Totara Talent Experience Platform (Learning Management System)
The full suite of Totara products, known as the Totara Talent Experience Platform (TXP), brings together three systems to help you revolutionise the way you train, manage and develop your people – Totara Learn, Totara Engage and Totara Perform.
Combined, they provide all the critically important employee experience you need
Features
- Implementation and set-up included
- Scalable platform that can grow with your workforce
- Full training support and online help desk
- Blended learning including seminar bookings
- Customised branding for desired look and feel
- Integration with HR system and Single Sign On available
- Appraisals, competencies and learning plan features
- Reporting suite for true analytical overview
- Responsive Interface, including tablet and mobile
- Microsoft teams intergration
Benefits
- LMS can be accessed on mobile devices
- Hierarchical management reporting
- HR import allows mapping of organisation structure and job role
- Dynamic audiences allow automatic allocation of courses to users
- The risk dashboard show organisational risks graphically
- Online appraisals and performance management
- Certificated programs with auto renewal for easy compliance
- Email alerts remind learners and notify managers of required learning
- Auto enrolment features to reduce admin time
- Peer to Peer informal and formal learning to engage staff
Pricing
£19,500 to £62,000 a licence a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
2 2 2 9 1 9 8 2 3 7 5 4 7 0 9
Contact
Learning Nexus Ltd
Mandi Phillips
Telephone: 01453756000
Email: mandi.phillips@learningnexus.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- Learning Nexus solutions are accessed via customers own browser so therefore there are not constraints that buyers should know. We use our best efforts that any planned maintenance for patches, upgrade, configurations will be out of business hours. We will notify customers at least 72 hours in advance of any planned work commencing.
- System requirements
-
- Chrome: The latest stable release
- Firefox: The latest stable release
- Microsoft Chromium Edge: The latest stable release
- Safari: The last two major versions
- Chrome for Android: The latest stable release
- IOS Safari: The last two major versions
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
E Ticketing support is offered 24/7 - SLA's for non critical are 3 business working days - Critical are 24 hours of a business day
Telephone support is offered Mon - Friday 9am - 5pm - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
-As standard, we include unlimited technical support to Administrators (retractions apply)
-Included is a Bronze support package with 10 additional hours in the cost of your Totara LMS package. But you can top up your support by bolting on further support packages
- silver = 20 Hours additional support
- Gold = 30 hours additional support
- Part managed service to run the LMS beside your team
- Fully Managed service with no need for your teams time
What is Included as standard:
- Generic training webinars (live and pre-recorded)
- Online and telephone technical support - excluding training issues
- Hosting and maintenance of the Learning Nexus supplied LMS
- Dedicated account manager
What can the support hours be used for:
- Training
- Bespoke webinars
- Setup of additional LMS features
- Administration supports such as LMS user management, course management, report building, learning plans etc.
Note: does not cover or include technical development (such as plug-ins) which is priced on request - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
We will work with you to identify your key needs and milestones.
After a project kick-off meeting with your Account Manager and our Implementation Team, we will discuss your learning and development requirements, the scope of the platform customisation and any other requirements.
After this, we will set up the implementation project on a selected tool which will allow you to track the project at every step of the way. Whether you're completely new to, or accustomed to the LMS implementation process, we will support you at every step of the way with our experienced team to explain the different requirements and stages.
Once the implementation process is finished, we will provide key administrators with training so your organisation can get the best out of the system and the eLearning. - Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
-
- Word
- Video / Online
- Webinar
- End-of-contract data extraction
- Users can download the data from the system themselves as system administrators have access to do this.
- End-of-contract process
-
At the end of the contract we will assist the customer in downloading and archiving data.
Support of migration of data to a third party system is an additional cost.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
The Totara LMS has a mobile responsive view. It is designed and optimised to function effectively on mobile devices as well as on desktop, working appropriately depending on the device. We test all of our new eLearning content on multiple browsers and devices to ensure functionality is as expected.
We test all of our new eLearning content on multiple browsers and devices to ensure functionality is as expected. - Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- Yes
- What users can and can't do using the API
- API can be discussed to meet requirements of buyers
- API documentation
- No
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- LMS Customisation Functionality - whilst there are many functions within Totara, we can turn these on/off to streamline the system to suit you. Branding - system colours and the logo can be changed to reflect your organisation's corporate identity. Customisable dashboards - make sure managers can see all the learner information they need at the click of a button Menus - configuration and labelling of menus can be altered to match your requirements eLearning Course Customisation If you like our eLearning courses but want to make them bespoke to you, our talented production team can amend courses for you at an additional cost. See our Digital Marketplace service named "Bespoke/Custom eLearning Content" for more information.
Scaling
- Independence of resources
- The service is continually monitored for performance degradation and remedial action is taken wherever necessary.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Website usage, uptime monitoring, service response times etc.
