Retinue Solutions

Bank & agency management technology - Retinue Bridge

An intuitive cloud-based mobile-optimised proprietary agency management platform enabling NHS Trusts to enforce framework and local policy, implement comprehensive agency scrutiny through powerful business-intelligence, and identify and deliver perpetual cost savings. Advanced functionality for regional, collaborative and ICS efficiency programs includes digital passports, intelligent profiling and interoperability with third-party applications.

Features

• Mobile first UX/UI designed for infrequent users
• Trust, framework and regional policy monitoring and enforcement suite
• Real-time data analytics enable agency scrutiny with actionable insights
• Fully customisable digitally facilitated compliance process
• Configurable agency tiering with manually triggered or automated vacancy cascade
• Fully auditable and configurable digital approval processes
• Calendar shifts or placements - designed for complex environments
• Intuitive procure to pay module: timesheet, Invoice and self-billing
• Integration with third-party software including e-rostering and e-locum platforms
• Integrated Microsoft Power BI provide live business intelligence dashboards

Benefits

• Process efficiency savings through reduced manual administration
• Improve compliance, reducing clinical risk and safeguarding patients
• Manage sustainable data-driven cost improvement programs
• Reduce financial and clinical risk with improved visibility and control
• Identify and deliver savings and avoid cost through data insights
• Enforce Trust, framework and regional policy and processes
• Supports collaborative agency cost improvement on a regional scale
• Improve invoicing accuracy, eliminating costly errors and duplication
• Monitor and improve quality, value and productivity of agency staff
• Improve agency fill rates and continuity, improving patient experience

£1,000 a licence a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@retinue-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

222914670305628

Contact

Retinue Sales Team
0845 521 9481
enquiries@retinue-solutions.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Supported we browsers are ; - Internet Explorer 9 ; - Internet Explorer 10+ ; - Microsoft Edge ; - Firefox ; - Chrome ; - Safari ; - Opera. ; ; Service functions on IE8 however this is not supported by ourselves. All maintenance is completed outside of working hours and the customer will be notified of this beforehand
• System requirements:
  • If using IE must be 9 or above
  • Pop-up blocker disabled

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Working hours Monday - Friday 8:45am - 5:30pm. On-call service offered outside of these times
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: As a standard Retinue Solutions provide customer technical support Monday - Friday 8:45am - 5:30pm and an on-call service outside of these times.; Retinue Solutions's expected support levels are ; ; - First line: Client technical support ; - Second line: Retinue Solutions technical support. ; ; E-mail response time: 1-6 business hours. Calls: 10-15 seconds. Setting updates: Immediate. Notification of system downtime: Minimum 48 hours notice
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Implementation project management is offered to the client, the involvement of Retinue Solutions in this is defined by the client's needs i.e. size of company, number of users etc. The training to support this is detailed in the service document however can be approached in 2 ways - Train the trainer service for client to train business themselves - Client wide training (face to face, webex and documentation options available)
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word
  • Excel
• End-of-contract data extraction: Utilisation of "excel exports" allows us to quickly and easily provide clients with their own data e.g. hierarchy, client users, job information throughout life of contract, candidates used throughout life of contract, spend throughout life of contract etc. Any data that cannot be provided via the "excel export" functionality will be provided by Retinue Solutions in the client's desired format.
• End-of-contract process: Retinue Solutions have a standard exit strategy that is managed through a stage of deliverables defining at which points in time information will be provided and the technology switched off. Timeline will depend on size of client and the amount of information required to be exported. Will also depend on number of third party users the client has expanded the technology to include and when the client no longer wishes to provide the service to them.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile app developed for technology, accessible on iOS and Android devices
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: At present our API is used to power the smartphone applications provided to users and is not published. Future releases will see this being published to allow data access and update via the API.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: There are multiple features within the technology that can be "switched on/ off" depending on the activities/ business the client intends to put through the technology. In addition to this the site is customised to hold the customer's specific details relevant only to them. All drops downs and data configurable to client's requirements.

Scaling

• Independence of resources: Our scalable architecture means that additional resources can be added in real time if usage peaks occur.

