Helpful Technology Ltd T/A Helpful Digital

Digital and social media skills training

We help your team create engaging content, in the right places to capture your audiences' attention. From in-person classroom sessions, to virtual self-paced blended learning on your in-house learning platforms or our Digital Action Plan, we tailor learning to the needs and skills gaps of each individual.

Features

• Diagnostic and baseline skills assessment
• Classroom sessions: in-person or virtually
• Workshops and simulations to train and test digital skills
• 1-2-1 and senior leadership coaching in digital skills
• Self-paced blended learning via our Digital Action Plan platform
• Digital communication topics tailored to your organisation and team
• Social listening, community management, online consultation, customer service, content design
• Online monitoring, channel management, digital evaluation, online audience mapping
• Coaching advocates/frontline staff to tell effective stories online

Benefits

• Addresses skills gaps in your team
• Builds understanding and confidence amongst senior leaders
• Matches training to the precise needs of your team
• Offers flexibility in delivery format: physical/virtual, self-paced/facilitated
• Practical learning using real-world tools or simulated environments
• Aligns with Government Digital Service content design/social media guidance
• Improves effectiveness of digital content and publishing to digital channels
• Supports organisational change as team members take on new responsibilities

£1,000 to £1,200 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@helpfuldigital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

221067175126056

Contact

Tim Lloyd
020 3012 1024
hello@helpfuldigital.com

Planning

• Planning service: Yes
• How the planning service works: We help to scope the needs of the team, understand existing skills, tools and processes and set clear objectives, milestones and deliverables for the project. We work transparently and in an agile way with clients so you can follow progress and reprioritise work as the requirements become clearer. We are tool and provider agnostic, so provide independent advice rooted in user needs and an understanding of the wider landscape you operate in.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We diagnose skills gaps and understand the dynamics and roles in your team. We provide training to address the needs of individuals in the team in a range of modes, from in-person workshops to virtual, self-paced learning. These are always practical and tailored to your organisation and its context: leaving behind greater confidence, practical skills and low-cost tools and templates, and sometimes incorporating our simulation or workshop platforms to bring situations to life for the trainees.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No specific constraints: we provide on-premise training/support and remote support

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to client queries on email via our helpdesk within 24 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We respond to client queries on email via our helpdesk within 24 hours.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Our work helps deliver social value by enabling people to experience the impact of a cyber security breach, in a safe, controlled space. Our products and services help people practice their response and improve their resilience.

Pricing

• Price: £1,000 to £1,200 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@helpfuldigital.com. Tell them what format you need. It will help if you say what assistive technology you use.