TeamKinetic is the UK's leading supplier of Volunteer Management Software to local government with over 1million hours donated in the last 12 months. Our volunteer centric, user-friendly application is available via web and customisable native mobile apps. You can safely recruit, onboard, deploy, communicate, retain and reward your volunteer workforce


  • Volunteer management tools that are fully GDPR compliant
  • Unlimited Opportunity,Event and Community management pages
  • Automated customisable communications, including email, social, message, SMS, announcments,feedback
  • Works with national sites such as Do-it, Volunteering-Wales, Volunteer Scotland
  • Customisable reward and recognition features help drive volunteer engagement
  • Detailed real-time, customisable reporting and impact analysis included
  • Free native mobile app for Android and iOS
  • Track training, certifcation and experiance
  • Document and media hub with access option and restrictions
  • Case management and corporate volunteering features


  • Unlimited volunteers and opportunities means growth with no suprise costs
  • Track record of effective implementation and supporting statutory bodies
  • Improved volunteer recruitment, deployment and retetntion through proven work-flows
  • Volunteer-centric self-service approach means greater return on investment
  • Track record in effective response to civil-contingency events
  • Proven methods in meansuring social impact, CSR and volunteer impact
  • Insight generated allows identification of service gaps and resource allocation
  • Built to the highest accessibility standards, reducing barries to participation
  • Structure allows simple data sahring and system linking between partners
  • Works for volunteers without access to smart phones or internet


£0 to £25,000 a licence a year

Service documents

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G-Cloud 13

Service ID

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TeamKinetic Chris Martin
Telephone: 07825276426

Service scope

Software add-on or extension
What software services is the service an extension to
Currently operates with Salesforce integration and MS Dynamics
Cloud deployment model
Private cloud
Service constraints
System requirements
  • Internet connection
  • Web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
All tickets are responded to within an hour via our automated service.

Mission-critical tickets - 4 hours

Medium priority tickets - 1 day

Low priority tickets - 5 days

Tickets raised outside normal business hours will be deemed to have been received at 9:00am the next working day
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
We aim to adhere to the WCAG 2.0 accessibility guidelines. Our code is written so that the chatbox is navigable by keyboard using screen reader software.
Onsite support
Yes, at extra cost
Support levels
Our support packages can be customised based on customer requirements, but our standard Enterprise users have access to:
UK telephone Help desk
99.7% guaranteed uptime with detailed and robust SLA
Identified account manager to ensure effective implementation, using our proven project management approach.
Peer-to-peer customer group where volunteer managers share best practice and product support with each other.
TeamKinetic Product Steering Group membership.
TeamKinetic yearly Volunteer Managers conference in partnership with Manchester Metropolitan University.
Discount access to Association of Volunteer Managers events and The Sports Volunteering Research Group.

Out of hours support and additional onsite support and training are both available on request and are priced based on agreed specification requirements.

Our SLA can also be enhanced as required to meet specific client needs.
Support available to third parties

Onboarding and offboarding

Getting started
Each client has an implementation manager assigned to their deployment. The deployment is managed using a collaborative project managment platform. After a detailed discovery and scoping process, the application is configured in accordance with client requirements.

TeamKinetic have a range of onsite and offsite training resources and workshops available that can be customised and are delivered by experienced tutors for all user types.

All Enterprise customers are invited to join our peer to peer volunteer manager groups where they can share best practice and other industry-specific news.

Customers are encouraged to join the TeamKinetic Product Development Group.

Additional support can be found via our in-app "contextual help" pages, our resource hub and our customer channel on YouTube.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
YouTube Video channel
End-of-contract data extraction
Customers can export their own data from TeamKinetic at any time using in-app features. Clients wishing to extract and delete all data at the end of the contract period can request this in writing. TeamKinetic will produce a full export of all data in the format choice of the customer and this data will then be removed from the active site. The data will remain in the TeamKinetic back-ups for a period of 30 days and will then be deleted permanently.
End-of-contract process
The customer system is disabled and data is returned to the customer in the format of their choice. The data is saved in the TeamKinetic backups for 30 days and is then deleted permanently.

Preparing data for transfer to an alternative system would be a chargeable event.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The mobile services only cover volunteer facing services. Administrator services are accessible on mobile but are designed for a desktop environment.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
What users can and can't do using the API
Users can;
Search, edit, create volunteers
Search, edit, create opportunities
Search, edit, create community tasks
Log hours
Export reporting data

The API is a restful JSON in/out service.

Access is restricted via IP and secret keys.

Custom API development is available on request for features, not currently available.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Each customer application can be uniquely customised to a clients branding requirements and with extensive options available as standard on how the application will operate and what services and features will be available. These include but are not limited to

Customised and unique URL

Look and feel and branding via specific tools and also custom CSS (logos, colours, positioning and arrangement, footers etc)

Available services and features:

Registration processes and custom questions.
Volunteer profile questions.
Automated system emails.
Timebank reward vouchers and gamified badge features (using Mozilla OpenBadge standard protocol).

Only Super administrators users have access to most customisations with some being available to regular administrators


Independence of resources
TeamKinetic operates a scalable cloud-based architecture for our co-tenanted product. Running on our own private cloud infrastructure with AWS redundancy that can be triggered in the event of spikes in user traffic.


Service usage metrics
Metrics types
We provide individual Google analytics metrics for each customer as well as extensive reports for registration, logins etc.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported as CSV and Excel downloads.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Excel xml
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our SLA specifies a 99.6% availability level.

