CREATIVE NETWORKS LIMITED

Cisco Meraki

Cisco Meraki provides cloud-managed networking and security solutions for businesses. Offering wireless access points, switches, security appliances, and mobile device management tools, all centrally managed through a user-friendly dashboard, Meraki delivers simplicity, scalability, and enhanced security for organisations of all sizes.

Features

• Cloud-managed networking: Simplify control with intuitive cloud management.
• Wireless access points: Ensure seamless wireless connectivity.
• Switches: High-performance for efficient data transfer.
• Security appliances: Advanced protection for network security.
• Mobile device management: Easy device management from anywhere.
• Scalability: Effortlessly expand network as business grows.
• Centralised management: Control all devices via single dashboard.
• Analytics and insights: Gain valuable data for informed decisions.
• Automated updates: Keep systems current with automatic updates.
• Integration: Seamlessly integrate with existing IT infrastructure.

Benefits

• Efficient management: Simplify network administration for greater effectiveness.
• Enhanced security: Protect data and devices with advanced measures.
• Seamless connectivity: Ensure uninterrupted access to network resources.
• Improved productivity: Optimise workflows with reliable networking solutions.
• Cost savings: Reduce expenses through efficient resource management.
• Scalability: Easily expand network infrastructure to meet growing needs.
• Remote accessibility: Manage network from anywhere for convenience.
• Informed decisions: Utilise data for knowledgeable choices and enhancements.
• Automated tasks: Save time with automated configuration and updates.
• Integration capabilities: Seamlessly merge with existing systems for smoother operations.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@creative-n.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

220918324521709

Contact

Azeem Javed
03303337337
aj@creative-n.com

About the service

• Service categories:
  • Systems Infrastructure Software
    • Network
      • Network management
        • Network operations management (NOM)
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are no constraints to this Service.
• System requirements:
  • Stable internet connection for access and management.
  • Use supported browsers for optimal performance.
  • Check device compatibility and firmware requirements.
  • Purchase appropriate licensing for full functionality and support.
  • Ensure network switches and routers support necessary features.
  • Implement additional security measures as needed for protection.

