CLEAR STAR GROUP LIMITED
Organisational Transformation and Design to Support Cloud Adoption
We help organisations transform how they think and operate to realise the full benefits of the cloud. Through consultancy, training and coaching, we build the mindset, structures and capabilities that enable agility, responsiveness and innovation while delivering greater value and efficiency.
Features
- Organisational design and transformation consulting
- Leadership and team coaching for cloud-enabled ways of working
- Training in agile, innovation and purpose-led operating models
- Capability building for empowered, delegated decision-making
- Governance, structure and process design for cloud adoption
- Stakeholder engagement and communication planning
- Readiness assessment and change-impact analysis
- Design of employee-led, people-first transformation programmes
- Continuous improvement and learning enablement
- Support for mission-driven, adaptive organisations
Benefits
- Increased customer value and service quality
- Improved organisational efficiency and agility
- Reduced business and transformation risks
- Lower operating costs and optimised resources
- Greater employee satisfaction and retention
- Enhanced financial control and accountability
- Increased resilience and adaptability to change
- Sustainable, continuous improvement culture
- Accelerated exploitation of cloud capabilities
- Stronger alignment between purpose, people and technology
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
2 2 1 1 5 0 3 8 1 4 2 4 9 9 5
Contact
CLEAR STAR GROUP LIMITED
Alan Jennings
Telephone: 020 7748 9948
Email: info@clearstargroup.co.uk
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Project management and governance
Service scope
- Service constraints
- No specific service constraints. Delivery approach tailored to client needs.
User support
- Email or online ticketing support
- Yes
- Support response times
- We respond to all client questions promptly during our standard working hours of Monday to Friday, 09:00–17:00 (UK time). Each engagement has a named Account Lead responsible for coordinating responses and ensuring timely communication. We acknowledge all enquiries within one working day and aim to provide a full response or update within two working days. Urgent matters are prioritised and escalated immediately for resolution. Clients can view and update the status and priority of requests through shared collaboration tools and regular review meetings with the Account Lead.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide a single, consistent level of support designed for professional and transformation services rather than tiered technical helpdesk models. Each client engagement includes a named Account Lead who acts as the primary point of contact for all communication, coordination and issue management. Clients can contact their Account Lead by email or telephone between 09:00 and 17:00, Monday to Friday (UK time). Queries are acknowledged within one working day, with progress updates or resolutions normally provided within two working days.
Support activities are included within our standard day rates and form part of our overall service delivery—there are no additional charges for routine support or issue resolution. Urgent matters are prioritised and escalated directly to the Delivery Director for immediate action where required.
We do not operate a separate “technical account manager” or “cloud support engineer” role; instead, the Account Lead performs these functions, ensuring clients receive expert guidance, continuity, and direct access to senior consultants familiar with their engagement and context.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior business analyst | £950.00 | |
| Lead business analyst | £1,050.00 | |
| Head of business analysis | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior delivery manager | £950.00 | |
| Head of (Agile) delivery management | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior digital portfolio manager | £950.00 | |
| Head of portfolio | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior product manager | £950.00 | |
| Lead product manager | £1,050.00 | |
| Head of product | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,200.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- D85fcefe-b698-41eb-b068-faf35e196764
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Ensuring new workers are informed of their right to join a trade union
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@clearstargroup.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.