Santriya Technologies

Remote IT Support

Santriya Technologies provides Infrastructure Remote IT support for all of your cloud and on-premise technology infrastructure, including servers, storage and network equipment and infrastructure changes with remote delivery of cloud services

Features

• Release – Change management, Release approvals, release automation
• Configure – Infrastructure configuration and management.
• Monitor – Applications performance monitoring, user experience config in remote
• Vmware, on-premise, multi cloud support and services
• Managing the infrastructure, Migration of services in remote
• IT support services in remote
• Infrastructure as Code tools in remote support
• IT Support system design and assurance
• Helping to choose best IT support services

Benefits

• Easy to use and flexible approach to in remote support
• Defining the IT Support process with opensource tools
• Stakeholder management to ensure IT support delivery
• knowledge training and support to support services transformation
• Enhanced customer service for the products, applications
• Adaptability, Flexibility to increased workloads
• Smarter growth when the organisation expands
• Cloud based IT maintanence services and support

£100 to £2,000 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at santhakumar@santriyatechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

221213267370340

Contact

Santhakumar Rajesekar
07918833182
santhakumar@santriyatechnologies.com

Planning

• Planning service: Yes
• How the planning service works: We define three step delivery process as discovery, design and implement.; We provide planning services in discovery from the findings in user , customer and stakeholder discussions and use them throughout the projects to innovative solutions.; ; our required solutions , technical consultants can work with customers in order to define the strategies of IT support needs.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training is delivered in a online environment for using the system configured to the client’s needs. Training is delivered early in the implementation schedule to facilitate familiarisation by the individuals attending in order that they can carry out any customisation needed and conduct acceptance testing prior to product launch. ; 1 day training to End Users / Trainers on the operational use of the product. The training costs will be beared by the client. There is help documentation available online for users and support is available through the Support Desk.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We help customers getting organized based on discovery and analysis, then preparing the plan to move into Cloud with those challenges, of migrating to cloud. The service and associated cost will be charged depending on the type of service role type.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Determining, negotiating and agreeing quality procedures, standards and specifications; assessing customer requirements and ensuring that these are ; setting customer service standards; specifying quality requirements with suppliers; investigating and setting standards for quality and health and safety; working with operating staff to establish procedures, standards, systems and procedures

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Company support services in development of applications in iOS, Android and Windows. Complete delivery of mobile app development including mobile or product app strategy, UX and UI design, software architectural design, agile development, TDD, BDD, automation testing, deployment, promotion, cloud implementation, devops and support.

Service scope

• Service constraints: Depends on the type of product or serrvice

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Yes. weekends are twice as normal weekday price
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: • Service desk ; • Email; • Phone; price of Junior consultants

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKISO Certificate Association
• ISO/IEC 27001 accreditation date: 07/05/2022
• What the ISO/IEC 27001 doesn’t cover: This doesn't cover third party consultants / contractors and partners of the deliverables
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Santriya Technologies has made a commitment to reducing our environmental impact.; Recycling and waste management; We ensure waste items are always recycled/responsibly disposed of. We ensure that:; ; The company does not rent office space in office blocks that do not recycle; If hazardous waste materials are produced in the event of a fire, emergency response plans are in place; Hardware is disposed of responsibly and ethically; ; Efficient use of resources; Santriya Technologies ensures that waste produced is minimised and that unnecessary use of materials is avoided. We do this by:; ; Using recycled materials where possible; Avoiding single-use/non-recyclable plastic; Keeping the office paperless by storing data in the cloud; Ensuring information sent to clients is done online rather than via post.; ; Energy efficiency; The use of heating, ventilation, lighting, IT systems, water and transportation by Santriya Technologies and its employees is based on the need to maximise efficient energy use and minimise harmful emissions. Therefore, management and staff must make sure that:; ; Heating/ventilation are only switched on when necessary; Office lights are switched off by those last to leave; Taps used within the office/building are never left running; Hosting client websites with carbon-neutral providers, such as AWS, MS AZURE, GCP…

  Covid-19 recovery

  Santriya Technologies has adjusted its working model throughout Covid-19 to fully support team members. This has included moving to a distributed working model whereby staff can choose where to work from, with our office, client location, working remotely as preferred choice, but with attendance being fully optional to suit individual needs.; Follow the local rules that apply to you on self-isolation and testing and defined policies for the following. 1. employees and employers working together 2. during the illness 3. returning to work 4. Adjustment to work duties

  Tackling economic inequality

  Santriya Technologies is committed to creating opportunities for those who may be facing barriers in gaining employment, as well as supporting people from deprived backgrounds. ; We have since supported additional apprentices as a pathway towards employment and intend to take on more apprentices as part of our commitment to developing the skills of young people in our community.

  Equal opportunity

  Santriya Technologies operates a rigorous and fully-rounded approach to equal opportunities, inclusivity and sustainability in the workplace, in our home offices and with our clients.; ; We have defined the policies on tacking economic inequality and taken the approach towards 1. Globalisation 2. Wages and working conditions 3. Training and good jobs strategy 4. A target to reduce the inequality that supports productive activity and a fair distribution of economic power; ; We employ team members based solely on ability and experience, regardless of gender, race, religion or disability; The diversity of our team accurately reflects the demographic of the workforce in our geographical ; ; Our directors and management have made a commitment to conform with the Equality Act 2010 and the Code of Practice based on the Act, as set out by the Equality and Human Rights Commission.; ; We operate a flexible workplace, where team members are able to carry out their work from our office, client locations or at home, and at hours that suit them. This flexibility has been key during the Covid-19 restrictions, particularly for those that have school-age children, and has allowed us to complete projects for a wide range of clients without ever meeting them face-to-face.; ; Santriya Technologies is committed to paying its workers fairly. To this end, we are a Living Wage Employer and have been for a number of years. This commitment to fair pay also extends to our supply chain. We advertise jobs in websites and through targeted social media adverts to ensure we are reaching the working population in our immediate area.

  Wellbeing

  Santriya Technologies supports the health and wellbeing of our staff by operating a flexible working model via a distributed team model, which supports flexible working locations as well as hours to suit individuals and their personal needs. A number of our team members have young families and so are able to work flexible around childcare and support commitments.; We have policies towards wellbeing on physical and mental health, nutrition, and sleep programmes, to financial and legal support, stress management, and support during periods of home working.

Pricing

• Price: £100 to £2,000 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at santhakumar@santriyatechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.