Colehouse Ltd
Service Design, Transformation & Improvement
Our Service Design, Transformation & Improvement service encompasses a holistic approach to enhancing organisational services, processes, and customer experiences (including digital and process efficiencies).
Features
- Project & Programme Management
- Business Analysis
- Testing Oversight
- Project Management Office (PMO)
- Transformation & Integration Projects
- Payments Projects
- Operations, technology & digital improvement
- Regulatory Delivery
Benefits
- Decades of project management delivery experience
- Detailed analysis, and improvement for complex operations.
- Testing services across all stages of the software testing lifecycle.
- Offer PMO as a managed service to drive cost optimisation
- Delivered some of the UK's most complex change programmes
- Market leading payments knowledge from critical UK payments infrastructure
- Deep rooted experience delivering data driven technical process improvement
- Delivered a raft of UK regulatory change programmes
Pricing
£395.00 to £1,495.00 a user a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dan.oconnor@colehousegroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 2 1 8 4 5 2 8 2 3 8 7 5 5 8
Contact
Colehouse Ltd
Dan O'Connor
Telephone: 07525 751 090
Email: dan.oconnor@colehousegroup.com
Planning
- Planning service
- Yes
- How the planning service works
- We have experienced planning some of the UKs largest technology and business change programmes. Our consultants have experience developing plans in either agile, waterfall or hybrid methodologies - where we can bring our own methodology, or adapt ours to suits a clients or suppliers preferred approach. We harness project planning tools, decades of experience & a project methodology to ensure your project plan aligns to the desired business outcomes. We help you construct a plan in enough detail to clearly understand the activities required to achieve a successful outcome, alongside any dependencies. We can run deep analysis & metrics on the plan to help improve the overall planning capability and to ensure the project plan is built to withstand the challenges of delivering complex change.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our team specialises simplifying the set-up and data migration process for cloud solutions. Leveraging our deep expertise in data migration we ensure that cloud migration occurs smoothly and the data migrated to the cloud is clean, ensuring new processes work effectively. In the set-up stage we focus on objectives, ensuring that these are built into the plan and monitored throughout the delivery. We also set-up post migration processes and decommissioning of old systems to ensure all objectives and synergies are met.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Our testing services operate across all six stages of the software testing lifecycle, and may be provided by individual appointment, team deployment, as change partner, or as a managed service. Our advanced testing ensures your products and services meet industry standards, guaranteeing success. Key to providing reliable business operations and target customer experience is the resilience of your technology and software. Effective stress and load testing provide the assurance of both individual applications, but also their interoperability with other systems.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- GBEST
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- There are no constraints.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
-
Our support is primarily provided face to face however can be provided by phone or email where appropriate.
Colehouse aim to provide a prompt response to all client queries. Our robust account management framework will give you access to an account manager who will be responsible for handling all SLAs.
All queries will be responded to within 24 hours. We aim to provide a response sooner and for any urgent matters Colehouse always suggests phoning your account manager.
Account Management – Following Colehouse commencing work, an account manager will be assigned to the project who will act as a first point of contact for any issues that may arise. The account manager is sufficiently experienced to have the authority and capability to solve any issues or concerns. The account manager can be contacted at an ad hoc frequency but will establish a regular cadence of meetings.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Colehouse is committed to environmental protection and strives to minimise our carbon footprint, aligning with the Government's goal of achieving Carbon Net Zero by 2050.
To achieve our goals of reducing our carbon emission we:
-Examine our supply chain and work alongside suppliers who have robust policies and procedures to lower their environmental impact through recycling and travel management.
-Reduce our carbon footprint from travel by promoting cycling, use of public transportation, and use of virtual spaces such as video conferencing.
-Educate employees on efficient use of resources (Reduce, Reuse, Recycle) and promoting the recycling of office supplies and equipment.
Minimising energy usage by utilising energy-efficient equipment whenever feasible and by switching off all electrical devices when not in use and at the end of the workday. The use of thermostats also reduces our in-office energy consumption.
-Minimise paper use by sending invoices and communiques via email or cloud interfaces. We request electronic communications from suppliers and clients instead of paper based whenever possible. Paper-based correspondence received is shredded and recycled.
-Measure environmental impact by utilising carbon footprint tools an using the outcomes to adjust targets for improvement. We have a Carbon Reduction Plan in position which will be reviewed annually to ensure targets are achieved.