Analytics

• Service usage metrics: Yes
• Metrics types: We review how and when user's access the system to feed into UI designs. This will include whether the technology is accessed through the web based portal or the mobile app and the times at which certain items are accessed. These statistics can be provided to clients, however predominantly used to form opinion and changes on the system design.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Technology is built predominantly on a number of "grid pages" that present the information in a table formation. These tables can have a search applied and all information be "exported to excel". This is achieved by simply pressing a button and opening the file. The information accessible will depend on the user's rights and profile within the system
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Xls
  • Xlsc
  • Rtf
  • Mht
  • HTML
  • Text
  • Image
• Data import formats:
  • CSV
  • Other
• Other data import formats: Xls

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Users are only charged for the usage they make of the system and therefore any instances of outage directly reduce client spend. This reduction would be pro-rated if a minimum charge was levied.
• Approach to resilience: Retinue Solutions has implemented a Business Continuity Management System (BCMS) based on the BS25999 standards. As part of this BCMS Retinue Solution maintains a disaster recovery plan to cater for total site loss of a production data centre with the objective of performing service recovery at a secondary production data centre within the i-resource secure service network that is prepared for the purpose. The technology is hosted using a server virtualisation approach based upon VMware vSphere. vSphere allows a flexible and rapid approach to service provision but also supports high availability of services, protecting against server hardware failure. In order to maintain good visibility of service levels, i-resource monitors infrastructure and service condition using the Nimsoft monitoring solution supplemented by proprietary service monitoring components provided with infrastructure components, for example the Compellent SAN.
• Outage reporting: System outages are reported immediately to the Software Product Manager who will communicate to the Client Executive sponsor or a nominated contact within the client. Immediate response will be to notify users or the system outage, the next step is to diagnose the problem. If the system outage is anticipated to be longer than 20 minutes then a time estimation is made and the Software Product manager will inform client of expected length of time. When system is resumed again nominated point of contact is informed and a full diagnostic report of cause is provided within 6 working hours.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: User cannot access software unless profile is created by an Administrator in the system. User is then provided with a unique username (e-mail address) and password to access the system. When logging in technology will use Captcha technology to authenticate user. All actions completed by that user when logged in is time and date stamped for audit trail.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 27/03/2023
• What the ISO/IEC 27001 doesn’t cover: The certification covers nGAGE IT services. It does not cover our IT service desk level 1 and 2 which is outsourced to Optimising IT who are themselves ISO 27001 certified
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Retinue Solutions use Dell Sonicwall Firewalls and these are hosted in separate data centres. Each data centre provides perimeter protection against DDOS (denial of service) attacks and diverse routing to external connections as well as perimeter protection for publically available sites.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: When Retinue Solutions conduct functionality development this goes through the life span of ; - understand customer requirements ; - design of possible solution ; - apply use cases to design ; - confirm and sign off by client ; - develop functionality ; - Retinue testing cycle (including security/ data impact) ; - Client testing cycle ; - Client sign off ; - Implement ; - Post implementation analysis. ; All functionality development and issues during the testing phase are tracked through the project management tool JIRA. Release note completed and sent to all clients following implementation
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Retinue Solutions subscribe to a number of industry threat alert systems and use these to provide day to day information on current threat levels, active vulnerabilities and patch requirements. Our primary detection products are Sophos, McAffee, MalwareBytes and Mimecast.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring system alerts from McAfee, Sophos, Mimecast, Kaspersky and Mimecast. Immediate response, monitored by our helpdesk. Alerts to operational and IT management.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents reported by user to the client technical support. If they cannot resolve then escalated to Retinue Solutions technical support team. This is raised through our helpdesk portal and a ticket number assigned to each issue. When raising ticket must define if impact is to individual user, group of users, system wide etc. and issue is applied priority status. Dependant on severity of issue will define course of action i.e. time in which it is addressed, communication to whole client or individual user. All fixes always reported within release notes.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Retinue is proud to be a Carbon Neutral business, certified as such by Carbon Neutral Britain. We have set rigorous emissions reduction targets, aiming to be net-zero by 2050, and to have halved our emissions output by 2030. Our most recent Carbon Reduction Plan for FY 2022/23 can be found on our website (www.retinue-solutions.com) which outlines the areas of our business we are focused on reducing our emissions output. These are as follows:; • Business Travel – we commit to recruiting as locally as possible to our office sites, and also to reducing business travel by arranging virtual meetings, rather than face-to-face meetings where possible, promoting ride sharing and sustainable transport methods where we can (i.e. train travel); • Mains Gas Combustion – mains gas can be avoided altogether by adopting more sustainable options such as heat pumps, biomass systems, and solar thermal heating systems where possible. All of our offices are leased site but despite this, we will endeavour to put pressure on our property providers to switching to these alternative heating methods. If this is unsuccessful, we will explore moving to sites that offer more suitable and sustainable heating sources.; • Electricity Consumption – we will, where possible, reduce our electricity consumption through energy efficient alternatives such as low voltage lighting, and low energy monitors for our office sites. We have already adopted a hybrid working pattern with some of our employees working remotely. We will consider limiting the number of staff within each office site and downsizing on renewal of our leases and so significantly reducing our electricity consumption as a business.; Further to this, we hold both the ISO 14001 and ISO 9001 certificates, showcasing our commitment to protecting the surrounding environment and fighting climate change.

