Savant Limited

Mataco Business Continuity Software

Mataco is a secure, cloud-based service offering standards based compliant business continuity plan for implementation, management, exercise, review and audit. Mataco also supports incident management activation and activity tracking. Mobile Mataco ensures that Plans can be accessed from anywhere at any time from a mobile device.

Features

• Cloud-based system – with you in control.
• Access Plans and Contact Details using Mataco Mobile.
• Ability to send text alerts/emails using Mataco Mobile.
• Strong password security and a secure hosting environment.
• Audit function to track all changes made in Mataco.
• Core business data easily edited/automatically updated.
• Ensure a consistent look and feel to your Plans.
• Plans based on loss of an activity, premises or combinations.

Benefits

• Reduced risk with
• Provides details of Critical Activities, Suppliers, Customers
• Key business data always available when you need it.
• Used by organisations of varying size and range of industries.
• User permission levels can control access to data/processes.
• Reduced cost of plan production and maintenance.
• Peace of mind.

£1,984.00 to £29,900.00 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rachel.wood@savant.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

222457284142569

Contact

Rachel Wood
01524 784400
rachel.wood@savant.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: There are no service constraints.
• System requirements:
  • Web Browser - IE, Chrome, Firefox, Safari or Opera
  • Web or mobile internet access
  • PC, laptop or tablet

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: There are 2 support levels: 1. Basic support providing telephone and email support Monday to Friday between the hours 9.00 am and 5.00 pm. This is included in the licence price. 2. Enhanced support to cover other hours as required. Costs can be provided on application. All clients have a technical account manager who they can contact during working hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A training course is provided for the service as well as user documentation. Training can be carried out on-site or online. Assistance is provided with a data load and initial implementation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data can be extracted into an Excel spreadsheet. All PDF documents can be extracts as PDF's.
• End-of-contract process: There will be no additional costs at the end of the contract unless the client specifically requests for data to be extracted into a specific format in which case there will be a cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: As well as being web-based, Mataco can be used on any mobile application.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Uncluttered layout with a good contrast of colours. Font size set to ensure text is easy to read. There are intuitive menus appropriate to process.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is browser based so accessibility extensions within browsers can be used.
• Accessibility testing: No testing has been carried out with users of assistive technology.
• API: No
• Customisation available: Yes
• Description of customisation: Savant will work with clients in order to customise reference data needed to run the software, thus having a system that is most suitable to their needs.

Scaling

• Independence of resources: We continually monitor the database sizes and the overall processing load on our servers and expand requirements to ensure no degradation in service. Our servers are specified to ensure they will maintain service with the maximum number of users permitted by the client licences.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users are able to export data from the software via an excel file (analytical purposes) or via PDF
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: Savant will work with clients in order to import information.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Mataco can be hosted either on-site or on a virtual server by Melbourne Server Support, part of the IOMART Group. IOMART give 99.95% Service Level Agreement (SLA) for network connectivity. This means that the client's server will be accessible via the internet for 99.95% of the time, which equates to a maximum of 4.38 hours downtime per year.
• Approach to resilience: Savant Ltd uses a number of data-centres to support its services. We ensure a high level of resilience as a priority. We will discuss and agree with a client the most appropriate data-centre to meet their needs.
• Outage reporting: Savant Ltd will contact our customers directly by phone or email in the event of any outages.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: User levels are defined in order to restrict access in management interfaces.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds Register LRQA
• ISO/IEC 27001 accreditation date: 29/01/2012
• What the ISO/IEC 27001 doesn’t cover: No aspect of the service is not covered by our ISO/IEC 27001 certification or the ISO/IEC 27001 of our hosting provider.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Savant's Improvements Manager reports to the Managing Director and is responsible for ensuring our Information Security policies are adhered to. Savant Ltd has an Information Security Procedure, which must be followed by all staff. The Procedure covers identifying interested parties and defining their interest, identifying information assets and categorising them, grouping information assets into information classes, identifying asset owners and assessing the class value.; ; Risk are identified against each information asset, risks are linked to the ISMS controls; the likelihood of the risk occurring and the asses class risk of compromise are identified and the risk acceptance criteria assessed. Treatment Plans are defined by an asset class, the procedure for the execution of the treatment plan is defined and the procedures for re-assessing the risk score are documented. Regular internal audits ensure that the procedures are followed. Staff are encouraged to promptly report any suspected security breaches.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All services are subject to Savants configuration and change management procedures. Each service has a specific procedure defining the steps to be taken to release a new version. These procedures cover requirement specifications for all proposed changes, test scripts for all proposed changes, testing procedures to include regression testing, release schedule, customer liaison and the production and issue of release notes. All bugs are recorded in our TestTrack system from initially being reported through to the update of the software and release to the customer.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Savant continually assess vulnerabilities to ensure that our hosting services provide the highest levels of vulnerability management. We maintain awareness of vulnerabilities that might affect our software services and regularly test/audit our software services to ensure any potential vulnerabilities are identified and corrected promptly.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Savant carries out daily checks on its server to identify any potential compromises. We also have email alerts set up to notify staff of any compromises. In the event of a potential compromise being identified we will immediately lock-down the server affected and inform any affected customers. We aim to respond to any such incidents as quickly as possible and in any event within one hour during normal working hours. Outside of normal working hours, our hosting provider would take action on our behalf.
• Incident management type: Supplier-defined controls
• Incident management approach: Savant has a Business Continuity Plan that identifies our critical services and the actions to be taken in the event of an incident. Savant uses a hosted Business Continuity software service to store and maintain its Business Continuity data and plans. Processors are defined to be followed in the event of a specific incident. There is a defined process for users to report incidents using the business continuity software enabling text messages to be sent to the Incident Management Team. All details of an incident are recorded and an Incident Management report produced by the software recording all actions taken.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Improving staff wellbeing involves addressing various aspects of their work environment, workload, and personal needs. Our strategies have included: Promoting Work-Life Balance: Encourage employees to maintain a healthy balance between work and personal life by setting clear boundaries around working hours, providing flexible scheduling options when possible. Provide Mental Health Support: We offer access to mental health resources such as our well being team, private health care and mental health awareness training. Manage Workload and Expectations: We ensure that workloads are manageable by prioritising tasks, and providing adequate resources and support. Encourage delegation and teamwork to prevent burnout. Promote Physical Health: As well as organising weekly Pilates sessions, we also encourage regular breaks. Offer Work-Related Resources and Training: Provide training and development opportunities to help employees enhance their skills, feel more confident in their roles, and advance their careers. Seek Feedback and Adapt: Feedback from employees through surveys and one-on-one meetings assesses staff needs and identifies areas for improvement. Monitor and Measure Progress: Track key metrics related to staff wellbeing, such as employee satisfaction, turnover rates and absenteeism in order to make informed decisions about future strategies. By implementing these strategies we have created a culture that prioritises staff wellbeing, where employees feel supported, engaged, and motivated to perform their best.

Pricing

• Price: £1,984.00 to £29,900.00 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rachel.wood@savant.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.