Licence Check Ltd

DAVIS Licence Check

A comprehensive checking and reporting solution that provides online status, entitlement and convictions data for GB licence holders using the DVLA ADD service. For professional drivers, returns CPC and tacho-card data and supports CPC training, ADR and MiDAS training records.

Features

• Urgent warnings dashboard and email
• Automated rechecks according to risk
• Confirms entitlement to drive vehicle type
• Extensive range of reports available
• Largest range of driver permission options available
• Record and report driver CPC Training
• Automated driver prompting
• Driver risk scores
• Changes since previous check & history
• Ad hoc checking facility

Benefits

• Reduces workload and improves efficiency
• Flags immediate actions to management
• Ensures continuing compliance
• Documented audit trail for risk management
• Automated rechecks reduces workload & errors
• Responses in real time 24/7
• Supports user data retention and destruction policy
• Secure cloud hosting

£3.00 a transaction

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Joe@licencecheck.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

222125086532076

Contact

Joe Meakin
03306607107
Joe@licencecheck.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: DAVIS is a hosted modular solution that allows customers to mix-and-match different services according to their needs. Other services available include DAVIS Fleet, Grey Fleet, Driver Audit and DAVIS Coaching.
• Cloud deployment model: Public cloud
• Service constraints: Internet Explorer browser is no longer supported
• System requirements:
  • Client internet access
  • Internet browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 30 minutes during business hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide a single level of support to all subscribers inclusive in the cost for the service. Customer support is provided through helpdesk and from a library of materials contained within the Knowledgebase accessible to users logged into the service.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training for users and administrators, quick start guides, online training videos and user materials.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Clients can download the data or request DAVIS Support to provide the data in agreed format.
• End-of-contract process: Clients are able to securely delete all records in their account and DAVIS Support will thereafter close the account.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is a specific mobile application for DAVIS that provides modified reporting and supports managers to manage their drivers. Supports Android and Apple devices but is not required to use the Licence Checking Service. Mobile browser will work with service, but screen rendering is modified.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: There is a simple version of the API available to return all driver licence fields that requires the client to manage the driver permissions or a more comprehensive version that uses the DAVIS driver permission component as a plug-in to save client development resource. Access to the API, test materials and integration notes is provided online.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service can support white labelling and Single Sign-on (SSO)

Scaling

• Independence of resources: Service is hosted in Microsoft Azure on solid state systems that are regularly reviewed to ensure they remain scalable and have optimal performance.

Analytics

• Service usage metrics: Yes
• Metrics types: We show credits available for use within the service, credits that have been used and advance credit requirement according to user settings. For clients billed in arrears, monthly usage reports can be downloaded from the service. A range of standard reports covers drivers that fall into different categories and numbers. Dashboard also list numbers and urgency. Email reports indicate weekly activity and numbers.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: DVLA through Access to Driver Data Service

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported in Excel from within the service. All standard reports include this facility.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.5% SLA excluding notified downtime, but in practice service availability is higher than this.
• Approach to resilience: The service is hosted in tier 4 data centres located in the UK with automated failover from the main data centre to the secondary data centre with replicated service.
• Outage reporting: Outages are are reported in the service, emailed to clients and notified on the public website.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Credentials will be checked against active directory. SSO is available as an option.
• Access restrictions in management interfaces and support channels: User name/password, active directory.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 15/10/2023
• What the ISO/IEC 27001 doesn’t cover: Third party data suppliers
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: ISO 27001 security policies using internal auditors and annual audit by external certifying body.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Hardware and hosting is provided under contract in Microsoft Azure. Development of services uses agile methodology with software development and testing policy requiring security assessment and review.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats form part of software development policy and code testing and review. Internal and hosted services vulnerability scanned monthly with external system penetration tested by CREST approved third party annually. All patches and updates managed centrally using Desktop Central. Potential threats monitored at group level by CIO and senior management team.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Service uses full Microsoft Security Suite and other logging and monitoring services that run continuously. Any high level vulnerabilities or incidents will be responded to immediately as a matter of urgency.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management forms part of ISO 27001 documentation and there is a process and escalation process & timetable that will be followed according to the nature of the incident. Data breaches have a separate policy and notification process that are covered in the Data Breach Policy.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: DVLA ADD Service

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Ensures that only authorised drivers are acting in the course of the employer's business and that any high risk drivers are identified as potential subjects for employer intervention to protect driver welfare and members of the public.

Pricing

• Price: £3.00 a transaction
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Joe@licencecheck.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.