SocialOptic Ltd

Staff and Employee Insights surveys

Surveys as a Service with survey design, build, data collection and reporting, with advanced analytics, benchmarking tools, and actionable recommendations to enhance employee engagement and organisational performance and provide feedback and listening services.

Features

• Employee Engagement Surveys and insights
• 360 Feedback surveys
• Diversity, inclusion, and belonging measurement
• Health and well-being metrics
• Onboarding and exit surveys
• Custom Integration with HR Systems
• Methodology and Question Design
• Employee Net Promoter Score (eNPS)
• Experience and Engagement measurement programme
• Survey Building with Advanced Analytics

Benefits

• Easy to Use
• Flexible
• Better Decision Making
• Ability to capture customer, employee and market insights
• Allows for data driven decision making process
• Analyse the Employee Experience through the employee lifecycle
• Efficient use of resources
• Reduce Employee Attrition
• Insights and visibility into employee experience. sentiment and wellbeing.
• Unlock employee potential and drive higher levels of productivity.

£400 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@socialoptic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

220893266895557

Contact

Caalie Ellis
0203 393 6591
sales@socialoptic.com

Planning

• Planning service: Yes
• How the planning service works: We provide in-depth consultations to assess the current environment, identify potential challenges, and determine the best approach. This collaborative approach allows us to develop a customised implementation plan that addresses key requirements, including security, scalability, user experience and historic data migration.; ; We offer comprehensive guidance on selecting the right methodology, configuring the software services to meet the user’s unique requirements, and to ensure a seamless integration with existing systems. Our team provides training and support to ensure that users have the necessary skills and knowledge to effectively manage and maintain the implemented solutions.; ; Throughout the implementation process, we prioritise clear communication, transparency, and responsiveness to address any potential issues or concerns that may arise. Our goal is to empower users to make informed decisions and achieve successful outcomes for their staff and employee insights surveys.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: SurveyOptic Employee Insights and Engagement Platform

Training

• Training service provided: Yes
• How the training service works: We provide comprehensive training designed to equip users with the knowledge and skills needed to effectively leverage our services. Our training offerings are tailored to the specific needs and requirements of each buyer, ensuring that they receive relevant and practical instruction to maximize the use of our solutions.; ; Our training sessions cover a wide range of topics, including product features and functionality, best practices for implementation, optimisation strategies, troubleshooting techniques, and more. We offer a mix of virtual training sessions, on-site workshops, self-paced online courses, and one-on-one coaching to accommodate various learning preferences.; ; Our experienced trainers are experts in their field, with in-depth knowledge of our products and a strong understanding of industry trends and best practices. They leverage interactive and engaging teaching methods, such as practical demonstrations, case studies, and hands-on exercises, to enhance the learning experience and ensure maximum comprehension.; ; Additionally, we provide post-training support and resources to reinforce learning and address any questions or challenges that may arise. Our goal is to empower buyers with the skills and confidence to successfully implement, manage, and optimise our services, ultimately driving better results and achieving their business objectives.
• Training is tied to specific services: Yes
• Services the training service works with: SurveyOptic Employee Insights and Engagement Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our onboarding process is designed to ensure minimal disruption, providing a fully supported migration service. We start by carefully assessing your current infrastructure to plan a migration strategy that aligns with best practices, but is tailored to your unique requirements. This includes assessing existing systems, identifying potential challenges, and determining the most suitable approach.; ; Our team works collaboratively to map out and execute data transfers, to bring in historic data where required, in compliance data protection standards, ensuring the integrity and confidentiality of your Staff and Employee Insights surveys. To mitigate potential risks, we implement robust data encryption and execute thorough validation checks through the process.; ; We manage the entire lifecycle of the migration process, from the initial data audit to the final transition. Our approach includes comprehensive training for your staff to leverage the full suite of SurveyOptic cloud capabilities effectively. Post-migration, we offer dedicated support and optimisation services to ensure your team can seamlessly continue to extract valuable insights from employee surveys in your new cloud environment. We deliver a clear, secure, and efficient migration journey to the cloud.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: SurveyOptic Employee Insights and Engagement Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our quality assurance and performance testing are tailored to provide buyers with confidence in the reliability, efficiency, and scalability of the SurveyOptic solution. We employ a rigorous QA methodology that integrates with our development lifecycle, ensuring every element of your solution undergoes comprehensive testing—from individual code modules to the complete user experience.; ; Our performance testing is designed to simulate real-world usage scenarios, including peak traffic periods, to evaluate how your systems behave under stress and to identify any bottlenecks or performance issues. We leverage advanced tools and analytics to measure response times, throughput rates, and resource utilization, ensuring your application can meet the demands of your user base.; ; We are collaborative in nature and will work closely with your team to understand the specific requirements and challenges of your project. Post-testing, we provide detailed reporting and actionable insights, offering clear recommendations on optimising system performance. Our approach doesn't just identify issues; it addresses them before they affect your end-users, ensuring a smooth, responsive experience. We have a commitment to follow best practice, and a proactive stance on system quality and performance.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Our support is crafted to ensure a seamless, secure, and robust experience for buyers using SurveyOptic. Our dedicated team provides expert assistance and guidance throughout the journey, from initial setup and configuration to ongoing maintenance and system optimisation.; ; We offer comprehensive support services that include office hours support and 24/7 system monitoring, ensuring that any queries or issues with SurveyOptic are resolved promptly and effectively. Our proactive monitoring capabilities enable us to identify and address potential concerns before they impact operations, maintaining high availability and performance for services.; ; Training and resources are integral to our support strategy; we empower your team with the knowledge and tools necessary to maximize the benefits of SurveyOptic. Moreover, we continuously work on deploying updates and enhancements in response to emerging customer needs and technological advancements.; ; With a robust disaster recovery and data backup protocol, we ensure your survey data is protected against any unforeseen events. Our commitment to upholding stringent security standards provides peace of mind that your data is safe and secure.; ; We support SurveyOptic and the range of SocialOptic tools and platforms, so your SurveyOptic solution is backed by an adept and responsive support team, dedicated to your organisation's success.