  Covid-19 recovery

  Retinue has adopted a hybrid working policy with all its staff, with a portion working fully remotely meaning staff are not obligated to work full time from a Retinue office site. This ensures opportunities to a wider range of candidate, but also ensures a working pattern where we are able to travel to client sites as and when is needed, or through virtual online meeting. As a result of this, Retinue is continuing to ensure opportunities and flexible work patters so to open up communities, while making sure the economy is rebuilding through greater working relationships.; Furthermore, we actively champion and look to work with SMEs within our supply chain. For FY 2022/23, 65% of our supply chain was comprised of group diverse backgrounds. This therefore drives and promotes opportunities in diverse SMEs, so ensuring economic and community stability following the COVID 19 pandemic.

  Tackling economic inequality

  We are committed to hiring locally as possible to our sites, both for internal roles, but also for those roles advertised within client contracts. This ensures we are championing local talent and so building the local economy, rather than bringing in external talent to fill the advertised roles. ; Retinue is proud to be promoting SMEs within our supply chain. This ensures promoting local opportunities and as such, reduces economic inequality through championing smaller businesses. This can be seen that for the end of FY 2022/23, 65% of our supply chain was made up of group diverse backgrounds.

  Equal opportunity

  We are actively working to ensure all communities have equal opportunities to employment. Retinue ensure this by posting to jobs boards focussed at attracting groups such as BAME communities, ex-offenders, military veterans etc. On top of this, we hold a number of business partnerships and accolades with organisations looking to provide employment opportunities. These include:; • The Armed Forces Covenant – as a signatory, we are committed to providing interviews and advertising roles to ex- military veterans and their partners; • Neurodiversity in Business Charity: Corporate Member – educating our hiring managers and internal staff on reasonable adjustments for neurodiverse candidates, language to use in adverts, and the benefits of hiring neurodiverse talent and incorporating them into our employee pool; • Prince’s Responsible Business Network: Race at Work Charter Signatory – by being a signatory, Retinue has made a public commitment to ensuring employment and progression opportunities to BAME communities in the hiring process, both for external, and internal talent; • Disability Confident Employer – as a Disability Confident Employer, Retinue ensures that, as long as the minimum criteria of the role is met, we will guarantee an interview and not overlook disabled talent. This includes providing reasonable adjustments to both physical and non-physical disabilities throughout the hiring process.; On top of this, we have a well defined business relationship with the Bridge of Hope, a business looking to drive social value by ensuring employment opportunities for marginalised communities in society. They do this by partnering with corporations to promote roles, so both providing a pathway for diverse, often overlooked talent, and allowing businesses to deliver an inclusive workforce and deliver social value.

  Wellbeing

  Retinue is proud to be a bronze level signatory of the Mental Health Charter, and as so are continually educating ourselves to the challenges to mental health and how we as a business, colleagues, and managers can assist those with these challenges. We are looking to partner further with a charity partner specialising in mental health support, both for our internal staff, and to provide workshops for our clients should they be needed.; Retinue uses the platform Perkbox to provide output based rewards to our staff, as well as a quarterly anonymised rewards scheme where colleagues are able to celebrate and champion each other’s contribution to the business.; We have a publically available Modern Slavery Statement as can be found on our website which sets our commitment to eradicating modern slavery. In addition, we have a stringent Code of Conduct for our supply chain, as well as a published Ethical Sourcing Document, both looking to ensure sustainable procedures and drive a high working standard for sourcing talent. Further to this, we provide internal training to our staff through the Pearn Kandola platform so to educate them on the vulnerabilities of modern slavery and bribery and how to mitigate against these. During the onboarding process when hiring new talent, Retinue provides this training as well as circulating a Staff Handbook pack complete with all business policies including our Whistle Blowing Policy and Employee Code of Conduct.; On top of this, we offer a hybrid working pattern to all employees and are open to adjustments in working patterns to accommodate childcare needs, caring requirements and personal requirements should these be needed.

Pricing

• Price: £1,000 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@retinue-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.