- Reporting types
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Totara LMS
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- There is an inbuilt function in the system that allows the administrator to download the user database in standard formats.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Our standard SLA is 99.5% service availability. A contract extension is offered proportional to the amount of unplanned service unavailability.
- Approach to resilience
- This information is available on request due to it's sensitivity.
- Outage reporting
- The service is constantly monitored from multiple worldwide geographical locations and we are automatically notified by email if an outage is detected. We make customers aware on our support desk dashboard and will send emails to customers where necessary.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- We have an access control policy as part of our ISMS. For end users the system incorporates a comprehensive role-based permissions system which is used to define access capabilities.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QAS International
- ISO/IEC 27001 accreditation date
- 28/11/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Learning Nexus recognises that confidentiality, integrity and availability of information in information security management are integral parts of its management function and view these as their primary responsibility and fundamental to best business practice. Learning Nexus Ltd. are ISO/IEC 27001 accredited, to ensure that the organisation:
- Complies to all applicable laws and regulations - Implements Information Security Objectives that take into account information security requirements
- Communicate these objectives and performance
- Adopt an information security management system comprising a security manual and procedures which provide direction and guidance on information security matters relating to employees, customers, suppliers and other parties who come into contact with its work
- Work closely with Customers in seeking to establish appropriate information security standards - Adopt a forward-thinking approach on future business decisions, including the continual review of risk
- Instruct all members of staff in the needs and responsibilities of information security management
- Constantly strive to meet and where possible exceed its customer’s expectations
- Implement continual improvement initiatives, including risk assessment and risk treatment strategies Responsibility for upholding this policy is truly organisation-wide under the authority of the Managing Director.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- We have a documented QMS process as part of our ISO27001 ISMS
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We have a documented QMS process as part of our ISO27001 ISMS
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We have a documented QMS process as part of our ISO27001 ISMS
- Incident management type
- Supplier-defined controls
- Incident management approach
- We have a documented QMS process as part of our ISO27001 ISMS
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Equal opportunity
- Wellbeing
Fighting climate change
By providing digital online content and SaaS we are helping customers reduce their environmental footprint by decreasing the need for traveling to physical locations to attend face to face learning sessions and the need for physical printing of learning materials. By knowledge sharing with our customers on how online 1-1, community forums and other tools can be used we aim to help guide them in reviewing current ways of working and processes. Learning Nexus also made a decision to reduce energy consumption while having a hybrid working model was taken under consultation and the result drove the reduction of our 2 main physical offices which in turn reduced energy consumption and carbon footprint of staff by allowing a fully remote workforce. Staff working remotely are encouraged to look at energy saving lighting and we have a 'be aware' statement that remind our staff of the benefit of being environmentally aware in recycling and printing, which is included in our onboarding process to ensure cultural change is continued.Covid-19 recovery
Covid-19 has changed the working culture forever but following our internal consultation with all staff, it has proven that working remotely is as effective as working from the office. Working from home decreases the use of vehicles and thus it’s an environmentally sound action. We have structured 1-1 and group meetings along with a Newley launch staff hub where the sense of community is promoted with new learning and sharing of success. This ensures that staff feel part of the team and open communication at all levels is still key. Our aim with customers is to lead by example and encourage them to success by sharing our knowledge of how we have implemented change and how this can be translated into their own working practicesEqual opportunity
We seek to employ a workforce that reflects the diverse community at large, because we value the individual contribution of people irrespective of sex, age, marriage or civil partnership, pregnancy or maternity, disability, sexual orientation, gender reassignment, race, colour, caste, religion, or belief, and ethnic or national origin. All employees are treated with dignity and respect. We use our best endeavours to provide a working environment free from unlawful discrimination, harassment, or victimisation on the grounds of sex, age, marriage or civil partnership, pregnancy or maternity, disability, sexual orientation, gender reassignment, race, colour, caste, religion, or belief, and ethnic or national origin. We provide many courses on the subject of inclusion, equal opportunities, having difficult conversations that give customers a base line of conduct which can be incorporated into their own internal policies and culture to encourage a balanced working environment. We are mindful of using diversity when creating eLearning by the style, images and tone of voice we use. this can be further customised to include our customers own guidelines.Wellbeing
Learning Nexus has created a comprehensive range of Wellbeing eLearning courses that are available to our customers and our own staff. We knowledge share with customers what works for not just the market but our own staff - in the last few years we have put in place a dedicated Head of people and culture who drives monthly check-ins and activities and has become a trusted consult for many of our staff.
Pricing
- Price
- £19,500 to £62,000 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- We can provide any organisation with a free trial of the Totara system, as well as an opportunity to demo our eLearning courses and see the Authoring Tool in action.