Rapid ERP
Atlassian Consulting
Rapid X are an Atlassian Solution Partner with certified experts in the Atlassian portfolio of tools. Our consultants can help with initial implementations and configuration of new products, migrations of existing installations to the cloud, enhancement and support of your current setup or the training of staff across the portfolio.
Features
- Implementation and Consulting Services
- Administration and Support
- Cloud Migrations
- Agile delivery
- Expert Advice
- Product Demonstrations and Workshops
- Tailored Training
- Knowledge Transfer
- Time and Material and/or Fixed Price offerings
Benefits
- Solutions that are tailored to you and your processes
- Rapid implementation of selected products
- Access to Atlassian accredited resources and Industry experts
- Support for the entire software lifecycle
Pricing
£255 to £1,678 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@rapid-erp.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 2 2 1 1 7 5 9 9 5 3 0 8 1 1
Contact
Rapid ERP
New Business Team
Telephone: +447740193508
Email: sales@rapid-erp.com
Planning
- Planning service
- Yes
- How the planning service works
- Rapid X work closely with customer stakeholders, project management, and technical community to agree on a comprehensive plan outlining the approach to the project, including timescales for each significant activity.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
Rapid X are an Atlassian Solution Partner with certified experts in the Atlassian portfolio of tools. Our consultants can help train staff across across the core Atlassian tools, including Jira Software, Jira Work Management and Jira Service Management.
Training can be remote or classroom based depending on the customer requirement. - Training is tied to specific services
- Yes
- Services the training service works with
-
- Atlassian Jira Software
- Atlassian Jira Work Management
- Atlassian Jira Service Management
- Atlassian Confluence
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Our experts take care of all aspects of migrating your Atlassian software solution(s) to the cloud environment over a six step process:
1) Assess
Assessment of the existing toolset portfolio and installed applications (includes customer data, 3rd party applications). We will identify what you will gain from a move to the cloud, what applications need to migrate, and the overall complexity of the project.
2) Plan
This includes project management to develop a timeline for the project. We will also determine the migration approach.
3) Preparation
Confirm all details of the migration, close out all questions, create test cases and training materials.
4) Testing
Perform an initial migration test, correct any issues. Repeat as necessary and finalise migration date.
5) Migration
Repeat the migration process for the final time and perform live tests.
6) Launch
Go-Live and Hypercare. Users will receive any additional training, support channels will be monitored and any issues resolved. The old applications will be safely decommissioned. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- All Rapid X advisory and assurance services are continuously quality checked by senior management to ensure that customers receive the correct advice at the correct time
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security testing
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
All Atlassian tools, including:
* Atlassian Jira Software
* Atlassian Jira Work Management
* Atlassian Jira Service Management
* Atlassian Confluence
Service scope
- Service constraints
- Services are delivered via a hybrid model of onsite and remote leveraged resources
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
We provide full ITIL-compliant support during business hours:
Severity 1: High - Service, or a key part thereof, is unavailable to a business unit or large workgroup
Severity 2: Medium - Specified modules or functionality are unavailable
Severity 3: Low - Minor or cosmetic functionality defect
Severity 4: Info - Requests for information (e.g. documentation and/or advice)
SLAs are bespoke and can be tailored to individual customers' needs. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We provide full support during business hours and migration/cutover periods, for the duration of the project and hypercare period. Ongoing support with detailed SLAs can be provided via our Managed Services
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Atlassian
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our commitment to environmental sustainability is demonstrated through our robust environmental policy which minimises physical resource usage by adopting reduced printing practices and fully electronic document and invoicing systems. Furthermore, we encourage eco-friendly transportation options through our Cycle to Work (C2W) and Employee Electric Vehicle (EV) Scheme. These initiatives collectively contribute to reducing the carbon footprint associated with our operations and those of our clients, supporting the UK's transition to a greener economy.Covid-19 recovery
In response to COVID-19, we have launched a Digital Skills Academy to boost technological proficiency across public services, enhancing remote working capabilities and resilience. Additionally, our commitment under the Pledge 1% initiative sees our staff volunteering to support communities affected by the pandemic, directly aiding recovery efforts by strengthening community ties and fostering digital inclusion.Tackling economic inequality
Our approach to tackling economic inequality centres around digital empowerment through our Digital Skills and Code Club initiatives, which aim to equip individuals from diverse backgrounds with critical tech skills. This effort is complemented by our collaborative supply chain and partnership strategies that promote economic growth and opportunity within underserved communities, thereby fostering a more equitable digital economy.Equal opportunity
We advocate for equal opportunities through our Skills Academy and adherence to the Living Wage Foundation’s guidelines, ensuring fair compensation for all employees regardless of their role or background. This foundation enables us to attract a diverse workforce and create an inclusive environment where all employees can thrive, thereby enriching our service delivery and client relationships.Wellbeing
Our commitment to wellbeing is embodied in our comprehensive health offerings, including partnerships with Westfield Health, access to counselling services, and subscriptions to Headspace and Blinkist to support mental and intellectual growth. These benefits are extended to our employees and are part of our proposals to clients, ensuring that wellbeing is at the forefront of our workplace culture and service delivery.
Pricing
- Price
- £255 to £1,678 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@rapid-erp.com.
Tell them what format you need. It will help if you say what assistive technology you use.