Staff actively participate by providing suggestions to enhance our commitment to fight climate change. We encourage volunteering for environmentally friendly community events.Tackling economic inequality
Colehouse tackles economic inequality by fortifying supply chain resilience and capacity. We will achieve this by, continuing to regularly assess business risks, balancing and operating cost / benefit assessments of sensible risk mitigation policies. We are also decentralising and diversifying supply chains, with a goal of supporting local SMEs and new businesses through the adoption of demand profiling and managing inventories. We take a collaborative approach in managing supply chains, with suppliers and customers, to ensure visibility and lower risks. Alongside this we adhere strictly to the Prompt Payment Code, giving clear guidance to suppliers and encouraging good payment practice.
Colehouse is working towards offering apprenticeships to help break down potential barriers to employment. This includes promoting our apprenticeships specifically to those with protected characteristics, including those with disabilities and limited opportunities. To aid this we have pre-existing relationships with local training providers as we recognise that apprenticeships nurture talent and skills while providing a positive impact on the wider economy, helping to reduce unemployment improving economic equality.
We have also employed ex UK Forces Search - Digital Marketplace Veterans, harnessing & redeploying their transferable skills which we compliment with formal training. This training is offered to future members of staff if they demonstrate the potential to make a difference both to the organisation and the wider community. Mentoring is available for new members of the Colehouse team and work experience/placements will be offered to young people or those returning to work after an extended absence. Following this we will work alongside an external specialist HR organisation to develop a realistic and achievable strategy to ensure we are able to offer the correct support during employment & provide recommended training to staff.Equal opportunity
Colehouse is proud to be an equal opportunities employer and we apply our non-discriminatory practices to our customers and whole supply chain. We seek to tackle inequality by removing barriers often present in work using flexible working times, understanding of religious requirements, and the creation of a working environment that allows access to all operational areas for all members of the society.
Colehouse works with an external HR specialist to identify any failings which are reported at board level and incorporated into Colehouse’s strategic vision.
We will be implementing the ‘voluntary reporting on disability, mental health and wellbeing’ framework to identify the potential cultural change required to ensure the organisation can contribute more to build an inclusive society and workforce. We aim to ensure that employees with disabilities are treated equally by working alongside HR specialists and recruiters to ensure staff understanding of the issues affecting disabled people in the workforce while supporting disabled people in developing new skills including through training schemes that result in recognised qualifications.
Colehouse are committed to ensuring that our staff and suppliers adhere to the principles set out in the Modern Slavery Act 2015 by evaluating the modern slavery and human trafficking risks of each new supplier with business relationships being terminated should a violation be highlighted. We annually review the Modern Slavery documents and strategies of our suppliers to ensure that their objectives to eliminate Modern Slavery still align with ours. Additionally, we will ensure that all staff have read the Modern Slavery government guidance and have the awareness and are confident in taking the appropriate action if they suspect a case of slavery or human trafficking.Wellbeing
Colehouse takes a proactive role in promoting and protecting staff wellbeing. This includes being a member of Lutine’s Lifestyles Employee Assistance Programme which provides our employees with a source of support for all aspects of life including mental health support. We encourage a healthy work/life balance, encouraging staff to work sensible hours, take lunch breaks, avoid weekend working and to take their full annual leave entitlement.
To advance these goals further we:
-Provide employees with information on mental health issues to help raise awareness.
-Deliver non-judgemental support and referral to any staff member experiencing a mental health issue.
-Ensure staff members with mental health issues are treated fairly and without judgement and ensure the office includes trained mental health first-aiders over the next 12 months.
-If a team member has been on long term sickness absence, ensure a gradual and tailored return to work with support at each stage.
-Show a positive attitude to employees and job applicants with any health or mental health issues, including having positive statements in recruitment literature.
-Ensure that all staff involved in the recruitment process are aware of mental health issues and the Disability Discrimination Act
-Identify workplace stress factors/scenarios and carry out risk assessments of the business.
-Give staff the opportunity to raise any issues or concerns about any aspect of the company during one-to-one meetings
-Staff are offered gym access in our London office to promote a healthy & active lifestyle
-We offer a range of staff social activities to ensure staff remain well connected & engaged mentally with their peers and colleagues
Pricing
- Price
- £395.00 to £1,495.00 a user a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dan.oconnor@colehousegroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.