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Softcat Limited

Nintex Workflow Cloud

With Nintex Workflow Cloud, you can quickly design and deploy deeply integrated, powerful workflow applications with easy-to-configure logic and rules that eliminate manual work – using clicks, not code.


  • No code development
  • Workflow
  • Approvals and Tasking
  • Data processing
  • Mobile support
  • Forms
  • Logic
  • System Integration
  • Single Sign-on
  • Dashboard


  • Quickly develop simple to design powerful workflows
  • Build complex forms with an easy drag and drop designer
  • Communicate between business systems
  • Secure 3rd party integration
  • Full mobile support
  • Powerful system integrator
  • Smart task management
  • Automate simple processes quickly
  • Easy to learn and maintain
  • Remove the need for developers


£13.52 a unit

Service documents

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G-Cloud 13

Service ID

2 2 1 3 6 9 2 7 5 7 8 1 4 5 0


Softcat Limited Charles Harrison
Telephone: 01628 403403

Service scope

Software add-on or extension
What software services is the service an extension to
Any services or software that can be surfaced via API using our powerful extensions system, We can also connect to on-premise platforms via a secure gateway.
Cloud deployment model
Public cloud
Service constraints
There are no service constraints.
System requirements
  • Microsoft Internet Explorer on Windows (IE 11)
  • Google Chrome (Latest Version)
  • Mozilla Firefox (latest version)
  • Apple Safari (latest version)
  • Microsoft Edge on Windows (Latest Version)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard support response times: 6:00 - 5:00 Monday to Friday Depending on the severity: S1 – 8 Hours S2 – 1 Business day S3 – 2 Business day S4 – Best effort Enterprise support response times: 10 pm Sunday - 1 am Saturday (extra costs see pricing) Depending on the severity: S1 – 4 Hours S2 – 8 Hours S3 – 1 Business day S4 – 2 Business days Select Support 24x7 (extra cost see prices) Depending on the severity: S1 – 2 Hours S2 – 4 Hours S3 – 8 Hours S4 – 1 Business day
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Support levels
Please contact for information
Support available to third parties

Onboarding and offboarding

Getting started
Self-led training is free and available through
Service documentation
Documentation formats
End-of-contract data extraction
Yes we provide data portability for information on the platform, workflows and forms can be exported.
End-of-contract process
As a subscription expiry approaches, a number of communications, prompts, and warnings are displayed as outlined below. 60 days prior to your subscription expiry The primary contact is notified that the subscription is due to expire in 60 days. 30 days to your subscription expiry All registered contacts are notified that the subscription is due to expire in 30 days. At subscription expiry Once a subscription has expired, you will no longer be able to save or publish workflows through the Nintex Workflow designer or forms through the Nintex Forms designer. Any existing workflows that are published will enter a suspended state. Account details will be kept on record for 30 days following a subscription expiry, after which they will be deleted. You can choose to renew your subscription period at any time in the last 3 months of the contract. Once a subscription is renewed, you will receive a notification acknowledging the subscription renewal and the new expiry date. Note: You can request a temporary extension of the subscription for a period of 30 days to provide operational continuity whilst the renewal is being processed.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
All forms are responsive and mobile enabled by default, We also provide a mobile application and app designer for specific requirements.
Service interface
User support accessibility
None or don’t know
What users can and can't do using the API
The Nintex API is used for workflow and task management. API calls require an application token generated in the settings.
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Customisation available
Description of customisation
Nintex Workflow Cloud is a forms and workflow development platform designed to help organisations build their own workflow applications. Forms and Workflows can be customised Design canvases cannot be customised We provide a mobile app designer to build custom designs Anyone with Administrator/Developer/Designer roles can customise.


Independence of resources
We employ industry leading load balance and performance management capabilities with our workflow engine, in extreme scenarios some workflows may be slowed or queued to ensure fair use of the platform.


Service usage metrics
Metrics types
Nintex Workflow Cloud has an analytics platforms that provides process data dashboard that surfaces odata feeds. We also provide a customer central portal that provides usage and licence metrics Each tenant also provide individual licence usage metrics.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller providing extra support
Organisation whose services are being resold

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Physical access control is handled by Microsoft Azure. Data at rest is encrypted via Transparent Data Encryption, provided by Microsoft Azure storage services. Sensitive values are encrypted, with the key encryption key stored in Azure Key Vault. Additional documentation available upon request.
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
We provide export capability built into the platform, We also provide an odata feed for process information
Data export formats
Other data export formats
  • Odata
  • JSON
Data import formats
Other data import formats
  • Odata
  • JSON

