MICRO FOCUS

Micro Focus - Connected - SaaS

Cloud backup service (Connected MX) enables continuous data protection, which backs up files based upon events that warrant a backup (e.g., create, modification).

Self-service restore enables users to explore files and find appropriate data to recover, reducing administrative burden.

Features

• Cloud-based continuous, WAN-optimized, secure endpoint backup
• Policy-based protection
• Simple self-service recovery
• Real-time analytics to manage backup and recovery environment
• Enable information accessibility on any device by authorized users
• File Sync and Share

Benefits

• Continues policy-based backup
• Ransomware Protection
• Simple self-service recovery

£139.82 a licence

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectoruk@microfocus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

221628071057115

Contact

Micro Focus, now OpenText - Public Sector Team
01635 565330
publicsectoruk@microfocus.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The Connected MX endpoint backup agent can be installed on endpoint devices running Microsoft Windows and Apple Mac OS.; ; Backed-up data is available from Microsoft Windows, Apple Mac OS, Apple iOS and Android.
• System requirements:
  • Back-up for Microsoft Windows and Apple Mac OS.
  • Data access from Windows, Mac OS, iOS and Android.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7 support is available, response is dependant on the severity of the incident
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: English support is available 24x7, localized support in German, Spanish, French, Portuguese and Chinese is available in local business hours
• Web chat accessibility testing: -
• Onsite support: Yes, at extra cost
• Support levels: 24x7 support is included with the Connected MX Subscription
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Help information is available on the Connected MX portal and available from the Connected MX agent.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Restore of backed-up files is only available with an active subscription
• End-of-contract process: When the contract ends the system will no longer back-up files from the endpoint devices.; Customer data is deleted after a retention period of 90 day's

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Connected MX Application on iOS and Android will allow the user to access/share files that have been backed-up from the Windows and/or Mac OS devices
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Connected MX provides a web-based management console, Functionality available in the console depend on the Users rights.; A standard user will be able to see/access their files and will be able to restore and/or share files.
• Accessibility standards: None or don’t know
• Description of accessibility: Functionality available in the console depend on the Users rights.; A standard user will be able to see/access their files and will be able to restore and/or share files. Administrative users will be able to create/modify back-up policies.
• Accessibility testing: Unknown
• API: Yes
• What users can and can't do using the API: RESTful API available to provide access to administrative tasks and reporting functions
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: The Connected MX infrastructure is designed to scale to very large capacity.; The service incorporates auto-scaling capabilities that automatically provisions additional server capacity based upon the need

Analytics

• Service usage metrics: Yes
• Metrics types: The Connected MX dashboard will indicate operational devices and highlight devices that have not connected for a long time. The dashboard also provides information about the amount of data backed-up as well as a variety of other backup statistics.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users and administrators are able to schedule the restore of files from the Connected MX portal.; Administrators can export/restore data to any location
• Data export formats: Other
• Other data export formats: The original files will be restored
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Any file format can be backed-up
  • Import of organizational hierarchy can be done from CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: AES 256-bit encryption; ; All data is encrypted by utilizing multiple keys to provide maximum protection of data, in motion and at rest. Connected MX endpoint backup supports options for secure management of encryption keys, either by the Connected MX service or by the customer taking control over their keys.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: AES 256-bit encryption; ; All data is encrypted by utilizing multiple keys to provide maximum protection of data, in motion and at rest. Connected MX endpoint backup supports options for secure management of encryption keys, either by the Connected MX service or by the customer taking control over their keys.

Availability and resilience

• Guaranteed availability: Online Support Availability is defined as the MICRO FOCUS SaaS support portal.; Being available for access and use by Customer and its Authorized Users over the Internet. MICRO FOCUS targets to provide Customer access to the MICRO FOCUS SaaS support portal on a twenty-four hour, seven days a week (24x7) basis at a rate of 99.9% (“Online Support Uptime”).
• Approach to resilience: This is available on request.
• Outage reporting: Outrage reports are done through email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Users can have different rights assigned to access their data or to perform administrative tasks.; Access to the support portal requires authentication and access control.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The Certification Body of Schellman & Company LLC
• ISO/IEC 27001 accreditation date: 15/12/2020
• What the ISO/IEC 27001 doesn’t cover: 2013 wholly compliant
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Corporate policies are designed after ISO 27001

