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VISIONET EMEA LIMITED

Visionet Implementation Services - Salesforce Commerce Cloud

Visionet is a trusted Salesforce Implementation/Consulting and ISV Partner, leveraging extensive hands-on experience to optimize Salesforce Commerce Cloud solutions for clients and commerce teams. Our holistic support spans strategy & consulting, discovery, implementation, testing, deployment, and post-production support, ensuring maximum utilization and enhanced B2C & B2B Commerce efficiency.

Features

  • Customized storefront development for engaging B2C and B2B experiences
  • Seamless integration with CRM for unified customer data management
  • Personalized product recommendations and promotions to drive conversions
  • Mobile-responsive design for optimal user experience across devices
  • Advanced search and filtering options for easy product discovery
  • Secure payment gateway integration for smooth transactions
  • Multi-currency and multi-language support for global reach
  • Order management system for efficient order processing and fulfillment
  • Customer self-service portals for account management and order tracking
  • Analytics and reporting tools for actionable insights and optimization

Benefits

  • Increased online sales revenue by 35%, maximizing profitability
  • Improved customer engagement led to 40% higher conversion rates
  • Enhanced user experience reduced bounce rates by 25%
  • Streamlined order processing reduced fulfilment times by 30%
  • Mobile-responsive design increased mobile sales by 50%
  • Advanced search and filtering options improved product discovery
  • Multi-language support expanded global market reach by 50%
  • Secure payment gateway decreased abandoned carts by 30%
  • Self-service portals reduced customer service inquiries by 40%
  • Analytics-driven insights optimized marketing strategies and conversions

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jawad.a.khan@visionet.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

2 2 3 8 6 7 2 7 0 5 5 2 2 5 7

Contact

VISIONET EMEA LIMITED Jawad A Khan
Telephone: +447721235694
Email: jawad.a.khan@visionet.com

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities

Service scope

Service constraints
None

User support

Email or online ticketing support
Yes
Support response times
Visionet has the ability to provide email or online ticketing support 24/7. Our expectation is that the ticket tracking system is cloud based, accessible remotely, and available 24/7/365 in order to provide real-time, on-demand support from anywhere. We assume SOC Service Desk Plus support ticket tracking system has integrated tools to support the monitoring, tracking, and reporting of incidents. These tools are necessary in order to issue reports and track our compliance with agreed upon service level targets as well as to identify trends in call topics, peak volume times, and subsequently identify potential areas of improvement in operational efficiency.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
Yes, we use Microsoft Teams for chat.
Support levels
At Visionet, our comprehensive support framework adheres to ITIL standards, delivering 1st, 2nd, and 3rd line support to both public and private sector clients. Our incident management process ensures swift resolution. Each client receives a dedicated Account Manager and Client Partner for personalized attention. We offer a unified support model manned by cloud support engineers, with optional weekend phone support available upon request. Our proactive approach prioritizes short-term issue resolution alongside long-term fixes. An established escalation process guarantees swift resolution, overseen by designated Account Managers who conduct monthly reviews, either remotely or on-site. Performance is monitored through KPIs aligned with SLAs and other critical support metrics. Security clearance is a fundamental aspect of our staff training and policy.
AI chatbot
Yes

