Tech Mahindra Limited

NHS Cloud Implementation & Support Services for EPIC Electronic Patient Record (EPR)

Cloud support services for NHS Trusts, ICSs implementing electronic health records (EPR) including Epic and all other providers. HCI provide expert configuration analysts, PPM, planning, business case, procurement, data strategy, analysis, migration, change management, optimisation, training. Implementation support from design to go live

Features

• Epic EPR Implementation: Individual workstream, full-programme delivery
• Epic Digital Health Solutions Rollout: Deployment resources, implementation teams
• Epic Command Centre Setup: Effective programme, project management services
• Epic Mobilisation Services: Comprehensive Design and Configuration of Implementation Methodology
• Business Readiness Assessment: Planning, governance, assurance for programmes/projects
• Epic Operational Readiness: Planning, governance, assurance, PMO Delivery
• Complete Data Strategy for Epic EPR and other system
• Resource Mobilisation: Configuration, Build, Testing, Go-Live, Training, Optimisation, Support
• Business Intelligence Integration: Expert business analysis for seamless transition
• Managed Service for Epic EPR: Change analysis for managed service

Benefits

• Reduced Risk to Programme delivery, fewer delays and interruptions
• Expert Advice and Previous Experience: Insights/lessons learned for informed decisions
• One-stop Shop for Implementation Support: Comprehensive support throughout the process
• ‘Right Resources, Right Time, Right Cost’: Strategic, efficient resource management
• Improved responsiveness and reduced attrition during implementation cycles
• Assess, measure, monitor, review and report progress throughout programme
• Strong communication and effective management of expectations
• Trusted, specialist resources which are proven in delivering implementations
• Managed knowledge transfer to improve sustainability
• EPRs including: Oracle Cerner, Epic, Meditech, Nervecentre, SystemOne, SystemC, Altera.

£370 to £2,100 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at MB00787638@techmahindra.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

223895630885487

Contact

Michael Blakemore
+44 7432452595
MB00787638@techmahindra.com

Planning

• Planning service: Yes
• How the planning service works: We work with our clients to assist in the strategy and planning of new EPR and digital health systems. As a vendor-neutral consultancy we help develop a needs analysis that help the client to choose the best system fit for purpose. We work on IT system strategy preparation/ review, Business case development, Procurement support, Requirement definition, ITT preparation, Project mobilisation and planning, Organisation readiness assessment and Benefits identification.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We work closely with the client and the vendor to develop a detailed Training needs analysis and delivery plan. We can ensure that all staff are trained in the relevant areas of the system via classroom training, e-learning and webinars. Our process for this is as follows: Training Needs Analysis, Training strategy development, Training plan development, Training domain design, load and management, ESR/LMS review, trainer selection and development, Training materials development and localisation, Training design validation, Training delivery, BAU training strategy review, Product knowledge transfer.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: HCI works onsite with the client to implement the strategy plan and deliver the new EPR system. Working from a pool of over 50,000 specialists in this field we allocate the most appropriate team leaders in place to monitor and deliver the Project initiation, Project execution, Programme direction, Strategic assessment, Project oversight, Stakeholder / communication engagement planning, Benefits measurement, Business process mapping, Data warehouse options assessment, Data cleansing and validation, Design and specification, RA strategy and plan, Application management strategy, Skills development, Testing strategy development, Test plan development, Test script development, Test management, Training strategy development, Training plan development, Training needs assessment, Training domain design, load and management, ESR/LMS review, trainer selection and development and Champion user selection and engagement
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: During the implementation phase of the deployment we work on the build and configuration with our clients to ensure that the quality is what has been specified in earlier phases of procurement by testing all functions. HCI does this via Programme assurance, Business continuity and resource planning, Operational readiness audit, Stakeholder/ Communication Plan and management, Business process and design and documentation, Gap analysis, Standard Operating Procedures, Track benefits and assign owners, Data warehouse implementation, Data quality review, Dashboard roll out, Business Intelligence data review, Data migration, Reporting analysis, Extract transformation and load, IT Help desk support, Test execution, Integration testing, Training materials developed and localisation, Training design validation, Training delivery, Go live communication plan, Training review, Scoping of go live support, Cutover planning

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: HCI's Subject Matter Experts (SMEs) work alongside your teams to assess how the deployment has gone to date and to make appropriate recommendations. We work with you to build a plan to ensure you start optimising your system immediately as well as in the long term. HCI’s consultancy services assist you with strategy, ensuring that you are reaching your goals by building a new roadmap that matches your needs. Once we have identified where the main issues are we can help by writing a plan of action. If you wish we can then project manage the complete roll out and ensure that you have the teams in place to get you up to your targets as soon as possible with minimal disruption. All work is bespoke – we match the work flow to the clients needs. Our Subject Matter Experts are there to work with the client, helping them to get buy-in from their teams and allowing them to utilise the system to its highest potential. Assurance and Optimisation is key and we will ensure that your system is helping your organisation achieve its overall goals, including accurate reporting and unifying patient records across the trust.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Immediate to maximum 24 hours response time
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support is provided via a dedicated Account Manager who is able to harness the support of HCi Service Line Leads and Subject Matter Experts (SMEs). They will support customers and signpost (and coordinate) communication with the appropriate HCi expert. - First tier escalation to Delivery staff - Second tier escalation to Account Executive - Third tier escalation to Director of Operations - Fourth tier escalation to Global SVP

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We demonstrate an effective stewardship of the environment through activities that: Deliver additional environmental benefits including working towards net zero greenhouse gas emissions. Influence staff, suppliers, customers and communities to support environmental protection and improvement

  Covid-19 recovery

  We help local communities to manage and recover from the impact of COVID-19 through activities that: Support people and communities to manage and recover from the impacts of COVID-19, including those worst affected or who are shielding. Support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. Create employment, re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors. Support the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services. Improve workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions.

  Tackling economic inequality

  We create new businesses, new jobs and new skills through activities that: Create opportunities for entrepreneurship and help new, small organisations to grow, supporting economic growth and business creation. Create employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas. Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors. Support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications. Influence staff, suppliers, customers and communities to support employment and skills opportunities in high growth sectors. We increase supply chain resilience and capacity through activities that: Create a diverse supply chain including new businesses and entrepreneurs, start-ups, SMEs, VCSEs and mutuals. Support innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services. Support the development of scalable and future-proofed new methods to modernise delivery and increase productivity. Demonstrate collaboration throughout the supply chain, and a fair and responsible approach to working with supply chain partners. Demonstrate actions to identify and manage cyber security risks, including in the supply chain. Influence staff, suppliers, customers and communities to support resilience and capacity in the supply chain.

  Equal opportunity

  We reduce the disability employment gap through activities that: Demonstrate action to increase the representation of disabled people in the contract workforce. Support disabled people in developing new skills, including through training schemes that result in recognised qualifications. Influence staff, suppliers, customers and communities to support disabled people. We tackle workforce inequality through activities that: Demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce. Support in-work progression to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills. Demonstrate action to identify and manage the risks of modern slavery, including in the supply chain.

  Wellbeing

  We improve health and wellbeing through activities that: Demonstrate action to support the health and wellbeing, including physical and mental health, in the workforce. Influence staff, suppliers, customers and communities to support health and wellbeing, including physical and mental health. We improve community integration through activities that: Demonstrate collaboration with users and communities in the co-design and delivery of the contract to support strong integrated communities. Influence staff, suppliers, customers and communities to support strong, integrated communities.

Pricing

• Price: £370 to £2,100 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at MB00787638@techmahindra.com. Tell them what format you need. It will help if you say what assistive technology you use.