Softcat Limited

Nintex Workflow Cloud

With Nintex Workflow Cloud, you can quickly design and deploy deeply integrated, powerful workflow applications with easy-to-configure logic and rules that eliminate manual work – using clicks, not code.

Features

• No code development
• Workflow
• Approvals and Tasking
• Data processing
• Mobile support
• Forms
• Logic
• System Integration
• Single Sign-on
• Dashboard

Benefits

• Quickly develop simple to design powerful workflows
• Build complex forms with an easy drag and drop designer
• Communicate between business systems
• Secure 3rd party integration
• Full mobile support
• Powerful system integrator
• Smart task management
• Automate simple processes quickly
• Easy to learn and maintain
• Remove the need for developers

£13.52 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

221369275781450

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Any services or software that can be surfaced via API using our powerful extensions system, We can also connect to on-premise platforms via a secure gateway.
• Cloud deployment model: Public cloud
• Service constraints: There are no service constraints.
• System requirements:
  • Microsoft Internet Explorer on Windows (IE 11)
  • Google Chrome (Latest Version)
  • Mozilla Firefox (latest version)
  • Apple Safari (latest version)
  • Microsoft Edge on Windows (Latest Version)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard support response times: 6:00 - 5:00 Monday to Friday Depending on the severity: S1 – 8 Hours S2 – 1 Business day S3 – 2 Business day S4 – Best effort Enterprise support response times: 10 pm Sunday - 1 am Saturday (extra costs see pricing) Depending on the severity: S1 – 4 Hours S2 – 8 Hours S3 – 1 Business day S4 – 2 Business days Select Support 24x7 (extra cost see prices) Depending on the severity: S1 – 2 Hours S2 – 4 Hours S3 – 8 Hours S4 – 1 Business day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Please contact for information
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Self-led training is free and available through https://learn.nintex.com
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Yes we provide data portability for information on the platform, workflows and forms can be exported.
• End-of-contract process: As a subscription expiry approaches, a number of communications, prompts, and warnings are displayed as outlined below. 60 days prior to your subscription expiry The primary contact is notified that the subscription is due to expire in 60 days. 30 days to your subscription expiry All registered contacts are notified that the subscription is due to expire in 30 days. At subscription expiry Once a subscription has expired, you will no longer be able to save or publish workflows through the Nintex Workflow designer or forms through the Nintex Forms designer. Any existing workflows that are published will enter a suspended state. Account details will be kept on record for 30 days following a subscription expiry, after which they will be deleted. You can choose to renew your subscription period at any time in the last 3 months of the contract. Once a subscription is renewed, you will receive a notification acknowledging the subscription renewal and the new expiry date. Note: You can request a temporary extension of the subscription for a period of 30 days to provide operational continuity whilst the renewal is being processed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All forms are responsive and mobile enabled by default, We also provide a mobile application and app designer for specific requirements.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The Nintex API is used for workflow and task management. API calls require an application token generated in the settings.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Nintex Workflow Cloud is a forms and workflow development platform designed to help organisations build their own workflow applications. Forms and Workflows can be customised Design canvases cannot be customised We provide a mobile app designer to build custom designs Anyone with Administrator/Developer/Designer roles can customise.

Scaling

• Independence of resources: We employ industry leading load balance and performance management capabilities with our workflow engine, in extreme scenarios some workflows may be slowed or queued to ensure fair use of the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: Nintex Workflow Cloud has an analytics platforms that provides process data dashboard that surfaces odata feeds. We also provide a customer central portal that provides usage and licence metrics Each tenant also provide individual licence usage metrics.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Nintex