Service scope

• Service constraints: The administration interface requires a modern, currently supported browser. For large data transfers a high bandwidth broadband connection is recommended.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4hrs of receipt within office hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Tested using validation tools and manual testing.
• Support levels: SocialOptic prides itself on providing friendly and effective customer service and support. Standard support hours are from 8am to 6pm Monday to Friday, excluding bank and public holidays. The service is available and monitored on a 24x7 basis, via the SocialOptic service assurance infrastructure, and support requests can be raised electronically 24x7. The support service includes telephone, email, web-based and in-app support for all issues and queries. Calls are handled by our highly skilled staff, and call severity will be categorised under the following three levels: Severity 1 – Complete loss of service affecting multiple users. Response time < 30 minutes. Severity 2 – Partial loss of service affecting a minority of users. Response time < 60 minutes. Severity 3 – Issue affecting and individual user. Response time < 4 hours. We provide a named support contact for each account, so that there is someone familiar with the particular use case, and able to answer questions within the organisational context.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  SocialOptic have committed to achieving Net Zero by, or ahead of, the 2050 target of industry standard Carbon Reduction Plans.; As a Software-as-a-Service business, our primary carbon footprint source arises from data-centre power consumption. These initiatives form our commitment to becoming carbon neutral: ; Transition to Renewable Energy: ; By 2025 100% of SocialOptic data-centre power will be from renewable energy sources.; Energy-Efficient Infrastructure: ; SocialOptic currently operates with at least 50% less server capacity than comparable technology businesses, using infrastructure that is 93% more efficient than legacy IT infrastructure. This efficiency is achieved through strategic infrastructure management, optimisation, and ongoing investments in cutting-edge technologies. ; Serverless Technology: ; We are actively implementing a full migration to serverless technology across our infrastructure. This innovative approach ensures that compute power is consumed only on-demand, eliminating the need for dedicated server infrastructure and wasted capacity. ; Continuous Monitoring and Improvement: ; SocialOptic is committed to regularly monitoring our environmental impact. We will continue to explore and adopt emerging technologies and best practices to enhance our energy efficiency and minimize our carbon footprint. ; Innovation and Research: ; Our software development methodology includes resource consumption assessment and monitoring, which ensures that our code runs efficiently, as well as securely, and provides energy efficiency measures for our development team. We invest in on-going research to identify and adopt sustainable technologies and operational approaches that further reduce our environmental impact. ; Stakeholder Engagement: ; We involve our key stakeholders, including employees, customers, and partners, in our sustainability initiatives.; Supply Chain Sustainability: ; Through our long-standing commitment to the Good Business Charter, we are committed to working with suppliers who share similar environmental values. We incorporate sustainability criteria into our procurement process.; ; We do not currently use Carbon Offsetting as we would rather focus our efforts on direct reductions in our energy consumption, using renewables wherever possible.

