Fusion Business Solutions (UK) Limited

Discovery Exploitation as a Service

Managed Service enabling organisations to maximise the value of the hardware and software assets held in the Configuration Management Database (CMDB) by ensure the right type of data, attributes and quality are available for consuming services such as Information Security, Software Asset Management and hybrid cloud migration (Aligned to COBIT5).

Features

• Establish & maintain a configuration model
• Establish & maintain a configuration repository and baseline
• Produce status and configuration reports
• Maintain & control configuration items
• Verify & review integrity of configuration repository
• Identify & record current assets
• Manage critical assets
• Manage the asset lifecycle
• Manage software licenses
• Optimise asset costs

Benefits

• Mitigate risk enforcing InfoSec compliance including patching compliance
• Demonstrate GDPR control
• Cost optimisation by improved visibility of IT asset life-cycle status
• Improved quality of service through visibility of at-risk critical services
• Cost avoidance and optimisation through accurate software license management processes
• Cost efficiencies through accurate cross charging of IT services

£3,300 to £6,600 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Info@fusiongbs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

222515343281776

Contact

Robin Booth
+44208 814 4888
Info@fusiongbs.com

Planning

• Planning service: Yes
• How the planning service works: Our Service Onboarding, charged as a one off activity provides the following:; 1) Review and assessment of the required business outcomes ; 2) Identification of required data to support the business outcomes (required integrations to support the outcomes) ; 3) Onboarding customer onto the platform; 4) Provide access and credentials for access to the service; 5) Engagement model
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Discovery Exploitation as a Service

Training

• Training service provided: Yes
• How the training service works: Training can be provided if required. Please see our separate 'Cloud Training Support Services'.
• Training is tied to specific services: Yes
• Services the training service works with: BMC and related products

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Discovery Exploitation as Service provides all required information and application dependencies to help replatform applications and workloads, in their entirety across data centres, to the cloud or from one cloud provider to another. This is achieved by using BMC's agentless discovery platform, collating in depth asset information and relationships between assets delivering business and technical services. The service provides automated application modelling to encapsulate the entire service all the technical dependencies which are required to be migrated. Additional reporting assists with migration planning and risk assessment.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our support organisation has over 50 FTEs providing 24/7/365 support across 3 geographical centres.

Service scope

• Service constraints: No.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The service offers a standard 15 minutes response time to acknowledge questions. Resolution times depend on the nature of the question.; The standard operating hours for the service are Monday-Friday 0900-1700 UK (excluding Bank Holidays).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Basic support is provided at no extra cost and enhanced could be provided at extra cost.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: BMC Software

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Awarded Oct 18, re-accredited Sep 23
• What the ISO/IEC 27001 doesn’t cover: Our Statement of Applicability is available on request. It includes the management of information security relating to the provision of services and IT operations. Applicability to services provided remotely or on customer facilities are subject to individual assessment.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SSAE 16 SOC 2 Type II
  • ISO 27017/27018
  • ENX TISAX Level 3

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Every customer of Fusion's Cloud services receives additional environmental benefits, contributing towards overall achievement of net zero greenhouse gas emissions. Our services are 'pay as you go', driving efficient use of resources for customers who buy only what they need and when they need it, whilst our hosting services enable consolidation of infrastructure bringing opportunity for CPU optimisation and to drive down energy wastage. ; ; We seek to encourage customers to transition to a lower carbon footprint by analysing existing services to target high power-consuming services for transition to our Cloud services, so we can model costs vs cloud-tariffs to demonstrate value for money and environmental benefit.; ; For our customers, and our own staff and suppliers, we support environmental protection and improvement through the delivery of our Cloud services, which enable efficient working practices - such as flexible home working, with efficient remote access to critical business applications and with remote support - resulting in a smaller overall carbon footprint and a reduction in end-of-life IT waste for all.

Pricing

• Price: £3,300 to £6,600 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Info@fusiongbs.com. Tell them what format you need. It will help if you say what assistive technology you use.