JONES LANG LASALLE LIMITED

JLL Jet

Jet is an AI-driven workplace experience app that saves time by executing common tasks such as reserving desks, booking physical and virtual meetings and requesting services, all through a simple and intuitive conversational interface that works across the systems you already have.

Features

• Book meetings
• Book a desk
• Intuitive AI
• Integrates into other apps
• Timely Notifications
• Work order request
• Find colleagues
• Visitor Management
• Ask a Question

Benefits

• Book meetings in seconds, Jet finds availability on multiple calendars
• Book desks and rooms on phone/ desktop from anywhere
• Learns about preferences with use and optimises recommendations
• Automatically incorporates video conferencing/rooms at office into meetings
• Useful notifications help users stay on track with their schedule
• Request corporate services from HR, IT, Facilities and more
• Set schedules to let colleagues know where you are
• Integrate to menus, ordering and cashless payments
• Provide critical information/alerts through instant notifications
• Ask questions and get instant answers and helpful links

£50.00 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at christine.houghton@eu.jll.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

224112305813314

Contact

Christine Houghton
020 7493 4933
christine.houghton@eu.jll.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Productivity apps (Microsoft 0365), integrated workplace management solutions (IWMS), work order management systems (such as Corrigo), Video conferencing apps (such as Zoom, Teams)
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: There are no current constraints.
• System requirements:
  • Supported mobile OS versions: Android 8.0 & iOS 14.
  • Supported OS: Windows 7+ and Mac El Capitan+

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: According to published SLAs.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: - Annual Maintenance Plan (unlimited support); - Hourly Technical support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: JLL has a proven, client driven onboarding methodology that is focused on meeting agreed business priorities and rapid early benefits realisation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Via Portal
• End-of-contract data extraction: JLL will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration. There may be a nominal fee charged for this – it would be agreed during contract negotiations.
• End-of-contract process: As per the answer above. If the client wanted additional services beyond the supply of data and other agreed services, it would be charged on a time and materials basis.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The integration of Jet with external systems is mainly done by the pull model, where Jet pulls the required data by calling a 3rd party API (in server to server manner) through the Jet connector APIs. Integrating with other 3rd party systems are a part of virtually every implementation we do and we are comfortable interfacing with almost any modern software you could be using today. We have a wide range of interfaces & API's, which will vary by solution. The level of integration would be dependent on client requirements.
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Many changes to the platform can be done via configuration - without coding. It is all accomplished via easy-to-use configuration tools. Users can access and use these tools dependent on their role profile.

Scaling

• Independence of resources: The client environments are logically separated and have resource allocations as required. Usage is constantly monitored and intervention occurs as needed - to prevent issues impacting performance or to add extra resources as needed.

Analytics

• Service usage metrics: Yes
• Metrics types: A fully integrated analytics platform and dashboards give you insightful reporting including live service usage views with integrated IoT sensors or the ability to use Wi-Fi and badge data or any analytical source data to determine utilisation and usage metrics. We monitor for key performance metrics to ensure an optimal user experience and detects hardware and resource needs, but not individual usage metrics.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: We engage a 3rd Party security company (WhiteHat Security) to perform all Compliance and Penetration testing.; ; All data at rest and in transit are encrypted using AES-256. All databases are provisioned in a infrastructure which is ISO 27001 compliant, including encrypted data at rest.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported from the solution as excel from tabular reports. Charts can be exported as pdf or images.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • .XLS
  • PDF
  • MS Project
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • .XLS
  • MS Projects
  • .DWG

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Configuration to external systems are double-encrypted ​with another set of keys.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: As per agreed SLAs.
• Approach to resilience: Jet is deployed in a Kubernetes cluster. Every service is deployed and running more than once. The databases are backed up every day in multiple regions to enable disaster recovery in case a whole region goes down. ; Jet team performs disaster recovery drill every year.
• Outage reporting: Outages or service events can be issued via in-app broadcast notifications. Additional, scheduled outage notifications are also outlined in our Customer Service and Support Agreement.pdf file.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Jet integrates with each client’s Identity Provider (IDP) for user authentication. As such, the client’s IDP-based policies are adhered to and enforced by the IDP.; ; Jet can also cache the Single Sign On (SSO) authorization token on behalf of the user (subject to the SSO's policies), thereby allowing users to sign-in silently for a specific period of time, as determined by the client’s SSO.
• Access restrictions in management interfaces and support channels: Jet uses system-defined roles, and RBA, embracing the approach of role-based least-privileged access.; ; Employees are granted access to use the Jet Mobile app. Data on this is not accessible beyond the device itself, the platform does not retrieve data. Users control access to capabilities of the device using native mobile OS permission model.; ; Admins are granted access to use the Admin Console, within this named individuals are granted access to discrete functions. Without access, Admins will not be able to perform tasks in the Console.; Jet Administrators are granted access to tenant data in auditable manner, including specific actions taken.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Jet integrates with each client’s Identity Provider (IDP) for user authentication. As such, the client’s IDP-based policies are adhered to and enforced by the IDP.; ; Jet can also cache the Single Sign On (SSO) authorization token on behalf of the user (subject to the SSO's policies), thereby allowing users to sign-in silently for a specific period of time, as determined by the client’s SSO.