User support

• Email or online ticketing support: Yes
• Support response times: Support response times - 08:30 - 18:00 Weekdays, excluding Bank Holidays. Out of hours support available where necessary. 30 minutes to 8 hour response dependent on priority call, P1 - 30 mins, P2 - 1 hour, P3 - 4 hours, and P4 - 8 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: Yes
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: We have not conducted any testing of web chat accessibility with users employing assistive technology.
• Onsite support: Yes
• Support levels: End-user training can be provided at an ad hoc cost. We provide a UK based Service Desk for support. Out of hours support is available. Our helpdesk is made up of 1st, 2nd and 3rd Line technical expertise. A Technical Account Manager will be assigned as standard as a part of our standard and premium IT Support, see our pricing schedule and SFIA Rate Card for details.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We assist users in adopting our service through a variety of resources tailored to their needs. Our user documentation offers step-by-step guides, FAQs, and troubleshooting tips for independent learning. Additionally, we provide interactive online training sessions and webinars led by experienced instructors to guide users through setup and configuration processes effectively. For those preferring personalised assistance, optional onsite training sessions can be arranged to address specific organisational requirements. Our dedicated technical support team is readily available to assist users with any inquiries or challenges they may encounter, offering prompt resolution via email, phone, or online chat. With these resources and support channels in place, we aim to ensure a smooth onboarding experience and empower users to harness the full capabilities of the service for their communication needs.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: None or don't know
• End-of-contract data extraction: Exported upon request. Contact the Support Helpdesk or Technical Account Manager.
• End-of-contract process: At the end of the contract services will continue on a rolling 30 day agreement until either party serves notice. If it is decided the client will exit, Creative Networks will assist in transitioning and migration of services ensuring continuity and a smooth handover. We will, where applicable deliver an Exit Plan which sets out the proposed methodology for achieving an orderly transition of Services on the expiry or termination of the contract. The Exit Plan will contain at minimum: Separate mechanisms for dealing with Ordinary Exit and Emergency Exit. The management structure to be employed during both transfer and cessation of the services and a detailed description of both the transfer and cessation processes, including a timetable. Document how the Services will transfer including details of the processes, documentation, data transfer, systems migration, security and the segregation of technology components. Specify the scope of the Termination Services that may be required and any charges that would be payable for the provision of such Termination Services and detail how such services would be provided. Provide a timetable and identify critical issues and set out the management structure to be put in place and employed during the Termination Assistance Period.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile app and desktop service both provide access to the Meraki dashboard for network management, but with differences in functionality and user experience. The mobile app is optimised for touch-based interactions and smaller screens, while the desktop service offers a more comprehensive feature set and detailed monitoring capabilities. While the mobile app is convenient for basic tasks on the go, users may prefer the desktop service for advanced configurations and in-depth analysis due to its larger screen size and more extensive options.
• Service interface: Yes
• Description of service interface: The Meraki dashboard interface is user-friendly, featuring a clean layout with a navigation menu for easy access to network settings, device management, and monitoring tools. Users can configure device settings, monitor performance, and access analytics reports. The interface provides a summary of network status, alerts for critical issues, and tools for troubleshooting. It offers comprehensive features for managing network infrastructure, monitoring traffic, and optimising network performance in real-time. Overall, the interface is intuitive and organised, facilitating efficient network management and ensuring users can easily navigate and access essential tools and information.
• Accessibility standards: EN 301 549
• Accessibility testing: Creative Networks have not conducted any interface testing with users of assistive technology.
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Through the Cisco Meraki API, users can automate various network management tasks, including setting up services and making configuration changes programmatically. This includes creating and configuring networks, adding devices, and defining network policies. Users can also retrieve network information for monitoring and integrate Meraki services with third-party systems. However, while the API provides extensive capabilities, it may have limitations. Complex configurations or advanced features may not be fully accessible, and some settings available in the dashboard interface may lack full API support. Additionally, users must adhere to rate limits and authentication requirements, and compatibility with older Meraki devices or firmware versions may vary. Despite these limitations, the API offers flexibility and scalability, empowering users to streamline administrative tasks, integrate Meraki services into their workflows, and enhance operational efficiency. It serves as a powerful tool for automating network management processes, but users should consider their specific requirements and the API's capabilities when leveraging it for their network infrastructure.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers have the flexibility to customise Cisco Meraki's service to suit their specific requirements. The Meraki dashboard offers extensive configuration options, allowing users to tailor network settings, security policies, device configurations, and monitoring parameters to align with their organisation's needs. Additionally, the Meraki API enables further customisation by facilitating integration with existing systems or development of custom applications. This allows buyers to extend the service's functionality and adapt it to unique use cases or workflows. Whether it's adjusting network topology, fine-tuning security settings, or implementing specialised monitoring and reporting, Cisco Meraki's customisable features empower users to create a network infrastructure that meets their exact specifications and operational objectives.

Scaling

• Independence of resources: Hosted on cloud scalable solution.

