IDC UK
IDC Cloud Managed Services Benchmarking
Provides benchmarking of large external IT services contracts or internal services provision – analyzing cost/performance to reach optimum balance – breaking down service provision/prices to smallest measurable units of IT (component based benchmarks) to facilitate comparisons with other organizations, granular adjustments of contract, and useful negotiations with service providers.
Features
- Benchmark across multiple service stacks/towers
- Benchmark various provisioning models (on shore, near shore, off-shore)
- Can be used to carry out contractually agreed benchmarking
- Visibility into relevant market pricing
- Assessment of vendor proposals
- Tailored price benchmarking to client requirements
- Granular data driven evaluations
Benefits
- Save money on your largest contracts
- Improve value and business impact of large contracts
- Optimize quality of service provision
- Demonstrate robust financial stewardship
- Management-level insight into contract performance
Pricing
£100,000 a unit
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jeremy.harcup@idc.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 2 1 5 2 6 2 5 8 4 4 8 7 3 9
Contact
IDC UK
Jeremy Harcup
Telephone: 07973 85 8685
Email: jeremy.harcup@idc.com
Planning
- Planning service
- Yes
- How the planning service works
- We support cost effective technology acquisition. Buyers can access our pricing analysts to answer specific queries.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
- Security strategy
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- No notable constraints
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We aim to respond to questions within 24 hours within business hours in UK.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Not applicable
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Wellbeing
Fighting climate change
Our support to clients, particularly in carbon-heavy industries, enables them to operate more efficiently and reduce their carbon footprint. Furthermore, in the delivery of this service, we endeavor to reduce unneeded travel through the use of video meetings and other collaboration technologies.Wellbeing
IDC supports the wellbeing of all of its employees and has a number of programs and resources available to employees to help strike a healthy balance between work and life outside of work, to maintain a healthy lifestyle, and to manage stress and psychological problems.
Pricing
- Price
- £100,000 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jeremy.harcup@idc.com.
Tell them what format you need. It will help if you say what assistive technology you use.