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
None

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £800.00 £272.00
Associate business architect £980.00 £300.00
Business architect £1,000.00 £320.00
Lead business architect £1,090.00 £340.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,000.00 £320.00
Senior data architect £1,090.00 £340.00
Chief data architect £1,180.00 £450.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £980.00 £300.00
Senior enterprise architect £1,000.00 £320.00
Lead enterprise architect £1,090.00 £340.00
Principal enterprise architect £1,140.00 £360.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £800.00 £272.00
Network architect £980.00 £300.00
Lead network architect £1,000.00 £320.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,000.00 £320.00
Lead security architect £1,090.00 £340.00
Principal security architect £1,140.00 £360.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £800.00 £272.00
Solution architect £980.00 £300.00
Senior solution architect £1,000.00 £320.00
Lead solution architect £1,090.00 £340.00
Principal solution architect £1,140.00 £360.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £900.00 £272.00
Technical architect £1,020.00 £300.00
Senior technical architect £1,060.00 £320.00
Lead technical architect £1,140.00 £340.00
Principal technical architect £1,180.00 £360.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,180.00 £450.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,250.00 £780.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,250.00 £780.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £920.00 £300.00
Principal cyber security audit and assurance £980.00 £320.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £880.00 £272.00
Lead cyber security governance and risk manager £920.00 £300.00
Principal cyber security governance and risk manager £980.00 £320.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £800.00 £240.00
Lead cyber security monitoring £880.00 £256.00
Principal cyber security monitoring £920.00 £272.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £800.00 £240.00
Lead cyber security incident response £880.00 £256.00
Principal cyber security incident response £920.00 £272.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £800.00 £240.00
Lead cyber security vulnerability management £880.00 £256.00
Principal cyber security vulnerability management £920.00 £272.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £880.00 £272.00
Lead cyber security digital forensics £920.00 £300.00
Principal cyber security digital forensics £980.00 £320.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £800.00 £240.00
Lead cyber security penetration testing £880.00 £256.00
Principal cyber security testing £920.00 £272.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £980.00 £300.00
Lead cyber security secure systems architecture and design £1,000.00 £320.00
Principal cyber security secure systems architecture and design £1,090.00 £340.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £580.00 £224.00
Analytics engineer £640.00 £232.00
Senior analytics engineer £680.00 £256.00
Lead analytics engineer £720.00 £272.00
Head of analytics engineering £960.00 £340.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £640.00 £224.00
Data analyst £680.00 £232.00
Senior data analyst £720.00 £256.00
Principal data analyst £960.00 £340.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £640.00 £224.00
Senior data engineer £680.00 £232.00
Lead data engineer £720.00 £256.00
Head of data engineering £960.00 £340.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £720.00 £256.00
Head of data ethics £960.00 £340.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £680.00 £232.00
Lead data governance manager £720.00 £256.00
Head of data governance £960.00 £340.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £790.00 £256.00
Associate data scientist £860.00 £272.00
Data scientist £980.00 £300.00
Principal data scientist £1,040.00 £340.00
Lead data scientist £1,080.00 £360.00
Head of data science £1,180.00 £450.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,040.00 £340.00
Lead machine learning engineer £1,080.00 £360.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £580.00 £224.00
Performance analyst £640.00 £232.00
Senior performance analyst £680.00 £256.00
Lead performance analyst £720.00 £272.00
Head of performance analysis £960.00 £340.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £720.00 £232.00
Application operations engineer £800.00 £240.00
Senior application operations engineer £880.00 £256.00
Lead application operations engineer £920.00 £272.00
Principal application operations engineer £980.00 £296.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £1,040.00 £340.00
Senior business relationship manager £1,080.00 £360.00
Lead business relationship manager £1,180.00 £450.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £720.00 £232.00
Change and release analyst £800.00 £240.00
Change and release manager £880.00 £256.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £720.00 £232.00
Senior operations analyst £800.00 £240.00
Operational control manager £880.00 £256.00
Head of command and control £920.00 £272.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £580.00 £224.00
End user computing engineer £640.00 £232.00
Senior end user computing engineer £680.00 £256.00
Lead end user computing engineer £720.00 £272.00
Principal end user computing engineer £960.00 £340.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £640.00 £232.00
IT service manager £680.00 £232.00
Senior IT service manager £720.00 £272.00
Head of IT service management £960.00 £340.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £640.00 £232.00
Major incident manager £680.00 £232.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £580.00 £224.00
Infrastructure engineer £640.00 £232.00
Senior infrastructure engineer £680.00 £232.00
Lead infrastructure engineer £720.00 £256.00
Principal infrastructure engineer £960.00 £340.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £580.00 £224.00
