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Endava (UK) Limited

Programme and Portfolio Management

Endava's Programme and Portfolio Managers partner with clients to structure and execute healthy change programmes/ portfolios that deliver successful outcomes for the business.

All of our Portfolio and Programme managers have strong industry knowledge and extensive experience of delivering in complex and regulated environments using structured methodologies and distributed teams.

Features

  • Roadmap Development & Forward Planning
  • Stakeholder Management; Leadership; Business Case Development; Management Reporting.
  • Budget Planning & Reporting; Benefits Modelling, Tracking & Realisation
  • Delivery Planning, Monitoring & Control; Governance; RAID Management; Delivery Assurance.
  • Change Management & Business Readiness
  • Capability Building; Resource Planning; Team Building; Coaching & Mentoring.
  • Agile Methodologies/Frameworks - Scrum, Kanban, LeSS, SAFe, TEAS, Dev-Sec-Ops, TDD/BDD
  • Product Management; Subject Matter Expertise; Domain / Industry Knowledge.
  • Target Operating Models; Communities of Practice; Tools & Techniques
  • Third Party Management / Oversight

Benefits

  • Extensive experience of delivering in complex regulated environments
  • Collaborative partnership based engagement model with shared ownership
  • Dedicated close to client domain and discipline experts
  • Highly cost effective, mature and scalable nearshore delivery model
  • Experts in Agile, Digital Transformation, Software Engineering, Dev-Sec-Ops & Cloud
  • 20+ years of delivering global solutions at scale
  • Best in class internal knowledge sharing systems
  • All Endava Programme & Portfolio managers have industry delivery backgrounds
  • Comprehensive library of tried and tested techniques for accelerating delivery
  • Full lifecycle management incl. post implementation support & application/infrastructure management

Pricing

£450 to £1,300 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jelena.jecmenic@endava.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 2 2 9 3 1 4 7 1 8 4 0 8 5 5

Contact

Endava (UK) Limited Jelena Jecmenic
Telephone: +38651360032
Email: jelena.jecmenic@endava.com

Planning

Planning service
Yes
How the planning service works
Our Programme planning service typically consists of a short discovery phase in which we deploy a small team of domain and discipline experts to work collaboratively with stakeholders to understand, assess, and structure the delivery.

During this phase we use a range of tried and tested techniques from the Endava TEAS agile scaling framework to enhance our understanding of the business needs, assess backlog health, propose candidate solutions, assess risk & uncertainty levels, define mitigation strategies and create a draft roadmap/plan with agreed focus areas to remove uncertainty as soon as possible.