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Physical access control is handled by Microsoft Azure. Data at rest is encrypted via Transparent Data Encryption, provided by Microsoft Azure storage services. Sensitive values are encrypted, with the key encryption key stored in Azure Key Vault. Additional documentation available upon request.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: We provide export capability built into the platform, We also provide an odata feed for process information
• Data export formats: Other
• Other data export formats:
  • Odata
  • JSON
• Data import formats: Other
• Other data import formats:
  • Odata
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Nintex uses a range of automated tools to monitor service availability and responsiveness. In the event a service is operating outside of expected threshold/s alerts are triggered and sent to the relevant teams for investigation. Nintex does not commit to financially backed SLA but aims to provide an availability of 99.99% across the Platform capabilities.
• Approach to resilience: The Nintex Process Platform capabilities are built using a scalable cloud architecture. Nintex continually monitors overall platform performance and when required, scales based on need. Where applicable, we leverage auto-scaling and manual provisioning tailored to the requirements of each Nintex capability. Nintex has an overarching Business Continuity Management (BCM) Plan for internal operations, and a Disaster Recovery Plan (DRP) for its cloud-based Platform capabilities.
• Outage reporting: Nintex provides an externally facing status page to customers: http://status.nintex.com. This site provides details on scheduled maintenance activities and service interruptions. Customers can subscribe to email notifications from this page to be notified of changes to the Nintex Process Platform operational status.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All users of the platform require an account to access, Guest can be invited to contribute controlled information via task forms. We provide multiple levels of access based on roles. Access can be granted by creating accounts in the platform or by setting up SSO/Federation
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SCO2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC2
• Information security policies and processes: Nintex has an Information Security Policy that defines the necessary rules for security protection, and it ensures secure and reliable operations in accordance with our business requirements as well as relevant laws and regulations. The Nintex Information Security Policy and its related policies and guidelines support the Nintex Information Security Program. The Information Security Team at Nintex reports to the Nintex Chief Information Security Officer (CISO) and is responsible for the overall security of the Nintex Process Platform. This responsibility includes working with the Governance Risk and Compliance (GRC) group in developing company-wide security policies and guidelines, performing risk assessments, adherence to compliance initiatives, security related education and identifying the technical, administrative, or physical controls that should be in place to support the mission of information security. Nintex is committed to maintaining the security of its cloud-based capabilities. To that end Nintex obtains external reviews, including SOC2 audits, of the majority of its cloud based products to ensure that there are controls in place protecting customer data.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Nintex has Enterprise Change Management guidelines that provide direction and support for performing consistent production level activities for routine changes, scheduled changes and emergency changes. The guidelines step through planning the change, approving/rejecting the change, implementing the change and any rollback. Production releases are performed via controlled pipelines through both testing and staging environments.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Nintex has a Vulnerability Management Policy and a Vulnerability Management Guidelines document in place which includes processes for scanning endpoint devices, validation of vulnerabilities, and remediation timeframes. Vulnerability scanning tools are updated with the latest vulnerabilities and Nintex is subscribed to email updates like US-CERT and product vendors.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Nintex collects and consolidates security relevant logs and data from corporate and cloud infrastructure, including devices and applications using a Security Information and Event Management (SIEM) system. The SIEM is monitored 24x7x365 by an external Managed Security Solution Provider (MSSP), who performs initial investigations of any detected issues/anomalies and notifies Nintex according to pre-defined escalation procedure. Threat feed-based detection and use cases are created and reviewed by Nintex in-house team and MSSP on on-going basis.
• Incident management type: Supplier-defined controls
• Incident management approach: Nintex has a Security Incident Response Policy and a formal Security Incident Response Plan that establishes a standard operating procedure for the incident response process during a security event. The Security Response Plan governs the notification process of the security incidents to the customers, including timelines. Nintex also provides an externally facing status page to customers: http://status.nintex.com. This site provides a history of incidents, which includes timelines.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Nintex reduces our environmental footprint & increases sustainability through: Sustainable Sourcing, Waste Reduction and Recycling therby reducing our Carbon Footprintand 'Going Green'.
• Covid-19 recovery:

  Covid-19 recovery

  Nintex continued to operate throughout Covid with established home working practices and technology allowing the business to operate effectively all through the pandemic. We have a managed return-to-work policy in 3 phases, clearly communicated to all empoyees with appropriate booking systems and alerting as we return back to a business-as-usual hybrid approach. Customers also used our software and services to continue delivering their own services through the lockdowns and into BAU as digitising operations became critical. Some of these services are available on G-Cloud.
• Tackling economic inequality:

  Tackling economic inequality

  Nintex provides services to any and all customers who are not subject to sanctions, regardless of organisation size or industry. Comprehensive self led training is accessible to all, free of charge to all. Discounts on products can be provided to Educational and Not-for-profit organisations.
• Equal opportunity:

  Equal opportunity

  Diversity – we strive to be an organization that has the presence of different identities, to include but not limited to race, color, religion, sex, national origin, age, and disability. Equity – we make a commitment to have equitable practices, programs and policies, to ensure that all team members have an equal opportunity to grow, contribute and develop at Nintex. Inclusion – Nintex welcomes, respects and leverages diversity within our business. DE&I – diversity is a competitive advantage and​ a smart business decision; our diversity efforts will only be successful when matched with equitable and inclusive practices.
• Wellbeing:

  Wellbeing

  Nintex has a comprehensive wellbeing program with tools, policies and employee offerings. One of our 3 core tenets is to operate with respect and consideration. This is embodied in the people we recurit and the way we enage with our customers, suppliers and partners. Staff wellbeing is constantly checked in thorough pulse surveys, delivered through a system called OfficeVibe. Management feedback and HR monitoring is part of our regular business operations. We have a package of employee benefits including a free mindfullness app (Headspace), gym membership, dental cover, private health, life assurance, cycle to work, eye care and more.

Pricing

• Price: £13.52 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Yes. Try our intuitive cloud-first platform and build workflows and connect apps in minutes. Nintex provides a full trial of all products, limited to 30 days.
• Link to free trial: https://www.nintex.com/trial/#nwc

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.