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Solution Performance Group Ltd

Resource Management & Environmental Platform - Harmonic

Harmonic offers the capability to improve operational performance of built space, using SPG's unique offering which combines our app and platform.
Data is measured and corroborated from people behaviour, sensors, BEMS/BMS and other integrated technologies. Answering the BIG questions - how to save energy costs, improve engagement and reduce carbon.

Features

  • Monitoring real time Human Interaction & Usage of the building
  • Resource Booking - Desk / Room Booking, Co-Working Spaces
  • Integrate existing BMS/BEMS data - Energy, Plant Machinery, Lighting, HVAC
  • Sensors for building status i.e. Occupancy, Air Quality, Electrical Consumption
  • Building Access Control i.e. readers, location services, mobile access
  • Dashboards providing analytics, reporting, remote monitoring and automation
  • Actionable insights using Data, AI and ML

Benefits

  • Savings – Reduced Energy Consumption, CO2 reduction, Pro-active Maintenance
  • Employee Wellness – Retention, Staff Happiness, Health & Safety
  • Occupied Space Visibility – manage, repurpose, and save wasted travel
  • Reduced Voids/Vacant spaces – enables proactive planning, repurposing, re-letting
  • Service/Monetise Amenities – better services and facilities
  • System Integration – single viewpoint for users and building operations
  • Inform Maintenance teams to be proactive vs reactive
  • Maximises the performance of Building Maintenance teams

Pricing

£450.00 to £1,600.00 a unit a day

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thinkspg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 2 4 0 4 4 1 2 2 7 5 0 1 3 7

Contact

Solution Performance Group Ltd The Solution Performance Group Team
Telephone: 0191 4957490
Email: hello@thinkspg.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None.
System requirements
None.

User support

Email or online ticketing support
Email or online ticketing
Support response times
24x7x365 options are available.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
SLAs are contained within our service description documentation.
Support available to third parties
No

Onboarding and offboarding

Getting started
Service implementation and configuration is conducted by the the SPG Consulting Team. User training is provided as part of the onboarding process.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be provided in multiple formats if required.
End-of-contract process
The solution ceases to operate at the end of the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The desktop service provides access to a greater level of detail and the ability to create reporting and dashboards, whereas the Mobile App does not.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
APIs are accessible from clients for data exchange and the consolidation of dashboard views for integration with other BMS/EMS.
API documentation
No
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Our solution is built using automated scaling technology and right-sized on a client by client basis.

Analytics

Service usage metrics
Yes
Metrics types
The Service provides a range of data metrics covering both user engagement with the system for aspects such as check-in, resource booking and more holistic data, energy and carbon monitoring.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported in a variety of formats if required,
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Multiple service level agreements and KPIs are available with penalties for non-compliance.
Approach to resilience
Our solution is cloud-based but the specific design of the solution is not publicly available and will be made available on request.
Outage reporting
Dashboard, API and multi-channel comms.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Granular permissions and access controls are in place with information only available on a need to know basis.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
All vulnerability management is performed in-line with ISO270001 controls.
Information security policies and processes
All vulnerability management is performed in-line with ISO270001 controls.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All components and services are managed in accordance with ITIL processes and procedures.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All vulnerability management is performed in-line with ISO270001 controls.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All vulnerability management is performed in-line with ISO270001 controls.
Incident management type
Supplier-defined controls
Incident management approach
All components and services are managed in accordance with ITIL processes and procedures.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Our software solution is designed and built specifically to address the climate change challenge by monitoring, reporting and actively controlling energy usage thus reducing an organisation's Carbon Footprint.

Moving to the Cloud delivers real sustainability: 1. Cloud servers run at a much higher utilisation rate than conventional on-premise servers meaning less energy is wasted running servers with idle capacity 2. More-efficient servers, means less of them which means a reduction in the manufacturing of hardware and minimal waste 3. Cloud environments typically run in highly-efficient data centres often using 'green' energy reducing environmental impact.

Pricing

Price
£450.00 to £1,600.00 a unit a day
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
3 Month Free Trail, available upon request.
Link to free trial
Please contact SPG directly.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thinkspg.com. Tell them what format you need. It will help if you say what assistive technology you use.