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cisco

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users export data from Cisco Meraki's dashboard interface by selecting the desired dataset or report and choosing the export format, such as CSV or PDF. They can then download the exported data locally or programmatically retrieve it using the Meraki API for automation or integration.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The level of availability guaranteed by Cisco varies depending on the specific SLA agreed upon with the customer.
• Approach to resilience: Cisco Meraki ensures network resilience through redundant hardware, cloud-based management, and automatic failover features. Devices are equipped with dual power supplies and WAN ports, minimising downtime in case of hardware failures. Cloud management offers redundancy and fault tolerance across multiple data centres, ensuring continuous operation even during data centre outages. Auto-failover capabilities enable seamless traffic rerouting in case of link failures or congestion, maintaining connectivity and performance. Built-in security features such as firewalls and intrusion detection/prevention enhance network integrity and protect against threats. Real-time monitoring and alerting enable proactive response to issues, while the system's scalability allows for easy expansion to meet growing demands. Regular firmware updates provide bug fixes, security patches, and new features, ensuring ongoing reliability and security. Overall, Cisco Meraki's resilient design prioritises uninterrupted network operation, offering businesses reliable and high-performance network infrastructure.
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Supplier defined controls.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Organisations adhering to ISO 27001 establish robust information security practices. They develop policies aligned with ISO 27001 requirements, covering areas like access control, data protection, and incident response. Through risk assessments, they identify and prioritise security risks, implementing controls to mitigate them. Employees receive training on security policies and procedures to enhance awareness and compliance. Monitoring and review processes ensure the effectiveness of security controls, with regular audits and assessments conducted. A designated individual or team oversees the implementation and maintenance of the Information Security Management System (ISMS), reporting to senior management or the board. To ensure policy adherence, organisations employ various mechanisms such as audits, reviews, and ongoing monitoring. Non-compliance issues prompt corrective actions and improvements to the ISMS. By following these practices, organisations demonstrate their commitment to information security and continuously strive to enhance their security posture in line with ISO 27001 standards.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Creative Network's have in place a Change Management Process that follows the ISO 20000 Standard. A change is proposed with the Change Manager and then added to the Changes-overview. The change is scheduled to be executed and a roll back plan is created (if necessary). Rollback is actioned immediately upon confirmation as per following the rollback matrix, resources are freed and announcements are published. Periodically, the overview of archived changes is checked.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Creative Network's have a Vulnerability Management process that implements the following: Receives information about zero day threats from the National Cyber Security Center; subscribe to newsletters from vendors and used products, in contact with special interest groups; Technical vulnerabilities are handled either using the Incident management process or the Change management process; Patches are tested following the Installation of software on operational systems.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All devices have a monitoring agent on them which can identify potential issues and report back to our service desk. If an issue is identified we have an internal 4 hour SLA to ensure remedial actions are carried asap, the seriousness of an incident will be assessed on discovery so that any priority issues can be responded to quickly.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Fully developed Business Continuity and Disaster Recovery management process developed in line with ISO 22301. Creative Network's have a pre-defined Incident Management Process in place where by an incident is reported with the Incident Manager and then added to the Incidents-overview. After which, relevant log files (from all systems affected) and evidence is gathered. The incident is corrected by implementing a patch, temporary fix or workaround. It is determine whether future occurrences of the incident can be prevented, e.g. by modifying/strengthening one or more controls. Periodically, the overview of archived incidents is checked for apparent trends and effectivity of corrections.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: During a limited-time free trial, users access Meraki's cloud-managed networking features, including device provisioning, monitoring, and basic security. Advanced functionalities and premium support may be restricted, and the trial typically lasts for 14 or 30 days before users must subscribe to continue.
• Link to free trial: https://meraki.cisco.com/form/trial

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 6%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: UKAS
• ISO/IEC 27001 accreditation date: Tuesday 14 October 2025
• What the ISO/IEC 27001 doesn’t cover: All standard service delivery processes are covered under ISO 27001. Non-standard or ad hoc consultancy services, and services delivered by external partners, are not covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: UKAS
• ISO 9001 accreditation date: Tuesday 14 October 2025
• What the ISO 9001 doesn’t cover: All standard service delivery processes are covered under ISO 9001. Non-standard or ad hoc consultancy services, and services delivered by external partners, are not covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 7d681934-2470-4d31-8581-9269136f9c2a
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 9b81d8c9-2100-4840-a77b-8411b8d6574c
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Ensuring new workers are informed of their right to join a trade union
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@creative-n.com. Tell them what format you need. It will help if you say what assistive technology you use.