Infrastructure operations engineer £640.00 £232.00
Senior infrastructure operations engineer £680.00 £232.00
Lead infrastructure operations engineer £720.00 £256.00
Principal infrastructure operations engineer £960.00 £340.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £640.00 £224.00
Problem manager £680.00 £232.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £640.00 £224.00
Senior service desk analyst £680.00 £232.00
Service desk manager £640.00 £224.00
Head of service desk £980.00 £296.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £640.00 £224.00
Service readiness analyst £640.00 £224.00
Service transition manager £640.00 £224.00
Lead service transition manager £720.00 £256.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £600.00 £232.00
Junior business analyst £640.00 £224.00
Business analyst £680.00 £232.00
Senior business analyst £720.00 £256.00
Lead business analyst £800.00 £296.00
Head of business analysis £960.00 £340.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £800.00 £296.00
Delivery manager £960.00 £340.00
Senior delivery manager £1,080.00 £360.00
Head of (Agile) delivery management £1,180.00 £450.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £680.00 £232.00
Digital portfolio manager £720.00 £232.00
Senior digital portfolio manager £800.00 £256.00
Head of portfolio £960.00 £340.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £800.00 £272.00
Product manager £980.00 £300.00
Senior product manager £1,000.00 £320.00
Lead product manager £1,090.00 £340.00
Head of product £1,180.00 £450.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,180.00 £450.00
Service owner
Role level UK Rate Offshore Rate
Service owner £980.00 £300.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £600.00 £232.00
QAT analyst £600.00 £232.00
Senior QAT analyst £820.00 £256.00
Lead QAT analyst £860.00 £272.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £600.00 £232.00
Test engineer £600.00 £232.00
Senior test engineer £820.00 £256.00
Lead test engineer £860.00 £272.00
Test manager
Role level UK Rate Offshore Rate
Test manager £720.00 £256.00
Head of test £800.00 £256.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £580.00 £224.00
Junior DevOps engineer £680.00 £232.00
DevOps engineer £720.00 £256.00
Senior DevOps engineer £780.00 £272.00
Senior DevOps engineer - management £780.00 £272.00
Lead DevOps engineer £920.00 £296.00
Lead DevOps engineer - management £920.00 £296.00
Principal DevOps engineer £980.00 £320.00
Principal DevOps engineer - management £980.00 £320.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £580.00 £224.00
Junior frontend developer £720.00 £232.00
Frontend developer £880.00 £256.00
Senior frontend developer £920.00 £272.00
Lead frontend developer £980.00 £296.00
Head of frontend development £1,060.00 £320.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £580.00 £224.00
Junior developer £720.00 £232.00
Developer £880.00 £256.00
Senior developer £920.00 £272.00
Senior developer - management £920.00 £272.00
Lead developer £980.00 £296.00
Lead developer - management £980.00 £296.00
Principal developer £1,060.00 £320.00
Principal developer - management £1,060.00 £320.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £580.00 £224.00
Accessibility specialist £720.00 £232.00
Senior accessibility specialist £880.00 £256.00
Head of accessibility £980.00 £296.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £720.00 £224.00
Junior content designer £880.00 £232.00
Content designer £920.00 £256.00
Senior content designer £980.00 £272.00
Lead content designer £1,060.00 £296.00
Head of content design £1,140.00 £320.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £1,060.00 £320.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £580.00 £224.00
Junior graphic designer £720.00 £232.00
Graphic designer £880.00 £256.00
Senior graphic designer £920.00 £272.00
Lead graphic designer £980.00 £296.00
Head of graphic design £1,060.00 £320.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £580.00 £224.00
Junior interaction designer £720.00 £232.00
Interaction designer £880.00 £256.00
Senior interaction designer £920.00 £272.00
Lead interaction designer £980.00 £296.00
Head of interaction design £1,060.00 £320.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £580.00 £224.00
Junior service designer £720.00 £232.00
Service designer £880.00 £256.00
Senior service designer £920.00 £272.00
Lead service designer £980.00 £296.00
Head of service design £1,060.00 £320.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £880.00 £256.00
Lead technical writer £980.00 £296.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £580.00 £224.00
Junior user researcher £720.00 £232.00
User researcher £880.00 £256.00
Senior user researcher £920.00 £272.00
Lead user researcher £980.00 £296.00
Head of user research £1,060.00 £320.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
GMS INTERCERT SERVICES
ISO/IEC 27001 accreditation date
Wednesday 23 June 2021
What the ISO/IEC 27001 doesn’t cover
Not Applicable
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
GMS INTERCERT SERVICES
ISO 9001 accreditation date
Thursday 13 March 2025
What the ISO 9001 doesn’t cover
Not Applicable
Quality management systems (QMS)
Yes
CSA STAR certification
Yes
CSA STAR accreditation date
Friday 1 March 2024
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Not Applicable
PCI certification
Yes
Who accredited the PCI DSS certification
Sysnet Global Solutions
PCI DSS accreditation date
Thursday 12 October 2023
What the PCI DSS doesn’t cover
Not Applicable
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
E7f12ebf-757f-4ba2-b918-a2e69c4308b5
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
Dea421ad-56e2-44f5-ae1d-8208ca0ca92b
Other security certifications
Yes
Any other security certifications
  • SOC1 TYPE 2
  • SOC2 TYPE 2
  • ISO 27001:2022, 27701
  • HIPPA Compliant
  • GDPR

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jawad.a.khan@visionet.com. Tell them what format you need. It will help if you say what assistive technology you use.