  Covid-19 recovery

  SocialOptic are SocialValue UK Pioneer Members and committed to creating SocialValue. SocialOptic has create opportunities for employment in the high growth technology industry to individuals made unemployed due to the impacts of COVID-19. Since 2020, 50% of new hires have been sourced from other COVID-19 impacted industries.; ; SocialOptic operates a flexible working structure and has provided equipment to employees to facilitate remote working. These provisions have enabled staff to primarily work from home, with 94% of days worked remotely. These changes delivered effective social distancing when it was needed, and support employees and their families needing to isolate or who are suffering from direct or indirect effects of COVID-19, allowing time for household and family responsibilities during a challenging time, and allowing them to support their local communities.; ; SocialOptic have conducted research for businesses help them understand the challenges and impacts new ways of working have on business and health. This research has led to organisational change and commitments aimed at improving employee wellbeing, and improving physical and mental health.

  Tackling economic inequality

  As an SME, SocialOptic contracts many SME’s in its supply chain, and any new business conducted through SocialOptic will support this endeavour. SocialOptic also delivers entrepreneurship mentoring to University students by partnering both with SETsquared, a regional Business Incubator and regional universities. In recent years SocialOptic has also offered internship opportunities to local undergraduate students. ; ; SocialOptic supports innovation and disruptive technologies. Recent examples include new products from Microsoft, spearheading their AI technology. This is leveraged to deliver lower cost, higher quality outputs.; ; The SocialOptic supplier selection process evaluates sustainability, scalability, and the use of continuous improvement methodologies. Internally SocialOptic designs for scalability and longevity of technology and optimisation of resource utilisation (increasing productivity).; ; We are committed to fair and responsible supply chain collaboration. We are certified by the “Good Business Charter” who promote and assess the following commitments: real living wage, fairer hours and contracts, employee well-being, employee representation, diversity and inclusion, environmental responsibility, paying fair tax, commitment to customers, ethical sourcing, and prompt payment to suppliers.

  Equal opportunity

  SocialOptic are committed to equal opportunities and supporting people with different needs. Our promotion of home and flexible working enables staff and suppliers to work in environments that suit them and change working hours to help manage their conditions.; ; SocialOptic support and train employees in the use of screen readers and educate our customers and suppliers in accessibility tools to create more inclusive work environments. SocialOptic offer support to respondents using screen readers to complete surveys, and to give them additional skills in making the best use of accessibility tools. SocialOptic has also developed a short training course in building accessible surveys which is available to any platform user. ; ; SocialOptic put employees through accessibility training to further our staff understanding of accessibility requirements and experiences from the user perspective. This training informs choices and considerations for survey and platform design, increasing our existing competency in accessibility and ensuring the best possible experiences for those with a range of accessibility needs.; ; SocialOptic engage with employee representatives regularly in board level meetings (one of our Good Business Charter commitments) ensuring there is a voice that represents employees around the boardroom table. Employees are encouraged to share ideas and communicate openly with board members, aiding in the identification of inequalities in the workforce. 50% of recent new hires came from outside the technology industry - SocialOptic have committed to the training and upskilling of staff which will create opportunities for increased incomes.

  Wellbeing

  SocialOptic operates a flexible working structure and remote working. These provisions support employees and their families when experiencing challenges in their health, helping employees to fulfil their caring and family responsibilities whilst also being able to work. These commitments also support family life and community integration by allowing flexibility to support community activities. The impact of these outcomes is a positive change in employee health and wellbeing. SocialOptic also encourage ‘walking calls’ which offer an opportunity for staff to exercise outside during the working day, leading to physical and mental health benefits.; ; SocialOptic applies methodologies from the Agile software development domain across the whole business. An element of this is working collaboratively to solve problems, supporting, encouraging, and motivating all team members. This supportive and encouraging approach extends to our staff and supplier network; sharing high stress loads and working together to solve problems supports the wellbeing and mental health of our staff and suppliers, from sharing healthy recipes, to identifying technologies to help support the health and well-being of team members.

Pricing

• Price: £400 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@socialoptic.com. Tell them what format you need. It will help if you say what assistive technology you use.