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Nintex uses a range of automated tools to monitor service availability and responsiveness. In the event a service is operating outside of expected threshold/s alerts are triggered and sent to the relevant teams for investigation. Nintex does not commit to financially backed SLA but aims to provide an availability of 99.99% across the Platform capabilities.
Approach to resilience
The Nintex Process Platform capabilities are built using a scalable cloud architecture. Nintex continually monitors overall platform performance and when required, scales based on need. Where applicable, we leverage auto-scaling and manual provisioning tailored to the requirements of each Nintex capability. Nintex has an overarching Business Continuity Management (BCM) Plan for internal operations, and a Disaster Recovery Plan (DRP) for its cloud-based Platform capabilities.
Outage reporting
Nintex provides an externally facing status page to customers: This site provides details on scheduled maintenance activities and service interruptions. Customers can subscribe to email notifications from this page to be notified of changes to the Nintex Process Platform operational status.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
All users of the platform require an account to access, Guest can be invited to contribute controlled information via task forms. We provide multiple levels of access based on roles. Access can be granted by creating accounts in the platform or by setting up SSO/Federation
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Information security policies and processes
Nintex has an Information Security Policy that defines the necessary rules for security protection, and it ensures secure and reliable operations in accordance with our business requirements as well as relevant laws and regulations. The Nintex Information Security Policy and its related policies and guidelines support the Nintex Information Security Program. The Information Security Team at Nintex reports to the Nintex Chief Information Security Officer (CISO) and is responsible for the overall security of the Nintex Process Platform. This responsibility includes working with the Governance Risk and Compliance (GRC) group in developing company-wide security policies and guidelines, performing risk assessments, adherence to compliance initiatives, security related education and identifying the technical, administrative, or physical controls that should be in place to support the mission of information security. Nintex is committed to maintaining the security of its cloud-based capabilities. To that end Nintex obtains external reviews, including SOC2 audits, of the majority of its cloud based products to ensure that there are controls in place protecting customer data.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Nintex has Enterprise Change Management guidelines that provide direction and support for performing consistent production level activities for routine changes, scheduled changes and emergency changes. The guidelines step through planning the change, approving/rejecting the change, implementing the change and any rollback. Production releases are performed via controlled pipelines through both testing and staging environments.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Nintex has a Vulnerability Management Policy and a Vulnerability Management Guidelines document in place which includes processes for scanning endpoint devices, validation of vulnerabilities, and remediation timeframes. Vulnerability scanning tools are updated with the latest vulnerabilities and Nintex is subscribed to email updates like US-CERT and product vendors.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Nintex collects and consolidates security relevant logs and data from corporate and cloud infrastructure, including devices and applications using a Security Information and Event Management (SIEM) system. The SIEM is monitored 24x7x365 by an external Managed Security Solution Provider (MSSP), who performs initial investigations of any detected issues/anomalies and notifies Nintex according to pre-defined escalation procedure. Threat feed-based detection and use cases are created and reviewed by Nintex in-house team and MSSP on on-going basis.
Incident management type
Supplier-defined controls
Incident management approach
Nintex has a Security Incident Response Policy and a formal Security Incident Response Plan that establishes a standard operating procedure for the incident response process during a security event. The Security Response Plan governs the notification process of the security incidents to the customers, including timelines. Nintex also provides an externally facing status page to customers: This site provides a history of incidents, which includes timelines.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Nintex reduces our environmental footprint & increases sustainability through: Sustainable Sourcing, Waste Reduction and Recycling therby reducing our Carbon Footprintand 'Going Green'.
Covid-19 recovery

Covid-19 recovery

Nintex continued to operate throughout Covid with established home working practices and technology allowing the business to operate effectively all through the pandemic. We have a managed return-to-work policy in 3 phases, clearly communicated to all empoyees with appropriate booking systems and alerting as we return back to a business-as-usual hybrid approach. Customers also used our software and services to continue delivering their own services through the lockdowns and into BAU as digitising operations became critical. Some of these services are available on G-Cloud.
Tackling economic inequality

Tackling economic inequality

Nintex provides services to any and all customers who are not subject to sanctions, regardless of organisation size or industry. Comprehensive self led training is accessible to all, free of charge to all. Discounts on products can be provided to Educational and Not-for-profit organisations.
Equal opportunity

Equal opportunity

Diversity – we strive to be an organization that has the presence of different identities, to include but not limited to race, color, religion, sex, national origin, age, and disability. Equity – we make a commitment to have equitable practices, programs and policies, to ensure that all team members have an equal opportunity to grow, contribute and develop at Nintex. Inclusion – Nintex welcomes, respects and leverages diversity within our business. DE&I – diversity is a competitive advantage and​ a smart business decision; our diversity efforts will only be successful when matched with equitable and inclusive practices.


Nintex has a comprehensive wellbeing program with tools, policies and employee offerings. One of our 3 core tenets is to operate with respect and consideration. This is embodied in the people we recurit and the way we enage with our customers, suppliers and partners. Staff wellbeing is constantly checked in thorough pulse surveys, delivered through a system called OfficeVibe. Management feedback and HR monitoring is part of our regular business operations. We have a package of employee benefits including a free mindfullness app (Headspace), gym membership, dental cover, private health, life assurance, cycle to work, eye care and more.


£13.52 a unit
Discount for educational organisations
Free trial available
Description of free trial
Yes. Try our intuitive cloud-first platform and build workflows and connect apps in minutes. Nintex provides a full trial of all products, limited to 30 days.
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.