Twin Technology

TT - DLP (Data Loss Prevention) Platform and Security

TT-DLP uncovers risk, educates employees and fulfills security, compliance, and regulatory needs. Unlike legacy DLP, TT - Data Loss Prevention (DLP) is a flexible, cloud-native, ML powered solution built for today's threat landscape.

Market Leading and flexible pricing

Features

• Next-gen enterprise data protection
• Quick implementation without technical intervention
• 99.9% Uptime on High Availability Deployments
• Best in Class Service & Support teams
• Human-centric context for your files and event data
• Designed for the hybrid-remote-inhouse workforce
• Azure and AWS or on-premise options
• Flexible pricing models

Benefits

• Threat hunting with structured and unstructured analysis
• Tailor your specific design for watchlists and customising policies
• Fastest way to insights
• Machines Learning sensors
• Policy Sensors
• Scalable, lightweight agent
• Behavioural analytics sensors
• Mobility & Cloud
• End to End Analytics
• Windows, MacOS and Linux

£99.00 to £999.00 a transaction a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@twintechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

220867657298462

Contact

Larry Rach
01923 228820
sales@twintechnology.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Reverse Inventory Management
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: There are no restrictions on this service other than normal support available during weekday 0900 - 1800 Mon - Fri excluding English Public and Bank Holidays. There will be periodic scheduled maintenance shutdowns but these will be well outside the normal working hours with shortest duration possible and with at least one week's notice.
• System requirements:
  • Any Smart Device Can Be Used
  • Hardware Agnostic

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Tickets and emails are answered in normal working hours, we have an SLA of 4 hours for all tickets during these hours. No support is given at weekends unless we give prior agreement although this can be added to the contract at extra cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Web Chat support is provided through Microsoft TEAMs. We have tested solutions, however we have not needed to provide this to a client yet.
• Onsite support: Yes, at extra cost
• Support levels: We are very flexible in our support offering and can cater for lots of variation and come up with bespoke pricing.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: An Account Manager and pre-sales consultant will work with you to identify the correct service specification and configuration and if required will attend site to conduct demonstrations and carry out surveys and audits. Once our proposal is accepted and the service contract signed, we add the project to our internal task system and a Project Manager allocated.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: We will provide all data in 'csv' format if requested.
• End-of-contract process: Once the contract ends, a charge for data will be applied if it is requested after the contract ends. This will be based upon the size of the data file and transport requirements. However we will keep this to the minimal.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Any Smart Phone, Tablet or Device
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: We will be using an open API technology.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We will be opening periods of time to submit customisations for testing within the core solution. Once these have been accepted, we will open up further periods to engage with our platform.

Scaling

• Independence of resources: Adequate resource planning at implementation stage ensures there is is additional resource available promptly when and where required and thus this situation where demands from other users affect the service level to the original user.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics can be provided to the customer on usage and when calls took place. These are exported via the Vidyorouter and can be viewed in a CSV file.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Via a secure web-portal.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: The service operates from secure UK data centre locations and the equipment is only accessible by cleared TT technical personnel. All customer data resides within the TT Cloud Analytics Platform managed racks and no data is transferred either outside of this environment or overseas. The service operates in line with the guidance laid out in the ISO27001:2013 certification for Information and Security Management. We operate a robust data protection policy and retain customer data for the minimum amount of time necessary to deliver the service.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: The service operates in line with the guidance laid out in the ISO27001:2013 certification for Information and Security Management. We operate a robust data protection policy and retain customer data for the minimum amount of time necessary to deliver the service

Availability and resilience

• Guaranteed availability: Up to 99% uptime availabilty of this platform on guaranteed SLA basis assuming this is supported by public or private cloud or hybrid or in-house servers.
• Approach to resilience: Service levels to end users are guaranteed through back to back SLA with datacentre deployed and other suppliers. More information is available on request.
• Outage reporting: Public Dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: If a client requires access to the Cloud Video Conferencing service administration portal they will access it via a secure HTTPS login using industry standard KPI.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Barclaycard
• PCI DSS accreditation date: 28/04/2025
• What the PCI DSS doesn’t cover: American express transaction or Diner card transactions.
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: We are working towards ISO 27001 standards.
• Information security policies and processes: Director of Technical Services is responsible for all aspects of security. There are stipulated policies in place with risks clearly idenfied especially where compliance is mandatory. Monitoring of these is done through periodic checks. To supplement this, there is also a Whistleblowing Policy.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Director of Technical Services is responsible for all aspects of security. There are stipulated policies in place with risks clearly idenfied especially where compliance is mandatory. Monitoring of these is done through periodic checks. To supplement this, there is also a Whistleblowing Policy.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are identified through risk assessments. Our response to identified threats is measured on severity and impact. This also defines the level to which the issue is escalated.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We run anti-virus software on all servers and also gain reporting within our network on intrusion and unauthorised access attempts. Continual monotoring enables potential security threats and their severity. Through effective patch releases from time to time and through monitoring their effectiveness, the protective monitoring process builds up intelligence to progressively refine itself and be better preapred by anticipating threats.
• Incident management type: Supplier-defined controls
• Incident management approach: When an incident or near miss occurs, the person reporting it must complete the information required on the form within 1 working day. In the event of a fatality, major accident, dangerous occurrence, or any other health & safety incident arising having potentially major implications, a Director and the Corporate Governance Team should be notified as soon as possible, they will then decide if this is referred to the DPO and then to the ICO.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Twin Technology is dedicated to the continuous improvement, understanding and taking appropriate responsibility for any adverse environmental, social, and economic impacts of its consultative work. In doing so, Twin Technology considers impacts on a life-cycle basis and prioritises actions according to: alignment with the companies values, magnitude of impact, and compliance with any applicable regulations.; Twin Technology has also commited to reducing our carbon footprint by investing in electric vehicles.

  Equal opportunity

  Twin Technology has an equal opportunity policy already in place, It is our policy in recognition of all relevant legislation to ensure that there will be no discrimination on the grounds of colour, race, nationality, religion, gender, marital status, domestic circumstance, disability, sexual orientation, age, or any legal affiliation(s). This is a positive policy and it is the requirement of all staff, employed or contracted, to actively follow these requirements.

  Wellbeing

  Twin Technology's acknowledges the importance of wellbeing and this is incorporated within it health and safety policy.; Twin Technology Ltd recognises that it has responsibilities for the health and safety of our workforce whilst at work and others who could be affected by our work activities. We will assess the hazards and risks faced by our workforce in the course of their work and take action to control those risks to an acceptable, tolerable level.; Our Managers and Supervisors are made aware of their responsibilities and required to take all reasonable precautions to ensure the safety, health and welfare of our workforce and anyone else likely to be affected by the operation of our business.

Pricing

• Price: £99.00 to £999.00 a transaction a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A demo version is available with skeleton multi-tier set-up to try out for a period of one week where appropriate.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@twintechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.