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • AS/NZS 4801:2001
  • ISO 14001:2015
  • ISO 31000:2018
  • ISO 41001:2018
  • ISO 45001:2018
  • ISO 9001:2015
  • ISO/IEC 27001:2013
  • OHSAS 18001:2007

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: The Jet system protects personal information in accordance with the UK Data Protection Act, 1998 as stated at Data Protection Act 1998.
• Information security policies and processes: In recognition of the importance of Information Security as an integral part of JLL’s privacy framework we have developed a comprehensive Information Security Program. The program is built around policies, standards, and processes specified by the International Organization for Standardization’s Code of Practice for Information Security Management – ISO 27002.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our customer success team includes change management best practices for successful implementation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Security Scanning; Static code/binary security scanning ; Veracode is used to perform manual penetration testing, automated static and automated dynamic security analysis techniques. The security scan is executed quarterly. ; Dependency security scanning ; Snyk is used to scan the code dependencies, used by Jet, for vulnerabilities. The security scanning is executed with every code change that is being committed into the code base. ; Penetration Testing; Jet web and mobile applications are periodically scanned by WhiteHat Sentinel. The WhiteHatSentinel is assessing the top 40 risks, which includes the top 10 OWASP risks (see https://www.whitehatsec.com/faq/content/top-vulnerabilities-list for more details). The penetration testing is executed daily.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: 24/7 monitoring is done through an automated alerting system in Google Cloud Platform (GCP) based on a template of standard and custom-defined metrics.; ; Alert escalation management is also leveraged by the DevOps team through secured third-party tools in case the monitoring policies are violated.; ; The DevOps team will be provisioning monitoring capabilities for clients to observe usage trends, along with general uptime and service availabilities. ; ; Our engineering team has a very comprehensive system-level statistics and monitoring metrics that are reviewed at set intervals. Statistics such as Performance, Latency, and Scalability are captured, reviewed and monitored by the Program Team.
• Incident management type: Supplier-defined controls
• Incident management approach: Jet team will evaluate and provide root cause for any major severity 1 and 2 incidents. For frequent and increasing severity of incidents or downtime, an escalation will be issued and prioritized for its immediate remediation.; ; JLL has an Escalation Process and feedback mechanism documented for efficient management of Emergency Patches.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  JLL is determined to play a full part in mitigating climate change. In addition to our own sustainability target, through the advice and services we provide to our clients, we will work to fulfil our corporate purpose of shaping the future of real estate for a better world.; ; JLL has a net zero carbon target certified by the Science Based Targets initiative (SBTi). In 2021, by signing The Climate Pledge, we committed to achieving net zero carbon emissions by 2040 across all areas of our operations, including the client sites we manage globally.; ; In November 2021, the annual UN Climate Change Conference (COP26) in; Glasgow provided a forum to discuss the fight for climate change. JLL was honoured to attend COP26 and to be appointed as one of the built environment leads for the High-Level Climate Champions team to rally business leadership towards a net zero carbon and resilient built environment. JLL’s efforts included engaging with stakeholders to encourage them to align their climate commitments with the UN Race to Zero campaign.; ; Our conversations at COP26 were focused on the role of commercial buildings in addressing climate change. We welcomed many positive outcomes from COP26. Many countries committed to new net zero targets, with 90% of emissions now covered by; a net zero target. ; ; While COP26 confirmed that the real estate industry is making progress,; there’s still a long way to go. By partnering with the World Economic; Forum, JLL has established 10 Green Building Principles to guide real; estate investors and occupiers on how to implement and achieve their; net zero portfolios. Simplifying the process using a roadmap offers; the potential to accelerate action across every across all industries, asset types and regions.
• Covid-19 recovery:

  Covid-19 recovery

  JLL has a strong commitment to contributing positively to society. During and post the COVID-19 crisis we have supported our employees, our clients and their communities through those challenging times. ; Battles like Covid-19 often help people focus on what's truly important. We are a company comprised of human beings and it is important to understand how a crisis can impact us and how we do business. Covid has raised concerns around employee burnout, safety and well-being, as well as questions about finding and retaining talent.; For employees, JLL’s return-to-work guidance is underpinned by our “Flex for your Day” policy. Flex for your Day is about agreeing where and when work is done in a way which works for the employee role, the team and clients. Flex for your Day empowers employees to agree informal changes to their working pattern with their manager. This includes working from work or a location other than the contracted office and/or temporary flexibility in your usual working hours. ; JLL is also supportive of employees who wish to pursue a formal change to their working arrangements post-Covid and employees may formally request such a change.; As a technology company, JLL is using the latest technology to support the comfort, well-being and security of employees as they return to the office. These include technology for occupancy planning and monitoring, booking resources such as a locker or desk, social distancing, employee experience and office hygiene. At our facilities, JLL promotes social distancing, enhance cleaning protocols, and temperature screening.; In parallel, JLL supports its client by deploying for them technology solutions to ensure the safety of their staff and compliance with local occupancy and health regulations. Our solutions address areas such as managing Covid-19 procedures, ensuring compliance, optimising cleaning, PPE tracking, employee communications and contact management.
• Tackling economic inequality:

  Tackling economic inequality

  We are working with clients and charity partners to make an impact on social issues that matters to us to advance economic inequality. We are focused on contributing to a world where quality of life and social resilience is improved across all communities.; In the UK JLL have partnered with Crisis as our national charity partner since 2017. The partnership raised over £1.28 million to help over 1,300 people into housing, and has seen us collaborate on a range of initiatives to try and create sustainable solutions to end homelessness. ; The partnership has seen JLL lend its property expertise and influence to support Crisis’ Plan to End Homelessness, as well as providing strategic input to Crisis’ Best Practice, Policy, Retail and Senior Management teams. JLL also worked pro bono to establish a new location for the Crisis UK Skylight centres in London and Edinburgh, creating a truly holistic collaboration across all areas of Crisis services and JLL teams.; JLL colleagues climbed mountains, hiked hills and organised countless raffles, bake sales and quizzes for Crisis. Our fundraising specifically funds housing coaches in each of the Crisis Skylight centres across the UK, who are dedicated to giving more people access, support and advice on housing. ; Many JLL staff have also volunteered with Crisis, working directly with people transitioning out of homelessness.; JLL also contributed to a feasibility study for an innovative solution to end homelessness – 'Housing First' – which informed the Government's £28 million investment to Housing First.
• Equal opportunity:

  Equal opportunity

  JLL is committed to a work environment where our people and clients feel valued, welcome and comfortable being themselves. Promoting equality and ensuring we have an inclusive culture where we recognise and address unconscious bias or prejudice – whether involving race, sex, background, disability, sexuality, or other factors - creating a supportive environment that drives innovation, creativity and results.; JLL’s commitment to diversity and inclusion includes initiatives and trainings throughout the year. For example, regions hold unconscious bias trainings, celebrate Diversity & Inclusion Week, Black History Month, National Coming Out Day and International Day Against Homophobia, Transphobia and Biphobia. ; In 2018, we successfully established and committed to a goal to improve representation of females in senior leadership over the next three years. We also developed a three-year global strategy to build a more diverse talent pipeline. We have made considerable progress in gender balance at the executive level, increasing our women in leadership by five points, from 12.9% to 18.1%. Despite the additional pressures on caregivers during the Covid-19 lockdowns, we maintained stability in our gender representation numbers and further committed to developing the internal pipeline of diverse talent: in 2020, women account for 50% of our promotions in executive leadership roles. ; Our global toolkit for LGBTQ and Pride branding, campaign assets and marketing materials enables business and local initiatives.; JLL has published its first Ethnicity Pay Gap (EPG) report in the UK entitled Ethnicity Pay Gap Report 2020: Race Action Plan. As part of the report, JLL has published its Race Action Plan that it has put in place to narrow the EPG. This includes targets to ensure that 15% of employees and 10% of directors are from ethnically underrepresented groups by 2025. JLL wants to ensure it is a place where everyone from all backgrounds and perspectives succeeds.
• Wellbeing:

  Wellbeing

  At JLL, we want our people to feel supported, engaged and healthy. Well-being is critical. This fuels performance and drives business results. We take care of each other. We support our employees and their mental, physical, and financial well-being with our online Well-being toolkit. ; With ongoing programming – including a webinar series, tips and tricks, and e-learning content and beyond – our employees have a library of wellbeing resources at their fingertips (whether they’re in the office or working from home). Webinars include topics for Inspiring Well-Being, Stress Management, Building Resilience, Reducing Financial Risk, Inclusion and Diversity, and Flexible Working. We encourage our workforce to stay in the moment, focus on what you can control, set boundaries, take time to unplug and change your perspective. ; JLL is the first corporate occupier in the world to receive a WELL Portfolio Score from The International WELL Building Institute (IWBI) by applying the WELL Building Standard to its own office portfolio.

Pricing

• Price: £50.00 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at christine.houghton@eu.jll.com. Tell them what format you need. It will help if you say what assistive technology you use.