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All non routine changes go through change control requiring approval and verification post implementation
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Monthly Qualys scans, patching and risk assessment based on findings for remediation
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Sitescope plus other monitoring services. Respond in real time via 24/7 monitoring team.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Follows industries standards and complies with all contractual terms. Users report incidents by phone or raising a support ticket. Incident reports are mailed out to user base.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  At Micro Focus, we are committed to reducing our environmental footprint and supporting the transition to a low carbon business. We encourage our employees to live and work sustainably – and help our customers and partners address their carbon footprint by implementing carbon-friendly IT strategies, which deliver greater efficiency and extend the life of their existing technology and equipment.; Through our support of the United Nations Sustainable Development Goals (UN SDGs), we are working to adopt and inspire sustainable actions across everything we do to help shape a more sustainable, inclusive and equitable future for all.
• Covid-19 recovery:

  Covid-19 recovery

  Micro Focus continues to manage the evolving situation and monitor closely how COVID-19 is affecting our communities, our team, our customers, and our partners.; Nearly two years since the start of global lockdowns, we continue to keep focused on helping you by making it easier to ensure business continuity for your remote workers and your organization. ; Micro Focus continues to maintain a state of full operational readiness. Given the unprecedented dynamics of the COVID-19 pandemic, our dedicated COVID-19 Steering Group, comprised of leaders from across our organization, continues to operate and collaborate to adapt our plans as needed.; The COVID-19 Steering Group is actively monitoring the evolving situation, working closely with our teams, customers, and partners locally to ensure that business continues to operate without disruption. Our own business continuity plans are robust, focused on maintaining the delivery of services and support to customers and partners worldwide while supporting our local team.; Having 40 years of experience helping customers navigate the need to build, operate, secure, and analyse their systems – the systems that keep important business and social functions running and optimized. COVID-19 has reinforced the importance of using that knowledge and experience to help our customers and partners. Our goal is to continue to be there for all customers and colleagues in whatever way they need.; We will continue to make content and resources available to all of customers and partners to help you keep your business plans progressing and ensure you have what you need for your own business continuity. We remain confident in the power of our people and of our collective ability to come out stronger. Please know that the entire Micro Focus community is continuing to do our part and are here to serve when and where needed.
• Equal opportunity:

  Equal opportunity

  At Micro Focus, we are committed to actions that support diversity and inclusion (D&I) in everything we do. We believe in the power of a diverse and inclusive workforce that reflects the many aspects of the customers, suppliers, and communities we serve around the world, and promotes equal opportunity for all. We seek to enable the needs of our customers, drive new business, fuel innovation, and attract, engage, and retain our employees.; We are committed to creating and maintaining an inclusive culture where every employee feels a sense of belonging, has opportunities to grow, express themselves, exchange ideas, and feel heard. This commitment includes providing fair and equal opportunities to both employees and prospective employees throughout their career journeys. We are actively striving to identify and eliminate biases and barriers (seen or unseen) that could delay or prohibit full participation by any individual or group. D&I also means we provide an ethical and safe workplace environment where we treat each other with dignity and respect, creating a culture free of harassment, bullying, and hostility. This is underpinned by our Code of Conduct.; We recognise that each person brings a unique set of qualities, attributes, backgrounds, skills, and perspectives to work. We aim to not only accept but to value and harness those unique differences. Our intention is to achieve our broad business goals by increasing representation of underrepresented people groups, including at the leadership level.
• Wellbeing:

  Wellbeing

  Employee wellbeing and maintaining mental health are key priorities at Micro Focus.; ; The Micro Focus Wellbeing program focuses on The Five Pathways to Wellbeing (Stay Connected, Be Active & Healthy, Maintain Emotional & Mental Health, Keep Learning & Give Back) and offers a rich library of resources including tips, videos and curated learning.; ; Micro Focus also celebrates World Wellbeing Week and Mental Health Awareness Week each year to further highlight the importance of wellbeing of all employees.; ; Mental Health Awareness training is provided for managers, employees and HR. Through our 24x7 learning resource partners, employees have access to self-paced training on topics such as stress, anxiety and burnout management, meditation, and mindfulness. In addition, we monitor employee sentiment and wellbeing through My Voice surveys.; ; A global Employee Assistance Program (EAP) is available to all employees and their family members to help address specific life concerns and stressors that impact concentration, motivation and enjoyment of life. Available in multiple languages, EAP is a free, 24/7 confidential service offering counseling and resourcesdesigned to help employees with family, relationship and parenting issues, financial and addiction concerns. ; ; Micro Focus launched a dedicated COVID Resource Center for all employees, providing specific health, wellbeing, including mental health resources such as webinars on managing work life balance, and coping with depression and anxiety. COVID-19 manager-specific training is also provided, offering both coaching and group discussion opportunities to help support managers themselves and to help managers support their teams.

Pricing

• Price: £139.82 a licence
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectoruk@microfocus.com. Tell them what format you need. It will help if you say what assistive technology you use.