace, a safe environment for women and men of different religions, nationalities, and gender orientations. We celebrate these differences throughout the year, joining each other in marking festivals and holidays such as Chinese New Year, Diwali, Thanksgiving, Pioneer Day, Jewish New Year, International Women’s Day, Pride Day and more.; ; NICE boasts great diversity, with offices across the world, and substantial representation from many different population sectors and groups globally. We encourage our employees to bring their individual identities to the table and to work in teams that foster inter-cultural communication and ultimately, innovation.; ; The age range of our employees is particularly wide, from Gen Z-students and interns who are in their tertiary studies through to those who have already passed retirement age and have chosen to continue working at NICE. People of different ages work together in tight-knit teams, each bringing their perspective and enabling the healthy exchange of ideas and opinions.; ; Within our efforts to decrease the gender gap in technology, our best and brightest female engineers are leading an initiative to inspire and mentor young girls and drive them into technology careers. We empower young girls with coding skills, in the hope of increasing female representation in the technology space, where women are under-represented today. Indeed, by encouraging more girls to pursue science and technology studies, we can contribute to laying the foundations for greater gender equality.

  Wellbeing

  At NICE we believe in leveraging our strengths to benefit our local communities: sharing our knowledge, expertise, capabilities, and investing time in giving back to the communities in which we operate. The best way to contribute is through a close alignment between our business and community relationship strategies. For over a decade, NICE has made community involvement an integral part of its corporate culture, supporting and encouraging thousands of its employees to volunteer at a wide range of organisations worldwide. ; Support of the community is also expressed in donations to social and welfare services (food, medicine, hygiene products) and in financial support of different institutions (educational, sports, and institutions for the elderly). To address this topic, we employ a community manager specialist to manage community programs. a; We believe in the power of volunteering and encouraging our employees to engage in regular volunteer work for different causes. ; ; NICE is dedicated to mental health and wellbeing and offers all employees support through a number of initiatives which run each month including shining a spotlight on trailblazing campaigns which raise awareness for Mental Health and those affected. We have Mental First Aiders who have trained internal professionals to support staff if they are finding things difficult. There are Mental Health and Wellbeing quick links available to all staff, such as the Mental Health Foundation, MIND, SANE and YoungMinds/Mental Health for Children & Youth. Also the health of our employees is important and we offer many opportunities for staff to join in health talks, have access to relevant podcasts, yoga and mindfulness sessions to improve the overall wellbeing and health of our staff all through a dedicated site for NICE employees around Health and Wellbeing.

Pricing

• Price: £130.00 to £250.00 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Subject to scoping and customer requirements; typically 6 month period by negotiation

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.perkins@nice.com. Tell them what format you need. It will help if you say what assistive technology you use.