Deliverables:
1. Delivery Approach, Governance model and Communications plan, 2. Candidate solution & implementation strategies, 3. Refined 3-point estimation (best, likely, worst), 4. Team shape and structure, 5. Draft roadmap/plan, 6. Initial RAID log with appropriate mitigation strategies.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
There are two focus areas when talking about training needs - Technical and Business Training. 1. Technical Training includes the technologies to be used and existing team members and their knowledge. When starting a project, we ensure the team leads and the project manager know the level of knowledge each team member has. For this, they need to identify the necessary technologies for the project and create a list. This list can be compared against the team members skill matrix. We will ensure adequate methodology training (e.g. agile) for our client. 2. Business Training In Agile, understanding the business is much more important due to the pace that things happen and of course the little documentation volume in comparison with other approaches. What is the team members experience in this industry? – this is also one of the question that helps assess the training needs at the beginning of the project and a training in this area will have a good impact in understanding client needs and making sure you are developing the right product.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Programme and Portfolio management will usually encompass cloud service migration in order to realise some of the benefits.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Endava is an Agile IT services provider which helps its clients transform their testing. Endava provides a full range of testing services providing complete transparency of quality to give the confidence to make informed decisions about the risk of deploying code into production. We cover the full lifecycle of testing and can define the test approach, provide the testing roadmap, select and implement the testing tools and infrastructure, integrate the testing into the build pipeline, implement dashboards to provide transparency of test progress and software quality, create the test scripts, both manual and automated, execute the test scripts, analyse results, raise defects and work with the developers to fix and retest. Endava encourages a challenge culture and is always looking for ways to improve testing to improve efficiency and deliver high quality products faster. Using small high performance test engineering teams, with agile ways of working, Endava delivers value fast, working with our customers to understand what is most important to them, focussing on the highest priority items and constantly increasing the level of test automation. Using software engineering practices, we ensure that our solutions are maintainable, scalable and extensible, with automation accelerators to provide tests across the platform architecture.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We build service desk with smart contracts building in transparent incentives that encourage a long-term partnership and vision to drive down costs, drive up satisfaction and deliver a personalised and optimised user experience. We achieve this by investing in research and analysis to target call reduction, by implementing automation and self-service that users want to use, and through development of first class service delivery, tools and process engineering to design in efficiency and customer satisfaction. By harnessing our extensive knowledge-base built through delivering support services to over 10,000 end users for global organisations, across 60 countries, we optimise our service to all clients by spotting patterns in this rich source of data. Our Service Desk operations are managed within our Information Security Management System certified to ISO 27001, while our staff are screened to BS 7858 standards. We ensure excellence in delivery and have been awarded a top 3 position in the last four years of Service Desk Institute awards. We partner with the Service Desk Institute and regularly assess customer satisfaction to ensure we maintain our standard of over 90 percent “satisfied” and “very satisfied” Service Desk users, measured through both our own and independent surveys.

Service scope

Service constraints
Delivery teams are located in nearshore locations

User support

Email or online ticketing support
Email or online ticketing
Support response times
Up to 24x7 customisable to each client.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
N/a
Support levels
We can discuss this with the customer prior to engagement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
N/a
ISO/IEC 27001 accreditation date
N/a
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
SOC Type II Report

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

On climate change We identify aspects of our business that impact the environment and comply with all relevant legislation and regulatory controls in each of our locations. We consume material goods in moderation, extend the lifecycle of our IT equipment, and thoughtfully manage and reduce waste. We also play our part in tackling broader environmental issues by supporting local community projects. Our Environmental Reporting Steering Committee is a management level body responsible for managing day-to-day activities related to Endava’s environmental performance and mitigating environment and climate-related risks. This committee meets on a monthly basis and discusses and signs off on processes, controls and strategy as well as on environmental reporting methodology. It is also responsible for providing regular updates to the Endava Board. The Committee includes senior management from across Endava, including the CFO, Group General Counsel and Head of ESG. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Covid-19 recovery

Endava’s people volunteer their time and expertise to local causes, bringing our values to life in practical ways. In response to COVID-19, they stepped up, including by helping local communities build health and safety digital solutions, creating 3D printed face mask components when personal protective equipment (PPE) was in short supply, and organising a global fundraising campaign to support hospitals and charities. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Tackling economic inequality

As good corporate citizens, we are passionate about partnerships that support the communities where we live and work and the broader technology and services industry – it’s how we meaningfully bring our values to life. We are immensely proud of our social impact work over the past two decades – especially in our Central European locations, where we have supported local growth by providing sustainable career opportunities and joined local community projects. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Equal opportunity

Endava is a place where we can all be authentic and inspired and collaborate across boundaries as part of highly effective teams. Our aim is to create a working environment that offers both equality and equity of career opportunity based on merit, powered by development opportunities such as the Endava University learning platform, Pass It On sessions, and regular employee engagement by our CEO and senior leaders. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Wellbeing

To enable our people to grow and stay connected, we introduced Endava Wellbeing in 2020. The programme brings together a wealth of tools and resources organised around four key pillars – Mind, Body, Home and Community. The programme encourages exploration of the mechanics of the Mind, discovering the most critical steps in taking care of the Body, examining the need for digital detoxing at Home and learning about the important role Community plays in having a sense of belonging. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Pricing

Price
£450 to £1,300 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jelena.jecmenic@endava.com. Tell them what format you need. It will help if you say what assistive technology you use.