Thymometrics Ltd

Thymometrics

Thymometrics is a leading supplier of real-time always-on employee engagement and feedback solutions. Thymometrics provides an intuitive survey, available to employees on any device, plus powerful manager analytics with an array of real-time reports, sentiment analysis, trend reports and unique anonymous 2-way feedback solutions that encourage dialogue across your business.

Features

• Real-time employee feedback and wellbeing survey solutions.
• Instant dashboards, analytics and trend reports over any date range.
• Sentiment analysis of inbound messages for categorisation and action.
• Anonymous 2-way feedback tools to gain genuine sentiment.

Benefits

• Unique survey, available at any time and via any device.
• Measures importance of workplace factors to understand employee priorities.
• Dashboards, analytics and trend reports over any date range.
• Anonymous 2-way feedback tools.
• Available on any device: desktop, smartphone or tablet.
• Intuitive employee interface, takes under 3 minutes to give feedback.
• Simple for administrators to use, all features are self-service.

£4 to £4 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@thymometrics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

222702641649101

Contact

Hugh Tonks
07801700872
support@thymometrics.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • A connection to the internet
  • A unique email address for each employee

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 2 to 24 hours, 7 days a week.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Online webchat via the Thymometrics website
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Support is included with all licences
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We have extensive on-boarding documentation and procedures. These are usually delivered one-to-one online, but can be onsite for additional fees.
• Service documentation: No
• End-of-contract data extraction: Data download from within the platform.
• End-of-contract process: If a client decides not to renew at the end of the licence term, there are no additional fees incurred.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We have an iOS app, and we use responsive design tools to display the survey and comments on any mobile device.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API services are dealt with according to individual client requirements.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The user's administrators can ; - customise the demographic segmentation of data, via secure employee data upload; - customise the factors rated by employees; - customise free text questions; - customise access permissions for their employees to various parts of the analytics and communications functions

Scaling

• Independence of resources: Our services run on Microsoft's Azure platform, which has theoretically infinite scalability. We have tools to monitor and spread load.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Facility to download a CSV file from the platform.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel (.xlsx format)
• Data import formats: Other
• Other data import formats: Excel (.xlsx format)

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: N/A. There is no direct link between the buyer's network and our network.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our uptimes are in excess of 99.99%. We provide no guarantees of uptime. Outages of more than 1 day are refunded pro-rata.
• Approach to resilience: Available on request, but we do keep backups, and rely on Microsoft Azure's resilience features.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Built-in tools define access rights to management interfaces.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials Certificate ID: 8fea6f16-f7ad-4824-b3b4-5e6b9dabd486
  • Information Commissioner's Office (ICO) registration number: Z3563833

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Available on request
• Information security policies and processes: Available on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available on request
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Available on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request
• Incident management type: Supplier-defined controls
• Incident management approach: Available on request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Thymometrics Limited is a climate-positive (negative carbon emissions) organisation and plans to remain so. As part of this, we will: ; - Ensure that wherever possible we use goods and services provided by other climate-positive companies; - Attempt to minimise environmental impact from purchases and premises, and minimise our use of energy resources, business travel and commuting. Where travel is unavoidable, our policy is to use the most environmentally responsible means feasible for the journey ; - Try to minimise waste and to recycle wherever possible.

  Covid-19 recovery

  Thymometrics is committed to supporting society's recovery from and resistance to Covid-19. We are committed to the following measures: - Supporting our own employees by encouraging Covid-safe working practices, providing unlimited recovery time and offering a paced return to work in cases of Covid-19 - Offering substantial discounts on our products to NHS organisations - Providing, through our products, tools to enable employers to engage with their employees on the subject of Covid-19 prevention and management (amongst other topics), to facilitate safe return to work and sensitively handle employee concerns over physical and mental health.

  Tackling economic inequality

  As a growing SME, Thymometrics has already created both jobs and work for contractors, and plans to continue so doing. We are committed to the following: ; - Providing full job-related training where needed to our own staff and contractors ; - Making all our jobs capable of being carried out remotely, which removes barriers to employing those in deprived areas, and those unable to travel to an office. ; - Ensuring our products (designed to enhance other organisations' performance) continue to be innovative and disruptive while remaining cyber-secure (see our separate Security Policy for further details).

  Equal opportunity

  Thymometrics has a separate Equality Policy, the contents of which cover equality of opportunity with specific references both to ensuring minority groups are treated fairly and equitably, and to preventing inequality within Thymometrics. These include statements on: - Equality and diversity. - Recruitment and selection. - Performance management. - Equality and pay. The Equality Policy is reviewed regularly and is kept up to date with respect to legislation. In addition, Thymometrics' permanent policy of permitting full-time flexible-hours home working is aimed in part at levelling the playing field when it comes to disabled people.

  Wellbeing

  Thymometrics' raison d'être is the wellbeing of employees. It is our policy to provide employers with the means to discover how the wellbeing of their employees could be enhanced, by improving communications with them and by acquiring their feedback. In addition, we are committed to giving employers advice and guidance on how to best achieve their wellbeing goals.

Pricing

• Price: £4 to £4 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: All negotiable.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@thymometrics.com. Tell them what format you need. It will help if you say what assistive technology you use.