Customers are given a rebate in their following year's license as a percentage of the cost they pay for each percentage point below the SLA availability target that is achieved.
Approach to resilience
Our data centre has multiple hardware redundancies including but not limited to; network connections, routers, power, and firewalls.

The entire facility has a dual zone fire protection and a 12kN/m2 raised floor system.

They are all tier 4 data centres and have multiple certificates for hardware redundancy.
Outage reporting
Our services are monitored on multiple ports at 30 second intervals. In the case of any outage administrators are notified by text and email and the reason and type of outage is investigated.

Persistent (outages that last longer than 5 minutes) are logged and immediately distributed to customers via in app notifications (if service is not currently affected) and email.

Once the outage has been resolved a further in app notification is sent and if the reason and actions are known at that point they are included.

For more serious outages a formal report is distributed once the outage has been fully resolved and mitigating processes in place to prevent reoccurance.

Identity and authentication

User authentication needed
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access is controlled via requesting domain, usernames and passwords
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
NHS Information Governance ToolKit Level 2

TeamKinetic is working towards ISO 27001:2013 so follow all the security policies and controls based on our Statement of Applicability. We undertake regular audit with standard improvement practices outlined in the IOS 27001@ 2013 standard
Information security policies and processes
Conforming with the NHS IG Tool Kit level 2 and working towards ISO 27001:2013 we follow all security policies and controls based on our Statement of Applicability. Delivered securely in our private cloud all staff, suppliers follow the policies and processes according to their roles. This process undergoes regular review by the senior management team and under the direct control of the information security director.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have formal documentation that plans the approach and contents of our change management process and the baseline for the current deployment. It covers the process of controlling modifications to the system's design, hardware, firmware, software, and documentation.

We evaluate all change-requests and change-proposals to software or hardware. Once evaluated we formally document the accepted changes and create an implementation plan.

Once implemented we run a post implementation audit to check compliance and success.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We run regular penetration tests using industry standard tools, such as Metasploit which alerts us to potential threats.

We also subscribe to technical bulletins from the industry regarding zero day and patch vulnerabilities.

Patches and fixes are deployed the same day that vulnerabilities are discovered. Services are suspended if necessary to reduce potential malicious damage or penetration.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All database and server logs are analysed each day looking for potential malicious or unauthorised access and/or behaviour.

Two factor authentication is required to access any server via remote desktop or local login and this service is constantly monitored for access.

Systems are immediately shut down when a compromise is discovered until the extent and severity can be established.

We inform all customers of potential incidents immediately and once audited we will inform the ICO if necessary.
Incident management type
Supplier-defined controls
Incident management approach
We have a formal contingency planning policy for ;
Sudden cessation of trade
Sale of company
Hardware failure
Software failure
Malicious attack
Data breach
Data theft

Predictable events will trigger the contingency plan on a pre-set date. Unpredictable events will trigger the plan once the issue has been identified.

Users can report incidents via email, phone or in-app support tickets.

Once investigated incidents will be reported in our blog and Facebook managers group.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

TeamKinetic runs at hosting provider Rapid Switch, which in turn runs a data center that is LEED Gold Certified. Rapid Switch’s Cloud's infrastructure is based on VMWare, which provides for an additional level of green computing.

While no green computing solution is 100% perfect, TeamKinetic feels that it is taking a balanced approach for the level of feature, functionality and cost associated with a "Green Volunteer Management Solution".

TeamKinetic Green Architecture

The TeamKinetic solution is architected from the ground up to be as green as possible. Two main features enable this: 1) The solution is multi-tenant Software as a Service (SaaS) solution, and 2) The solution is designed for clustered computing. With these two features, the TeamKinetic team can maximize the number of individual sites that are being hosted on a single set of servers. While many servers may run at 10 to 20% utilization, our servers run at 70 to 80%. In general, a server running at 20% consumes nearly the same amount of power as one running at 80%, so less power is wasted in our model. This is similar to the idea of carpooling. It is far more efficient for 4 people to share 1 car than it is for each person to drive their own car.

The TeamKinetic solution is also architected to run in a cloud model on a cluster of virtual machines. This allows us to scale the load handling capability as required. For instance, a given cluster may require 4 server virtual machines during peak daytime hours, but only 2 in the off-peak hours.

With the cloud model, we can dynamically scale up and down the number of server instances required to run a given cluster with acceptable performance.
Tackling economic inequality

Tackling economic inequality

We believe in fair pay with no zero-hours contracts and all staff paid the living wage or above. We also ensure all workers in our supply chain are also paid at their local living wage rate or above.
Equal opportunity

Equal opportunity

At TeamKinetic we are committed to equality of opportunity both as an employer and in the provision of services to our clients and the public. We recognise that the provision of equal opportunities and recognition of diversity in all our activities will benefit the organisation. Our equal opportunities policy will help our staff to develop their full potential, and the talents and resources of the individuals employed by TeamKinetic will be utilised fully to maximise the effectiveness of the organisation.


TeamKinetic is committed to providing a healthy working environment and improving the quality of working lives for all staff. The well-being strategy aims to support our mission and core values of freedom of thought and expression, freedom from discrimination and the recognition that our staff are its greatest asset.


£0 to £25,000 a licence a year
Discount for educational organisations
Free trial available
Description of free trial
Free trial of the full Enterprise version is limited to 4 weeks. There are no restrictions during this trial.

The free forever version has no opportunity or volunteer number restrictions but has some functionality limited. This version is hosted at not on a custom domain.
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.