ADESSO UK LIMITED
Generative Artificial Intelligence (GenAI)
From practical use cases to first-class collaboration, adesso is your partner for GenAI projects, from idea to implementation. Generative artificial intelligence (GenAI) is set to change our business lives just as much as the internet or mobile business.
Features
- Corporate GPT
- Service task automation
- Hyper-personalisation in customer communication
- Support for marketing and sales
- GenAI Knowledge Agent
- GenAI Document Processing
- Data-based next-best-action decisions
- Software development
Benefits
- GenAI streamlines processes, reducing time and effort
- Shorter development times lead to higher-quality outcomes
- Tailored communication for thousands of customers simultaneously
- Instant assistance for customers, day or night
- GenAI aids in content creation for marketing and sales
- Curates fragmented knowledge sources for precise access
- Automates extraction and analysis of large document volumes
- Real-time analysis for targeted customer approaches and development
Pricing
£155 to £1,415 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at liberatore.raspa@adesso.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 2 3 1 1 2 8 8 0 9 8 1 5 6 2
Contact
ADESSO UK LIMITED
Libero Raspa
Telephone: 07783025546
Email: liberatore.raspa@adesso.uk
Planning
- Planning service
- Yes
- How the planning service works
- The service is tailored to your specific needs, guiding you through analysis, customisation, and integration.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Training on the job, and train the trainer.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- The migration service by adesso is delivered in three stages: Assessment & Discovery, Planning, and Execution. The service will be tailored to delivered just the specific items that your organisation needs.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Through the QA Health Check Assessment, adesso will identify potential reasons why your software may have quality and performance issues. As a result of the assessment, adesso deliver the recipe for the cure and define next steps while taking a snapshot of the current status.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Adesso offers a framework for effectively managing the introduction of both existing and new products or services. We ensure high quality throughout the entire delivery process, all the way to the launch, by constantly improving our services at every stage of the project. Our SmartShore Global Delivery includes various offerings such as incident and problem resolution, change and release management, configuration management, business continuity, and user satisfaction.At our SmartShore nearshore and offshore centres, we provide top-notch 8x5 or 24x7 support for Cloud Hosting and Software Services. Our approach includes advanced building control systems, security measures, and certified development practices.
Service scope
- Service constraints
- With a global team of over 10,000 employees, adesso offers around-the-clock support to clients through our nearshore and offshore teams. This setup allows us to flexibly design services to meet specific requirements, ensuring the best conditions without sacrificing quality or speed.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- This depends on the client's requirements and the agreed-upon service level agreement (SLA). We offer various SLA models, each with custom priority levels that correspond to defined levels of impact and urgency, tailored across our different clients.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Our support services are flexible and tailored to meet the specific needs of each client. Typically, we operate on a 5x8 schedule during business hours. Clients can contact the support team via email, a ticketing system, or phone. This standard support model is shared among multiple clients. If needed, we can extend the 5x8 model to provide 24/7 coverage. Additionally, each organisation is assigned a technical account manager, and we ensure that two support team members are available at all times to handle urgent (P1) incidents.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Across technologies, including AWS, Salesforce, and Canonical Ubuntu.
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Tüv Rheinland
- ISO/IEC 27001 accreditation date
- 2013
- What the ISO/IEC 27001 doesn’t cover
- Services and consultancy outside development of software, software packages and prototypes, sales, support, distribution services.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
The adesso group supports the achievement of climate goals in various ways. Some measures include:
Digitisation and efficiency improvement: adesso helps companies digitalise their processes, making them more efficient and reducing energy and resource consumption.
Consultancy on sustainable solutions: adesso advises companies on sustainable IT solutions and technologies that contribute to reducing greenhouse gas emissions.
In-house environmental management: adesso actively works to reduce its own ecological footprint, for example, by implementing energy efficiency measures in office buildings and promoting sustainable employee mobility. Employee awareness: adesso raises awareness among its employees of environmental and climate protection issues and encourages them to contribute to achieving climate goals.Covid-19 recovery
The adesso group has taken various measures to prepare for further COVID-19 pandemic and to protect the health and safety of its employees. These measures include the following:
Implementation of home office measures for employees who can work from home.
Reduction of travel and meetings, and transition to virtual communication tools.
Provision of information and guidelines on prevention and behaviours related to COVID-19.
Provision of materials and disinfectants in the offices.
Regular health checks and support for employees showing signs of illness symptoms.
Continuous monitoring and adjustment of measures according to the developments and recommendations of health authorities.Tackling economic inequality
adesso Group tackles economic inequality in several ways. One of the main ways is through their commitment to fair and transparent pay structures within the company. They aim to ensure that all employees are paid fairly for their work, regardless of gender, race, or any other factors that may contribute to inequality in pay.
Furthermore, adesso Group is actively involved in various social impact initiatives that address economic inequality in the communities where they operate. This includes supporting local education and skills development programs, as well as partnering with organisations that work to level the playing field for marginalised individuals and communities.Equal opportunity
adesso places a strong emphasis on diversity and inclusion in the workplace. By fostering a diverse and inclusive environment, they aim to create equal opportunities for all employees to advance and succeed in their careers.
In its values manifesto, adesso has committed to various social values towards employees, shareholders, and society. These include values such as fairness and respect in dealing with each other, investing in the individual development of employees, sustainability in all business processes, transparency and openness in communication with shareholders, as well as social engagement and responsibility towards society.Wellbeing
adesso runs various initiatives and programs, including:
Health and Wellness Programs: The company offers health and wellness programs to encourage physical activity, healthy eating habits, and overall well-being among employees.
Flexible Working Arrangements: adesso Group provides flexible working arrangements, such as remote work options or flexible hours, to help employees balance their work and personal lives.
Mental Health Support: The company offers resources and support for mental health issues, including access to counselling services and mental health awareness programs.
Training and Development: adesso Group provides opportunities for professional development and encourages employees to continuously learn and grow in their careers.
Work-Life Balance: The company promotes a healthy work-life balance by encouraging employees to take breaks, use their vacation time, and disconnect from work when needed.
Employee Assistance Program (EAP): Adesso Group offers an EAP to provide confidential support and resources for employees dealing with personal or work-related issues.
Pricing
- Price
- £155 to £1,415 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at liberatore.raspa@adesso.uk.
Tell them what format you need. It will help if you say what assistive technology you use.